How many rooms are available at The Botanica Sanctuary

The Botanica Sanctuary has 166.

Are there any parking spots at The Botanica Sanctuary ?

Yes: Yes, there are parking spots at The Botanica Sanctuary

Is there a swimming pool at The Botanica Sanctuary?

Yes, a swimming pool is available at The Botanica Sanctuary.

What do past guests say about The Botanica Sanctuary?

The Botanica Sanctuary is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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The Botanica Sanctuary

Name: The Botanica Sanctuary
Address: Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750, Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Jawa Barat, 16750, Indonesia
Rating: 9

Hotels

Preferred Partner Plus

No. 6 in Hotel with Mountain View in Puncak

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9.0

/10

Exceptional

2,482 reviews

What Guests Say About Their Stay

syahcrul r.

10.0

/ 10

The room was very clean, the bed met 5-star hotel standards, and the bathroom functioned perfectly. The atmosphere was peaceful despite being in the city center.

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Verified Traveler

10.0

/ 10

The hotel staff was very kind and friendly, and since I was pregnant, they even provided a maternity pillow. Plus, the environment was incredibly clean, and the room was very comfortable. 🤍

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M***a

10.0

/ 10

Very fun and kid-friendly!!! The staff is friendly, the service is fast, and the restaurant food is delicious. The best!!!

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yoga p. w.

10.0

/ 10

The hotel staff is friendly and helpful. The cleanliness of the hotel and the surrounding area is excellent. The rooftop pool has clear, warm water and beautiful views. The breakfast is varied and delicious.

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Verified Traveler

10.0

/ 10

All the staff were very friendly and polite. The hotel was very clean, and we even got a free upgrade to a unique corner suite. Absolutely top notch. I'll be back again. ❤️

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In the Area

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Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named The Botanica The Botanica Sanctuary is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around The Botanica Sanctuary

Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

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The Botanica Sanctuary Rates per Night

The Botanica Sanctuary room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best The Botanica Sanctuary hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Botanica Sanctuary Location & Address

The Botanica Sanctuary is located at Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. It's nestled in the heart of Puncak, West Java, Indonesia, a region famed for its stunning tea plantations and refreshing mountain air. The hotel is approximately 15 km from the heart of Puncak city center.

How to go to The Botanica Sanctuary from Airport

Planning your hotel transfer from the airport to The Botanica Sanctuary? Here's a breakdown of your options to ensure a smooth journey. Whether you're after speed, affordability, or convenience, Puncak offers several ways to reach your destination.

Taxi (Most Direct): A taxi is the most straightforward option, taking you directly from Soekarno-Hatta International Airport (CGK) to The Botanica Sanctuary. Expect a journey of around 2-3 hours, depending on traffic.
Ride Hailing (Convenient): Ride-hailing services like Traveloka offer a convenient alternative to taxis. Simply book a ride through the app upon arrival.
Private Car Transfer (Pre-booked Comfort): Pre-booking a private car transfer ensures a hassle-free experience. Your driver will meet you at the airport and whisk you away to the hotel in comfort.
Damri Bus to Bogor + Taxi/Ride Hailing (Budget-Friendly): Take a Damri airport bus from Soekarno-Hatta International Airport (CGK) to Bogor. From Bogor, you can then take a taxi or ride-hailing service to The Botanica Sanctuary. This is a more affordable option but takes longer.

Tips: For the most convenient route, consider pre-booking a private car transfer or using a ride-hailing service via Traveloka. This ensures a seamless journey, especially if you're travelling with luggage or arriving late at night.

The Botanica Sanctuary Reviews & Summary

Want to know all about The Botanica Sanctuary before you book? This hotel consistently receives glowing hotel reviews, praised for its tranquil atmosphere and stunning natural surroundings. It's the perfect escape from the hustle and bustle of city life.

Guests love the hotel's exceptional service, spacious rooms, and delicious dining options. The standout feature is undoubtedly the breathtaking views of the surrounding mountains and tea plantations. The infinity pool is also a firm favourite, offering a relaxing spot to soak up the scenery. One recent guest raved: "The Botanica Sanctuary is a true gem! The staff were incredibly attentive, the food was amazing, and the views were simply unforgettable. I can't wait to return!"

The Botanica Sanctuary Room Types Available

Choosing the right hotel room type can make all the difference to your stay. The Botanica Sanctuary offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy retreats to spacious suites, there's a perfect option for everyone.

Deluxe Room: These comfortable rooms offer stunning views and come with a choice of king or twin beds. Non-smoking rooms are available.
Executive Suite: Enjoy extra space and luxury in these well-appointed suites, featuring a separate living area and a bathtub.
Family Suite: Ideal for families, these suites offer ample space and can accommodate extra beds.
Forest View Villa: For a truly immersive experience, opt for a Forest View Villa, complete with a private balcony overlooking the lush greenery.
Smoking/Non-Smoking Rooms: Specify your preference when booking.
Pet-Friendly Rooms: The Botanica Sanctuary offers designated pet-friendly rooms. Additional charges may apply, and advance notice is required. Contact the hotel directly for details.

Hotel Facilities in The Botanica Sanctuary

The Botanica Sanctuary boasts a wide array of hotel amenities designed to enhance your stay. From relaxing spa treatments to fun-filled activities for the kids, there's something for everyone to enjoy. These hotel facilities ensure a memorable and comfortable experience.

Swimming Pool: Take a dip in the refreshing outdoor swimming pool, open from 7:00 AM to 7:00 PM daily.
Spa & Wellness Centre: Indulge in a rejuvenating massage or treatment at the spa. Prices vary depending on the treatment.
Kids' Club: Keep the little ones entertained at the Kids' Club, offering supervised activities and games. Open from 9:00 AM to 6:00 PM.
Fitness Centre: Stay active during your stay at the well-equipped fitness centre, open 24 hours.
Restaurant: Enjoy delicious meals at the hotel's restaurant, serving a variety of local and international cuisine.
Meeting Rooms: For business travellers, the hotel offers meeting rooms with modern facilities.

Hotel Buffet or Restaurant/Cafe in The Botanica Sanctuary

Indulge in a culinary journey at The Botanica Sanctuary's exceptional hotel restaurant and cafe. Whether you're craving a hearty buffet or a light snack, there's something to satisfy every palate. The hotel buffet is a popular choice for its variety and quality.

The Restaurant: Serving a mix of Indonesian and international dishes, The Restaurant offers an à la carte menu and a daily buffet breakfast. Buffet breakfast is priced at approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
The Cafe: Enjoy coffee, tea, pastries, and light meals at The Cafe. Open from 10:00 AM to 6:00 PM.
Signature Dishes: Don't miss the chance to try the hotel's signature dishes, such as the Nasi Goreng Botanica and the Sop Buntut.

The Botanica Sanctuary Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Botanica Sanctuary offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. This service ensures a hassle-free start and end to your trip.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at the airport. You can arrange this when booking your room or by contacting the hotel directly after making your hotel reservations.

Nearby MRT Station & Bus Stops

While Puncak is not served by MRT lines, there are several bus stops nearby that provide access to the surrounding areas. Knowing the nearby MRT station and bus stops nearby can help you navigate the region efficiently. These bus stops nearby offer convenient connections.

Nearest Bus Stop: The nearest major bus stop is located in Ciawi, approximately 10 km from The Botanica Sanctuary.
Public Transport Card: You can purchase a Brizzi card from various convenience stores and banks to pay for bus fares.

Nearby Attractions for Family / Kid Friendly

Planning a family getaway and searching for nearby activities? Puncak offers a wealth of nearby places to go that are perfect for families and kids. From thrilling theme parks to serene botanical gardens, there's plenty of stuff to see nearby.

Taman Safari Indonesia (5 km): Get up close and personal with animals from around the world at this popular safari park. Entry price: Approximately SGD 30 per person.
Dunia Fantasi (Dufan) (Jakarta, 80 km): A large amusement park with various rides and attractions. Entry price: Approximately SGD 25 per person.
Kebun Raya Bogor (Bogor Botanical Gardens) (25 km): Explore a vast collection of plants and flowers at this beautiful botanical garden. Entry price: Approximately SGD 5 per person.
Cimory Dairyland Puncak (10 km): A fun-filled destination with a mini zoo, dairy farm, and playground. Entry price: Approximately SGD 10 per person.
Little Venice Kota Bunga (12 km): A unique recreation area designed to resemble Venice, Italy, complete with gondola rides. Entry price: Approximately SGD 8 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Botanica Sanctuary (Puncak)

Craving some delicious nearby dining options? Puncak boasts a vibrant culinary scene, with plenty of local food and international flavours to choose from. Whether you're after a cosy cafe or some authentic street food, you'll find something to tantalise your taste buds.

Cafes/Restaurants:

Cimory Mountain View: A popular spot with stunning views and a menu of Indonesian and Western dishes.
Rindu Alam Restaurant: Known for its traditional Sundanese cuisine and panoramic views.
Pia Apple Pie: A great place to enjoy a cup of coffee and a slice of apple pie.

Local Street Food:

Sate Maranggi: Grilled marinated beef skewers served with rice cakes and peanut sauce.
Nasi Goreng: Indonesian fried rice with various toppings.
Mie Kocok: Beef noodle soup with kikil (cow's trotters).
Ketoprak: A vegetarian dish made with tofu, rice vermicelli, and peanut sauce.
Toge Goreng: Stir-fried bean sprouts with tofu and sweet soy sauce.

Shopping places near The Botanica Sanctuary (Puncak)

Looking for some retail therapy and searching for shops near me? While Puncak is primarily known for its natural beauty, there are still some great nearby shopping options available. From local markets to department stores near me, you'll find plenty of opportunities to indulge in some retail therapy.

Pasar Cisarua: A traditional market where you can find fresh produce, local snacks, and souvenirs.
Factory Outlets in Bogor (approx. 30 km): A collection of factory outlets offering discounted clothing and accessories.
Botani Square Mall (Bogor, approx. 30 km): A modern shopping mall with a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near The Botanica Sanctuary

If The Botanica Sanctuary is fully booked or you're looking for alternative accommodations, there are several other excellent hotels nearby. Whether you're seeking luxury or affordability, you'll find a range of options to suit your needs. Here are some of the best hotel nearby.

Luxury/5-6 Star Hotels Nearby:

Pullman Ciawi Vimala Hills Resort Spa & Convention Center: A luxurious resort with stunning views, a spa, and multiple dining options.
The Trans Luxury Hotel Bandung (approx. 100 km): A lavish hotel with a rooftop pool, a theme park, and world-class amenities.
GH Universal Hotel Bandung (approx. 90 km): A grand hotel with European-style architecture and elegant rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Novotel Bogor Golf Resort & Convention Center (approx. 25 km): A family-friendly resort with a golf course, swimming pools, and a kids' club.
Aston Bogor Hotel & Resort (approx. 28 km): A modern hotel with comfortable rooms, a restaurant, and a swimming pool.
Padjadjaran Suites Resort & Convention Hotel Bogor (approx. 27 km): A stylish hotel with spacious suites, a restaurant, and a swimming pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Hotel Santika Bogor (approx. 26 km): A comfortable hotel with a restaurant, a swimming pool, and a convenient location.
Amaroossa Royal Hotel Bogor (approx. 27 km): A boutique hotel with stylish rooms, a restaurant, and a rooftop terrace.
Ibis Styles Bogor Raya (approx. 29 km): A modern hotel with colourful rooms, a restaurant, and a swimming pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the beauty and tranquility of Puncak? The Botanica Sanctuary offers a perfect blend of luxury, comfort, and natural surroundings. With its stunning views, exceptional service, and convenient location, it's the ideal choice for a memorable getaway. Check hotel availability and secure your room booking today!

Don't miss out on the opportunity to create unforgettable memories at The Botanica Sanctuary. Book your stay through Traveloka for the best deals and a seamless booking experience. Start planning your dream vacation now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in The Botanica Sanctuary

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Functional Hall

Lobby

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Dining area
Hot breakfast
Poolside bar
Show cooking restaurant
Snacks
Vegetarian meal

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Fireplace in lobby
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area
Terrace

Things to Do

Children play area
Fitness center
Garden
Karaoke
Massage
Outdoor facilities
Outdoor heated pool
Outdoor pool
Pool sun loungers
Sauna
Spa

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Wedding service

Business Facilities

Conference room
Meeting facilities
Photocopier
Projector

Sports and Recreations

Billiard
Fitness center
Table tennis

Connectivity

Internation Call
Internet point
Free WiFi

Accessibilty

Accessible bathroom
Wheelchair accessible

Kids and Pets

Cribs
Highchairs

Family-friendly Facilities

Children pool

Transportation

Valet parking

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in The Botanica Sanctuary

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Botanica Sanctuary	166
Number of floors in The Botanica Sanctuary	5
Another facilities in The Botanica Sanctuary	Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Botanica Sanctuary

What are available facilities at The Botanica Sanctuary?

There are top facilites at The Botanica Sanctuary such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Botanica Sanctuary?

The standard check-in time at The Botanica Sanctuary is starting from From 15:00 while the latest check-out time is at Before 12:00

Does The Botanica Sanctuary provide breakfast?

Yes, The Botanica Sanctuary provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Botanica Sanctuary

The Botanica Sanctuary has a 5.0-star rating.

How many floors does The Botanica Sanctuary have?

The Botanica Sanctuary has 5.

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More Reviews from Other Guests in The Botanica Sanctuary

Overall Ratings & Reviews The Botanica Sanctuary

Traveloka (2,446)

Other sources (36)

9.0

Exceptional

From 2,446 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about The Botanica Sanctuary

All

Staff Friendliness (181)

Ambiance (180)

Bedroom (168)

Hotel Area (166)

Bathroom (156)

Family Friendly (154)

Surroundings (144)

Variety (144)

Room Space (138)

Taste (134)

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Traveler Reviews The Botanica Sanctuary

Number of reviews per page

Customer reviews

ronny r.

Leisure

10.0

/10

Reviewed 5 day(s) ago

Thank you Botanica Sanctuary for our little family vacation, which was very enjoyable. The service, breakfast, and staff were very friendly and helpful, especially Ms. Syifaa and Ms. Citra. It was really cool to open our laptops on the balcony at night. We'll be staying at Botanica Sanctuary again next time.

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Accommodation's Reply

10 Sep 2026

Dear Ronnie, Thank you so much for your kind words and for choosing Botanical Garden Resort for your family trip. We are delighted to hear that you enjoyed our service, breakfast, and the warm and friendly service of our staff. We especially appreciate the support from Sipa and Citra. We will pass on their words of encouragement to them as we strive to provide the best possible service in the future. We are also pleased to hear that you were able to work on the balcony while enjoying the cool evening breeze. We hope this wonderful moment will be an unforgettable part of your family's vacation. We look forward to welcoming you back to Botanical Garden Resort and ensuring you have a wonderful holiday. We await your next visit. Sincerely, Handy Bernardi, General Manager

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Harianto

Staycation

10.0

/10

Reviewed 7 day(s) ago

Sitting on the rooftop at night has a beautiful view. It's a shame the pool is closed at night. I'd love to swim and relax. It's great. I'll be back.

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Accommodation's Reply

10 Sep 2026

Dear Mr. Harianto, Thank you very much for your positive review and for choosing The Botanica Sanctuary as your accommodation. We are delighted to hear that you enjoyed the rooftop atmosphere in the evening and the beautiful views. We also appreciate your feedback regarding the pool's opening hours. We understand your desire to swim and relax in the evenings, and we will forward this feedback to the relevant team for consideration. We are very pleased to hear that you had a wonderful overall experience and plan to return again. We sincerely hope to welcome you back to The Botanica Sanctuary. See you soon! Sincerely, Handy Bunardi, General Manager

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D***a

9.7

/10

Reviewed 1 week(s) ago

Very comfortable, good service, next time come here again.

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Accommodation's Reply

06 Sep 2026

Dear Valued Guest, Thank you so much for your positive review and for choosing The Botanica Sanctuary as your accommodation. We are delighted to hear that you felt comfortable and satisfied with the services our team provided. Your compliments inspire our entire team to strive for the best service and provide a truly memorable stay. We sincerely hope to welcome you again in the future. See you soon! Sincerely, Handy Bunardi, General Manager

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Aqila H. D. L.

10.0

/10

Reviewed 3 week(s) ago

The hospitality is beyond doubt ✨

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Accommodation's Reply

26 Aug 2026

Dear Ms. Aguila, Thank you so much for your positive review and for choosing to stay at The Botanica Sanctuary. We are delighted to hear that you were impressed with our superior service and quality. Your compliments motivate our entire team to continue striving for friendly, sincere, and excellent service to all our guests. We hope to welcome you back to The Botanica Sanctuary again for an even more enjoyable and memorable stay. Sincerely, Handy Bunardi, General Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 3 week(s) ago

It was a nice family holiday, my kids were very happy.

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Accommodation's Reply

26 Aug 2026

Dear Valued Guest, Thank you very much for your kind review and for choosing The Botanica Sanctuary for your family holiday. We are truly delighted to know that you and your family had a nice and enjoyable stay, especially that your children were very happy during their time with us. Creating a fun, comfortable, and family-friendly experience is something we truly value. We sincerely look forward to welcoming you and your family back to The Botanica Sanctuary for another wonderful and memorable holiday. Warm regards, Handy Bunardy General Manager

Ghifari H. M.

Leisure

10.0

/10

Reviewed 3 week(s) ago

An amazing experience overall. Healed my family to the max!

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Accommodation's Reply

28 Aug 2026

Dear Ghifari H. M, We are delighted to know that you had an amazing experience at The Botanica Sanctuary and that your stay brought such meaningful moments for you and your family. Creating a peaceful and memorable escape where families can reconnect and enjoy quality time together is at the heart of what we strive to offer. It is truly rewarding to know that your stay helped make your family experience even more special. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Handy Bunardy General Manager

A***o

Staycation

9.4

/10

Reviewed 3 week(s) ago

Good, well-trained staff, and room upgrades. Check-in was actually quick (but many guests checked in and asked about nearby attractions that weren't part of the hotel, so it took a while). Will be back again.

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Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay at The Botanica Sanctuary. We are delighted to hear that you were satisfied with our service, especially the friendliness and professionalism of our staff who provided excellent service. We are also pleased that you received a room upgrade, which enhanced your comfort during your stay. We appreciate your understanding regarding the check-in process, which may sometimes take longer due to the large number of guests arriving at the same time and inquiries about nearby attractions. Thank you for your trust and for planning to stay with us again. We hope to welcome you back to The Botanica Sanctuary for an even more comfortable and enjoyable experience. Sincerely, Handy Bunardy, General Manager

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f***i

Staycation

9.7

/10

Reviewed 4 week(s) ago

Overall, the hotel service was quite good, and the staff was friendly. However, there was a slight drawback regarding the special request I mentioned earlier. Unfortunately, it wasn't granted at all, and there was no information or confirmation as to whether it could be fulfilled. In the future, it would be better if the hotel provided confirmation regarding special requests so guests could know whether they could be fulfilled.

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Accommodation's Reply

20 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your experience and provide valuable feedback regarding our services at The Botanica Sanctuary. We are delighted to hear that you were generally satisfied with the hotel's services and the friendliness of our team. However, we apologize for any inconvenience caused by the special request you previously made. We understand that not only is fulfilling requests important, but communication and confirmation with guests are equally crucial. Failure to fulfill requests or limitations, or a lack of information or confirmation from us, may cause inconvenience and disappointment. Your feedback is invaluable and will be forwarded to the relevant team for evaluation, particularly regarding the recording, coordination, and confirmation of special requests, in order to ensure smoother communication with guests in the future. Thank you for your understanding and valuable suggestions. We look forward to welcoming you back to The Botanica Sanctuary and providing you with an even smoother and more pleasant experience on your next visit. Sincerely, Handy Bunardy, General Manager

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Saleh E. B. M.

Leisure

8.7

/10

Reviewed 6 week(s) ago

The room is very small and the view was disappointing. The decoration of the room is really good but it's really small, and the fact that the wardrobe is inside the bathroom is really not good. I left glasses in the lobby washroom and after 30 minutes I told them, and they didn’t find it. Overall, not happy with it.

2 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Mr. Saleh, Thank you for taking the time to share your detailed feedback regarding your recent stay at The Botanica Sanctuary. We sincerely regret to learn that your experience did not fully meet your expectations. While we are pleased to know that you appreciated the room decoration, we apologize that the room size, view, and wardrobe placement did not provide the level of comfort and convenience you were expecting. We also sincerely apologize for the inconvenience regarding your glasses left in the lobby restroom. We understand how disappointing it must have been when the item could not be located despite your prompt report. Your feedback has been shared with the relevant team as we continue to improve our lost and found procedures and response handling. We truly appreciate your honest comments, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and satisfying experience that better reflects the hospitality standards of The Botanica Sanctuary. Warm regards, Handy Bunardy General Manager

N***g

Leisure

9.3

/10

Reviewed 7 week(s) ago

The only complaint was at check-in, where the queues were long because the process took too long. Perhaps it was high season, with many guests but few receptionists, and my legs ached. If I waited in my seat, I was worried someone would jump in line, so I just waited. This was the first time I'd ever had to wait in a hotel check-in like that.

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1 people find it helpful

Accommodation's Reply

31 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience at The Botanica Sanctuary. We apologize for any inconvenience you experienced during check-in. We understand that long lines and waiting times can be inconvenient, especially when you have to stand to avoid being cut in line. During peak seasons, we strive to provide the best possible service to all guests, but we are aware that the process may not be as smooth as expected. We greatly appreciate your feedback and will use it in our evaluations to improve the check-in process and operational management at the reception area, especially during peak season, to ensure a more comfortable experience for all guests. Thank you for your understanding and suggestions. We look forward to welcoming you back to The Botanica Sanctuary again for a better experience in the future. Sincerely, Handy Bunardy, General Manager

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Akriadi R.

Staycation

10.0

/10

Reviewed 7 week(s) ago

Close to Taman Safari, the hotel with the best view.

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1 people find it helpful

Accommodation's Reply

31 Jul 2026

Dear Ms. Are A, Thank you for taking the time to share your experience at The Botanica Sanctuary. We are delighted to hear that you enjoyed our hotel's location near the Safari Park and the beautiful views, which are one of our main highlights. Your review encourages our entire team to continue striving to provide comfortable and memorable stays for all our guests. Thank you for choosing The Botanica Sanctuary. We hope to welcome you back in the future for another equally memorable experience. Sincerely, Handy Bunardy, General Manager

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Sastha I. W.

Leisure

9.7

/10

Reviewed 8 week(s) ago

The parking lot is too far away, and the stairs are incredibly steep. The path to the parking lot has a protruding left wall, which makes it uncomfortable. Otherwise, it's fine.

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Accommodation's Reply

26 Jul 2026

Dear Ms. Sastha i w., Thank you for taking the time to share your experience at The Botanica Sanctuary. We are delighted to hear that you enjoyed your overall stay. We greatly appreciate your feedback regarding accessibility to the parking area, including the distance to the parking spaces, the condition of the stairs, and any difficulties you may have encountered in accessing the parking area. We understand that this can be a concern, especially for guests with a lot of luggage or those who require more convenient access. Your feedback is very important to us, and we will share it with the relevant teams to evaluate and improve the comfort and accessibility of our facilities for all our guests in the future. Thank you also for your compliments on other aspects of your stay. We look forward to welcoming you back to The Botanica Sanctuary and providing you with an even more comfortable experience on your next visit. Sincerely,

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D***a

10.0

/10

Reviewed 9 week(s) ago

I have no major complaints about this hotel—everything was excellent. Maybe the kids' playground in the dining area could be more interesting and prioritized for families with kids sitting around or nearby the area, but overall, everything was very satisfying, and we had a wonderful stay.

1 people find it helpful

Accommodation's Reply

18 Jul 2026

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience following your stay at The Botanica Sanctuary. We are delighted to know that you had a satisfying and enjoyable stay with us. We also sincerely appreciate your thoughtful suggestion regarding the kids' playground near the dining area and seating arrangements for families with children. Your feedback is valuable and will be shared with our relevant team for further consideration as we continue to enhance our family-friendly experience. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Handy Bunardy General Manager

syahcrul r.

10.0

/10

Reviewed 10 week(s) ago

The room was very clean, the bed met 5-star hotel standards, and the bathroom functioned perfectly. The atmosphere was peaceful despite being in the city center.

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Accommodation's Reply

18 Jul 2026

Thank you, Syahcrul R, for taking the time to share your experience at The Botanica Sanctuary. We are delighted to hear that you were pleased with the cleanliness of your room, the comfort of the bed, and the condition of the bathroom amenities. We are also glad that the tranquil atmosphere helped you feel comfortable throughout your stay. Your compliments mean a great deal to our entire team and motivate us to strive to provide the best possible guest experience. We hope to welcome you back soon for another memorable stay. Sincerely, Handy Bunardy, General Manager

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Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

The hotel staff was very kind and friendly, and since I was pregnant, they even provided a maternity pillow. Plus, the environment was incredibly clean, and the room was very comfortable. 🤍

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Accommodation's Reply

18 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at The Botanica Sanctuary. We are delighted to hear that our service and attentiveness, including the provision of extra pillows for your comfort, made your stay even more memorable. We are also pleased to hear that you appreciated the cleanliness of the hotel grounds and your room during your stay. Your compliments mean a great deal to our entire team. We look forward to welcoming you and your family back again in the future. Sincerely, Handy Bunardy, General Manager

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L***y

Staycation

10.0

/10

Reviewed 11 week(s) ago

Staycations at Botanica are always a pleasure. The kids love it. The only thing missing is a playground, as we're too lazy to go anywhere. And for dinner, the restaurant options are very limited, even though we'd hoped not to have to go out looking for food. But overall, everything was fine.

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Accommodation's Reply

30 Jun 2026

"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon! Sincerely yours, Handy Bunardy General Manager"

Ricky T.

Leisure

8.8

/10

Reviewed 12 week(s) ago

The hotel staff is friendly, it's close to Taman Safari, the rooms are unique, and the ventilation is excellent, but parking is quite far away, even though a shuttle is provided. I haven't tried the on-site play area for children.

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Accommodation's Reply

30 Jun 2026

"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at The Botanica Sanctuary. Sincerely Yours,, Handy Bunardy General Manager"

Y***t

Staycation

10.0

/10

Reviewed 13 week(s) ago

The hotel is clean and has many amenities. The whirlpool is comfortable for the kids. Gyu Steak House is great. Next time I'll come back here 😃🙏

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3 people find it helpful

Accommodation's Reply

30 Jun 2026

Yurike A.

Staycation

10.0

/10

Reviewed 13 week(s) ago

I came here to celebrate my eldest son's birthday. When booking via the app, I included a note: complimentary birthday for my 9-year-old son. I intentionally didn't contact the hotel to see if they would notify me, but they did. Then, upon check-in, I got a free upgrade from Unique Corner to Unique Corner Suite. The 500,000 IDR deposit required cash, but since I didn't have any cash, it was fine, so I closed the bill at check-out. The breakfast was also delicious, especially the chicken porridge. This was the first time it was complete, even including liver and gizzard. Room service was very quick when I asked for drinking water, towels, etc. The air was also nice, and I also got a free photo from the KENANG photographer team. I'll be back again sometime. Thank you Botanica

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4 people find it helpful

Accommodation's Reply

22 Jun 2026

M***a

10.0

/10

Reviewed 14 week(s) ago

Very fun and kid-friendly!!! The staff is friendly, the service is fast, and the restaurant food is delicious. The best!!!

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2 people find it helpful

Accommodation's Reply

12 Jun 2026

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