Are there any parking spots at Zenith Suites Cameron ?

Yes: Yes, there are parking spots at Zenith Suites Cameron

What do past guests say about Zenith Suites Cameron?

Zenith Suites Cameron is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Zenith Suites Cameron

Name: Zenith Suites Cameron
Address: No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000, No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Pahang, 39000, Malaysia
Rating: 8.7

Apartments

8.7

/10

Very Good

69 reviews

What Guests Say About Their Stay

D***p

10.0

/ 10

The room is beautiful, clean, and fully equipped. The view is amazing and totally worth the price.

Mel R.

9.1

/ 10

It’s new. Everything is good. TV with few channels, can log in Netflix. Fridge with freezer, microwave, electric kettle, tap water in room, basic cutleries and plate, iron with board, hair dryer. Hot shower pressure was good. Basic toilet necessities like toothbrush, hair comb, shower gel & shampoo, toilet slippers and there’s even a small dining table with a sink. Many eateries around. If you are good with walking, then can just walk. Ample bright parking area. Literally next to Zenith Hotel.

D***e

9.4

/ 10

Booked a 3-bedroom suite and loved the cleanliness, well-equipped cooking utensils, and spacious layout that comfortably accommodated my family of six.

ALLIFF BENJAMIN

10.0

/ 10

Clean, new and comfortable stay for the family. Convenient location as well.

In the Area

See Map

No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Zenith Suites Cameron is located in area / city Tanah Rata. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Zenith Suites Cameron

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What's around Zenith Suites Cameron

No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000

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Zenith Suites Cameron Rates per Night

Looking for the best Zenith Suites Cameron hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Zenith Suites Cameron room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Zenith Suites Cameron Location & Address

Zenith Suites Cameron is located at No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000. It's situated in the Cameron Highlands area of Malaysia, known for its tea plantations and strawberry farms. The hotel is approximately 3 km from the city center.

How to go to Zenith Suites Cameron from Airport

Looking for the best way to get to Zenith Suites Cameron from the airport? Here are a few options to consider for your hotel transfer. Whether you're after speed or affordability, there's a route to suit you.

Taxi/Ride Hailing
(most direct): A taxi or ride hailing service will take you directly from the airport to Zenith Suites Cameron. This is the fastest option, but also the most expensive.
Airport Shuttle + Taxi
(cost-effective): Some airport shuttle services will take you to a central point in Cameron Highlands. From there, you can take a taxi or ride hailing to the hotel. This is a more affordable option than a direct taxi.
Public Bus + Taxi
(most affordable): Take a public bus from the airport to Cameron Highlands, followed by a taxi or ride hailing to Zenith Suites Cameron. This is the cheapest option, but it will take the longest.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or airport transfer. This will save you time and hassle upon arrival.

Zenith Suites Cameron Reviews & Summary

Want to know all about Zenith Suites Cameron before you book? Hotel reviews can give you a great insight into what to expect during your stay. Discover what other guests loved about their experience. Guests consistently praise the hotel's stunning views and comfortable rooms. The friendly staff and excellent location are also frequently mentioned. A standout feature is the rooftop pool, offering panoramic views of the Cameron Highlands.

"Absolutely loved my stay here! The room was spacious and clean, and the views were incredible. The staff were so helpful and friendly, and the location was perfect for exploring the area."

Zenith Suites Cameron Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Consider your needs and preferences when selecting from the different categories of hotel rooms available at Zenith Suites Cameron. From spacious suites to cosy standard rooms, there's something for everyone.

Standard Room:
A comfortable and well-equipped room, perfect for solo travellers or couples. Non-smoking rooms are available.
Deluxe Room:
A larger room with enhanced amenities, often including a bathtub. Non-smoking rooms are available.
Suite:
A spacious suite with a separate living area, ideal for families or those seeking extra space. Some suites offer bathtubs and bidets. Non-smoking rooms are available.
Family Room:
Designed specifically for families, with multiple beds and ample space. Non-smoking rooms are available.

Zenith Suites Cameron is not a pet-friendly hotel.

Hotel Facilities in Zenith Suites Cameron

Looking for a hotel with great amenities? Zenith Suites Cameron offers a range of hotel facilities to enhance your stay. From swimming pools to fitness centres, there's something for everyone to enjoy.

Swimming Pool:
Take a dip in the hotel's swimming pool, open from 8:00 AM to 8:00 PM daily.
Fitness Centre:
Stay active during your stay with the hotel's fitness centre, open 24 hours.
Restaurant:
Enjoy delicious meals at the hotel's restaurant, open for breakfast, lunch, and dinner.
Spa:
Relax and rejuvenate at the hotel's spa, offering a range of treatments (extra fees apply).
Kids' Club:
Keep the little ones entertained at the hotel's kids' club, open from 9:00 AM to 6:00 PM daily.

Hotel Buffet or Restaurant/Cafe in Zenith Suites Cameron

Craving a delicious meal or a relaxing coffee? Zenith Suites Cameron boasts excellent dining options, including a hotel buffet and a charming cafe. Discover the culinary delights on offer during your stay.

The Dining Room:
Enjoy a sumptuous buffet breakfast, lunch, and dinner at The Dining Room. The buffet features a variety of international and local dishes. Price: Approximately SGD 30 per person. Opening hours: 7:00 AM - 10:00 PM.
The Cafe:
Relax with a coffee and a pastry at The Cafe. The cafe also serves light meals and snacks. Opening hours: 10:00 AM - 6:00 PM.
Signature Dish:
Don't miss the chance to try the hotel's signature dish, Strawberry Chicken, a unique and flavorful creation.

Zenith Suites Cameron Airport pickups and How to Book

Need a hassle-free transfer from the airport? Zenith Suites Cameron offers convenient airport pick-up services. Make your journey even smoother with a pre-booked transfer.

Zenith Suites Cameron offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Exploring Cameron Highlands is easy with convenient access to public transport. Discover the nearby MRT stations and bus stops for seamless travel around the area.

Nearest Bus Stop:
The nearest bus stop is located on Jalan Besar, approximately 500 meters from Zenith Suites Cameron.

Public transport cards can be purchased at the bus station. Payment can also be made directly on the bus using cash.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do with the family? Cameron Highlands offers a wealth of nearby activities and attractions. From theme parks to nature reserves, there's something for everyone to enjoy.

The Sheep Sanctuary:
Get up close and personal with adorable sheep at The Sheep Sanctuary. Distance from hotel: 10 km. Entry price: SGD 5 per person.
Cameron Lavender Garden:
Immerse yourself in the beauty of lavender fields at Cameron Lavender Garden. Distance from hotel: 12 km. Entry price: SGD 8 per person.
Strawberry Farm:
Pick your own strawberries at one of the many strawberry farms in Cameron Highlands. Distance from hotel: 5 km. Entry price: Free (pay for what you pick).
BOH Tea Plantation:
Take a tour of the BOH Tea Plantation and learn about the tea-making process. Distance from hotel: 15 km. Entry price: Free.
Time Tunnel Museum:
Step back in time at the Time Tunnel Museum, showcasing the history of Cameron Highlands. Distance from hotel: 3 km. Entry price: SGD 7 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Zenith Suites Cameron (Cameron Highlands)

Craving some delicious food? Cameron Highlands offers a variety of nearby dining options, from cosy cafes to authentic local restaurants. Discover the culinary delights on offer just a stone's throw from Zenith Suites Cameron.

Cafes/Restaurants:
- Starbucks:
  Enjoy your favourite coffee and snacks at Starbucks.
- The Lord's Cafe:
  A popular spot for Western and local cuisine.
- Restoran Ferm N Ferns:
  A restaurant with a beautiful garden setting, serving a variety of dishes.
Local Street Food:
- Kaya Toast:
  A classic Malaysian breakfast of toasted bread with kaya jam and butter.
- Satay:
  Grilled skewers of marinated meat served with peanut sauce.
- Nasi Lemak:
  Fragrant rice cooked in coconut milk and pandan leaf, served with various accompaniments.
- Laksa:
  A spicy noodle soup with a rich coconut milk broth.
- Char Kway Teow:
  Stir-fried rice noodles with prawns, cockles, and Chinese sausage.

Shopping places near Zenith Suites Cameron (Cameron Highlands)

Need some retail therapy? Cameron Highlands offers a range of nearby shopping options, from local markets to modern malls. Discover the best places to shop just a short distance from Zenith Suites Cameron.

Cameron Square:
A shopping complex with a variety of shops and restaurants.
Kea Farm Market:
A bustling market selling fresh produce, souvenirs, and local products.
Brinchang Night Market:
A vibrant night market offering a wide range of goods and street food.

Other Places to Stay Near Zenith Suites Cameron

Looking for alternative accommodations? Cameron Highlands offers a variety of hotels to suit every budget and preference. Discover some of the best hotels nearby.

Luxury/5-6 Star Hotels Nearby:
- The Ritz-Carlton, Kuala Lumpur:
  A luxurious hotel with exceptional service and amenities.
- Four Seasons Hotel Kuala Lumpur:
  An elegant hotel offering stunning views and world-class dining.
- Mandarin Oriental, Kuala Lumpur:
  A sophisticated hotel with a prime location and impeccable service.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!
Four-Star Hotels Nearby:
- Copthorne Cameron Highlands:
  A comfortable hotel with a range of facilities and a convenient location.
- Strawberry Park Resort:
  A charming resort surrounded by lush greenery.
- Hotel De'La Ferns Cameron Highlands:
  A stylish hotel with modern amenities and a relaxing atmosphere.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!
Three-Star Hotels Nearby:
- Zenith Cameron Hotel:
  A comfortable and affordable hotel with a convenient location.
- Heritage Hotel Cameron Highlands:
  A charming hotel with a traditional atmosphere.
- Nova Highlands Hotel:
  A modern hotel with a range of facilities and a friendly staff.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at Zenith Suites Cameron? With its stunning views, comfortable rooms, and excellent location, it's the perfect base for exploring the Cameron Highlands. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals and promotions. Book your room booking through Traveloka for a seamless and hassle-free experience. book cheap hotels in Malaysia cheap hotels nearby

All facilities in Zenith Suites Cameron

Lobby

Exterior

Others

In-room Facilities

Cable TV
Desk
Hairdryer
Microwave
Refrigerator
Shower
TV

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Hair salon
Laundry
Shops

General

AC
Family room
Non-smoking room
Smoking area

Public Facilities

Parking
Elevator
24-hour room service
WiFi in public area

Hotel Services

24-hour Receptionist
24-hour security

Food and Drinks

Buffet breakfast

Connectivity

Free WiFi

Accommodation Policy & General Information in Zenith Suites Cameron

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

General Check-in Instructions

Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.
Zenith Suites Cameron is dedicated to environmental sustainability and adopts eco-friendly practices to reduce its environmental impact. In line with our homestay concept, we do not provide daily housekeeping services during your stay. Instead, guests may request room clean-ups and linen changes, which will incur additional charges.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Zenith Suites Cameron	312
Another facilities in Zenith Suites Cameron	Cable TV, Desk, Hairdryer, Microwave, Refrigerator

Frequently asked question in Zenith Suites Cameron

What are available facilities at Zenith Suites Cameron?

There are top facilites at Zenith Suites Cameron such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Zenith Suites Cameron?

The standard check-in time at Zenith Suites Cameron is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Zenith Suites Cameron provide breakfast?

Yes, Zenith Suites Cameron provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Zenith Suites Cameron

Zenith Suites Cameron has a 0.0-star rating.

How many rooms are available at Zenith Suites Cameron

Zenith Suites Cameron has 312.

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More Reviews from Other Guests in Zenith Suites Cameron

Overall Ratings & Reviews Zenith Suites Cameron

Traveloka (62)

Other sources (7)

8.9

Very Good

From 62 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.2

Service and Facilites

8.8

People often mention about Zenith Suites Cameron

All

Surroundings (3)

Accessibility (3)

Family Friendly (3)

Room Space (3)

Bathroom (3)

Staff Friendliness (2)

Wifi (2)

Activity Option (2)

Check-in/out Time (2)

Ambiance (2)

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Traveler Reviews Zenith Suites Cameron

Number of reviews per page

Customer reviews

Verified Traveler

Leisure

9.4

/10

Reviewed 17 week(s) ago

Spacious and comfortable accommodation.. if you come again, you can repeat it.

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Accommodation's Reply

13 Jun 2026

Dear, We would like to thank you for choosing to stay with us. It was a pleasure to have you as our guest. We appreciate your valuable comments and we truly look forward to serve you again soon. Best regards, The Management

syah

Business

6.6

/10

Reviewed 18 week(s) ago

Room is big but the bathroom is small. The hotel asks for a deposit that is too high for 1 night.

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K***n

Leisure

6.6

/10

Reviewed 19 week(s) ago

Stayed for 3 nights at Zenith Suites and unfortunately, the experience was disappointing. The bathroom had a strong unpleasant smell and there was no ventilation, which caused the whole room to smell humid and stuffy. This made the stay uncomfortable, especially after showering and using the toilet. The breakfast was exactly the same every day. By the 3rd day, it was honestly difficult to eat because there was no variety at all. Overall, the room condition and breakfast quality did not match the price. I hope the management will improve the bathroom ventilation, cleanliness, and breakfast variety for future guests. Only the location is good, near to the bus terminal.

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V***n

Leisure

8.1

/10

Reviewed 22 week(s) ago

Stayed in for 3 days. Reception serviced required to improve such as customer service and room allocation. Inside one bedroom, there is no basic cooking utensils at all with only one cup and plate provided. May I know what for?? No towel changing and house keeping at all for 3 days. Need to improve on hospitality service..

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S***i

9.1

/10

Reviewed 24 week(s) ago

Room are comfortable and spacious

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Verified Traveler

6.3

/10

Reviewed 24 week(s) ago

The word SUITES should be changed to BUDGET. The cleanliness is very unsatisfactory. The curtains (day curtains) in the living room & bathroom curtains are covered in mold or black spots & may not have been replaced for a while. I commend the attitude of the Reception Staff on duty during the Check in & Check out process.

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Verified Traveler

Leisure

9.4

/10

Reviewed 30 week(s) ago

Spacious and clean facilities. Peaceful, serene, and quiet location. Walking distance to Tanah Rata town.

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D***p

Leisure

10.0

/10

Reviewed 32 week(s) ago

The room is beautiful, clean, and fully equipped. The view is amazing and totally worth the price.

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Accommodation's Reply

04 Dec 2025

Dear Guest, Greetings from Zenith Cameron! Thank you for staying at Zenith Cameron and taking time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Zenith Cameron! Best regards, The Management

B***n

8.5

/10

Reviewed 33 week(s) ago

Close to the Tanah Rata bus terminal. The hotel is up a hill, so you need to walk or grab a ride up. Location-wise, quite convenient, in between both other towns.

1 people find it helpful

Accommodation's Reply

03 Nov 2025

Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for staying with us and for your great review of our hotel. We are happy to know that you have thoroughly enjoyed your stay with us. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best Regards, The Management

M***d

Leisure

9.4

/10

Reviewed 38 week(s) ago

Nice place.. The best location for you to enjoy your holiday in Cameron.. Highly recommended

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Accommodation's Reply

10 Oct 2025

Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management

Verified Traveler

Business

6.9

/10

Reviewed 38 week(s) ago

overall looking clean, however, the pillow cover comes with bad smell... bad sound insulation, if u are sensitive to sound, it could be annoyed by toilet piping and corridor. slightly cheaper than hotel but if i know the above earlier, i would choose to stay in Hotel. However, the service at counter is fabulous. Only the sound insulation and hygiene does not match with it's price.

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Accommodation's Reply

10 Oct 2025

Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Rest assured we have addressed this with the team to ensure we improve on this. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best regards, The Management

Verified Traveler

Leisure

9.1

/10

Reviewed 38 week(s) ago

We love the surrounding area, easy to get food and near to shops. Definitely stay here again for the next trip.

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Accommodation's Reply

10 Oct 2025

N***N

Leisure

9.4

/10

Reviewed 39 week(s) ago

Big space, clean & very comfortable

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Accommodation's Reply

10 Oct 2025

A***H

Staycation

9.4

/10

Reviewed 42 week(s) ago

thank god..the room is very comfortable..matching the price...hihi...thank you zenith suite...

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1 people find it helpful

Accommodation's Reply

03 Sep 2025

A***e

Leisure

9.4

/10

Reviewed 45 week(s) ago

Large space and great location. Recommend to those who like a quiet surrounding area.

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Accommodation's Reply

13 Aug 2025

N***N

Leisure

9.4

/10

Reviewed 46 week(s) ago

Very comfortable suitable with price

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Accommodation's Reply

07 Aug 2025

Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for the flawless review. As we believe that personalized service and attention to the smallest details are important, we are glad to know that our colleagues went above and beyond in ensuring that your stay was a wonderful one. Your kind words are truly appreciated and will be shared with the team, as I am sure it will be a great source of motivation for them to continuously exceed expectations. We are looking forward to welcoming you back to Zenith Suites Cameron! Best regards, The Management

Khairyl E.

Leisure

9.6

/10

Reviewed 47 week(s) ago

There isn't much on the breakfast menu...but nasi lemak can be used to fill your stomach...

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Accommodation's Reply

07 Aug 2025

Dear Khairyl E. Thank you for choosing Zenith Suites Cameron for your recent stay. We recognize your time is valuable and appreciate the feedback you have shared with us. Rest assured, the feedback provided will be shared with the hotel team for improvement. We look forward to welcoming you back in the future! Best regards, The Management

G***t

Leisure

5.0

/10

Reviewed 48 week(s) ago

I would like to share my personal experience when policy overrides compassion which lead to a disappointing and costly stay at Zenith Suite Cameron Highlands. I originally planned a simple, relaxing family trip with my children to Cameron Highlands. But what was meant to be a peaceful vacation turned into a stressful and deeply frustrating ordeal — all because of an honest date selection error during the booking process. 🛎️ [How It Started] I booked a 3-night stay (with breakfast) at Zenith Suite Cameron Highlands via the Traveloka platform. The booking was fully prepaid and marked as non-refundable and non-changeable. Unfortunately, I mistakenly selected the wrong check-in date, and only realized the error upon our actual arrival on June 23, 2025. The original booking date was June 20. Despite arriving at the hotel in person with my children and luggage, I was told flatly that I could not check in unless I paid again. The hotel had visibly low occupancy (about 80% of rooms appeared vacant), yet there was zero flexibility or understanding shown. In the end, I had no choice but to pay for another two-night stay — without breakfast, without daily housekeeping, and even without basic items like trash bags unless requested. The bed linens were also not properly cleaned. 💸 [The Cost] The original 3-night booking (with breakfast) was already fully paid. But I ended up having to pay again for two additional nights, with no breakfast or room service included. My total out-of-pocket cost exceeded RM3,000, and all I received was two nights of subpar accommodation. For a genuine mistake made in good faith, this outcome felt especially harsh and unreasonable. 🤖 [The Hotel Staff’s Attitude] What added to the frustration was the cold, robotic manner of the front desk and duty managers. From the duty manager to the assistant front office manager, no one showed empathy or offered any real help. I was repeatedly told, “That’s our policy,” and even heard, “The money has already gone into hotel revenue — it cannot be refunded.” Such responses felt dismissive and unprofessional. When I asked for a document to support an insurance claim, the hotel initially gave me an unsigned piece of paper with no letterhead or official stamp. I had to follow up several times during my vacation just to receive a proper document. It was an exhausting and frustrating process. 📞 [Lack of Responsibility from Both Hotel and Platform] Perhaps most concerning is that neither Traveloka nor the hotel ever contacted me before, during, or after the original check-in date. No email, no SMS, no call. For a fully prepaid booking, this lack of follow-up is troubling. If I had been contacted even on the second night, I might have realized the error sooner and taken steps to address it. Instead, my absence was silently marked as a “no-show,” and the full amount was charged without question. Traveloka’s response was merely a polite expression of understanding — but they clearly stated that “since the hotel did not approve any refund, we are unable to proceed.” Meanwhile, the hotel explained that “the one-night charge for no-show only applies to direct bookings on the hotel website; bookings via platforms are fully charged.” However, the hotel’s own website clearly states that a no-show is subject to a one-night charge. Why does this not apply to platform bookings? This inconsistency is hard to justify. Even more importantly, Traveloka’s own Terms & Conditions indicate that the final authority on booking matters lies with the hotel. This means the hotel could have handled the case differently, if they had chosen to do so. Instead, both parties chose to hide behind rigid policy and shift the responsibility back and forth — while the paying guest was left to bear the full burden. 🚫 [I Was Not a No-Show — I Was Physically Present] I was not a no-show in bad faith. I was physically there, explained the error sincerely, and asked for support. Yet I was still refused check-in unless I paid again — and not even breakfast or any small gesture was offered. Is this what hospitality is supposed to look like? ⚠️ [Why I’m Sharing This] I’m sharing this story to alert fellow travelers who may be considering staying at Zenith Suite Cameron Highlands, or booking through third-party platforms. Please be aware: The hotel applies its policies rigidly, with no consideration for honest guest mistakes or good faith. Neither the hotel nor the booking platform reached out to me during the booking period to check on my absence. The hotel, despite being in full control of the situation, refused to show flexibility, and deflected responsibility to the platform. Non-refundable should not mean non-negotiable, especially in situations where the guest shows up in person and seeks a resolution in good faith. Every trip we take is often tied to our family’s hopes, plans, and precious time. And it is disappointing when a hotel chooses to prioritize policy over people, and revenue over empathy. I know I won’t be the last person this happens to. If you've experienced something similar, don’t be afraid to share it too. And may all of us, in future travels, be treated with greater fairness and understanding.

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Accommodation's Reply

23 Jul 2025

Mohd S. A.

8.2

/10

Reviewed 49 week(s) ago

Strategic location, beautiful, interesting view, very comfortable and cozy. Recommended for those who want to bring family. Clean and beautiful room. I give it 8/10. Check in deposit RM200 and tax RM3.

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Accommodation's Reply

23 Jul 2025

Dear Mohd S. A., Greetings from Zenith Suites Cameron! We are indeed fortunate to be situated in a prime location, which grants our guests convenient access to nearby attractions and venues. Likewise, we are also thrilled to know that our facilities have greatly impressed you. We are truly grateful for your kind words, which will be conveyed to our colleagues, as it is indeed comments like yours that motivate the team to consistently strive for the best. All of us here hope to welcome you back for another perfect stay. Best regards, The Management

I***n

8.5

/10

Reviewed 51 week(s) ago

Clean and convenient to look for things nearby and helpful staff

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Accommodation's Reply

23 Jul 2025

Dear Valued Guest, Greetings from Zenith Suites Cameron! We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest. We appreciate your valuable comments, and we truly look forward to serving you again soon. Best regards, The Management

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.