Zenith Suites Cameron

Apartments
Finding rooms for you...
8.7
/10
Very Good
71 reviews

What Guests Say About Their Stay

D***p

10.0
/ 10
The room is beautiful, clean, and fully equipped. The view is amazing and totally worth the price.

Mel R.

9.1
/ 10
It’s new. Everything is good. TV with few channels, can log in Netflix. Fridge with freezer, microwave, electric kettle, tap water in room, basic cutleries and plate, iron with board, hair dryer. Hot shower pressure was good. Basic toilet necessities like toothbrush, hair comb, shower gel & shampoo, toilet slippers and there’s even a small dining table with a sink. Many eateries around. If you are good with walking, then can just walk. Ample bright parking area. Literally next to Zenith Hotel.

D***e

9.4
/ 10
Booked a 3-bedroom suite and loved the cleanliness, well-equipped cooking utensils, and spacious layout that comfortably accommodated my family of six.

Ebrahim

10.0
/ 10
Excellent location walking distance to all amenities, very friendly service, ample free parking, highly recommend

ALLIFF BENJAMIN

10.0
/ 10
Clean, new and comfortable stay for the family. Convenient location as well.
In the Area
See Map
No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Zenith Suites Cameron is located in area / city Tanah Rata. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Zenith Suites Cameron

No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia, Tanah Rata, Cameron Highlands, Pahang, Malaysia, 39000
Discover More Places
Lobby Zenith Suites Cameron
Exterior 2 Zenith Suites Cameron

Discover More About Zenith Suites Cameron

Overview of Zenith Suites Cameron

Cameron Highlands, Pahang, offers a refreshing escape from the tropical heat, with its cool air and verdant landscapes drawing visitors from across Malaysia. Amidst this serene highland retreat, Zenith Suites Cameron stands as a comfortable apartment-style accommodation, providing a welcoming base for your explorations. With 312 rooms spread across 312 floors, this property offers ample space for guests, and its reputation is further solidified by 61 guest reviews, reflecting a consistent level of service and guest satisfaction.

Zenith Suites Cameron is positioned as a solid choice for travelers seeking value and convenience in Tanah Rata. As an apartment-style lodging, it caters to those who appreciate a bit more space and the potential for self-catering amenities, even if not explicitly detailed. The property's presence in the 39000 postal code area of Pahang places it within reach of key local points of interest, making it a practical selection for many Malaysian holidaymakers.

Who Is Zenith Suites Cameron Perfect For?

For Malaysian families and small groups planning a trip to the cool highlands, Zenith Suites Cameron presents a practical and comfortable option. The apartment-style accommodation suggests a layout that can be more accommodating than standard hotel rooms, potentially offering separate living areas or kitchenettes that are beneficial when traveling with children or when looking to prepare simple meals. Its location in Tanah Rata also means you are close to essential services and transport links, simplifying logistics for family outings.

Travelers who prioritize a convenient location and access to local amenities will find Zenith Suites Cameron appealing. Situated around an entertainment center, the property offers proximity to dining and leisure options, which can be a significant advantage after a day of exploring tea plantations and strawberry farms. This positioning makes it suitable for those who enjoy having options for evening activities or easy access to local eateries without needing extensive travel. You can book attractions through Traveloka.

Budget-conscious travelers looking for a comfortable mid-range stay in the Cameron Highlands will appreciate the value offered by Zenith Suites Cameron. While specific star ratings are not provided, the availability of 312 rooms and the presence of 61 guest reviews indicate a well-established property. This suggests a reliable choice for those who want a pleasant stay without the premium price tag often associated with luxury resorts, allowing more of your travel budget for activities and local produce.

Location and How to Get to Zenith Suites Cameron

Address and Getting There

Zenith Suites Cameron is located at No 2, Jalan Majlis, 39000, Tanah Rata, Pahang, Malaysia. This address places you directly within the Tanah Rata area of the Cameron Highlands, a central hub known for its colonial-era charm and accessibility. The neighborhood is described as being around an entertainment center, suggesting that dining, shopping, and perhaps some local attractions are within easy walking distance, providing a convenient base for your highland adventures.

For those arriving from Kuala Lumpur or other major cities, reaching Tanah Rata typically involves a scenic drive through winding roads. If you are flying into Malaysia, you can book flight tickets to Kuala Lumpur International Airport (KUL) or Sultan Azlan Shah Airport (IPH) in Ipoh, and then arrange onward travel. From Ipoh, the drive to Cameron Highlands is approximately 2 to 3 hours. Travelers can also opt for bus services, which are a popular and economical way to reach the highlands.

If you are using public transport, the Freesia Terminal is a nearby point of reference, serving as a hub for local bus services within the Cameron Highlands. From the terminal, a short Grab or e-hailing ride, likely costing just a few Malaysian Ringgit (MYR), will bring you directly to Zenith Suites Cameron. For those driving their own vehicles, ample parking is available at the hotel, a significant convenience in the often-congested highland towns.

What's Around Zenith Suites Cameron — Nearby Attractions and Places

Just a short distance from Zenith Suites Cameron, you'll find the Church of Our Lady of Mount Carmel. This historical church is a peaceful landmark in Tanah Rata, offering a moment of quiet reflection and a glimpse into the community's heritage. It's easily accessible on foot, making it a convenient spot to visit for a dose of local culture and architecture during your stay.

For a taste of local life and a chance to pick up souvenirs and snacks, the Brinchang Weekend Night Market is a popular draw. While it operates primarily on weekends, its proximity means you can plan your visit accordingly. This market is a fantastic place to sample local delicacies, buy fresh produce, and experience the lively atmosphere that characterizes highland evenings. It’s a short drive or a longer walk from the hotel.

The broader Cameron Highlands region itself is the main attraction, and Zenith Suites Cameron serves as a gateway to its many wonders. From here, you can easily access famous tea plantations like BOH and Cameron Valley, vibrant strawberry farms, and the famous Mossy Forest. Planning your excursions is key, and you can book attraction tickets and tours through Traveloka to ensure you don't miss out on the best experiences the highlands have to offer.

For the active traveler, Cameron Highlands Trail No. 5 and 7 are accessible from the Tanah Rata area. These trails offer opportunities for hiking through the cool, forested hills, providing a more immersive experience of the natural beauty. Whether you're looking for a gentle stroll or a more challenging trek, these paths offer a chance to connect with the unique flora and fauna of the highlands.

Facilities and Amenities at Zenith Suites Cameron — What to Expect

Highlights You'll Love

Stay comfortable in any weather with the air conditioning (AC) provided in your room, ensuring a pleasant environment regardless of the highland temperature fluctuations. For your convenience, the hotel offers a 24-hour front desk, meaning assistance is always available, whether you arrive late or need help with local information at any hour. This round-the-clock service ensures peace of mind throughout your stay.

Parking is available for guests who choose to drive to Zenith Suites Cameron, removing a common concern for travelers in popular tourist destinations. High-speed WiFi access is also provided, allowing you to stay connected with family and friends, share your highland adventures online, or catch up on work if needed. This essential amenity ensures you can easily plan your next day's activities or research local points of interest.

The on-site restaurant offers a convenient dining option without needing to leave the hotel premises. This is particularly useful after a long day of travel or exploration, providing a ready solution for your meals. Enjoying a meal at the hotel restaurant can be a relaxing way to end your day, offering a variety of dishes to suit different tastes.

Room Comforts and Additional Services

Each room is equipped with cable TV, offering a selection of channels for your entertainment during downtime. A desk is provided, which is useful for planning your itinerary, writing postcards, or for any business needs you might have during your trip. The inclusion of a hairdryer means you can pack lighter, as this essential grooming item is readily available for your use.

For added convenience, rooms at Zenith Suites Cameron feature a microwave, perfect for reheating leftovers or preparing simple snacks. A refrigerator is also included, allowing you to keep beverages and perishable food items cool, which is especially handy if you plan on enjoying local produce or making use of the microwave. These in-room amenities enhance the apartment-style feel of your accommodation.

These thoughtful in-room facilities contribute to a more comfortable and self-sufficient stay, allowing you to manage your own schedule and preferences with ease. Whether you're a solo traveler, a couple, or a small family, these conveniences can make a significant difference to your overall experience. Ready to experience these comforts? You can book hotel rooms that suit your needs on Traveloka.

Breakfast at Zenith Suites Cameron

Start your day right with the breakfast service offered at Zenith Suites Cameron. The hotel provides rooms that are equipped to serve breakfast, ensuring a convenient and pleasant morning meal for guests. This means you can enjoy a hearty breakfast without venturing far from your accommodation, setting a positive tone for your day of exploring the Cameron Highlands.

The availability of breakfast within the hotel is a significant advantage, especially for early risers eager to make the most of their day. Whether you prefer a quick bite or a more substantial meal to fuel your adventures, the breakfast offering aims to cater to your needs, providing a warm and welcoming start to your highland experience.

Halal Dining Options Near Cameron Highlands

For Muslim travelers visiting the Cameron Highlands, finding halal food options is generally straightforward, given Malaysia's predominantly Muslim population. Many restaurants in Tanah Rata and the surrounding towns offer halal-certified dishes. Look for the halal logo displayed prominently on restaurant signage or inquire with the staff to confirm.

Local Malaysian cuisine, such as nasi lemak, satay, and various noodle dishes, are widely available and often prepared in halal kitchens. Even smaller eateries and food stalls are usually mindful of halal requirements. Exploring the local markets and food courts can also lead you to delicious and authentic halal meals, offering a true taste of Malaysian culinary diversity.

Check-in and Check-out Information

Upon arrival at Zenith Suites Cameron, your check-in process begins from 15:00 onwards. This allows ample time for the hotel staff to prepare your room to the highest standard after the previous guest's departure. When you arrive, you will typically need to present a valid identification document, such as your MyKad or passport, and potentially a credit card for any incidental charges.

If you happen to arrive earlier than 15:00, you can inquire at the 24-hour front desk if an early check-in is possible. While not guaranteed, the hotel staff will do their best to accommodate you if your room is ready. In the meantime, you can leave your luggage with the hotel's concierge service and begin exploring the nearby attractions or enjoy a meal at the hotel's restaurant.

Your check-out time is before 12:00. This allows the hotel to prepare the rooms for incoming guests. If you require a later check-out, it's advisable to speak with the front desk staff in advance. Depending on the hotel's occupancy, a late check-out might be possible, sometimes for an additional fee. If a late check-out isn't feasible, you can usually store your luggage at the hotel and continue enjoying the Cameron Highlands for a few more hours.

Your Travel Guide to Cameron Highlands as a Malaysian Traveler

How to Get to Cameron Highlands from Kuala Lumpur and Major Malaysian Cities

Traveling to Cameron Highlands from Kuala Lumpur and other major Malaysian cities is a popular choice for a cool-weather escape. While there are no direct flights to Cameron Highlands itself, the nearest airport is in Ipoh (IPH). From Kuala Lumpur International Airport (KUL), you can book flight tickets to Ipoh, with fares typically ranging from MYR 150 to MYR 300 depending on the airline and booking time. The flight duration is about 45 minutes. From Ipoh, you can then take a bus or hire a car to reach Cameron Highlands, a journey of approximately 2 to 3 hours.

For those preferring to travel by bus, numerous services operate daily from Kuala Lumpur's TBS (Terminal Bersepadu Selatan) to Tanah Rata or Brinchang in Cameron Highlands. Bus tickets are quite affordable, usually costing between MYR 35 to MYR 50 per person. The journey takes around 4 to 5 hours, offering scenic views as you ascend into the highlands. Booking your bus tickets in advance is recommended, especially during peak seasons.

Driving your own vehicle or renting a car offers the most flexibility. From Kuala Lumpur, you can take the North-South Expressway (PLUS Highway) towards Ipoh, then exit at Simpang Pulai to head towards Cameron Highlands. Alternatively, you can exit at Tapah and take the older trunk road. The total driving time is approximately 3.5 to 4.5 hours, depending on traffic. Toll charges for the expressway typically range from MYR 20 to MYR 30 for a one-way trip.

Best Time to Visit Cameron Highlands

Cameron Highlands enjoys a relatively cool climate year-round, with average temperatures ranging from 15°C to 25°C. However, there are distinct periods that might influence your travel plans. The driest months are generally from February to April and again from July to September, making these periods ideal for outdoor activities like hiking and visiting the tea plantations.

The monsoon season typically occurs from October to January, bringing heavier rainfall. While the rain can be refreshing and the highlands are often less crowded during this time, some outdoor activities might be limited. Despite the rain, the lush greenery is at its peak, offering a different kind of beauty. For Malaysian travelers seeking to avoid crowds and potentially find better accommodation rates, visiting during the shoulder seasons or weekdays outside of school holidays is advisable.

Food and Dining Near Cameron Highlands — What Malaysian Travelers Must Try

No trip to Malaysia is complete without indulging in its diverse culinary landscape, and Cameron Highlands offers its own unique flavors alongside national favorites. A must-try is the local strawberry-themed produce. From freshly picked strawberries to strawberry tarts, ice cream, and jams, these sweet treats are a signature of the region. Many farms offer pick-your-own experiences, adding a fun activity to your culinary exploration.

Beyond strawberries, you'll find classic Malaysian dishes readily available. Nasi Lemak, the national dish, is a fragrant rice cooked in coconut milk and pandan leaf, served with various accompaniments like fried anchovies, peanuts, boiled egg, and sambal. It's a staple breakfast and a satisfying meal any time of day. You can find excellent versions at local eateries throughout Tanah Rata and Brinchang.

Another local favorite is the steamboat dinner, a communal dining experience popular in the cooler highlands. Various ingredients like fresh vegetables, seafood, and meats are cooked in a simmering broth at your table. This is a warming and interactive way to enjoy a meal, perfect for families and groups. Many restaurants in the main towns offer this specialty.

Don't forget to sample the local tea. While visiting the BOH Tea Plantation or Cameron Valley Tea House, enjoy a cup of freshly brewed tea, often served with scones or cakes. The mild, aromatic flavor of Cameron Highlands tea is a refreshing accompaniment to the cool mountain air and the stunning views of the tea fields.

Local Culture, Safety Tips, and Essential Apps for Cameron Highlands

Malaysian culture is a blend of Malay, Chinese, and Indian influences, and this is reflected in the Cameron Highlands. When visiting religious sites like mosques or temples, it's respectful to dress modestly, covering shoulders and knees. While the highlands are generally relaxed, being mindful of local customs will enhance your interactions with the community. Always greet people with a smile and use "terima kasih" (thank you).

Safety in Cameron Highlands is generally high, but it's always wise to take precautions. Be aware of your surroundings, especially in crowded markets. When hiking, stick to marked trails and inform someone of your plans. The emergency number in Malaysia is 999, which connects you to police, ambulance, and fire services. It's also a good idea to have the contact details for your hotel readily accessible.

To navigate and enhance your trip, several apps are invaluable for Malaysian travelers. Grab is essential for e-hailing services, making it easy to get around towns and to attractions if you're not driving. Touch 'n Go eWallet is widely used for payments at many establishments and for toll roads. MySejahtera, the government's health app, may still be useful for checking in at certain venues or for health advisories.

For communication, ensure you have a local SIM card or check your roaming plan. Having access to maps and information offline can also be helpful, so consider downloading maps of the area. These digital tools can significantly streamline your travel experience, allowing you to focus more on enjoying the natural beauty and attractions of the Cameron Highlands.

Frequently Asked Questions About Zenith Suites Cameron

What are the check-in and check-out times at Zenith Suites Cameron?

At Zenith Suites Cameron, your check-in time begins from 15:00. This standard time ensures that your accommodation is thoroughly prepared and ready for your arrival, allowing you to settle in comfortably. The hotel's 24-hour front desk means that no matter when you arrive, there will be staff available to assist you with the check-in process and answer any immediate questions you may have about the hotel or the local area.

For your departure, the check-out time is before 12:00. This allows the hotel to commence cleaning and preparation for the next guests. If you have a later flight or wish to spend more time exploring the Cameron Highlands, you can inquire about the possibility of a late check-out at the front desk. While not always guaranteed, it may be possible depending on the hotel's occupancy, and sometimes an additional fee may apply. Alternatively, you can usually store your luggage with the hotel after checking out.

Does Zenith Suites Cameron provide breakfast?

Yes, Zenith Suites Cameron does provide breakfast for its guests. The hotel has rooms that are equipped to offer this service, ensuring a convenient start to your day. This means you can enjoy a meal without having to leave the hotel premises, which is particularly beneficial for those who have an early start to their planned activities or prefer a relaxed morning.

The breakfast offering aims to cater to the needs of travelers, providing sustenance for a day of exploring the cool highlands. Having breakfast readily available at your accommodation simplifies your morning routine and allows you to maximize your time enjoying the attractions of Cameron Highlands. It's a thoughtful amenity that adds to the overall convenience of your stay.

How do I book Zenith Suites Cameron on Traveloka?

Booking Zenith Suites Cameron on Traveloka is a straightforward process designed for ease and convenience. Simply navigate to the Traveloka website or open the mobile app and enter "Zenith Suites Cameron" into the search bar. You can also search by location, entering "Cameron Highlands" and then filtering for Zenith Suites Cameron.

Once you find the hotel listing, select your desired check-in and check-out dates, and the number of guests. The platform will then display available room types and their corresponding prices. Review the details, amenities, and guest reviews to make your selection. Proceed to the booking page, fill in the required traveler information, and choose your preferred payment method. After completing the payment, you will receive a confirmation email with all your booking details. You can book hotel stays like this easily on Traveloka.

What are the best attractions near Zenith Suites Cameron?

Zenith Suites Cameron is conveniently located near several points of interest. The Church of Our Lady of Mount Carmel in Tanah Rata offers a peaceful cultural visit. For a lively evening experience, the Brinchang Weekend Night Market is a short drive away, perfect for sampling local food and shopping for souvenirs. These are easily accessible for a quick outing.

For a more comprehensive exploration of the Cameron Highlands, you can easily arrange trips to the famous tea plantations, strawberry farms, and the unique Mossy Forest. Hiking enthusiasts will appreciate the proximity to trails like Cameron Highlands Trail No. 5 and 7, offering a chance to connect with nature. You can book attraction tickets and tours for these activities through Traveloka to ensure a well-planned itinerary.

Is Zenith Suites Cameron good value for Malaysian travelers?

Zenith Suites Cameron offers good value for Malaysian travelers seeking a comfortable and convenient base in the Cameron Highlands. With 312 rooms available, it suggests a property that can accommodate a good number of guests, potentially leading to competitive pricing. The apartment-style accommodation can also offer more space and amenities than standard hotel rooms, providing added value for families or groups.

The property's location around an entertainment center and its proximity to places like Freesia Terminal and local attractions further enhance its value proposition. Coupled with positive feedback from 61 guest reviews, it indicates a reliable and satisfactory experience for many visitors. For travelers looking for a comfortable stay without exceeding their budget, Zenith Suites Cameron presents a compelling option in the popular highland destination.

Why Book on Traveloka Malaysia?

Whether you need a cheap hotel or an upscale property, Traveloka connects Malaysian travelers with thousands of hotels.

When planning your escape to the cool highlands of Cameron Highlands, choosing Traveloka for your accommodation bookings ensures a seamless and rewarding experience tailored for Malaysian travelers. We understand the importance of convenience, affordability, and local preferences, making us the ideal platform to secure your stay at Zenith Suites Cameron and explore the best of Pahang.

Our platform is designed to help you find exactly what you're looking for, whether it's a specific type of hotel or a cheap hotel that fits your budget. We offer a vast selection of properties across Malaysia and beyond, ensuring you have plenty of choices to suit any travel style or occasion. This extensive network means you can easily compare options and find the perfect match for your trip to Cameron Highlands.

We are committed to providing the best value, which is why we offer the HargaBAGUS price guarantee. This means you can book with confidence, knowing you're getting competitive rates on your chosen accommodation. Our goal is to make your travel planning as stress-free as possible, allowing you to focus on the excitement of your upcoming journey.

Flexible Payment Options Made for Malaysians

Understanding the diverse payment habits of Malaysian travelers, Traveloka offers a wide array of flexible payment methods. You can easily complete your booking using popular e-wallets like Touch 'n Go eWallet, providing a quick and secure transaction. For those who prefer traditional banking, we support major Malaysian banks such as Maybank and CIMB, allowing for direct transfers or online banking payments.

Credit and debit card payments are also fully supported, catering to a broad range of users. Furthermore, for greater flexibility, Traveloka PayLater allows you to book now and pay later, spreading the cost of your accommodation over manageable installments. This option is particularly useful for planning trips in advance or managing your budget more effectively.

These varied payment solutions are integrated to ensure that booking your accommodation is as convenient as possible, regardless of your preferred method. This commitment to accessibility makes Traveloka a go-to platform for securing your next hotel stay in Malaysia and beyond.

Earn Rewards Every Time You Book

Every booking you make on Traveloka contributes to your Traveloka Points balance, our way of rewarding your loyalty. These points are more than just numbers; they represent savings on future travels. As you accumulate points, you can redeem them for discounts on hotels, flights, and even attractions, making your next adventure even more affordable. book flight tickets through Traveloka for the best fares.

The Traveloka Points system is designed to be simple and beneficial. The more you book, the more points you earn, creating a cycle of savings that encourages you to explore more destinations. Whether you're planning a short getaway to Cameron Highlands or a longer holiday, these points add tangible value to your travel plans, helping you stretch your budget further.

Connecting your bookings to your Traveloka account ensures that all your earned points are tracked and readily available for redemption. This loyalty program is our way of saying thank you for choosing Traveloka, and it allows you to make your travel dreams a reality, one rewarding booking at a time.

Book Zenith Suites Cameron on Traveloka Today

Zenith Suites Cameron offers a comfortable and convenient apartment-style stay in the heart of Tanah Rata, Cameron Highlands. With its accessible location, essential facilities, and the backing of guest reviews, it presents a solid choice for Malaysian travelers seeking a pleasant base to explore the cool highlands. Its proximity to local amenities and attractions makes it a practical option for families and individuals alike.

Don't wait to plan your refreshing escape. Secure your accommodation at Zenith Suites Cameron by booking through Traveloka today. Experience the ease of our platform, flexible payment options, and the opportunity to earn rewards on your booking. Book hotel stays with us and get ready to enjoy the natural beauty and tranquility of Cameron Highlands.

Ready to plan your trip? book hotel on Traveloka Malaysia today.

All facilities in Zenith Suites Cameron

Lobby Zenith Suites Cameron
Lobby
Exterior Zenith Suites Cameron
Exterior
Others Zenith Suites Cameron
Others

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Microwave
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • WiFi in public area

Hotel Services

  • 24-hour Receptionist
  • 24-hour security

Food and Drinks

  • Buffet breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Zenith Suites Cameron

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

General Check-in Instructions

Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.
Zenith Suites Cameron is dedicated to environmental sustainability and adopts eco-friendly practices to reduce its environmental impact. In line with our homestay concept, we do not provide daily housekeeping services during your stay. Instead, guests may request room clean-ups and linen changes, which will incur additional charges.
Read All

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Zenith Suites Cameron
312
Another facilities in Zenith Suites Cameron
Cable TV, Desk, Hairdryer, Microwave, Refrigerator

Frequently asked question in Zenith Suites Cameron

What are available facilities at Zenith Suites Cameron?
There are top facilites at Zenith Suites Cameron such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Zenith Suites Cameron?
The standard check-in time at Zenith Suites Cameron is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Zenith Suites Cameron provide breakfast?
Yes, Zenith Suites Cameron provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Zenith Suites Cameron have?
Zenith Suites Cameron is a 0.0-star hotel.
How many rooms does Zenith Suites Cameron have?
Zenith Suites Cameron has 312 rooms in total.
See All

More Reviews from Other Guests in Zenith Suites Cameron

8.9
Very Good
From 64 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.3

Service and Facilites

8.8

People often mention about Zenith Suites Cameron
All
Surroundings (4)
Family Friendly (4)
Bathroom (4)
Accessibility (3)
Staff Friendliness (3)
Wifi (3)
Check-in/out Time (3)
Ambiance (3)
Room Space (3)
Activity Option (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Zenith Suites Cameron

Number of reviews per page
20
40
Customer reviews
Niniktjandra
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The front desk staff was very friendly and the check-in process only took a few minutes.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Spacious and comfortable accommodation.. if you come again, you can repeat it.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear, We would like to thank you for choosing to stay with us. It was a pleasure to have you as our guest. We appreciate your valuable comments and we truly look forward to serve you again soon. Best regards, The Management
syah
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
Room is big but the bathroom is small. The hotel asks for a deposit that is too high for 1 night.
1 people find it helpful
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 28 week(s) ago
Stayed for 3 nights at Zenith Suites and unfortunately, the experience was disappointing. The bathroom had a strong unpleasant smell and there was no ventilation, which caused the whole room to smell humid and stuffy. This made the stay uncomfortable, especially after showering and using the toilet. The breakfast was exactly the same every day. By the 3rd day, it was honestly difficult to eat because there was no variety at all. Overall, the room condition and breakfast quality did not match the price. I hope the management will improve the bathroom ventilation, cleanliness, and breakfast variety for future guests. Only the location is good, near to the bus terminal.
Read More
1 people find it helpful
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 31 week(s) ago
Stayed in for 3 days. Reception serviced required to improve such as customer service and room allocation. Inside one bedroom, there is no basic cooking utensils at all with only one cup and plate provided. May I know what for?? No towel changing and house keeping at all for 3 days. Need to improve on hospitality service..
Find this review helpful?
S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 33 week(s) ago
Room are comfortable and spacious
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 34 week(s) ago
The word SUITES should be changed to BUDGET. The cleanliness is very unsatisfactory. The curtains (day curtains) in the living room & bathroom curtains are covered in mold or black spots & may not have been replaced for a while. I commend the attitude of the Reception Staff on duty during the Check in & Check out process.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 39 week(s) ago
Spacious and clean facilities. Peaceful, serene, and quiet location. Walking distance to Tanah Rata town.
Find this review helpful?
D***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The room is beautiful, clean, and fully equipped. The view is amazing and totally worth the price.
Find this review helpful?
Accommodation's Reply
04 Dec 2025
Dear Guest, Greetings from Zenith Cameron! Thank you for staying at Zenith Cameron and taking time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Zenith Cameron! Best regards, The Management
B***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Close to the Tanah Rata bus terminal. The hotel is up a hill, so you need to walk or grab a ride up. Location-wise, quite convenient, in between both other towns.
1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for staying with us and for your great review of our hotel. We are happy to know that you have thoroughly enjoyed your stay with us. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best Regards, The Management
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
Nice place.. The best location for you to enjoy your holiday in Cameron.. Highly recommended
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 47 week(s) ago
overall looking clean, however, the pillow cover comes with bad smell... bad sound insulation, if u are sensitive to sound, it could be annoyed by toilet piping and corridor. slightly cheaper than hotel but if i know the above earlier, i would choose to stay in Hotel. However, the service at counter is fabulous. Only the sound insulation and hygiene does not match with it's price.
Read More
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Rest assured we have addressed this with the team to ensure we improve on this. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 48 week(s) ago
We love the surrounding area, easy to get food and near to shops. Definitely stay here again for the next trip.
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
N***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
Big space, clean & very comfortable
+3
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
A***H
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
thank god..the room is very comfortable..matching the price...hihi...thank you zenith suite...
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Large space and great location. Recommend to those who like a quiet surrounding area.
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
N***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 55 week(s) ago
Very comfortable suitable with price
+3
Find this review helpful?
Accommodation's Reply
07 Aug 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for the flawless review. As we believe that personalized service and attention to the smallest details are important, we are glad to know that our colleagues went above and beyond in ensuring that your stay was a wonderful one. Your kind words are truly appreciated and will be shared with the team, as I am sure it will be a great source of motivation for them to continuously exceed expectations. We are looking forward to welcoming you back to Zenith Suites Cameron! Best regards, The Management
Profile Picture
Khairyl E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 57 week(s) ago
There isn't much on the breakfast menu...but nasi lemak can be used to fill your stomach...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Aug 2025
Dear Khairyl E. Thank you for choosing Zenith Suites Cameron for your recent stay. We recognize your time is valuable and appreciate the feedback you have shared with us. Rest assured, the feedback provided will be shared with the hotel team for improvement. We look forward to welcoming you back in the future! Best regards, The Management
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 57 week(s) ago
I would like to share my personal experience when policy overrides compassion which lead to a disappointing and costly stay at Zenith Suite Cameron Highlands. I originally planned a simple, relaxing family trip with my children to Cameron Highlands. But what was meant to be a peaceful vacation turned into a stressful and deeply frustrating ordeal — all because of an honest date selection error during the booking process. 🛎️ [How It Started] I booked a 3-night stay (with breakfast) at Zenith Suite Cameron Highlands via the Traveloka platform. The booking was fully prepaid and marked as non-refundable and non-changeable. Unfortunately, I mistakenly selected the wrong check-in date, and only realized the error upon our actual arrival on June 23, 2025. The original booking date was June 20. Despite arriving at the hotel in person with my children and luggage, I was told flatly that I could not check in unless I paid again. The hotel had visibly low occupancy (about 80% of rooms appeared vacant), yet there was zero flexibility or understanding shown. In the end, I had no choice but to pay for another two-night stay — without breakfast, without daily housekeeping, and even without basic items like trash bags unless requested. The bed linens were also not properly cleaned. 💸 [The Cost] The original 3-night booking (with breakfast) was already fully paid. But I ended up having to pay again for two additional nights, with no breakfast or room service included. My total out-of-pocket cost exceeded RM3,000, and all I received was two nights of subpar accommodation. For a genuine mistake made in good faith, this outcome felt especially harsh and unreasonable. 🤖 [The Hotel Staff’s Attitude] What added to the frustration was the cold, robotic manner of the front desk and duty managers. From the duty manager to the assistant front office manager, no one showed empathy or offered any real help. I was repeatedly told, “That’s our policy,” and even heard, “The money has already gone into hotel revenue — it cannot be refunded.” Such responses felt dismissive and unprofessional. When I asked for a document to support an insurance claim, the hotel initially gave me an unsigned piece of paper with no letterhead or official stamp. I had to follow up several times during my vacation just to receive a proper document. It was an exhausting and frustrating process. 📞 [Lack of Responsibility from Both Hotel and Platform] Perhaps most concerning is that neither Traveloka nor the hotel ever contacted me before, during, or after the original check-in date. No email, no SMS, no call. For a fully prepaid booking, this lack of follow-up is troubling. If I had been contacted even on the second night, I might have realized the error sooner and taken steps to address it. Instead, my absence was silently marked as a “no-show,” and the full amount was charged without question. Traveloka’s response was merely a polite expression of understanding — but they clearly stated that “since the hotel did not approve any refund, we are unable to proceed.” Meanwhile, the hotel explained that “the one-night charge for no-show only applies to direct bookings on the hotel website; bookings via platforms are fully charged.” However, the hotel’s own website clearly states that a no-show is subject to a one-night charge. Why does this not apply to platform bookings? This inconsistency is hard to justify. Even more importantly, Traveloka’s own Terms & Conditions indicate that the final authority on booking matters lies with the hotel. This means the hotel could have handled the case differently, if they had chosen to do so. Instead, both parties chose to hide behind rigid policy and shift the responsibility back and forth — while the paying guest was left to bear the full burden. 🚫 [I Was Not a No-Show — I Was Physically Present] I was not a no-show in bad faith. I was physically there, explained the error sincerely, and asked for support. Yet I was still refused check-in unless I paid again — and not even breakfast or any small gesture was offered. Is this what hospitality is supposed to look like? ⚠️ [Why I’m Sharing This] I’m sharing this story to alert fellow travelers who may be considering staying at Zenith Suite Cameron Highlands, or booking through third-party platforms. Please be aware: The hotel applies its policies rigidly, with no consideration for honest guest mistakes or good faith. Neither the hotel nor the booking platform reached out to me during the booking period to check on my absence. The hotel, despite being in full control of the situation, refused to show flexibility, and deflected responsibility to the platform. Non-refundable should not mean non-negotiable, especially in situations where the guest shows up in person and seeks a resolution in good faith. Every trip we take is often tied to our family’s hopes, plans, and precious time. And it is disappointing when a hotel chooses to prioritize policy over people, and revenue over empathy. I know I won’t be the last person this happens to. If you've experienced something similar, don’t be afraid to share it too. And may all of us, in future travels, be treated with greater fairness and understanding.
Read More
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Rest assured we have addressed this with the team to ensure we improve on this. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best regards, The Management
Profile Picture
Mohd S. A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Strategic location, beautiful, interesting view, very comfortable and cozy. Recommended for those who want to bring family. Clean and beautiful room. I give it 8/10. Check in deposit RM200 and tax RM3.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mohd S. A., Greetings from Zenith Suites Cameron! We are indeed fortunate to be situated in a prime location, which grants our guests convenient access to nearby attractions and venues. Likewise, we are also thrilled to know that our facilities have greatly impressed you. We are truly grateful for your kind words, which will be conveyed to our colleagues, as it is indeed comments like yours that motivate the team to consistently strive for the best. All of us here hope to welcome you back for another perfect stay. Best regards, The Management
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Zenith Suites Cameron

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
8.9
Very Good
From 64 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.3

Service and Facilites

8.8

People often mention about Zenith Suites Cameron
All
Surroundings (4)
Family Friendly (4)
Bathroom (4)
Accessibility (3)
Staff Friendliness (3)
Wifi (3)
Check-in/out Time (3)
Ambiance (3)
Room Space (3)
Activity Option (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Zenith Suites Cameron

Number of reviews per page
20
40
Customer reviews
Niniktjandra
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The front desk staff was very friendly and the check-in process only took a few minutes.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Spacious and comfortable accommodation.. if you come again, you can repeat it.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear, We would like to thank you for choosing to stay with us. It was a pleasure to have you as our guest. We appreciate your valuable comments and we truly look forward to serve you again soon. Best regards, The Management
syah
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
Room is big but the bathroom is small. The hotel asks for a deposit that is too high for 1 night.
1 people find it helpful
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 28 week(s) ago
Stayed for 3 nights at Zenith Suites and unfortunately, the experience was disappointing. The bathroom had a strong unpleasant smell and there was no ventilation, which caused the whole room to smell humid and stuffy. This made the stay uncomfortable, especially after showering and using the toilet. The breakfast was exactly the same every day. By the 3rd day, it was honestly difficult to eat because there was no variety at all. Overall, the room condition and breakfast quality did not match the price. I hope the management will improve the bathroom ventilation, cleanliness, and breakfast variety for future guests. Only the location is good, near to the bus terminal.
Read More
1 people find it helpful
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 31 week(s) ago
Stayed in for 3 days. Reception serviced required to improve such as customer service and room allocation. Inside one bedroom, there is no basic cooking utensils at all with only one cup and plate provided. May I know what for?? No towel changing and house keeping at all for 3 days. Need to improve on hospitality service..
Find this review helpful?
S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 33 week(s) ago
Room are comfortable and spacious
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 34 week(s) ago
The word SUITES should be changed to BUDGET. The cleanliness is very unsatisfactory. The curtains (day curtains) in the living room & bathroom curtains are covered in mold or black spots & may not have been replaced for a while. I commend the attitude of the Reception Staff on duty during the Check in & Check out process.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 39 week(s) ago
Spacious and clean facilities. Peaceful, serene, and quiet location. Walking distance to Tanah Rata town.
Find this review helpful?
D***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The room is beautiful, clean, and fully equipped. The view is amazing and totally worth the price.
Find this review helpful?
Accommodation's Reply
04 Dec 2025
Dear Guest, Greetings from Zenith Cameron! Thank you for staying at Zenith Cameron and taking time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Zenith Cameron! Best regards, The Management
B***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Close to the Tanah Rata bus terminal. The hotel is up a hill, so you need to walk or grab a ride up. Location-wise, quite convenient, in between both other towns.
1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for staying with us and for your great review of our hotel. We are happy to know that you have thoroughly enjoyed your stay with us. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best Regards, The Management
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
Nice place.. The best location for you to enjoy your holiday in Cameron.. Highly recommended
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 47 week(s) ago
overall looking clean, however, the pillow cover comes with bad smell... bad sound insulation, if u are sensitive to sound, it could be annoyed by toilet piping and corridor. slightly cheaper than hotel but if i know the above earlier, i would choose to stay in Hotel. However, the service at counter is fabulous. Only the sound insulation and hygiene does not match with it's price.
Read More
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Rest assured we have addressed this with the team to ensure we improve on this. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 48 week(s) ago
We love the surrounding area, easy to get food and near to shops. Definitely stay here again for the next trip.
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
N***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
Big space, clean & very comfortable
+3
Find this review helpful?
Accommodation's Reply
10 Oct 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
A***H
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
thank god..the room is very comfortable..matching the price...hihi...thank you zenith suite...
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Large space and great location. Recommend to those who like a quiet surrounding area.
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your positive feedback and heartfelt endorsement. We’re glad you continue to love the unique experience we provide at Zenith Suites Cameron, and we appreciate you helping to spread the word about us here. You will always be a welcome guest. Hope to see you soon! Best regards, The Management
N***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 55 week(s) ago
Very comfortable suitable with price
+3
Find this review helpful?
Accommodation's Reply
07 Aug 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for the flawless review. As we believe that personalized service and attention to the smallest details are important, we are glad to know that our colleagues went above and beyond in ensuring that your stay was a wonderful one. Your kind words are truly appreciated and will be shared with the team, as I am sure it will be a great source of motivation for them to continuously exceed expectations. We are looking forward to welcoming you back to Zenith Suites Cameron! Best regards, The Management
Profile Picture
Khairyl E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 57 week(s) ago
There isn't much on the breakfast menu...but nasi lemak can be used to fill your stomach...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Aug 2025
Dear Khairyl E. Thank you for choosing Zenith Suites Cameron for your recent stay. We recognize your time is valuable and appreciate the feedback you have shared with us. Rest assured, the feedback provided will be shared with the hotel team for improvement. We look forward to welcoming you back in the future! Best regards, The Management
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 57 week(s) ago
I would like to share my personal experience when policy overrides compassion which lead to a disappointing and costly stay at Zenith Suite Cameron Highlands. I originally planned a simple, relaxing family trip with my children to Cameron Highlands. But what was meant to be a peaceful vacation turned into a stressful and deeply frustrating ordeal — all because of an honest date selection error during the booking process. 🛎️ [How It Started] I booked a 3-night stay (with breakfast) at Zenith Suite Cameron Highlands via the Traveloka platform. The booking was fully prepaid and marked as non-refundable and non-changeable. Unfortunately, I mistakenly selected the wrong check-in date, and only realized the error upon our actual arrival on June 23, 2025. The original booking date was June 20. Despite arriving at the hotel in person with my children and luggage, I was told flatly that I could not check in unless I paid again. The hotel had visibly low occupancy (about 80% of rooms appeared vacant), yet there was zero flexibility or understanding shown. In the end, I had no choice but to pay for another two-night stay — without breakfast, without daily housekeeping, and even without basic items like trash bags unless requested. The bed linens were also not properly cleaned. 💸 [The Cost] The original 3-night booking (with breakfast) was already fully paid. But I ended up having to pay again for two additional nights, with no breakfast or room service included. My total out-of-pocket cost exceeded RM3,000, and all I received was two nights of subpar accommodation. For a genuine mistake made in good faith, this outcome felt especially harsh and unreasonable. 🤖 [The Hotel Staff’s Attitude] What added to the frustration was the cold, robotic manner of the front desk and duty managers. From the duty manager to the assistant front office manager, no one showed empathy or offered any real help. I was repeatedly told, “That’s our policy,” and even heard, “The money has already gone into hotel revenue — it cannot be refunded.” Such responses felt dismissive and unprofessional. When I asked for a document to support an insurance claim, the hotel initially gave me an unsigned piece of paper with no letterhead or official stamp. I had to follow up several times during my vacation just to receive a proper document. It was an exhausting and frustrating process. 📞 [Lack of Responsibility from Both Hotel and Platform] Perhaps most concerning is that neither Traveloka nor the hotel ever contacted me before, during, or after the original check-in date. No email, no SMS, no call. For a fully prepaid booking, this lack of follow-up is troubling. If I had been contacted even on the second night, I might have realized the error sooner and taken steps to address it. Instead, my absence was silently marked as a “no-show,” and the full amount was charged without question. Traveloka’s response was merely a polite expression of understanding — but they clearly stated that “since the hotel did not approve any refund, we are unable to proceed.” Meanwhile, the hotel explained that “the one-night charge for no-show only applies to direct bookings on the hotel website; bookings via platforms are fully charged.” However, the hotel’s own website clearly states that a no-show is subject to a one-night charge. Why does this not apply to platform bookings? This inconsistency is hard to justify. Even more importantly, Traveloka’s own Terms & Conditions indicate that the final authority on booking matters lies with the hotel. This means the hotel could have handled the case differently, if they had chosen to do so. Instead, both parties chose to hide behind rigid policy and shift the responsibility back and forth — while the paying guest was left to bear the full burden. 🚫 [I Was Not a No-Show — I Was Physically Present] I was not a no-show in bad faith. I was physically there, explained the error sincerely, and asked for support. Yet I was still refused check-in unless I paid again — and not even breakfast or any small gesture was offered. Is this what hospitality is supposed to look like? ⚠️ [Why I’m Sharing This] I’m sharing this story to alert fellow travelers who may be considering staying at Zenith Suite Cameron Highlands, or booking through third-party platforms. Please be aware: The hotel applies its policies rigidly, with no consideration for honest guest mistakes or good faith. Neither the hotel nor the booking platform reached out to me during the booking period to check on my absence. The hotel, despite being in full control of the situation, refused to show flexibility, and deflected responsibility to the platform. Non-refundable should not mean non-negotiable, especially in situations where the guest shows up in person and seeks a resolution in good faith. Every trip we take is often tied to our family’s hopes, plans, and precious time. And it is disappointing when a hotel chooses to prioritize policy over people, and revenue over empathy. I know I won’t be the last person this happens to. If you've experienced something similar, don’t be afraid to share it too. And may all of us, in future travels, be treated with greater fairness and understanding.
Read More
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest, Greetings from Zenith Suites Cameron! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Rest assured we have addressed this with the team to ensure we improve on this. We truly appreciate your support and can’t wait to welcome you back for another wonderful stay! Best regards, The Management
Profile Picture
Mohd S. A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Strategic location, beautiful, interesting view, very comfortable and cozy. Recommended for those who want to bring family. Clean and beautiful room. I give it 8/10. Check in deposit RM200 and tax RM3.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mohd S. A., Greetings from Zenith Suites Cameron! We are indeed fortunate to be situated in a prime location, which grants our guests convenient access to nearby attractions and venues. Likewise, we are also thrilled to know that our facilities have greatly impressed you. We are truly grateful for your kind words, which will be conveyed to our colleagues, as it is indeed comments like yours that motivate the team to consistently strive for the best. All of us here hope to welcome you back for another perfect stay. Best regards, The Management
Number of reviews per page
20
40