Conrad Manila

Great hotel with excellent service and clean rooms. The location was perfect and close to everything we needed. Breakfast was superb, food were exceptional. Staff made us feel very welcome! Would definitely stay here again!

The service and the place are very good

Immaculate, really loved the breakfast buffet

Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines.

Great customer service. The room is clean and comfortable bed. So close to MOA.

Thank you staff, everyone is helpful.

Excellent

The hotel is connected to SM Mall of Asia. It is very accessible. The food and staff were great. They surprised us with a birthday cake during our stay. Concierge staff went above and beyond in helping us get to the airport.

I arrived early and I was told I can check in early as a courtesy I was glad. But then when I went to the room first thing I do is open the blinds because I need natural light as always when I checked in a hotel when I travel. I don’t want to feel boxed in without natural light. The blinds don’t work. I called for assistance and they told me they will send a technician. Technician came blinds don’t work. I got a text message saying that let the hotel know when I leave so technician can fix the blinds. Knowing me and this never happened to me. I never let anyone come to my room when I’m not there to do maintainance. So I went to the front desk. I told the front desk to transfer to another room because in my mind I Can’t be in a room and feel anxiety of being boxed in without natural light. I don’t care about the view because I’m only there for a day. The front desk let me feel that since I checked in early so I can just say in that room. Hell no! She said there’s no room available so I said I can stay in that room but come 3:00 they can transfer me. Then she said she will talk to the supervisor. After a minute what a miracle there’s a room available. With a view that I don’t care about. That lady made me feel like I just need an upgrade when I just need a functional room to me to be comfortable. I came back to condrad because I had a great experience the first time. This time it was okay.

This is a lovely, high end hotel. Top dollar, but fabulous in all respects. Staff at every door and elevator to help was unnecessary but shows the mindset of management. Convenient if interested in the Mall of Asia, Great food. Measures up to any standard.

too good

Too much walking from the elevator to the room.. some of the frontlines were not so accommodating…

Housekeeping service is very responsive and clean room

Everything was excellent. They ran out of mango during breakfast buffet and within minutes I got fresh mangoes. Not sure where they got it but the manager and staff were awesome!!!

Parking: There is no clear sign in the parking garage where the entrance is. It took us a minute to find the entrance. So if you are down at the garage ask around so that you won't spend time looking for the entrance to the hotel. During our stay, we had some issues. I booked a city view but the let us in to a garden view. They couldn't explain to me why we were given that room and most views are not city view but building views. They offered to transfer us but since there was an event that my wife needed to attend it was kinda too late for us to transfer our things. There was a construction going on and they left a note on the desk about it. But I think whoever is about to check in should've been email oeiort to check in so that they can anticipate or change their plans. The letter says the construction is going to be from 10am-5 pm. However, they stated at 9 am. I am not trying to nitpick on the small things but since they are one of the expensive hotels in the area I think these small things shouldn't happen. Overall the staff was great the the hotel was beautiful. Overall the hotel is beautiful and the staff was great.

Always a exceptional stay when in Pasay

Very convenient place to stay,

An absolutely beautiful hotel, in a great location. Fantastic staff always wanting to help you out. The lounge service is on the slower side, mainly if you order food, but that's a minor complaint, as you will enjoy the ambiance and the view (even if some of the view is seeing construction of the new (is)land being created). A gorgeous pool, and conveniently connected to the huge Mall of Asia.

Outstanding!!!

Great long weekend getaway!