Conrad Manila

Breakfast buffet and dinner menu were the best!

Breakfast menu delicious and plenty of variety.

Great location...plenty of places to walk to and close by to everything in metro manila. Nice room with a great view. Housekeeping people and everyone else treat guests special. One thing they need to do is make sure they're NOT understaffed in the pool area. They only 1 guy working the bar, waitering, running the food. It took 30minutes just to get fries and 10 minutes to get a drink. Even when the pool area is not that busy, for 1 person is too much. I've mentioned this before in several reviews and apparently their management is not listening. The only only minor issues i had was 1) couldn't get money exchange from the front desk until noon and 2) the indoor entrance to the Mason Mall from the hotel didn't open till 11:00am when businesses in the mall were open for bfast already.

Great location, friendly staff, and solid amenities. We had a great experience as everyone was very helpful if we needed anything.

Personalized service

Was good

Amazing customer service and care - the property is beautiful!

Problem wenn du das Frühstück aufs Zimmer. bestellst bezahls du es noch einmal war bei Sofitel besser !!

Hospitality was amazing. Room was spacious and modern, very comfortable stay and the staff made it more pleasant. Was a wonderful experience and highly recommended!

The staff in the Exec Lounge, the chefs, Richard, Mikhella, Jeanne and Marco were all outstanding - we travel the whole time and, honestly, this was the best experience ever.

Our stay here was truly amazing. The staff members were exceptionally accommodating, they went above & beyond for every help we need and have a humble welcoming attitude. The rooms was clean, spacious and comfortable. Everything in the room was organized well. Thank you, Conrad Hotel, for making our stay a wonderful experience. Looking forward for our next stay.

Subject: Formal Complaint Regarding Unprofessional Service During Arrival and Check-In Dear Conrad Manila Management, I am writing to formally raise my concerns regarding the highly disappointing and unprofessional experience I encountered upon my arrival at your hotel on my recent visit. From the moment I entered the property, the level of service I received fell far below what I have always associated with the Conrad brand. When I arrived at the parking area and proceeded to the lower-level lobby, I was approached by a lady who began asking several personal questions—full name, date of birth, and other details—in what felt like an unnecessarily intrusive, interrogation-like manner. Although I complied, the process did not feel welcoming or professionally conducted. After completing that, I proceeded to the elevator. Upon stepping out on the lobby level, I was immediately confronted by another lady dressed similarly, carrying the same type of paperwork, and asking me the exact same set of questions all over again. Once she finished, she abruptly instructed me to “go fall in line,” despite multiple receptionists being available and only a few guests being attended to. When I questioned the need to line up again, she dismissively responded, “Okay, you can go now.” The tone and attitude were far from the hospitality expected in a five-star hotel. At approximately 1:49 p.m., I reached the front desk and handed over my passport. I explained clearly that I would only be sta

Great hotel

Terrific location!

Hotel room looks dated and bathroom is a bit dark.

チェックイン時に対応してくれたレセプションスタッフが感じ悪かったが、それ以外のスタッフは皆さん親切で素晴らしい対応でした。 部屋も綺麗でベッドも寝心地が良かったです。

Fantastic hotel near the massive Malm of Asia. Great service and friendly staff.

Did not take breakfast

Clean and spacious room, close to MoA

Lean room, Shops nearby, Excellent customer service, Good Breakfast