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Hotel Universel
Hotels
7.2
/10
Pleasant
2,006 reviews
What Guests Say About Their Stay
Fahad
10.0
/ 10
It’s really nice place and recommended to others especially the pool and hot tub area!!
Jacqueline
10.0
/ 10
Room was amazing and relaxing . Love the pool and spa area . Plus has Boston pizza right in hotel . Highly recommended .
Amanda
10.0
/ 10
When we first arrived we checked into a room that I had not booked. I went to front desk and told them about the issue and they were so amazing! They helped me get sorted into a different room. 10/10 experience, I would definitely stay here again!
In the Area
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2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Hotel Universel
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What's around Hotel Universel
2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5
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Discover More About Hotel Universel
General
Near Laval University
Location
With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.5 km) from Laurier Quebec.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Laval University - 0.1 km / 0.1 mi
Cegep de Sainte-Foy - 0.5 km / 0.3 mi
Salle Albert-Rousseau - 0.7 km / 0.5 mi
PEPS - 0.9 km / 0.5 mi
Cegep Garneau - 1.2 km / 0.8 mi
Place Sainte-Foy - 1.7 km / 1.1 mi
Jardin Botanique Roger-Van den Hende - 1.8 km / 1.1 mi
Place de la Cite - 2.1 km / 1.3 mi
Laurier Quebec - 2.3 km / 1.4 mi
Jeffrey Hale - St Brigid's Hospital - 2.6 km / 1.6 mi
Grande Allée - 3 km / 1.9 mi
Laval University Hospital - 3.4 km / 2.1 mi
Saint-Sacrement Hospital - 3.6 km / 2.2 mi
Saint Lawrence River - 3.8 km / 2.4 mi
College Merici - 4.2 km / 2.6 mi
The preferred airport for Hotel Universel is Quebec City Jean Lesage Intl. Airport (YQB) - 10.9 km / 6.8 mi
Renovations
The following facilities or services will be unavailable from March 9 2026 to May 9 2026 (dates subject to change):
- Sauna
Facilities
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Business Facilities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Dining
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
All facilities in Hotel Universel
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Exterior
Public Facilities
- Parking
- Smoke-free area
- Safety deposit box
- Coffee/tea in lobby
- Elevator
Things to Do
- TV lounge
- Health club
- Garden
- Fitness center
General
- Banquet
- Fireplace in lobby
- Parking
- Terrace
Hotel Services
- Laundry service
- Newspaper in lobby
- Multilingual staff
- 24-hour Receptionist
Accessibilty
- Wheelchair accessible
- Accessible parking
- Accessible path of travel
Transportation
- Bus/truck parking
- Storage
Food and Drinks
- Nightclub
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Nearby Facilities
- Grocery
- ATM/Banking
Business Facilities
- Business facilities
Accommodation Policy & General Information in Hotel Universel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Contactless check-out is available.
Check-in/Check-out Time
Check-in:
16:00 - 00:00
Check-out:
Before 11:00
- Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Allowed
Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Essential workers only - NO
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - 00:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Universel | 182 |
Number of floors in Hotel Universel | 4 |
Another facilities in Hotel Universel | Smoke-free area, Safety deposit box, Coffee/tea in lobby, TV lounge, Health club |
Frequently asked question in Hotel Universel
What are available facilities at Hotel Universel?
There are top facilites at Hotel Universel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Universel?
The standard check-in time at Hotel Universel is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Universel provide breakfast?
Yes, Hotel Universel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Universel?
Hotel Universel is a 3.0-star hotel.
How many floors does Hotel Universel have?
Hotel Universel has 4 floors.
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More Reviews from Other Guests in Hotel Universel
Overall Ratings & Reviews Hotel Universel
Other sources (2,006)
7.2
Pleasant
From 2,006 reviews
Cleanliness
7.4
Room Comfort
7.0
Service and Facilites
7.8
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Traveler Reviews Hotel Universel
Number of reviews per page
20
40
Top reviews
Carolyne
Friends and Family
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Salle, bruyant et des fausses alarmes de feu à 2 reprises pendant la nuit.
Mathieu
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
La chambre était grande
Élaura
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
C'était un brau moment de familiale. Le service était super. La seul lacune était la "propreté" des lieux qui laissait a désiré
Alicia
Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The hallway smelt like vomit. The room was gross. There was makeup smudged on the wall. The renovations done were very poor quality. The room was very large and the staff were friendly. The only positive. The pool area looked cool but we did not get to use it. The website said breakfast included and it was not.
Marie-France
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Très belle chambre et propre! Bon service
Mikele
Leisure
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I like this location for its location near the university but it’s very average and there was a major police operation while I was there that resulted in several arrests.
Brian
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Was the best
Genevieve
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Love the pool/spa area of this hotel
Mona
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Room temperature was either very hot or very cold . They did not change the room and they said it is the same in all rooms .
The water of the pool was not clear and the second day of our stay , they closed it for few hours.
But the staff were nice and understanding.
The question is for the hotel owner to make a better situation for the people who pay for their rooms and they expect good facilities.
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Brent
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Denis
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
fellow with the brown beard very effective, top notch service
Sabrina
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Tout est très bien excepté les matelas qui sont inconfortable
Elizabeth
Leisure Family
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient!
Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
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Leah M
Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
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Myriam
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Room was neglected, not nice at all. It smelled like smoke, the beds were not comfortable and old and the sheets were dirty. I really do not recommend this hotel.
livdeep
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
there was no breakfast. no room service. no housekeeping.
ja
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
vanessa
Friends and Family
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
the pool and spa was a big hit for us, the room needed some updates
Olivier
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Room was not like the photo
Andrew
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Comfortable
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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