The Chester Grosvenor

Hotels
9.2
/10
Exceptional
1,001 reviews

What Guests Say About Their Stay

Matthew

10.0
/ 10
It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.

Mike

10.0
/ 10
Once again the staff and the hotel itself would exceeded anyones expectations From the reception staff to the kind porter who insisted on carrying our bags to our room to the room itself were fantastic. I wouldn't stay anywhere else in Chester

Sandra

10.0
/ 10
Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you.
In the Area
See Map
Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT
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Discover More About The Chester Grosvenor

General


Near Chester City Walls

Location


A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 0.1 mi (0.1 km) from Eastgate Clock.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

The Rows of Chester - 0.1 km / 0.1 mi
Eastgate Clock - 0.1 km / 0.1 mi
Chester Cathedral - 0.2 km / 0.1 mi
Chester Town Hall Square - 0.3 km / 0.2 mi
Newgate - 0.3 km / 0.2 mi
Chester Town Hall - 0.3 km / 0.2 mi
Chester Roman Gardens - 0.4 km / 0.2 mi
Grosvenor Park - 0.4 km / 0.3 mi
Dewa Roman Experience - 0.4 km / 0.3 mi
Storyhouse - 0.4 km / 0.3 mi
Roman Amphitheatre - 0.4 km / 0.3 mi
Grosvenor Museum - 0.5 km / 0.3 mi
Chester City Walls - 0.5 km / 0.3 mi
Old Dee Bridge - 0.7 km / 0.4 mi
Chester Racecourse - 0.8 km / 0.5 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.3 km / 5.2 mi
John Lennon Airport (LPL) - 39.6 km / 24.6 mi
Manchester Airport (MAN) - 54.7 km / 34 mi

The preferred airport for The Chester Grosvenor is Manchester Airport (MAN).

Renovations


The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Dining


Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.

Rooms


Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Chester Grosvenor

Bar, Cafe and Lounge The Chester Grosvenor
Bar, Cafe and Lounge
Entertainment Facility The Chester Grosvenor
Entertainment Facility
Fitness Center The Chester Grosvenor
Fitness Center
Functional Hall The Chester Grosvenor
Functional Hall
Common Space The Chester Grosvenor
Common Space

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Library
  • Sauna
  • Steam room

Transportation

  • Secure parking
  • Limo or town car service
  • Valet parking

Food and Drinks

  • Continental breakfast
  • Breakfast

General

  • Banquet
  • Parking

Accessibilty

  • Braille or raised signage
  • Accessibility equipment

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Chester Grosvenor

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, Green Tourism Program, Parking height restrictions apply, Contactless check-in is available, Essential workers only - NO
  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor
80
Number of floors in The Chester Grosvenor
4
Another facilities in The Chester Grosvenor
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Chester Grosvenor

What are available facilities at The Chester Grosvenor?
There are top facilites at The Chester Grosvenor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Chester Grosvenor?
The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Chester Grosvenor provide breakfast?
Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Chester Grosvenor?
The Chester Grosvenor is a 5.0-star hotel.
How many floors does The Chester Grosvenor have?
The Chester Grosvenor has 4 floors.
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More Reviews from Other Guests in The Chester Grosvenor

9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Gwendolyn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great on all accounts appart from you were only served once at breakfast or at the bar. If you needed to sign for drinks or get more toast you had to go up to a member or staff otherwise you were ignored
Matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.
Mike
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Once again the staff and the hotel itself would exceeded anyones expectations From the reception staff to the kind porter who insisted on carrying our bags to our room to the room itself were fantastic. I wouldn't stay anywhere else in Chester
Simone
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We didn’t appreciate having to pay £100 upfront on arrival (that we weren’t told about) as a deposit which we would get back. I had already booked and paid for the room. There were small refreshments in the room - crisps, biscuits, chocolate etc but I didn’t realise at first that there was an expensive charge if you ate them. I would have thought they were complimentary and it didn’t seem welcoming. The room was below average. The bedside plugs didn’t work, there was a crack in sink, handles were falling off, windows did not open and were very dirty, the decor was tired. The bed was big, clean and comfortable. The room was quiet and warm. There was air conditioning. The staff were very good and professional. In particular, the man on the door was very friendly and helpful. The entrance and dining area was impressive. The location is excellent.
Read More
Sandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you.
Mike
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Service was impeccable from the minute we arrived.
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was lovely
Simon
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good sized room and location
Iola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean and comfortable room equipped with everything. Staff were very helpful which was especially appreciated by me as I was alone for my stay. The food was delicious and served well.
gail
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay.
Read More
Liam
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great room good food &friendly staff
James
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Warm welcome from all the staff we encountered. Comfortable bed. Excellent continental breakfast (included)
Russell
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Easy access to the hotel from the Eastgate shopping centre car park. Helpful reception. Booked a Junior suite which was very comfortable and spacious. At the price of the room, though I think the breakfast should be fully inclusive . As it was, we had the included continental breakfast which was very good. The location in the centre of Chester is most convenient. There was a bit of late night noise from drunken revellers in the street but that is not the fault of the hotel. Overall we had a very enjoyable stay. Thank you.
Read More
Deborah
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hot water broken/turned off in bathroom sink, breakfast supplement for full English breakfast is obscene... when hotel states breakfast included that should mean full breakast at booking...dated Hotel, shower rings discombobulated, winged chair in room needed cleaning, 8noperarive curtsin controls
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Stayed several times , never disappoints, only downside is not being able to see the continental options , totally agree with table service for hot, but I like to see continental options before choosing
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel has a brilliant, central location and is only a short walk from the station. The hotel's service was excellent and all staff were lovely. Greeted at the door, taken to our room and shown the amenities and offered bookings both internally and externally. Room had a good range of premium tea and coffee, fresh milk and toiletries, too. Bed was big and comfy. Robes were provided too. Breakfast was delicious. We upgraded to a traditional full breakfast and the ingredients were great quality and tasted good. Check out was a personal process, not just dumping keys in a box. We really enjoyed it.
Read More
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Just a great hotel great place to stop when visiting Chester staff are amazing
Dennis
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff attitudes, always smiling & helpful
David
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Attentive, friendly staff.
Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room very dated, definitely not 5*. Very poor shower
Number of reviews per page
20
40

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Exterior 4 The Chester Grosvenor

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Gwendolyn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great on all accounts appart from you were only served once at breakfast or at the bar. If you needed to sign for drinks or get more toast you had to go up to a member or staff otherwise you were ignored
Matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.
Mike
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Once again the staff and the hotel itself would exceeded anyones expectations From the reception staff to the kind porter who insisted on carrying our bags to our room to the room itself were fantastic. I wouldn't stay anywhere else in Chester
Simone
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We didn’t appreciate having to pay £100 upfront on arrival (that we weren’t told about) as a deposit which we would get back. I had already booked and paid for the room. There were small refreshments in the room - crisps, biscuits, chocolate etc but I didn’t realise at first that there was an expensive charge if you ate them. I would have thought they were complimentary and it didn’t seem welcoming. The room was below average. The bedside plugs didn’t work, there was a crack in sink, handles were falling off, windows did not open and were very dirty, the decor was tired. The bed was big, clean and comfortable. The room was quiet and warm. There was air conditioning. The staff were very good and professional. In particular, the man on the door was very friendly and helpful. The entrance and dining area was impressive. The location is excellent.
Read More
Sandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you.
Mike
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Service was impeccable from the minute we arrived.
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was lovely
Simon
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good sized room and location
Iola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean and comfortable room equipped with everything. Staff were very helpful which was especially appreciated by me as I was alone for my stay. The food was delicious and served well.
gail
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay.
Read More
Liam
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great room good food &friendly staff
James
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Warm welcome from all the staff we encountered. Comfortable bed. Excellent continental breakfast (included)
Russell
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Easy access to the hotel from the Eastgate shopping centre car park. Helpful reception. Booked a Junior suite which was very comfortable and spacious. At the price of the room, though I think the breakfast should be fully inclusive . As it was, we had the included continental breakfast which was very good. The location in the centre of Chester is most convenient. There was a bit of late night noise from drunken revellers in the street but that is not the fault of the hotel. Overall we had a very enjoyable stay. Thank you.
Read More
Deborah
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hot water broken/turned off in bathroom sink, breakfast supplement for full English breakfast is obscene... when hotel states breakfast included that should mean full breakast at booking...dated Hotel, shower rings discombobulated, winged chair in room needed cleaning, 8noperarive curtsin controls
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Stayed several times , never disappoints, only downside is not being able to see the continental options , totally agree with table service for hot, but I like to see continental options before choosing
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel has a brilliant, central location and is only a short walk from the station. The hotel's service was excellent and all staff were lovely. Greeted at the door, taken to our room and shown the amenities and offered bookings both internally and externally. Room had a good range of premium tea and coffee, fresh milk and toiletries, too. Bed was big and comfy. Robes were provided too. Breakfast was delicious. We upgraded to a traditional full breakfast and the ingredients were great quality and tasted good. Check out was a personal process, not just dumping keys in a box. We really enjoyed it.
Read More
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Just a great hotel great place to stop when visiting Chester staff are amazing
Dennis
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff attitudes, always smiling & helpful
David
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Attentive, friendly staff.
Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room very dated, definitely not 5*. Very poor shower
Number of reviews per page
20
40