The Moat House

Clean and comfy room, staff are always very friendly and helpful

Nice, clean and a great location with stunning views. Dinner was delicious and breakfast is standard.

Long black hairs on bathroom floor , staff where brilliant , let down by breakfast when no came ti take our order , so left after having a pot of tea

Room was comfortable, had exactly what I needed for my stay.

Room 102. Conveniently located but far too noisy. Woken up at 4am by neighbours using the loo. Not acceptable. Nice bar area and good restaurant. If you have a choice, stay in the older part of the building.

Great room lovely hotel

Such a brilliant dog friendly hotel. The staff were very friendly and welcoming. The food was also fantastic and dogs were allowed in the bar area.

Lovely staff, very clean hotel.

Located in easy reach of the M6 The Moat House should be good for an overnight stay. Our first impression was let down in that the room allocated to us was unheated with no way of turning the radiator on. It was very cold. It seems that the heating is timed to come on periodically during the day and that the manager is the only person who can set this and the only person who knows what time it does come on. The receptionist did provide us with a free standing electric heater - which leads you to think this isn't an unusual occurrence. The restaurant has aspirations with a fancy but not very affordable menu. Not fast food but sadly not even quick enough food, a single course took an hour to be served. The breakfast, included in our room rate, was very good. There are lots of steps the hotel is probably not well suited to anyone with mobility problems. There was a large wedding party the night of our stay, which was largely kept to its own areas, but does put stress on the staff we felt.

Easy check in, receptionist helpful, polite, room spacious & clean. Meals evening & breakfast were of good quality & staff helpful & polite. Would stay again

Lovely hotel and a beautiful room, very characterful. Staff cheerful and helpful

Stayed one night for a wedding. The room was ready earlier than suggested which is always a bonus. Room comfortable with apace

As always very clean, comfortable, and the staff very helpful and polite.

Everything was fantastic but a special mention to all the staff who were so friendly

Nothing was too much trouble.

Wonderful stay at Moat House. Everything was

An attractive large country hotel very close to the M6. Our room was hot and quite noisy from the constant traffic on the motorway so we couldn’t open the windows to cool down. We had a couple of fans which helped but they also made some noise. There seemed to be a shortage of staff : on arrival I had to go quite a way in search of someone to check us in as the reception desk was deserted. Apparently the receptionist had been upstairs preparing a room, although it was 6pm. Our dinner in the restaurant which was very good.

Great bar area and we ate from that menu rather than the main restaurant. Good quality staff throughout aside from the breakfast team who , unfortunately , were somewhat off the pace during all 3 days of our stay .

Easy check in (special mention to Stacey on reception) who sorted our room issue with no problem whatsoever she was a star, stayed in superior room looking out to the canal very spacious & airy couldn’t fault it, food was delicious & plentiful & drinks reasonably priced for a hotel, surroundings were lovely outside sat by the lake with drinks was very chilled & having the ducks as company was a bonus we will definitely return Alan & Pam Runcorn.

Very good hotel pity about the M6