Grand Darmo Suite by AMITHYA

Hotels
Preferred Partner Plus
All-star Accommodation
8.3
/10
Very Good
11,576 reviews

What Guests Say About Their Stay

Staff Friendliness (481)
Room Space (474)
Distance To City Center (470)
Surroundings (441)

p***i

8.8
/ 10
This was my second stay due to its proximity to the city center. The hotel is cool, allowing for morning walks in the nearby park. The rooms are spacious, clean, and smoke-free. The food is comprehensive and quite tasty. There's also a swimming pool, perfect for bringing the family. The lobby is spacious, so it doesn't feel cramped, which is a plus.
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a***s

8.0
/ 10
I had a very satisfying stay at the Grand Darmo Suite. The rooms are spacious, clean, and fully equipped. The location is strategic, making it easy to reach downtown Surabaya. The hotel staff is also very friendly and helpful. Highly recommended for both family and solo vacations.
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Retno U. S.

10.0
/ 10
Very satisfied, close to the culinary center of the city, close to everywhere, maintain the service.
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A***i

10.0
/ 10
It was incredibly cool, especially since we stayed there on a weekend. The hotel room was very comfortable, very clean, and kid-friendly. There's a street food stall with live music in the courtyard, so you can hang out without having to travel far. Overall, it was a great experience. It will definitely be our first choice for your next stay in Surabaya. Thank you.
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a***s

10.0
/ 10
Our stay here was a truly enjoyable experience. Check-in was quick, the room was clean, and the lighting in the work area was perfect for working on a laptop all day. The strategic location makes it easy to reach meeting or office locations. After work is done, there are plenty of culinary options nearby that you can try without having to travel far.
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In the Area
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Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located next to Park
Direct City View
+2 more
note: hotel was previously named Grand Darmo Suite Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Darmo Suite by AMITHYA

Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Grand Darmo Suite by AMITHYA
Exterior 2 Grand Darmo Suite by AMITHYA

Discover More About Grand Darmo Suite by AMITHYA

note: hotel was previously named Grand Darmo Suite

Location


Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo.

About Grand Darmo Suite by AMITHYA

Grand Darmo Suite by AMITHYA is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Grand Darmo Suite by AMITHYA provides a pleasant accommodation for your stay.

For you, travelers who wish to travel comfortably on a budget, Grand Darmo Suite by AMITHYA is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Darmo Suite by AMITHYA provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Darmo Suite by AMITHYA, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Darmo Suite by AMITHYA.

If you plan to have a long-term stay, staying at Grand Darmo Suite by AMITHYA is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Darmo Suite by AMITHYA is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Darmo Suite by AMITHYA exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Darmo Suite by AMITHYA is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Darmo Suite by AMITHYA.

All facilities in Grand Darmo Suite by AMITHYA

Bar, Cafe and Lounge Grand Darmo Suite by AMITHYA
Bar, Cafe and Lounge
Swimming Pool Grand Darmo Suite by AMITHYA
Swimming Pool
Fitness Center Grand Darmo Suite by AMITHYA
Fitness Center
Functional Hall Grand Darmo Suite by AMITHYA
Functional Hall
Common Space Grand Darmo Suite by AMITHYA
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Cafe
  • Poolside bar
  • Pub
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Things to Do

  • Fitness center
  • Indoor pool
  • Massage
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Accessible parking
  • Accessible path of travel

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Grand Darmo Suite by AMITHYA

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Lounge, Spa, Restaurant / Bar, Swimming Pool, Kids Playground open for limited number of guests per day from 1-1-2025 to 31-12-2030.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Darmo Suite by AMITHYA
168
Number of floors in Grand Darmo Suite by AMITHYA
15
Another facilities in Grand Darmo Suite by AMITHYA
Bellhop, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in Grand Darmo Suite by AMITHYA

What are available facilities at Grand Darmo Suite by AMITHYA?
There are top facilites at Grand Darmo Suite by AMITHYA such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Darmo Suite by AMITHYA?
The standard check-in time at Grand Darmo Suite by AMITHYA is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Darmo Suite by AMITHYA provide breakfast?
Yes, Grand Darmo Suite by AMITHYA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Darmo Suite by AMITHYA?
Grand Darmo Suite by AMITHYA is a 4.0-star hotel.
How many floors does Grand Darmo Suite by AMITHYA have?
Grand Darmo Suite by AMITHYA has 15 floors.
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More Reviews from Other Guests in Grand Darmo Suite by AMITHYA

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,521)
Other sources (55)
8.4
Very Good
From 11,521 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (286)
Staff Friendliness (278)
Bedroom (271)
Distance to City Center (259)
Surroundings (258)
Ambiance (244)
Bathroom (221)
Hotel Area (218)
Accessibility (215)
Family Friendly (191)
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Most Recent
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Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
Nova E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
staff iys humble and good service, room its big, clean its ok, overall nice
1 people find it helpful
Accommodation's Reply
25 Jul 2026
Amazing day Mrs. Nova, thank you for your kind review. We’re delighted to hear that you enjoyed our friendly and helpful staff, spacious room, and overall stay with us. Your feedback means a lot to our team. We look forward to welcoming you back to Grand Darmo Suite. Best Regards, Agus Suhendro Front Office Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
It's the best, especially on Sunday night or Sunday. It's very crowded in front of the hotel, rather than quiet 😆
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Accommodation's Reply
25 Jul 2026
Have a wonderful day! Thank you for your review and encouragement! We are delighted to hear that you enjoyed the atmosphere of the Grand Darmo Suite, especially during the weekend with so many activities around the hotel. We hope you had a memorable stay and we look forward to welcoming you back again. Sincerely, Agus Suhendro, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are spacious, and each one even has a microwave. The food is delicious and solid.
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Accommodation's Reply
21 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the room, and the amenities we provided. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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p***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
This was my second stay due to its proximity to the city center. The hotel is cool, allowing for morning walks in the nearby park. The rooms are spacious, clean, and smoke-free. The food is comprehensive and quite tasty. There's also a swimming pool, perfect for bringing the family. The lobby is spacious, so it doesn't feel cramped, which is a plus.
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Accommodation's Reply
20 Jul 2026
Have a wonderful day! Thank you for choosing our hotel again. We are delighted to hear that you enjoyed our excellent location, comfortable rooms, cleanliness, family-friendly amenities, and diverse menu. We hope to welcome you and your family back again in the future. Sincerely, Agus Suhendro, Front Office Manager
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very good and effective, especially for family stays because of the strategic location and lots of food around the hotel
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Accommodation's Reply
17 Jul 2026
It was a wonderful day! Thank you so much for your kind and memorable review. We are delighted to hear that you and your family enjoyed your stay with us. We are pleased that the hotel's excellent location and the wide variety of dining options around the hotel contributed to your convenience and made your stay a memorable experience. We greatly appreciate your trust in us and hope to welcome you and your family back again on your next stay to provide you with an equally memorable, or perhaps even better, experience. Sincerely, Agus Suhendro, Front Office Manager
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Y***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff is quite friendly, the rooms are clean, the facilities are quite complete.
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Accommodation's Reply
21 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the room, and the amenities we provided. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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Ferry I.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean and quiet. Public amenities include an ATM, a nearby Indomaret, and numerous culinary options.
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Accommodation's Reply
21 Jul 2026
We hope you have a great day, Ferry. Thank you for your review. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of the rooms, and the excellent location of the Grand Darmo Suite, which offers many amenities and restaurants nearby. We hope to welcome you back again. Sincerely, Agus Suhendro, Front Office Manager.
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Jo Yohanes W.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The parking area is inadequate, requiring cars to stack during peak periods with guests. While valet parking is available, a larger parking area would be preferable.
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Accommodation's Reply
17 Jul 2026
Have a great day! Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience you may have experienced regarding parking, especially during peak hours. We understand that convenient parking is a vital part of the hotel experience, and therefore we offer valet parking to help increase parking space and provide convenience for our guests. Your feedback regarding the need for larger parking space will be used in our evaluation for future improvements to our facilities. We greatly appreciate your understanding and suggestions. We look forward to welcoming you back again and providing you with an even more comfortable stay next time. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
I had a very satisfying stay at the Grand Darmo Suite. The rooms are spacious, clean, and fully equipped. The location is strategic, making it easy to reach downtown Surabaya. The hotel staff is also very friendly and helpful. Highly recommended for both family and solo vacations.
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Accommodation's Reply
17 Jul 2026
Have a wonderful day! Thank you so much for your excellent review and feedback. We are delighted to hear that you had a pleasant stay at Grand Darmo Suite Surabaya. We are pleased to know that you felt comfortable with the spacious rooms, the meticulously maintained cleanliness, the comprehensive amenities, and the hotel's excellent location. Your compliments on the friendliness and enthusiasm of our staff will be passed on to all of us as an inspiration to continue providing the best service. Thank you for recommending Grand Darmo Suite Surabaya as a choice for your family vacation or personal trip. We hope to welcome you back again for an even more memorable stay. Sincerely, Agus Suhendro, Head of Reception.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very comfortable and the staff are nice, fast and friendly.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for your review and compliments. We are delighted to hear that you enjoyed your stay and that our team provided excellent, fast, and friendly service. Your positive feedback motivates us to provide the best service and create memorable stay experiences for all our guests. We hope to welcome you back on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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Ainin J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and the service was good. Room service was also excellent.
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Accommodation's Reply
18 Jul 2026
Have a wonderful day, Mr. Ainin J. Thank you for your positive review. We are delighted to hear that you enjoyed our friendly staff, service, and room service. We hope to welcome you back again and provide you with a similarly memorable stay. Best regards, Agus Suhendro, Front Office Manager
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K***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Best hotel in town, clean and great.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you rated our hotel as one of the best in town and appreciated the cleanliness and quality of our accommodations. Your compliments motivate our entire team to maintain the highest standards of service and facilities for all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The room is clean, the bathroom is a bit narrow, the food is pretty good but not very varied,
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Accommodation's Reply
17 Jul 2026
Have a wonderful day! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the food we served. We also appreciate your feedback regarding the size of the bathroom and the variety of the menu. Such feedback is very important to us, and we will use it as a basis for evaluation with the relevant team to further improve the quality of our facilities and services. We hope to welcome you back to Grand Darmo Suite Surabaya and provide you with an even better stay next time. Sincerely, Agus Suhendro, Front Office Manager
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Roland
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
dirty and lacking toiletries
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Have a great day! Thank you for taking the time to write a review. We apologize that the cleanliness of your room and bathroom amenities did not meet your expectations during your stay. Your feedback is invaluable and we have taken it seriously. We will work with our housekeeping team to improve our cleanliness standards and ensure that all room and bathroom amenities are complete before guests arrive. We hope to welcome you back again and provide you with a better stay experience in the future. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is good, except for the narrow parking lot and small lobby.
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Accommodation's Reply
14 Jul 2026
Thank you for taking the time to share your experience. We appreciate your compliments and are pleased to know that you were satisfied with your overall stay at our hotel. We also appreciate your suggestions regarding the parking and the size of the lobby. This type of feedback is very valuable to us as it helps us continuously improve the comfort and quality of service we provide to all our guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I really like the location. Close to Bungkul Park and the culinary area. The rooms are spacious and clean. The food is very varied. The staff is friendly but not very informative. They only tell you when you ask. But it's okay!
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our excellent location, spacious and clean rooms, and diverse menu. We also appreciate your feedback regarding the information provided by our staff. We will take this into consideration so that our team can be more proactive in providing information to each guest. We hope to welcome you back on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The bathroom was cramped and lacked a faucet for ablution. The corner where the clothes were hung was dark. The table and chairs were outdated, with numerous peeling marks and cigarette butts, even though the room was designated for non-smokers.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for taking the time to share your experience. We greatly appreciate your feedback, as it is valuable information for us to improve the quality of our facilities and services. We apologize for any inconvenience you experienced regarding the size of the bathroom, the lack of a bidet, the lighting in the towel rack area, and the condition of the furniture in the room not meeting your expectations. We are particularly sorry about the condition of the chair you found, especially in the non-smoking room. We have forwarded this feedback to the relevant department for immediate evaluation and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better stay. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant, the room is clean.
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay and the cleanliness of our room. We hope to welcome you back again on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The TV is not smart yet, it's still an old model.
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for taking the time to write a review. We appreciate your feedback regarding the TV in the room. This suggestion will be taken into consideration to improve guest comfort in the future. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel was great, the staff were very friendly, it was clean, and it smelled great. All the best. However, it was a bit noisy when I stayed, so my husband had trouble sleeping due to the noise in the next room.
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Accommodation's Reply
09 Jul 2026
Have a wonderful day, madam! Thank you for your review and compliments. We are delighted to hear that you were impressed with the cleanliness of the hotel, the friendliness of the staff, and the comfort of your stay. We apologize for the inconvenience caused by the noise from the adjacent room, which disturbed your and your husband's rest. Your feedback is invaluable and will be taken into consideration to improve the comfort of all our guests. We hope to welcome you back again for an even better stay. Sincerely, Agus Suhendro, Front Office Manager
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Number of reviews per page
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40

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Bedroom 4 Grand Darmo Suite by AMITHYA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,521)
Other sources (55)
8.4
Very Good
From 11,521 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (286)
Staff Friendliness (278)
Bedroom (271)
Distance to City Center (259)
Surroundings (258)
Ambiance (244)
Bathroom (221)
Hotel Area (218)
Accessibility (215)
Family Friendly (191)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
Nova E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
staff iys humble and good service, room its big, clean its ok, overall nice
1 people find it helpful
Accommodation's Reply
25 Jul 2026
Amazing day Mrs. Nova, thank you for your kind review. We’re delighted to hear that you enjoyed our friendly and helpful staff, spacious room, and overall stay with us. Your feedback means a lot to our team. We look forward to welcoming you back to Grand Darmo Suite. Best Regards, Agus Suhendro Front Office Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
It's the best, especially on Sunday night or Sunday. It's very crowded in front of the hotel, rather than quiet 😆
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Accommodation's Reply
25 Jul 2026
Have a wonderful day! Thank you for your review and encouragement! We are delighted to hear that you enjoyed the atmosphere of the Grand Darmo Suite, especially during the weekend with so many activities around the hotel. We hope you had a memorable stay and we look forward to welcoming you back again. Sincerely, Agus Suhendro, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are spacious, and each one even has a microwave. The food is delicious and solid.
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Accommodation's Reply
21 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the room, and the amenities we provided. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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p***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
This was my second stay due to its proximity to the city center. The hotel is cool, allowing for morning walks in the nearby park. The rooms are spacious, clean, and smoke-free. The food is comprehensive and quite tasty. There's also a swimming pool, perfect for bringing the family. The lobby is spacious, so it doesn't feel cramped, which is a plus.
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Accommodation's Reply
20 Jul 2026
Have a wonderful day! Thank you for choosing our hotel again. We are delighted to hear that you enjoyed our excellent location, comfortable rooms, cleanliness, family-friendly amenities, and diverse menu. We hope to welcome you and your family back again in the future. Sincerely, Agus Suhendro, Front Office Manager
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very good and effective, especially for family stays because of the strategic location and lots of food around the hotel
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Accommodation's Reply
17 Jul 2026
It was a wonderful day! Thank you so much for your kind and memorable review. We are delighted to hear that you and your family enjoyed your stay with us. We are pleased that the hotel's excellent location and the wide variety of dining options around the hotel contributed to your convenience and made your stay a memorable experience. We greatly appreciate your trust in us and hope to welcome you and your family back again on your next stay to provide you with an equally memorable, or perhaps even better, experience. Sincerely, Agus Suhendro, Front Office Manager
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Y***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff is quite friendly, the rooms are clean, the facilities are quite complete.
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Accommodation's Reply
21 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the room, and the amenities we provided. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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Ferry I.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean and quiet. Public amenities include an ATM, a nearby Indomaret, and numerous culinary options.
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Accommodation's Reply
21 Jul 2026
We hope you have a great day, Ferry. Thank you for your review. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of the rooms, and the excellent location of the Grand Darmo Suite, which offers many amenities and restaurants nearby. We hope to welcome you back again. Sincerely, Agus Suhendro, Front Office Manager.
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Jo Yohanes W.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The parking area is inadequate, requiring cars to stack during peak periods with guests. While valet parking is available, a larger parking area would be preferable.
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Accommodation's Reply
17 Jul 2026
Have a great day! Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience you may have experienced regarding parking, especially during peak hours. We understand that convenient parking is a vital part of the hotel experience, and therefore we offer valet parking to help increase parking space and provide convenience for our guests. Your feedback regarding the need for larger parking space will be used in our evaluation for future improvements to our facilities. We greatly appreciate your understanding and suggestions. We look forward to welcoming you back again and providing you with an even more comfortable stay next time. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
I had a very satisfying stay at the Grand Darmo Suite. The rooms are spacious, clean, and fully equipped. The location is strategic, making it easy to reach downtown Surabaya. The hotel staff is also very friendly and helpful. Highly recommended for both family and solo vacations.
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Accommodation's Reply
17 Jul 2026
Have a wonderful day! Thank you so much for your excellent review and feedback. We are delighted to hear that you had a pleasant stay at Grand Darmo Suite Surabaya. We are pleased to know that you felt comfortable with the spacious rooms, the meticulously maintained cleanliness, the comprehensive amenities, and the hotel's excellent location. Your compliments on the friendliness and enthusiasm of our staff will be passed on to all of us as an inspiration to continue providing the best service. Thank you for recommending Grand Darmo Suite Surabaya as a choice for your family vacation or personal trip. We hope to welcome you back again for an even more memorable stay. Sincerely, Agus Suhendro, Head of Reception.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very comfortable and the staff are nice, fast and friendly.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for your review and compliments. We are delighted to hear that you enjoyed your stay and that our team provided excellent, fast, and friendly service. Your positive feedback motivates us to provide the best service and create memorable stay experiences for all our guests. We hope to welcome you back on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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Ainin J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and the service was good. Room service was also excellent.
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Accommodation's Reply
18 Jul 2026
Have a wonderful day, Mr. Ainin J. Thank you for your positive review. We are delighted to hear that you enjoyed our friendly staff, service, and room service. We hope to welcome you back again and provide you with a similarly memorable stay. Best regards, Agus Suhendro, Front Office Manager
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K***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Best hotel in town, clean and great.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you rated our hotel as one of the best in town and appreciated the cleanliness and quality of our accommodations. Your compliments motivate our entire team to maintain the highest standards of service and facilities for all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The room is clean, the bathroom is a bit narrow, the food is pretty good but not very varied,
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Accommodation's Reply
17 Jul 2026
Have a wonderful day! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the food we served. We also appreciate your feedback regarding the size of the bathroom and the variety of the menu. Such feedback is very important to us, and we will use it as a basis for evaluation with the relevant team to further improve the quality of our facilities and services. We hope to welcome you back to Grand Darmo Suite Surabaya and provide you with an even better stay next time. Sincerely, Agus Suhendro, Front Office Manager
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Roland
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
dirty and lacking toiletries
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Accommodation's Reply
17 Jul 2026
Have a great day! Thank you for taking the time to write a review. We apologize that the cleanliness of your room and bathroom amenities did not meet your expectations during your stay. Your feedback is invaluable and we have taken it seriously. We will work with our housekeeping team to improve our cleanliness standards and ensure that all room and bathroom amenities are complete before guests arrive. We hope to welcome you back again and provide you with a better stay experience in the future. Sincerely, Agus Suhendro, Front Office Manager
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a***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is good, except for the narrow parking lot and small lobby.
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Accommodation's Reply
14 Jul 2026
Thank you for taking the time to share your experience. We appreciate your compliments and are pleased to know that you were satisfied with your overall stay at our hotel. We also appreciate your suggestions regarding the parking and the size of the lobby. This type of feedback is very valuable to us as it helps us continuously improve the comfort and quality of service we provide to all our guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I really like the location. Close to Bungkul Park and the culinary area. The rooms are spacious and clean. The food is very varied. The staff is friendly but not very informative. They only tell you when you ask. But it's okay!
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our excellent location, spacious and clean rooms, and diverse menu. We also appreciate your feedback regarding the information provided by our staff. We will take this into consideration so that our team can be more proactive in providing information to each guest. We hope to welcome you back on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The bathroom was cramped and lacked a faucet for ablution. The corner where the clothes were hung was dark. The table and chairs were outdated, with numerous peeling marks and cigarette butts, even though the room was designated for non-smokers.
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Accommodation's Reply
14 Jul 2026
Have a great day! Thank you for taking the time to share your experience. We greatly appreciate your feedback, as it is valuable information for us to improve the quality of our facilities and services. We apologize for any inconvenience you experienced regarding the size of the bathroom, the lack of a bidet, the lighting in the towel rack area, and the condition of the furniture in the room not meeting your expectations. We are particularly sorry about the condition of the chair you found, especially in the non-smoking room. We have forwarded this feedback to the relevant department for immediate evaluation and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better stay. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant, the room is clean.
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay and the cleanliness of our room. We hope to welcome you back again on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The TV is not smart yet, it's still an old model.
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Accommodation's Reply
10 Jul 2026
Have a great day! Thank you for taking the time to write a review. We appreciate your feedback regarding the TV in the room. This suggestion will be taken into consideration to improve guest comfort in the future. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel was great, the staff were very friendly, it was clean, and it smelled great. All the best. However, it was a bit noisy when I stayed, so my husband had trouble sleeping due to the noise in the next room.
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Accommodation's Reply
09 Jul 2026
Have a wonderful day, madam! Thank you for your review and compliments. We are delighted to hear that you were impressed with the cleanliness of the hotel, the friendliness of the staff, and the comfort of your stay. We apologize for the inconvenience caused by the noise from the adjacent room, which disturbed your and your husband's rest. Your feedback is invaluable and will be taken into consideration to improve the comfort of all our guests. We hope to welcome you back again for an even better stay. Sincerely, Agus Suhendro, Front Office Manager
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