HARRIS Hotel & Conventions Gubeng

Hotels
Preferred Partner
8.8
/10
Very Good
8,764 reviews

What Guests Say About Their Stay

Staff Friendliness (587)
Distance To City Center (546)
Bedroom (520)
Ambiance (500)

onny m.

9.4
/ 10
The hotel service was satisfactory. There were engaging activities for children during their stay, including bubble shows and clowns to entertain them. Cleanliness was also excellent.
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Asep J.

10.0
/ 10
Highly recommended for families. The rooms are spacious and clean. The receptionist is friendly. The price is commensurate with the facilities, and the breakfast is varied. There are many choices and the taste is delicious.
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Thomas A. J.

9.7
/ 10
Had a great stay at Harris Hotel Gubeng Surabaya. The room was clean and comfortable, with consistently cool air conditioning and a superb view that made the stay even more enjoyable. The hotel is well maintained, with clean, carpeted corridors that create a pleasant atmosphere throughout the property. The facilities are excellent, including five lifts that make getting around quick and convenient, as well as ample parking spaces for guests. The food was delicious, with a good variety of options to choose from. The staff were friendly and helpful throughout our stay. Highly recommended for anyone visiting Surabaya!

C***r

9.7
/ 10
Enjoyed free afternoon snacks and drinks. Nice rooms, complete amenities, clean rooms, and friendly staff.
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a***s

10.0
/ 10
The hotel is very comfortable, with fast Wi-Fi, clean rooms, and a great location. After a long day of meetings, I still felt at home hanging out. It's worth it for those who frequently travel on business trips!
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In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
Indoor Jacuzzi
Located near Train Station
Excellent Breakfast
note: hotel was previously named HARRIS Hotel & Conventions Gubeng - Surabaya Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around HARRIS Hotel & Conventions Gubeng

Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby HARRIS Hotel & Conventions Gubeng
Lobby 2 HARRIS Hotel & Conventions Gubeng

Discover More About HARRIS Hotel & Conventions Gubeng

note: hotel was previously named HARRIS Hotel & Conventions Gubeng - Surabaya

Location


Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng.

About HARRIS Hotel & Conventions Gubeng

From business event to corporate gathering, HARRIS Hotel & Conventions Gubeng provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, HARRIS Hotel & Conventions Gubeng is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at HARRIS Hotel & Conventions Gubeng, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at HARRIS Hotel & Conventions Gubeng is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HARRIS Hotel & Conventions Gubeng exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

HARRIS Hotel & Conventions Gubeng is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at HARRIS Hotel & Conventions Gubeng.

All facilities in HARRIS Hotel & Conventions Gubeng

Bar, Cafe and Lounge HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel & Conventions Gubeng
Swimming Pool
Entertainment Facility HARRIS Hotel & Conventions Gubeng
Entertainment Facility
Fitness Center HARRIS Hotel & Conventions Gubeng
Fitness Center
Functional Hall HARRIS Hotel & Conventions Gubeng
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Restaurant / Bar, HARRIS Terrace & Pool Terrace closed temporarily from 28-6-2026 to 31-10-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel & Conventions Gubeng
152
Number of floors in HARRIS Hotel & Conventions Gubeng
17
Another facilities in HARRIS Hotel & Conventions Gubeng
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in HARRIS Hotel & Conventions Gubeng

What are available facilities at HARRIS Hotel & Conventions Gubeng?
There are top facilites at HARRIS Hotel & Conventions Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Hotel & Conventions Gubeng?
HARRIS Hotel & Conventions Gubeng is a 4.0-star hotel.
How many floors does HARRIS Hotel & Conventions Gubeng have?
HARRIS Hotel & Conventions Gubeng has 17 floors.
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More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng

8.8
Very Good
From 8,764 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (358)
Bedroom (328)
Distance to City Center (326)
Ambiance (319)
Variety (305)
Bathroom (298)
Taste (295)
Hotel Area (290)
Family Friendly (283)
Accessibility (269)
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Most Recent
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
G***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
Clean hotel, friendly staff, suitable for returning.
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Accommodation's Reply
29 Jun 2026
Thank you to all Harris fans. Thank you for taking the time to review our hotel. We are delighted that you were impressed with the cleanliness of the hotel and the service from Harris players. Your satisfaction is our top priority. We hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we hope to welcome you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager
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G***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
solid best experience
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Accommodation's Reply
29 Jun 2026
Thank you to all Harris Hotel fans. Thank you for taking the time to write a review of our hotel. We are delighted that you had a positive experience during your stay. Your satisfaction is our top priority. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we look forward to welcoming you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager
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onny m.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
The hotel service was satisfactory. There were engaging activities for children during their stay, including bubble shows and clowns to entertain them. Cleanliness was also excellent.
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Achmad C. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The food was delicious, with a wide variety of options available. Everything was well-prepared and enjoyable.
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Accommodation's Reply
23 Jun 2026
Cheers Mr. Achmad, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thank for your kind words and rating about us. This will encourage us even more to always deliver our best. We look forward to welcoming you back soon. HARRISly Yours, Cogito Fans Relations Manager
Asep J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Highly recommended for families. The rooms are spacious and clean. The receptionist is friendly. The price is commensurate with the facilities, and the breakfast is varied. There are many choices and the taste is delicious.
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Accommodation's Reply
23 Jun 2026
Thank you, Mr. Asep. Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. We were delighted to serve you and hope that we were able to make your visit to the City of Heroes even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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r***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very friendly staff, comfortable hotel, delicious food.
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Accommodation's Reply
23 Jun 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to continue to be your home in Cota Vera. Sincerely, Kogito, Fan Club Relations Manager.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was a pleasant experience staying at this place.
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Accommodation's Reply
23 Jun 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to continue to be your home in Cota Vera. Sincerely, Kogito, Fan Club Relations Manager.
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Arief R. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Check-in was fast. Rooms were good for the price. Amenities were okay. Breakfast was decent.
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Accommodation's Reply
18 Jun 2026
Thank you, Mr. Arif. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to share your wonderful experience. We were delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Smart rooms are small but perfect for solo travelers. Clean, comfortable rooms with cool air conditioning.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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K***y
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The hotel is nice, clean, and comfortable. However, the customer service is slow and unfriendly.
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Accommodation's Reply
20 Jun 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We are delighted that you were impressed with the comfort and cleanliness we provided. We hope this made your stay memorable. However, we apologize if there was anything inconvenient regarding our service. We will evaluate and improve so that in the future we can welcome you back with even better service. We look forward to welcoming you again. Sincerely, Kokito, Customer Relations Manager
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Rista W. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The rooms are comfortable, clean, good service, and the food is delicious.
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Accommodation's Reply
18 Jun 2026
Thank you, Rista. Thank you for your review and positive rating. We were delighted to serve you and hope you had a memorable time with us in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Fast check-in and check-out. Comprehensive breakfast menu. Friendly staff.
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Accommodation's Reply
18 Jun 2026
Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service was excellent, very friendly. Thank you.
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Accommodation's Reply
17 Jun 2026
Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were happy to serve you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager.
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Y***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location is okay, the place is clean, the food is quite okay, the car park is okay, the rooms are comfortable, recommended.
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1 people find it helpful
Accommodation's Reply
15 Jun 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My favorite hotel when I go to Surabaya, it's very comfortable.
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2 people find it helpful
Accommodation's Reply
13 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your favorite home in the City of Heroes. We are delighted to have served you and hope that we can continue to make your visits memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Thomas A. J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Had a great stay at Harris Hotel Gubeng Surabaya. The room was clean and comfortable, with consistently cool air conditioning and a superb view that made the stay even more enjoyable. The hotel is well maintained, with clean, carpeted corridors that create a pleasant atmosphere throughout the property. The facilities are excellent, including five lifts that make getting around quick and convenient, as well as ample parking spaces for guests. The food was delicious, with a good variety of options to choose from. The staff were friendly and helpful throughout our stay. Highly recommended for anyone visiting Surabaya!
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Accommodation's Reply
11 Jun 2026
Cheers Mr. Thomas, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write such a great review ! We are really delighted having you with us. It is always our pleasure to make your stay unforgettable. Your kind words will make us even more encouraged to always deliver our best in giving service and products quality. We wish you a safe and pleasant journey to your next destination. We look forward to welcoming you back soon in Surabaya ! HARRISly Yours, Cogito Fans Relations Manager
C***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Enjoyed free afternoon snacks and drinks. Nice rooms, complete amenities, clean rooms, and friendly staff.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you to all Harris fans! Thank you for your reviews and the beautiful suite photos you shared on this platform. We were delighted to serve you and hope our services and amenities made your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Recommended for those planning activities in the Tunjungan area. Its strategic location.
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Accommodation's Reply
08 Jun 2026
Thank you to all Harris Hotel fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to write a review and give us a positive rating. We were delighted to serve you and hope to welcome you back to Surabaya again. Sincerely, Kokito, Customer Relations Manager
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T***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent! The difference of 100K from the hotel next door is already a 5-star hotel. The most amazing thing and what makes this hotel *excellent* is because their *service* is very VVIP and incredibly friendly. How could it not be: 1. Entering the hotel, greeted by employees who open the right and left doors, the entrance door is opened, always greeted with good morning/afternoon/evening by employees. That! What makes this hotel win a lot. Even though *service* like that is minimal cost, only capital of words, smiles and a little energy to open the door, but not all hotels can. That's why I said earlier, this hotel feels like you are in a 5-star hotel and are a VVIP guest. That's where the Harris Hotel wins a lot. 2. Entering the spacious, neat, and comfortable *ambient* lobby area. Then in the *full carpet* alley/hallway/corridor, clean, fragrant, and yes, this *feels* like a very expensive hotel. 3. Even though the rooms and other things are very ordinary, not too special, but they can pack it neatly, fragrant, clean, even the size of a regular room can *feel* expensive. 4. With this price, you get facilities equivalent to a 5-star hotel and *VVIP* service, this is very *worthy*. No wonder this hotel is a favorite for civil servants in offices and *events*. Because the food is very varied, delicious, and clean.
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Accommodation's Reply
09 Jun 2026
Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to share your wonderful experience with us. Your words have made us even happier. If you would be willing, we would like to feature your feedback on our "Hall of Fame" board located in the staff area in the basement. We will remember all your comments and will use them to improve our daily work. We hope to be your preferred accommodation choice again, especially in Kota Pahlawan. We wish you good health, a smooth and prosperous life, and look forward to seeing you again in the future. Sincerely, Kokito, Customer Relations Manager
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N***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The best.... Always like staying at Harris Hotel.
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Accommodation's Reply
08 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in the City of Heroes, and thank you for taking the time to share your wonderful experiences with us. We hope to welcome you back again. Sincerely, Kojito, Fan Club Relations Manager
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Number of reviews per page
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40

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Lobby 4 HARRIS Hotel & Conventions Gubeng

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 8,764 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (358)
Bedroom (328)
Distance to City Center (326)
Ambiance (319)
Variety (305)
Bathroom (298)
Taste (295)
Hotel Area (290)
Family Friendly (283)
Accessibility (269)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
G***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
Clean hotel, friendly staff, suitable for returning.
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Accommodation's Reply
29 Jun 2026
Thank you to all Harris fans. Thank you for taking the time to review our hotel. We are delighted that you were impressed with the cleanliness of the hotel and the service from Harris players. Your satisfaction is our top priority. We hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we hope to welcome you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager
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G***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
solid best experience
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Accommodation's Reply
29 Jun 2026
Thank you to all Harris Hotel fans. Thank you for taking the time to write a review of our hotel. We are delighted that you had a positive experience during your stay. Your satisfaction is our top priority. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we look forward to welcoming you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager
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onny m.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
The hotel service was satisfactory. There were engaging activities for children during their stay, including bubble shows and clowns to entertain them. Cleanliness was also excellent.
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Achmad C. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The food was delicious, with a wide variety of options available. Everything was well-prepared and enjoyable.
Find this review helpful?
Accommodation's Reply
23 Jun 2026
Cheers Mr. Achmad, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thank for your kind words and rating about us. This will encourage us even more to always deliver our best. We look forward to welcoming you back soon. HARRISly Yours, Cogito Fans Relations Manager
Asep J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Highly recommended for families. The rooms are spacious and clean. The receptionist is friendly. The price is commensurate with the facilities, and the breakfast is varied. There are many choices and the taste is delicious.
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Accommodation's Reply
23 Jun 2026
Thank you, Mr. Asep. Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. We were delighted to serve you and hope that we were able to make your visit to the City of Heroes even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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r***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very friendly staff, comfortable hotel, delicious food.
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Accommodation's Reply
23 Jun 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to continue to be your home in Cota Vera. Sincerely, Kogito, Fan Club Relations Manager.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was a pleasant experience staying at this place.
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Accommodation's Reply
23 Jun 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to continue to be your home in Cota Vera. Sincerely, Kogito, Fan Club Relations Manager.
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Arief R. N.
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Business
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9.7
/10
Reviewed 2 week(s) ago
Check-in was fast. Rooms were good for the price. Amenities were okay. Breakfast was decent.
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Accommodation's Reply
18 Jun 2026
Thank you, Mr. Arif. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to share your wonderful experience. We were delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager.
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I***n
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Business
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8.2
/10
Reviewed 2 week(s) ago
Smart rooms are small but perfect for solo travelers. Clean, comfortable rooms with cool air conditioning.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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K***y
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7.4
/10
Reviewed 2 week(s) ago
The hotel is nice, clean, and comfortable. However, the customer service is slow and unfriendly.
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Accommodation's Reply
20 Jun 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We are delighted that you were impressed with the comfort and cleanliness we provided. We hope this made your stay memorable. However, we apologize if there was anything inconvenient regarding our service. We will evaluate and improve so that in the future we can welcome you back with even better service. We look forward to welcoming you again. Sincerely, Kokito, Customer Relations Manager
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Rista W. A.
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9.1
/10
Reviewed 2 week(s) ago
The rooms are comfortable, clean, good service, and the food is delicious.
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Accommodation's Reply
18 Jun 2026
Thank you, Rista. Thank you for your review and positive rating. We were delighted to serve you and hope you had a memorable time with us in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Fast check-in and check-out. Comprehensive breakfast menu. Friendly staff.
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Accommodation's Reply
18 Jun 2026
Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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N***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The service was excellent, very friendly. Thank you.
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Accommodation's Reply
17 Jun 2026
Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were happy to serve you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager.
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Y***i
icon-Transit
Transit
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10.0
/10
Reviewed 2 week(s) ago
The location is okay, the place is clean, the food is quite okay, the car park is okay, the rooms are comfortable, recommended.
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1 people find it helpful
Accommodation's Reply
15 Jun 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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T***h
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10.0
/10
Reviewed 2 week(s) ago
My favorite hotel when I go to Surabaya, it's very comfortable.
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2 people find it helpful
Accommodation's Reply
13 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your favorite home in the City of Heroes. We are delighted to have served you and hope that we can continue to make your visits memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Thomas A. J.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Had a great stay at Harris Hotel Gubeng Surabaya. The room was clean and comfortable, with consistently cool air conditioning and a superb view that made the stay even more enjoyable. The hotel is well maintained, with clean, carpeted corridors that create a pleasant atmosphere throughout the property. The facilities are excellent, including five lifts that make getting around quick and convenient, as well as ample parking spaces for guests. The food was delicious, with a good variety of options to choose from. The staff were friendly and helpful throughout our stay. Highly recommended for anyone visiting Surabaya!
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Accommodation's Reply
11 Jun 2026
Cheers Mr. Thomas, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write such a great review ! We are really delighted having you with us. It is always our pleasure to make your stay unforgettable. Your kind words will make us even more encouraged to always deliver our best in giving service and products quality. We wish you a safe and pleasant journey to your next destination. We look forward to welcoming you back soon in Surabaya ! HARRISly Yours, Cogito Fans Relations Manager
C***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Enjoyed free afternoon snacks and drinks. Nice rooms, complete amenities, clean rooms, and friendly staff.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you to all Harris fans! Thank you for your reviews and the beautiful suite photos you shared on this platform. We were delighted to serve you and hope our services and amenities made your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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H***n
icon-Business
Business
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9.7
/10
Reviewed 3 week(s) ago
Recommended for those planning activities in the Tunjungan area. Its strategic location.
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Accommodation's Reply
08 Jun 2026
Thank you to all Harris Hotel fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to write a review and give us a positive rating. We were delighted to serve you and hope to welcome you back to Surabaya again. Sincerely, Kokito, Customer Relations Manager
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T***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent! The difference of 100K from the hotel next door is already a 5-star hotel. The most amazing thing and what makes this hotel *excellent* is because their *service* is very VVIP and incredibly friendly. How could it not be: 1. Entering the hotel, greeted by employees who open the right and left doors, the entrance door is opened, always greeted with good morning/afternoon/evening by employees. That! What makes this hotel win a lot. Even though *service* like that is minimal cost, only capital of words, smiles and a little energy to open the door, but not all hotels can. That's why I said earlier, this hotel feels like you are in a 5-star hotel and are a VVIP guest. That's where the Harris Hotel wins a lot. 2. Entering the spacious, neat, and comfortable *ambient* lobby area. Then in the *full carpet* alley/hallway/corridor, clean, fragrant, and yes, this *feels* like a very expensive hotel. 3. Even though the rooms and other things are very ordinary, not too special, but they can pack it neatly, fragrant, clean, even the size of a regular room can *feel* expensive. 4. With this price, you get facilities equivalent to a 5-star hotel and *VVIP* service, this is very *worthy*. No wonder this hotel is a favorite for civil servants in offices and *events*. Because the food is very varied, delicious, and clean.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to share your wonderful experience with us. Your words have made us even happier. If you would be willing, we would like to feature your feedback on our "Hall of Fame" board located in the staff area in the basement. We will remember all your comments and will use them to improve our daily work. We hope to be your preferred accommodation choice again, especially in Kota Pahlawan. We wish you good health, a smooth and prosperous life, and look forward to seeing you again in the future. Sincerely, Kokito, Customer Relations Manager
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N***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The best.... Always like staying at Harris Hotel.
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Accommodation's Reply
08 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in the City of Heroes, and thank you for taking the time to share your wonderful experiences with us. We hope to welcome you back again. Sincerely, Kojito, Fan Club Relations Manager
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