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Alaya Tulum

Name: Alaya Tulum
Address: Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780, Carretera Tulum Boca Paila Km 8.3, Estado de Quintana Roo, 77780, Mexico
Rating: 9.4

Hotels

9.4

/10

Exceptional

400 reviews

What Guests Say About Their Stay

Scott

10.0

/ 10

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

Shonnan

10.0

/ 10

This was an amazing stay in this Boutique Hotel.. The service was amazing, the room was amazing, the view was amazing and Sophia was especially amazing. If your looking for a place that offers peace and serenity this is it! I didnt know I could go 3 days without a tv.. You will not be dissapointed.. I cant wait to visit again.

Samuel

10.0

/ 10

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

In the Area

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Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Restaurant

Parking

WiFi

Alaya Tulum is a hotel is located at Tulum.

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What's around Alaya Tulum

Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780

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Location

Alaya Tulum is a hotel is located at Tulum.

About Alaya Tulum

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Alaya Tulum exclusively for you.

Alaya Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Alaya Tulum is the right place to stay.

All facilities in Alaya Tulum

Others

Hotel Services

Laundry service
Tours
Wedding service
Porter
Front desk
Concierge

Things to Do

Romantic proposal packages
Garden
Beach towel
Spa
Beach sun loungers

Public Facilities

Others
Restaurant
Safety deposit box

Food and Drinks

Bar
Beach Bar

General

Smoking area
Terrace

Shuttle Service

Ferry terminal shuttle (surcharge)
Airport transfer (surcharge)

Transportation

Access to bus station (surcharge)

Connectivity

Free WiFi

Accessibilty

Accessible parking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Alaya Tulum

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
Pet fee: USD 25 per pet, per stay
Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 21:30

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 21:30 - to 12:00
Available rooms at Alaya Tulum	20
Another facilities in Alaya Tulum	Laundry service, Tours, Wedding service, Porter, Front desk

Frequently asked question in Alaya Tulum

What are available facilities at Alaya Tulum?

There are top facilites at Alaya Tulum such as Restaurant, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Alaya Tulum?

The standard check-in time at Alaya Tulum is starting from 15:00 - 21:30 while the latest check-out time is at Before 12:00

What is the star rating of Alaya Tulum?

Alaya Tulum is a 3.5-star hotel.

How many rooms are available at Alaya Tulum?

Alaya Tulum has 20 rooms in total.

What do past guests say about Alaya Tulum?

Alaya Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Alaya Tulum

Overall Ratings & Reviews Alaya Tulum

Other sources (400)

9.4

Exceptional

From 400 reviews

Cleanliness

9.6

Room Comfort

9.0

Service and Facilites

9.6

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Traveler Reviews Alaya Tulum

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Top reviews

Scott

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

Chloe

Friends and Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Incredible location! One of the best hotels in the whole area

Shonnan

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Marcia

Leisure Family

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

Theodore

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Small hotel but nice rooms and excellent service

Samuel

Leisure with Partner

10.0

/10

Reviewed 19 week(s) ago

I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.

Farah

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Amazing

Blair

Leisure

10.0

/10

Reviewed 32 week(s) ago

If you’re looking for a quiet retreat this is not the place . We were in the garden room right next to the kitchen. I heard the kitchen utensils and pots and pans, banging until late into the evening when the kitchen closed and then early in the morning and late at night I could hear children, crying, and scream screaming around us. More of a family retreat. There was only one restaurant on site however, if you wanted to go and choose other restaurants, you could walk along the streets and find other restaurants. It was just a little inconvenient.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.