Dear Hotel Madrid

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9.0
/10
Exceptional
1,004 reviews

What Guests Say About Their Stay

Susan

10.0
/ 10
Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.

Michelle

10.0
/ 10
The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.

Migdalia

10.0
/ 10
I had a wonderful stay at Dear Hotel Madrid. The rooms were clean, comfortable, and very well maintained. The hotel itself is modern, attractive, and kept in excellent condition. The staff was friendly, welcoming, and always willing to help with any questions or requests. One of the best features of this hotel is its fantastic location. It is right in the heart of Madrid, on the city's "Broadway" (Gran Vía), and directly across from Plaza de España, making it easy to explore many of the city's attractions on foot. Overall, I had a great experience and would definitely recommend Dear Hotel Madrid to anyone visiting Madrid.
In the Area
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Gran Via 80, Madrid, Community of Madrid, Spain, 28013

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Dear Hotel Madrid is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dear Hotel Madrid

Gran Via 80, Madrid, Community of Madrid, Spain, 28013
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Lobby Dear Hotel Madrid
Lobby 2 Dear Hotel Madrid

Discover More About Dear Hotel Madrid

Location
Staying at Dear Hotel Madrid is a good choice when you are visiting Madrid.

About Dear Hotel Madrid

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Dear Hotel Madrid provides a pleasant accommodation for your stay.

Not only located within easy reach of various places of interests for your adventure, but staying at Dear Hotel Madrid will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Dear Hotel Madrid, a wonderful accommodation for your family holiday.

Are you a shopaholic? Staying at Dear Hotel Madrid will surely spoil you for numerous shopping centers nearby.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Dear Hotel Madrid is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Dear Hotel Madrid.

All facilities in Dear Hotel Madrid

Bar, Cafe and Lounge Dear Hotel Madrid
Bar, Cafe and Lounge
Swimming Pool Dear Hotel Madrid
Swimming Pool
Functional Hall Dear Hotel Madrid
Functional Hall
Common Space Dear Hotel Madrid
Common Space
Lobby Dear Hotel Madrid
Lobby

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Pool sun loungers

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

General

  • Rooftop terrace
  • Banquet

Accessibilty

  • Disabled access friendly

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Accommodation Policy & General Information in Dear Hotel Madrid

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Guests will receive an email within 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dear Hotel Madrid
162
Number of floors in Dear Hotel Madrid
14
Another facilities in Dear Hotel Madrid
Babysitting with surcharge, Romantic proposal packages, Outdoor pool, Pool sun loungers, Poolside bar

Frequently asked question in Dear Hotel Madrid

What are available facilities at Dear Hotel Madrid?
There are top facilites at Dear Hotel Madrid such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dear Hotel Madrid?
The standard check-in time at Dear Hotel Madrid is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does Dear Hotel Madrid provide breakfast?
Yes, Dear Hotel Madrid provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dear Hotel Madrid?
Dear Hotel Madrid is a 4.0-star hotel.
How many floors does Dear Hotel Madrid have?
Dear Hotel Madrid has 14 floors.
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More Reviews from Other Guests in Dear Hotel Madrid

Overall Ratings & Reviews Dear Hotel Madrid

Traveloka (1)
Other sources (1,003)
9.0
Exceptional
From 1,003 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

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Traveler Reviews Dear Hotel Madrid

Number of reviews per page
20
40
Top reviews
Susan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.
Lisa
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.
Michelle
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.
Tasha
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

During check-in, I was told breakfast was included, but at checkout I was told otherwise. The complimentary Wi-Fi was also very unreliable, even after I was provided with a router. The biggest issue, however, was the air conditioner. Whenever it was running, there was a very loud noise coming through the wall, along with an electrical-like smell, as if the unit was overworking. It made the room uncomfortable and made it difficult to relax or sleep. Would I stay here again? Possibly. The rooftop was beautiful, the location is excellent, and the staff was very accommodating. However, the air conditioning issue significantly impacted my stay, and I couldn't wait to check out so I could finally get a good night's sleep in a cool, quiet room.
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Terrance
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel with exceptional staff. Room was cleaned everyday with fresh towels. The hotel is in a good location. Loved my stay.
Ira
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The "eye" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.
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Daniela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great
Jack
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely hotel with welcoming staff
Migdalia
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had a wonderful stay at Dear Hotel Madrid. The rooms were clean, comfortable, and very well maintained. The hotel itself is modern, attractive, and kept in excellent condition. The staff was friendly, welcoming, and always willing to help with any questions or requests. One of the best features of this hotel is its fantastic location. It is right in the heart of Madrid, on the city's "Broadway" (Gran Vía), and directly across from Plaza de España, making it easy to explore many of the city's attractions on foot. Overall, I had a great experience and would definitely recommend Dear Hotel Madrid to anyone visiting Madrid.
Read More
Lydia
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Property was well placed, right in the centre of Town. The Staff were excellent and very helpful.
Sasha
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Dear Hotel was a perfect boutique hotel located in the heart of Madrid. There are many restaurants and stores nearby and it’s close to the metro. The hotel has a very small pool but it was a perfect way to cool off after a day of exploring. The view from the rooftop was spectacular! The staff were very friendly and gave us recommendations of things to do. Gianmarco was truly the best! He always welcomed us with a smile. Our stay was nothing short of amazing.
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Brittany
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room size was perfect when travelling with a baby. Staff always so pleasant. Location was the best part!! Clean and luxury feeling. Breakfast was a good added bonus
Michael
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Make sure you book a fully refundable room as they wouldn’t let us out of our reservation when our flight was changed by the airline eventhough we were 30 days out. What a scam!
Francis
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice hotel with friendly and helpful staff. However, the pool was small and not clean. And whoever heard of pushing two single beds together in lieu of a king sized bed?
Alan
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cecilia at reception and all staff were friendly, helpful, and customer focused. Will recommend to our colleagues and friends
Ashley
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

-great location: right on gran via -love the pool/bar area on the rooftop with nice view -very clean -nice staff -we got a room with terrace it was amazing -i would stay here again if i ever come back to madrid. highly recommend!
Erica
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was not very clean. It had dirt on the bathroom sink and hair on the bed. I had paid for my breakfast via Expedia and when we went to eat breakfast I was turned away until they were able to reclarify with the front desk. One morning, I set up my own table for breakfast as there was a delay in clearing the tables for the next group of people.
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Jean max pierre g
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location. Excellent service
Arunit
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff! Some of the check in staff were extremely helpful and friendly. The rooftop bar is nice but the restaurant staff and service were atrocious. We walked out one day from the restaurant because we waited close to 30 mins to order. We let the staff know that we will be leaving because we didn’t like the service and have decided to go somewhere else. They didn’t say anything but then I got an email where they marked us as a “no show” trying to charge us 30 Euros each. We immediately reported this to the check in staff an they took care of it. I wouldn’t dine here at all. Maybe goto the rooftop for a quick drink..
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Olivette
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The Dear was FANTASTIC! Our stay couldn't have been any better. Location, the room...everything. Maria at breakfast was a doll. All of the staff was top notch. Will definitely be back!!
Number of reviews per page
20
40

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Exterior 4 Dear Hotel Madrid

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.