EN | VND

Support

Search Hotels

See All Photos

Turtle Beach Resort

Name: Turtle Beach Resort
Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218, 2346 Gold Coast Highway, Queensland, 4218, Australia

Hotels

8.6

/10

Very Good

972 reviews

What Guests Say About Their Stay

Andrew

10.0

/ 10

Pools were all warm and great temperature even tho it was autumn. Loved the place

Lauren

10.0

/ 10

Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too. Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.

Kylie

10.0

/ 10

Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away. No lifts so 3rd floor access is a but difficult.

In the Area

See Map

2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218

Main Facilities

Swimming Pool

Restaurant

WiFi

Turtle Beach Resort is a hotel in a good neighborhood, which is located at Mermaid Beach.

Available Room Types in Turtle Beach Resort

Speed up your search by choosing what you need

Price Display

Per room per night (excl. taxes & fees)

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Turtle Beach Resort

Discover More Places

2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218

Discover More About Turtle Beach Resort

Location

Turtle Beach Resort is a hotel in a good neighborhood, which is located at Mermaid Beach.

About Turtle Beach Resort

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Turtle Beach Resort exclusively for you.

Turtle Beach Resort is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Turtle Beach Resort.

All facilities in Turtle Beach Resort

Others

Things to Do

Waterpark
Beach umbrella
Hot tub
Outdoor pool
Barbecue
Picnic area
Garden
Sauna
Steam room
Waterslide
Pool sun loungers

Public Facilities

Others
Coffee shop
Restaurant
SMOKE_FREE
Safety deposit box

Transportation

Airport transfer
Shopping center shuttle with surcharge
Theme park with shuttle surcharge
Area shuttle with surcharge

Family-friendly Facilities

Children club with surcharge
SUPERVISED_CHILDCARE_SURCHARGE
Children pool

Hotel Services

Laundry service
Tours
Luggage storage

Sports and Recreations

Outdoor tennis court
Fitness
Game room

Food and Drinks

Bar
Breakfast

General

PARKING
Terrace

Connectivity

Free WiFi

Shuttle Service

Airport transfer with surcharge

Accommodation Policy & General Information in Turtle Beach Resort

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
Airport shuttle fee: AUD 50 per person (one way)
Housekeeping is available for an additional fee
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 45 per night
High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:

Sunday - Thursday: 7 AM - 7 PM

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, WiFi
Check-In / Check-Out Time	15:00 - 00:00 - Before 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Turtle Beach Resort	141
Number of floors in Turtle Beach Resort	3
Another facilities in Turtle Beach Resort	Waterpark, Beach umbrella, Hot tub, Outdoor pool, Barbecue

Frequently asked question in Turtle Beach Resort

What are available facilities at Turtle Beach Resort?

There are top facilites at Turtle Beach Resort such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Turtle Beach Resort?

The standard check-in time at Turtle Beach Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 10:00

Does Turtle Beach Resort provide breakfast?

Yes, Turtle Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Turtle Beach Resort

Overall Ratings & Reviews Turtle Beach Resort

Traveloka (2)

Other sources (970)

8.6

Very Good

From 970 reviews

Cleanliness

8.2

Room Comfort

8.2

Location

7.6

Service and Facilites

8.6

Sort by

Most Relevant

Preferences

See All

Traveler Reviews Turtle Beach Resort

Number of reviews per page

Top reviews

Andrew

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Pools were all warm and great temperature even tho it was autumn. Loved the place

Rebekah

Leisure Family

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Definitely a great family resort. Would stay here again with the kids.

Courtney

Leisure Family

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.

Shekhar

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Rooms, towels and plates were dirty. The place is very old, shower door felt like it was going to come off any minute. TV unit was not placed properly

Julie

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great place for a family

Joss

Leisure with Children

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Would have once been a great facility, needs a tidyup and new single beds, the springs in mattress coming through. Plus they charged us $150 to change to a diffent room as They put us on 3rd story and elderly mum struggled with all the stairs. Reception girls said sorry, thats what it is!!

Verified traveler

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Love it for the kids

Ashe Dane

Leisure with Children

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

It is a great place for a young family. There is so much to do for the kids within the resort. New Woolworths metro is very close and convenient. There are lots of spaces to play and have fun. 2 bedroom units are very affordable and comfortable.

andrew

Family

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Rooms a bit dated and a bit noisy with all the roadwork currently

Diane

Friends and Family

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

We have stayed at Turtle Beach Resort now about 5 times over the years and we do enjoy the facilities, the gardens are beautiful and well maintained, the pools are lovely. The apartments are good and spacious, unfortunately they have a bath shower and when you are in your seventies getting into the shower can be difficult nearly had a nasty fall out of the bath could have done with a handle on the wall. What disappoints me is the fact that they take $200 and put it on hold and even though we did not spend any money and have been home for a few days I still do not have access to our money. We are booked to stay at Christmas again with our daughter’s family and maybe our last as with my mobility it is getting harder to climb the stairs which is a shame because we have enjoyed our previous times at Turtle Beach Resort.

Brett

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Great

Andrew

Leisure Family

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The room smelt really bad there is a non refund policy as i was told staff is nice but rooms and the general place is very poor

Debbie

Friends and Family

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Ideal property for children 10 and under. Spacious, neat and tidy. Great pool and water park facilities. Tram works on Gold Coast Highway not ideal if you travel outside the property. Not much information given about checkout. Beach towels only provided for a fee.

Lauren

Leisure with Children

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Cindy

Leisure with Children

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

We stayed at Turtle Beach as we needed 3 bedrooms and had a 3 year old with us. The pool/play areas were great and very well maintained. The unit itself was large, clean, and very comfortable. Easy 5 min walk to a supermarket, chemist etc. The onsite restaurant was very nice with enormous meals. We enjoyed our stay and would recommend . We didint mind the fact that the whole space is very dated, tired and in need of a makeover.

John

6.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful property but the bed we slept on was horrible and needed replacing.

Sebastian

Leisure with Children

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Good place to stay with kids

Michelle

8.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

We loved our apartment was a little disappointed that there was no elevator, also the pools are not accessible for people with disabilities as no ramp or easy access into the water. Very family friendly enviroment

Rhonda

Friends and Family

8.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Had a fun, relaxing time. Gardens well maintained. Facilities well kept and clean. Friendly staff. Need some visitor carparks with all the road works that are happening.

Kylie

Business and Leisure with Children

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away. No lifts so 3rd floor access is a but difficult.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.