DoubleTree by Hilton New York Times Square West

I liked the area felt safe, the room was quiet and clean. The staff were nice.

Loved everything about the stay . Very clean and comfortable environment. The staff were lovely

My stay was great, very friendly and clean but the space is very small. The room with double beds that was full size for 4 people wasn’t big enough. Nowhere to put luggage, we were in each other’s way. The time we spent there was great.

Perfect location, clean rooms but very warm.

I think the Hilton did better than other properties nearby, like the Sheraton, but compared to other Hilton properties in other states not quite up to standard. We paid a lot more than the usual Hilton rate for less than we expected. The cookie upon welcome was a nice touch, but the cheap bottle of water with “this is your only water if you want more you have to buy” did really not align withHilton’s usual feel of exclusivity. It immediately made me feel like I’m staying in a cheap (very cheap) hotel. Other Hiltons would give Fiji water and have the fridge stocked with more (without mention that “this is your only water” even though it comes at a cost per bottle, that was nicer.) No bar fridge or microwave in the room. My parents room’s bathroom door was broken, huge negative for them (below standard for Hilton). Not enough towels, but more was provided on request which was good. Rooms extremely small, literally bumping into cupboard door or table while trying to get into bed (and I’m normal BMI). The view was very nice for 2 out of our 3 rooms. The rooftop was amazing and possibly one of my best experiences in NY. I would stay in the Hilton again but it’s really not up to par with other Hilton’s. Small changes can make a huge difference. It seems like Hilton was cutting costs on this property.

The hotel is very clean and the staff there is nice respectful and understanding . Would book again .

Great unbeatable location, spacious, amenities at hotel and rooms very confortable, great quality of products inside the rooms, and great customer service.

The front desk person was not very friendly. He did not offer us water or cookies when others were offered. The water in the room was whitish in color and not safe for consumption. The cleaning person was very good.

Several inconveniences. Had to move rooms because of a/c issues. A lot of time spent on elevator- waiting for it. And I chose this one partly because it had a terrace but it’s only for the bar.

Dungeon

Great place.. had a great time

Terrible 1hr waiting to get the room! Checked in at 4pm

It as very walkable between trains, the lobby was very eccentric, rooms were clean and well organize. Shoutout to the cleaning staff for organizing the room and fresh towels. Lovely staff, most definitely come back again!

It’s was ok

The hotel rooms are outdated and could use some TLC

I did not like the fact that bedsheets had not been ironed and had not been replaced when the previous client checked out.

Great trip and stay!

Good location in nyc—an easy walk to many places. Getting an elevator takes too long during busy parts of the day. The bathrooms are clean and modern but hardly any place to place items you need. Some poor design thinking. It was still an overall good experience.

Nice staff good stay