プルマン・ザムザム・マッカ

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Everything was perfect

Yes

Everything is good

clean room. friendly staff.

Amazing

It’s good hotel to stay

Extremely dirty and outdated with bad crowds. Hotel needs a complete Reno job

Very good front desk staff and house keeping.

Awesome stay overall!

Good

Gr

Breakfast and dinner were generally the same. The variety of food was limited, but the taste was average. Room cleanliness at the hotel was good. However, the hotel has a general problem with humidity, mold, and dampness. It was not worth paying this much.

Rooms was excellent and staff was good

Every thing very very good. 4 minutes to kharam.

Cleaning staff was good. But initially room was not prepare for 4 person. They accommodate 4 person in 2 person room

The room is advertised as haram view, there was no view . When we raised this they said they only have partial Kaaba view. The room we stayed in initially had damp smell init and the state of the room was not 5star. They then changed the room to a better one. Iv stated here before and it will be last this year.

For a 5 star hotel the rooms are very outdated. Rooms Need full modernisation to bring it in line with other 5 star hotels. Repetitive food for dinner. Excellent location for the Haram. Excellent housekeeping staff and restaurant staff always willing to help.

Staff and clean room

The room I booked it was for 2 adults and 3 children’s. But they did provide me only 2 single beds! It was really hard for me to seeing this after 5 hours journey from Madinah . I spoke to customer service and they told me to the reception desk and asking me if I pay 200 Saudia Rial they can get me another single bed which Still not enough for 5 of us. They should’ve given any option to booking this accommodation for among of us. I didn’t have any option left , so I paid 200 rial per night. But was not enough for me, there was more surprises were waiting for me , the bathroom sink was stuck, the bathtub fochet was terrible. When I was trying to do Odhu the head shower went on and made full wet .same thing happened with my wife and doughter . I complained to customer service , they sent the maintenance guy but he fixed only hand wash sink . I was facing all these until I left the hotel. I won’t book this hotel again.