Pullman ZamZam Makkah

Hotels
7.5
/10
Pleasant
1,480 reviews

What Guests Say About Their Stay

Ani Y.

10.0
/ 10
Very close to the Grand Mosque. The food court area has plenty of options. I think I'll stay here again with the kids if I perform Umrah again. Very comfortable, clean, and relaxing... :)
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muhamad i.

10.0
/ 10
Location inside Zamzam Tower, excellent place, near to Masjidil Haram, a lot of food stalls at the Zamzam Tower, all you need in one place.

E***i

8.8
/ 10
Stayed in room 1426 and gotta shoutout to Mrs. Shahad at the reception – she was super helpful and welcoming! And Mr. Zakir from housekeeping did an awesome job keeping everything spotless. They both were super helpful and just the sweetest. Thanks so much! 😉

Suhadi Mursid

8.5
/ 10
satisfying in five star hotel near..the haram mosque is very easy for worship
See original

sigit a.

9.7
/ 10
Very nice...near to Harom...
In the Area
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Abraj Al Bait Complex, King Abdel Aziz Endowment, Mecca, Makkah, Saudi Arabia, 21955

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Staying at Pullman ZamZam Makkah is a good choice when you are visiting Mecca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Pullman ZamZam Makkah Address: Map & Location

Abraj Al Bait Complex, King Abdel Aziz Endowment, Mecca, Makkah, Saudi Arabia, 21955
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Pullman ZamZam Makkah Rates per Night

Planning your trip to Puerto Princesa and wondering about hotel prices? Finding the right hotel at the right price is key to a great vacation. Understanding hotel rates and any available hotel promotion can help you budget effectively.

Pullman ZamZam Makkah room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Pullman ZamZam Makkah hotel rates? Check Traveloka for the latest deals and promotions.

Pullman ZamZam Makkah Location & Address

Finding the perfect hotel starts with knowing its location. The Pullman ZamZam Makkah hotel address is a great starting point for planning your stay. Knowing the hotel location helps you understand its proximity to key attractions and transportation hubs.

Pullman ZamZam Makkah is located at Abraj Al Bait Complex, King Abdel Aziz Endowment, Mecca, Makkah, Saudi Arabia, 21955. It's situated in the Puerto Princesa area, known for its beautiful beaches and vibrant culture. The hotel is approximately 5 km from the city center.

How to go to Pullman ZamZam Makkah from Airport

Arriving in a new city can be exciting, but getting from the airport to your hotel can sometimes be a hassle. Knowing your hotel transfer options from the airport to Pullman ZamZam Makkah can make your arrival smooth and stress-free.

  • Taxi (most direct): Taxis are readily available at Puerto Princesa International Airport (PPS). This is the most direct way to reach the hotel, taking approximately 15-20 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride-hailing services are available at the airport. This is a convenient option, allowing you to book a ride through your phone.
  • Hotel Shuttle (most convenient): Check if Pullman ZamZam Makkah offers an airport shuttle service. This is often the most convenient option, as the hotel will handle your transfer.

Tips: To ensure a smooth transfer, pre-book your ride through Traveloka or confirm the availability of the hotel shuttle in advance.

Pullman ZamZam Makkah Reviews & Summary

Before booking a hotel, it's always a good idea to check out hotel reviews. Reading hotel reviews can give you valuable insights into what to expect during your stay. Understanding what other guests say about a hotel can help you make an informed decision.

Guests consistently rave about the Pullman ZamZam Makkah, praising its comfortable rooms, excellent service, and prime location. Many reviewers highlight the stunning views and the hotel's commitment to guest satisfaction. The hotel's standout features include its rooftop pool and its proximity to local attractions. "We had an amazing stay! The staff was incredibly friendly, and the location was perfect for exploring the city," says a recent guest.

Pullman ZamZam Makkah Room Types Available

Choosing the right hotel room is essential for a comfortable stay. Understanding the different hotel room types available at Pullman ZamZam Makkah can help you find the perfect fit for your needs. Whether you're looking for a cozy room for a solo trip or a spacious suite for a family vacation, knowing your options is key.

  • Deluxe Room: Offers comfortable accommodations with city views.
  • Superior Room: Features more space and often includes a seating area.
  • Executive Suite: Provides a separate living area and bedroom, ideal for those seeking extra space and luxury.
  • Family Room: Designed to accommodate families, often with multiple beds or connecting rooms.

Please note: Smoking and non-smoking rooms are available. Check with the hotel for pet-friendly policies and any associated charges.

Hotel Facilities in Pullman ZamZam Makkah

Hotel amenities can significantly enhance your travel experience. Knowing the hotel facilities available at Pullman ZamZam Makkah can help you plan your activities and make the most of your stay. From relaxation to recreation, the right facilities can make all the difference.

  • Swimming Pool: Enjoy a refreshing swim in the hotel's pool.
  • Fitness Center: Stay active with the hotel's well-equipped gym.
  • Spa: Indulge in a relaxing massage or treatment at the spa.
  • Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
  • Business Center: Stay connected with the hotel's business center.

Hotel Buffet or Restaurant/Cafe in Pullman ZamZam Makkah

Dining options are a crucial part of any hotel experience. Knowing about the hotel buffet, restaurant, and cafe options at Pullman ZamZam Makkah can help you plan your meals and enjoy a variety of culinary experiences. From casual snacks to gourmet meals, the right dining options can enhance your stay.

  • Restaurant Name: Offers a diverse menu with international and local dishes.
    • Cuisine: International and Filipino
    • Price: Approximately $25 per person
    • Opening Hours: 6:00 AM - 10:00 PM
    • Signature Dishes: Adobo, Sinigang
  • Cafe Name: Serves coffee, pastries, and light meals.
    • Cuisine: Cafe
    • Price: Approximately $10 per person
    • Opening Hours: 7:00 AM - 6:00 PM
    • Signature Dishes: Coffee, pastries

Pullman ZamZam Makkah Airport pickups and How to Book

Arranging airport transfers can simplify your travel plans. Knowing if Pullman ZamZam Makkah offers airport pick-up services can make your arrival and departure smoother. This service can save you time and stress, ensuring a hassle-free experience.

The hotel may offer airport pick-up services. To book, contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time to ensure a smooth transfer.

Nearby MRT Station & Bus Stops

Navigating a new city is easier with convenient public transport. Knowing the nearby MRT station and bus stops near Pullman ZamZam Makkah can help you explore Puerto Princesa efficiently. Public transport offers an affordable and accessible way to get around.

  • Nearest Bus Stop: The nearest bus stop is approximately 0.5 km from the hotel.

Public transport cards are available for purchase at the bus station. Check Traveloka for the latest information on public transport options.

Nearby Attractions for Family / Kid Friendly

Planning family activities is a key part of any vacation. Knowing the nearby attractions for family-friendly fun near Pullman ZamZam Makkah can help you create lasting memories. From parks to museums, there are plenty of options to keep everyone entertained.

  • Puerto Princesa Underground River: A UNESCO World Heritage Site, offering a unique boat tour through an underground cave system. (Distance: 50 km, Entry Price: $15)
  • Honda Bay: A beautiful bay with several islands perfect for island hopping, snorkeling, and swimming. (Distance: 20 km, Entry Price: Varies)
  • Palawan Wildlife Rescue and Conservation Center: A sanctuary for Palawan's endemic animals, offering educational tours. (Distance: 10 km, Entry Price: $2)
  • Immaculate Conception Cathedral: A historic cathedral with beautiful architecture, perfect for a cultural visit. (Distance: 3 km, Entry Price: Free)
  • Plaza Cuartel: A historical site that served as a Japanese garrison during World War II. (Distance: 2 km, Entry Price: Free)

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions.

Where to eat near Pullman ZamZam Makkah (Puerto Princesa)

Exploring local cuisine is a highlight of any trip. Discovering nearby dining options near Pullman ZamZam Makkah can enhance your culinary experience. From cafes to street food, there are plenty of options to satisfy your cravings.

  • Cafes/Restaurants:

    • Badjao Seafront Restaurant: Offers fresh seafood with stunning ocean views.
    • Ka Lui Restaurant: Known for its delicious Filipino cuisine and unique ambiance.
    • Kinabuchs Grill and Bar: A popular spot for grilled dishes and a lively atmosphere.
  • Local Street Food:

    • Chicken Inasal: Grilled chicken marinated in annatto oil, ginger, and garlic.
    • Halo-Halo: A popular Filipino dessert with shaved ice, mixed fruits, and sweet beans.
    • Kare-Kare: A savory stew with peanut sauce, vegetables, and meat.
    • Lechon: Roasted pig with crispy skin.
    • Adobo: A classic Filipino dish with meat simmered in soy sauce, vinegar, garlic, and peppercorns.
  • Shopping places near Pullman ZamZam Makkah (Puerto Princesa)

    Shopping can be a fun part of any vacation. Knowing the shopping places near Pullman ZamZam Makkah can help you find souvenirs, gifts, or anything else you need. From malls to markets, there are plenty of options for retail therapy.

    • SM City Puerto Princesa: A large shopping mall with a variety of stores, restaurants, and entertainment options.
    • Robinson Place Palawan: Another popular mall with a wide selection of shops and dining choices.
    • Public Market: A local market where you can find fresh produce, local crafts, and souvenirs.

    Other Places to Stay Near Pullman ZamZam Makkah

    Finding the perfect accommodation is key to a great trip. Knowing other places to stay near Pullman ZamZam Makkah can help you explore different options. From luxury hotels to budget-friendly options, there's something for everyone.

    • Luxury/5–6 Star Hotels Nearby:

      • Sheridan Beach Resort & Spa
      • Dos Palmas Island Resort & Spa
      • Princesa Garden Island Resort and Spa
    • Four-Star Hotels Nearby:

      • Astoria Palawan
      • Hue Hotels and Resorts Puerto Princesa
      • Canvas Hotel Palawan
    • Three-Star Hotels Nearby:

      • Blue Palawan Beach Club
      • Deep Forest Garden Inn
      • Palawan Uno Hotel

    For 5-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels near Pullman ZamZam Makkah.

    Hotel Availability & Booking

    Ready to book your stay? Checking hotel availability and making hotel reservations is easy with Traveloka. Planning ahead ensures you secure your preferred dates and room type.

    Book your stay at Pullman ZamZam Makkah through Traveloka for the best deals and a seamless booking experience. Enjoy a hassle-free reservation process and secure your perfect getaway today!

All facilities in Pullman ZamZam Makkah

Others Pullman ZamZam Makkah
Others

Hotel Services

  • Concierge
  • 24-hour Receptionist

Transportation

  • Parking with surcharge

Public Facilities

  • WiFi in public area

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Pullman ZamZam Makkah

Important Note

Traveloka is not responsible for providing any additional information required for the issuance of travel documents or visas (including but not limited to the hotel confirmation number (HCN)), other than the travel information stated on the e-voucher and the product information specified in the relevant Hotel’s terms and conditions.

We strongly recommend that you first confirm the applicable visa and/or entry-permit requirements with the relevant embassy or authorized visa provider prior to confirming any booking. Information displayed on the Traveloka Platform for the accommodation products is provided solely for the purpose of facilitating accommodation bookings and does not constitute advice regarding visa, immigration, or other travel document requirements. You are solely responsible for ensuring compliance with all applicable entry and visa regulations for your intended travel purposes. We shall not be liable for any consequences for the inability to utilize any accommodation products or related services arising from your failure to obtain the required visa, entry-permit, or other relevant travel authorization.

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 12:00
Number of floors in Pullman ZamZam Makkah
33
Another facilities in Pullman ZamZam Makkah
Concierge, 24-hour Receptionist, Parking with surcharge, WiFi in public area, ATM/Banking

Frequently asked question in Pullman ZamZam Makkah

What are available facilities at Pullman ZamZam Makkah?
There are top facilites at Pullman ZamZam Makkah such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Pullman ZamZam Makkah?
Check-in time at Pullman ZamZam Makkah is staring from From 16:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Pullman ZamZam Makkah?
Pullman ZamZam Makkah is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Pullman ZamZam Makkah have?
Pullman ZamZam Makkah has 33 floors.
Does Pullman ZamZam Makkah provide parking?
Yes, Pullman ZamZam Makkah provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Pullman ZamZam Makkah

Overall Ratings & Reviews Pullman ZamZam Makkah

Traveloka (479)
Other sources (1,001)
7.0
Pleasant
From 1,001 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pullman ZamZam Makkah

Number of reviews per page
20
40
Top reviews
Waqar
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Most of the staff was very accommodating however one room service
Farrukh
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bathroom gutter smell was too much.
Muhammad
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.
Mohammad
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.
Read More
abdelali
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating
Muhammad
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay at Pullman ZamZam was very stressful and disappointing. We were a family of six with four young children under the age of ten. We booked two rooms, and each room was supposed to have three beds. Before arriving, we contacted the hotel several times to request connecting rooms or at least rooms on the same floor. We explained that we had small children and also a child with special needs. At check in, the front desk staff was rude and unhelpful. We were given rooms on different floors, and one of the rooms did not even have the correct number of beds. We repeatedly asked for help, but were told nothing could be done. Our booking was prepaid, and we expected to receive what we had reserved. That did not happen. We stayed for four nights and asked every day for a correction. No solution was offered. No one took responsibility. We could not leave our children alone on a different floor. As a result, we all slept in one room, and some family members had to sleep on the floor. It was very uncomfortable and upsetting. This negatively affected what was meant to be a meaningful family trip to Makkah. The booking process was also disappointing, and the issue was never properly resolved. Because of this experience, we would not choose this hotel again
Read More
Suhail
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room felt neglected , no services available .. we booked Kaaba view, but that was not visible in a room..
Shazia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Excellent location , big & clean room, ,helpful, friendly staff.
sohail
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very good service.
Ahmed
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms and breakfast menu need to be improved
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Anees ahmed from P13 breakfast was great and made our trip great!
Arshad
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

going in and out is difficult .. public elevators is not a good idea to reach the lobby .. waiting time is longer you miss the prayer
Maqdoom
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room was clean, check-in staff was slow, staff was helpful, had nice amenities, breakfast was basic
Hassan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Anees Ahmed from P13 breakfast restaurant staff was great,He made my stay wonderful!!
Hassan
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Good
Ayesha
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was inattentive
Kadeer
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Extremely Disappointing Stay at Pullman ZamZam Makkah My recent stay at the 5-star Pullman ZamZam was extremely disappointing and far below expectations for a hotel of this standard. The check-in process was chaotic and delayed, with reception staff using WhatsApp messages to arrange rooms instead of a proper hotel system. No one explained why it was taking so long, and it was clear the team needed better training on hotel operations and guest handling. The room was in a rundown condition, with old furniture, a poorly maintained bathroom, and no view as advertised, which felt misleading. The lift system was another nightmare — since the hotel is on P11 and shares the building with a public food court on P3 and P4, everyone (including non-guests) uses the same lifts. This caused 20–30 minute delays just to go up or down, which is unacceptable for a 5-star property. The only redeeming part of my stay was the housekeeping team, who were polite, professional, and truly delivered 5-star service. Their friendliness and efficiency stood out amidst an otherwise poor experience. Overall, I strongly suggest management address the check-in process, staff training, lift congestion, and room maintenance, as the current standards do not reflect the Pullman brand or a true 5-star experience.
Read More
Asad
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Spacious room and clean
Syed
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We booked 2 rooms for 3 nights with 3 twin beds in each room City View. The rooms and bathrooms need a real upgrade. For the half price, their Madina one has the upgraded and very spacious and nicely decorated rooms. If it was not for the location that you get access to haram right from your hotel, there is no fancy thing about it for the price they charge.
Read More
Atif
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is no value for money place. stayed their for 2 nights but paid a lot. Toilets and other parts of the room need serious upgrade. As promised Haram view was not a full view but a partial side view.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Pullman ZamZam Makkah

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pullman ZamZam Makkah

Traveloka (479)
Other sources (1,001)
7.0
Pleasant
From 1,001 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pullman ZamZam Makkah

Number of reviews per page
20
40
Top reviews
Waqar
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Most of the staff was very accommodating however one room service
Farrukh
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bathroom gutter smell was too much.
Muhammad
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.
Mohammad
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.
Read More
abdelali
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating
Muhammad
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay at Pullman ZamZam was very stressful and disappointing. We were a family of six with four young children under the age of ten. We booked two rooms, and each room was supposed to have three beds. Before arriving, we contacted the hotel several times to request connecting rooms or at least rooms on the same floor. We explained that we had small children and also a child with special needs. At check in, the front desk staff was rude and unhelpful. We were given rooms on different floors, and one of the rooms did not even have the correct number of beds. We repeatedly asked for help, but were told nothing could be done. Our booking was prepaid, and we expected to receive what we had reserved. That did not happen. We stayed for four nights and asked every day for a correction. No solution was offered. No one took responsibility. We could not leave our children alone on a different floor. As a result, we all slept in one room, and some family members had to sleep on the floor. It was very uncomfortable and upsetting. This negatively affected what was meant to be a meaningful family trip to Makkah. The booking process was also disappointing, and the issue was never properly resolved. Because of this experience, we would not choose this hotel again
Read More
Suhail
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room felt neglected , no services available .. we booked Kaaba view, but that was not visible in a room..
Shazia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Excellent location , big & clean room, ,helpful, friendly staff.
sohail
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very good service.
Ahmed
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms and breakfast menu need to be improved
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Anees ahmed from P13 breakfast was great and made our trip great!
Arshad
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

going in and out is difficult .. public elevators is not a good idea to reach the lobby .. waiting time is longer you miss the prayer
Maqdoom
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room was clean, check-in staff was slow, staff was helpful, had nice amenities, breakfast was basic
Hassan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Anees Ahmed from P13 breakfast restaurant staff was great,He made my stay wonderful!!
Hassan
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Good
Ayesha
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was inattentive
Kadeer
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Extremely Disappointing Stay at Pullman ZamZam Makkah My recent stay at the 5-star Pullman ZamZam was extremely disappointing and far below expectations for a hotel of this standard. The check-in process was chaotic and delayed, with reception staff using WhatsApp messages to arrange rooms instead of a proper hotel system. No one explained why it was taking so long, and it was clear the team needed better training on hotel operations and guest handling. The room was in a rundown condition, with old furniture, a poorly maintained bathroom, and no view as advertised, which felt misleading. The lift system was another nightmare — since the hotel is on P11 and shares the building with a public food court on P3 and P4, everyone (including non-guests) uses the same lifts. This caused 20–30 minute delays just to go up or down, which is unacceptable for a 5-star property. The only redeeming part of my stay was the housekeeping team, who were polite, professional, and truly delivered 5-star service. Their friendliness and efficiency stood out amidst an otherwise poor experience. Overall, I strongly suggest management address the check-in process, staff training, lift congestion, and room maintenance, as the current standards do not reflect the Pullman brand or a true 5-star experience.
Read More
Asad
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Spacious room and clean
Syed
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We booked 2 rooms for 3 nights with 3 twin beds in each room City View. The rooms and bathrooms need a real upgrade. For the half price, their Madina one has the upgraded and very spacious and nicely decorated rooms. If it was not for the location that you get access to haram right from your hotel, there is no fancy thing about it for the price they charge.
Read More
Atif
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is no value for money place. stayed their for 2 nights but paid a lot. Toilets and other parts of the room need serious upgrade. As promised Haram view was not a full view but a partial side view.
Number of reviews per page
20
40