Pullman ZamZam Makkah

Msg for clients. Value for money. Very good for getting to Haram by foot. Again well worth it in respects to how much against other local higher named hotel. Msg for hotel. Only thing I didn’t like was in the reception lobby area the Oud scent smell was too much and very much overpowering. This smell should be subtle. I have stayed in Fairmont twice and the smell is subtle.

Great service. Buffet breakfast is amazing. Lots of items

The classic room with city view and 3 single beds: The bed size was like children bed. No where near a twin bed size. My both rooms gave an odor. In one room the musky smell was so severe that I had to request my room to be changed. No microwave to heat any food. Very inconvenient. Bathrooms were very outdated and in extremely poor condition/nasty. The house keeping was done daily and polite. Location of hotel is convenient. Breakfast was good experience with many choices to pick from. Overall, overpriced considering room conditions. Would not book it next time.

we are two famely they put us 5fl and 12 fl, we ask swich the floor on 12 floore ,two room is empety i saw the cleaning person cleaning ,the room is until next day

Great stay !!!

Amazing hotel very close to harm everything was amazing all the stuff very professionals

Excellent location but after checkout having picked up by a car service took so long that I was late at the airport. The security wouldn’t let our taxi come in hotel. Pullman Zamzam can do better with coordinating with the officers to make it an easy for its guest to check out. Too many busses in that parking lot

It’s good hotel for family

good

Love this stay and highly recommend

The only problem is the elevator issue

Alles war top

Enjoyed the stay

Friendly staff, very close to the Haram

Clean and convenient.

By far the worse hotel experience I have had in my last 40 years of traveling, the food was very poor quality, when we arrived at the restaurant, most of the items are gone or very little left . We paid the food we did not use the facilities. We paid the upgrade,and paid for we did not get . Saud promised us new room, he told us the room is not ready , after couple hours we checked out of our room to know the room is not there , they had a change of heart . The only person who refused to give us the room won’t even tell us his name . He was very dismissive and short walked away and ignored us . In the end was not what this hotel promised to be , should be 2 star hotel due to the staff behavior toward many guests not us only . Would not recommend it to any person. Many hotels in the surrounding neighborhoods are by far much better staffed.

Very close to Masjid Al Haram

Great

Excellent location. Terrible service. Decent food. Old bathrooms and carpets. Needs a lot of improvement in customer service.

When check in was too slow, so i need wait the line more than 1 hours