พูลแมน ซัมซัม มักกะห์

We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again.

Issue with the room when we checked in and then we talked to the duty manager Mohammad he is very polite and accommodating person he listen our issue and Asked desk staff Ahmad to help us and Ahmad gave us some good options and finally we pay some extra and upgraded to Presidential suite. That is a lovely option as we have Haram view Alhamdulillah. Again thanks for Mohammed and Ahmed for making our stay very comfortable.

Close proximity to Al-Haram. Staffs are helpful. Cons: I wish all elevators are straight connected to the ground (lower) level.

ใกล้มัสยิดใหญ่มาก โซนศูนย์อาหารมีอาหารให้เลือกเยอะมาก ฉันคิดว่าจะพักที่นี่อีกถ้าพาเด็กๆ ไปทำอุมเราะห์อีกครั้ง สะดวกสบาย สะอาด และผ่อนคลายมาก... :)

ที่ตั้งภายในหอคอยซัมซัม เป็นสถานที่ดีเยี่ยม ใกล้กับมัสยิดฮาราม มีแผงขายอาหารมากมายที่หอคอยซัมซัม มีทุกสิ่งที่คุณต้องการในที่เดียว