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Most of the staff was very accommodating however one room service

The bathroom gutter smell was too much.

High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.

The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.

Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating

Our stay at Pullman ZamZam was very stressful and disappointing. We were a family of six with four young children under the age of ten. We booked two rooms, and each room was supposed to have three beds. Before arriving, we contacted the hotel several times to request connecting rooms or at least rooms on the same floor. We explained that we had small children and also a child with special needs. At check in, the front desk staff was rude and unhelpful. We were given rooms on different floors, and one of the rooms did not even have the correct number of beds. We repeatedly asked for help, but were told nothing could be done. Our booking was prepaid, and we expected to receive what we had reserved. That did not happen. We stayed for four nights and asked every day for a correction. No solution was offered. No one took responsibility. We could not leave our children alone on a different floor. As a result, we all slept in one room, and some family members had to sleep on the floor. It was very uncomfortable and upsetting. This negatively affected what was meant to be a meaningful family trip to Makkah. The booking process was also disappointing, and the issue was never properly resolved. Because of this experience, we would not choose this hotel again

Room felt neglected , no services available .. we booked Kaaba view, but that was not visible in a room..

Trevliga, kunniga och hjälpsamma personal. Rent rum, servicen är excellent

Otel temizdi. Konumu çok iyiyidi.

Excellent location , big & clean room, ,helpful, friendly staff.

Very good service.

Rooms and breakfast menu need to be improved

Anees ahmed from P13 breakfast was great and made our trip great!

going in and out is difficult .. public elevators is not a good idea to reach the lobby .. waiting time is longer you miss the prayer

Room was clean, check-in staff was slow, staff was helpful, had nice amenities, breakfast was basic

Anees Ahmed from P13 breakfast restaurant staff was great,He made my stay wonderful!!

Vardi

Otel görsellerinizle uyuşmuyor. Kabe görünümlü diye kabenin köşesini dahi eğilerek gösteren bir oda 120 bin gibi bir ücret ödedik. Kahvaltı hiç iyi değil ayrıca temizlikte. Yine de türk dizileri sayesinde bizlere sevgi duyan bir kadının yardımıyla başka oda verildi ancak suit olmasına rağmen onda bile kabe görünmüyor çok kalabalık ve karmaşık bir otel. Ben hiç memnun kalmadım .tavsiye etmiyorum

Nah an Haram

Good