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The provided prExtremely disappointing experience. We arrived at the hotel around 1:30 a.m., only to find that the room looked nothing like the photos advertised on Expedia. The pictures are very misleading. The bed was supposed to be a queen, but it felt much smaller. The sheets and pillows looked dirty, and the pillows were tiny, flat, and very uncomfortable. The entire room and hotel felt unclean and poorly maintained. Even while we were sitting in the lobby, something bit our legs, leaving multiple itchy bites. We took photos of both the room and the bites as evidence because the condition of the hotel was completely unacceptable. We were so uncomfortable that we decided not to stay. Despite arriving in the middle of the night, we immediately went back to the front desk, checked out, and found another hotel. This was one of the worst hotel experiences we've ever had. I would not recommend staying here, especially since the rooms do not match the advertised photos.ic

Everything was good and clean

The best thing about the hotel was parking, which was not free, but convenient. The bed was very uncomfortable.

Hôtel situé proche du métro et pas loin du vieux quartier. Chambre propre.

Checked in and out within an hour. The staff at the front desk were extremely unhelpful and were more interested in socializing amongst themselves than helping guests. The parking area is cramped, disheveled and minimal, not worth the fee. The hotel location was surrounded by disheveled pedestrians and is not located in a safe looking part of town. The room had mold as well as stains on the ceilings and sheets. It appears as it had not been renovated since the buildings opening. Ended up not being able to get a refund/partial refund but only $51 back for the parking pass. 0/10 would not recommend.

près de tout

I stayed at three different hotels in different cities before arriving at Empire Suites Montreal, and every one of them followed the same standard practice: they charged the room fare upon arrival and only placed a temporary security hold (around CAD 100) after asking me to tap my card at check-in. To my surprise, Empire Suites charged my room rate approximately 20 hours before my arrival and also placed a CAD 250 security hold on my card without my knowledge or consent. As guests, we trust both the hotel and the booking platform with our sensitive payment information, expecting it to be used only according to standard check-in procedures. The experience became even more disappointing when, upon arrival, I was informed that the air conditioning in my assigned room was not working and that I could either accept the room or leave it. I had made my reservation almost a month in advance to ensure a comfortable stay, especially since I was travelling with my family and my 5-year-old child after 5–6 days of continuous travel. After repeatedly explaining our situation to the front desk representative, she eventually understood our circumstances and arranged another room with a working air conditioner, for which I am grateful. However, this raises an important question: if the hotel had known about the air conditioning issue for 15–20 days, as I was told, why were guests not informed in advance? It would have allowed us to make an informed decision or choose another hotel.

The room was clean , tv ok,and the price is just right. The breakfast is just early to close so you need to wake up early, anyway it’s the usual breakfast nothing especial. The parking is additional and NOT so spacious so … careful in parking 😆

Room was ok but the a/c wasn’t working on a very hot day. They switched us to another that had a smaller and very uncomfortable bed. The breakfast was not good either. It would not stay there again.

Room was spacious and clean. Bed was firm and a/c was quiet. It has a mini fridge and a hair dryer. It doesn’t have bath tub, shower only. Stayed at the hotel for 5 nights and the room was cleaned for 2 times. Breakfast was nice, not the best but it has quite a few selections. Boiled eggs, yogurt; pancakes, cereals, breads, croissants, oranges, apples, and bananas. I would definitely stay here again if visiting downtown Montreal. Location is the best! The Berry-Quam station connects to everywhere you go! We used the green, yellow, and orange line to travel to tourist attractions with ease. The subway is much better than ttc in Toronto…

Pour du court terme seulement Les espaces communs et les chambres ont besoin d'amour...

Dommage que la clientèle ne respecte pas le bruit le soir dans les chambres au niveau de l'accueil les explications ou renseignements sont très succinct et limités. Pour le parking le tarif est vraiment très cher

It was a hot (40C) and humid night in Montreal. AC was not working. We requested to fix the AC or change the room. They didn't listen to us but offered us to immediate check out with refund which was not possible as it was very difficult to find a hotel last moment because of Canada holiday (July 1). We had to spend a sleepless night. The two receptionist girls at the front desk was not courteous and helpful. I have never experienced this kind of treatment in any hotel before. We are not going to stay in this hotel in future.

Room did not have working WC and was 26 degrees. Complained 3 times and was told each time "someone will come and fix it" Nobody came. On checkout I complain3d and was told "You should have asked for a room change"

We spent five days at this location, and during our entire stay, nobody came to empty the trash, refill the paper towels, or even ask if we needed fresh towels or anything else. If you want breakfast, you need to arrive with plenty of time because the food is not refilled regularly. People were constantly asking for coffee, eggs, and croissants because everything was empty, and the staff did not seem to care. The breakfast was exactly the same every day and was very, very basic.

Very thin walls so bring extra earplugs! Also the breakfast was very basic. Clean rooms though!

staff was helpful. we got a sofa bed in our room. which was stained, had no sheet and all we felt was the springs of the sofa bed. They definitely need to upgrade their sofa beds. Washroom looked to be renovated but the rest of the room was outdated.

Hôtel où les lits sont pas confortable ,matelas en fin de vie Le déjeuner fait pitié. L hôtel a des tapis qui sont vieillots. L insonorisation est pas terrible. Ont demande un dépôt de 250.00 quand on a déjà payer à notre arriver.

I was very disappointed by the rooms. They were dirty, carpets wet, mattresses old, mold apparent in rooms. Bathroom was renovated and OK. The room had a very bad smell. The fridge did not work. The AC was the only thing that worked well.

It was a very good stay except like the last time, it was no improvement even if I mentioned what happen the last time. I did ask for a wake up and like the last time, it didn't happen so I was late.