Empire Suites

Hotel
Mencari bilik untuk anda...
6.4
/10
Baik
917 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Alex

10.0
/ 10
Overall the hotel was clean, the location was good, and the stay itself was fine. However, there were several disappointing issues. First, the hotel advertises parking, but when we arrived there were no available spots at all, so we were forced to use expensive paid parking elsewhere. This should be made clear in advance instead of giving guests the impression that parking will actually be available. Second, the security deposit was unreasonably high — $250 for just one night. That amount is excessive and unnecessary, especially for a short stay. The breakfast was also very poor and extremely limited, with barely any selection. The hotel itself was decent
Lihat terjemahan

Carlos Arturo Castellanos

10.0
/ 10
Check-in and the welcome were very friendly. The room was clean and had everything we needed in both the bedroom and the bathroom. The included breakfast was excellent with a great variety of food. The hotel's location is very convenient, just steps from the metro station.
Lihat terjemahan

Lorianne

10.0
/ 10
Chambre propre et confortable. Il faisait très froid dans la douche, mais bon... Il y avait de l'eau chaude assez rapidement. Une bonne place pour te stationner si tu veux explorer le centre ville à pieds. Les employés étaient gentils et n'ont pas hésité d'intervenir lorsque d'autres clients faisaient trop de bruit dans les couloirs.
Lihat terjemahan
Di Kawasan
Lihat Peta
1606 Rue Saint-Hubert, Downtown Montréal, Montréal, Québec, Canada, H2L 3Z3

Kemudahan Utama

Lihat Lebih
Restoran
Meja Depan 24 jam
WiFi
Lif
Empire Suites terletak di kawasan / bandar Le Plateau-Mont-Royal. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Empire Suites

1606 Rue Saint-Hubert, Downtown Montréal, Montréal, Québec, Canada, H2L 3Z3
Temui Lebih Banyak Tempat
Lobi Empire Suites
Lobi 2 Empire Suites

Ketahui Lebih Lanjut Mengenai Empire Suites

General


Berdekatan Pusat Seni Pentas Place des Arts

Location


Dengan penginapan di Empire Suites in Montreal (Pusat Bandar Raya Montreal), anda akan berada dalam 3 minit berjalan kaki dari Jalan Sainte-Catherine dan 2 minit memandu dari Pusat Konvensyen Montreal. Hotel ini berada 1.4 km dari Pelabuhan Lama Montreal dan 1.9 km dari Universiti McGill.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Universiti Quebec di Montreal - 0.2 km / 0.1 mi
CHUM - 0.2 km / 0.1 mi
Jalan Sainte-Catherine - 0.2 km / 0.2 mi
Jalan Saint Denis - 0.4 km / 0.2 mi
Teater St. Denis - 0.4 km / 0.3 mi
Jalan Sherbrooke - 0.4 km / 0.3 mi
Saint Laurent Boulevard - 0.8 km / 0.5 mi
M Telus - 0.9 km / 0.5 mi
Taman Lafontaine - 0.9 km / 0.5 mi
Rue Prince-Arthur Street - 1 km / 0.6 mi
Jalan Saint-Paul - 1.1 km / 0.7 mi
Pusat Seni Pentas Place des Arts - 1.1 km / 0.7 mi
Complexe Desjardins - 1.1 km / 0.7 mi
Pusat Salle Wilfrid-Pelletier - 1.2 km / 0.7 mi
The Underground City - 1.2 km / 0.7 mi

Lapangan terbang terdekat ialah:
Lapangan Terbang Montreal Metropolitan (YHU) - 15.1 km / 9.4 mi
Lapangan Terbang Antarabangsa Trudeau (YUL) - 20.5 km / 12.7 mi

Lapangan terbang pilihan untuk Empire Suites ialah Lapangan Terbang Antarabangsa Trudeau (YUL).

Facilities


Gunakan peluang rekreasi seperti pusat kecergasan atau kemudahan lain yang termasuk akses Internet wayarles percuma dan perkhidmatan rencam. Ciri-ciri tambahan di hotel ini termasuklah pendiangan di lobi, dewan bankuet dan mesin layan diri.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Ada rancangan acara di Montreal? hotel ini mempunyai kemudahan berukuran 2000 kaki persegi (186 meter persegi), yang termasuk ruang persidangan. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.

Dining


Gunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Sarapan Eropah percuma disajikan pada setiap hari dari 7:00 hingga 10:00.

Rooms


Selesakan diri anda di salah satu daripada 75 bilik berhawa dingin yang menampilkan televisyen skrin rata. Bilik anda disediakan dengan sebuah katil tilam berlapik. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut.

Semua kemudahan dari Empire Suites

Kemudahan Hiburan Empire Suites
Kemudahan Hiburan
Pusat Kecergasan Empire Suites
Pusat Kecergasan
Dewan Majlis Empire Suites
Dewan Majlis
Lobi Empire Suites
Lobi
Perkhidmatan Hotel Empire Suites
Perkhidmatan Hotel

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Penyimpanan bagasi
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Bankuet
  • Ketuhar gelombang mikro (berkongsi)
  • Pendiangan di lobi
  • Parkir

Kemudahan Perniagaan

  • Kemudahan perniagaan
  • Bilik persidangan
  • Stesen komputer
  • Pusat perniagaan

Kemudahan Umum

  • Kawasan bebas rokok
  • Peti keselamatan
  • Lif

Makanan dan Minuman

  • Sarapan Eropah
  • Sarapan

Aktiviti

  • Perpustakaan

Kemudahan Internet

  • WiFi percuma

Kemudahan Berhampiran

  • ATM/Perbankan

Sukan & Rekreasi

  • Kecergasan

Polisi Penginapan & Maklumat Umum di Empire Suites

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
16:00 - 00:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit dan kad debit; wang tunai tidak diterima
  • Hartanah ini mempunyai hak untuk melakukan prapengesahan kepada kad kredit tetamu sebelum ketibaan.
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
, Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Kad kredit yang digunakan untuk menempah tempahan perlu ditunjukkan oleh pemegang kad semasa daftar masuk bersama-sama dengan pengenalan foto yang sepadan. Aturan lain perlu diselaraskan dengan hartanah sebelum ketibaan. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Restoran, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 16:00 - 00:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Empire Suites
75
Fasilitas lain di Empire Suites
Perkhidmatan dobi, Penyimpanan bagasi, Kakitangan berbilang bahasa, Penyambut tetamu 24 jam, Pekerja rencam

Soalan lazim tentang Empire Suites

Apa facilities yang tersedia di Empire Suites?
Berikut facilities yang ada di Empire Suites seperti Restoran, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Empire Suites?
Masa check-in di Empire Suites bermula dari 16:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah Empire Suites menyediakan sarapan pagi?
Ya, Empire Suites menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Empire Suites?
Empire Suites ialah hotel bertaraf 3.5-bintang.
Berapakah jumlah bilik yang terdapat di Empire Suites?
Jumlah keseluruhan bilik di Empire Suites ialah 75.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Empire Suites

Penilaian & Ulasan Keseluruhan Empire Suites

Traveloka (1)
Sumber lain (916)
6.4
Baik
Daripada 916 ulasan
Kebersihan

6.8

Keselesaan Bilik

6.6

Perkhidmatan dan Kemudahan

6.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Empire Suites

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Melissa
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was nice. Except upon entering, we were told there were so parking spots left if we didn’t make a reservation for parking. We had no idea. So we were told to park down the street in public parking. Room was small. Beds were small. Whole hotel feel was just outdated and gross. No washcloths in the bathroom. No place to put your soap or shampoo bottles in the shower. Never even tried the breakfast. They only gave us 2 breakfast tickets when we were 3 adults on the reservation. Didn’t even bother to go get that corrected. Would not stay here again.
Read More
James
4.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Stayed here during the Montreal Grand Prix weekend - transferred to this hotel by expedia due to price gouging behaviour by another hotel who cancelled our booking. Expedia were great at finding a solution for us. Unfortunately this hotel is dire. The facilities are dilapidated and the rooms hot, smelly and barren. The breakfast was atrocious. Multiple problems with the room key not working.
Read More
Dean
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Really felt like we drew a wild card here, after reading the terrible Google AND the Expedia reviews, the latter of which clearly were edited to make it seem better than the former. I had booked months in advance trusting Expedia, but had a near panic the day before on reading in Google about an infestation of bed bugs looked like sometime last year. Yes it wasn’t the Fairmont, back room on the alley with the bus station and a homeless shelter, but it is the city, and the downtown location right near Berri-UQuam and the latin quarter can’t be beat, so much around the area. We had a great stay here, room and common spaces, were very clean, bathroom modern and had plenty of hot water, beds comfy, a/c quiet and working, no bed bugs thank goodness, mini fridge too. No in room lock boxes. The front desk help was super friendly and helpful.
Read More
Alex
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Overall the hotel was clean, the location was good, and the stay itself was fine. However, there were several disappointing issues. First, the hotel advertises parking, but when we arrived there were no available spots at all, so we were forced to use expensive paid parking elsewhere. This should be made clear in advance instead of giving guests the impression that parking will actually be available. Second, the security deposit was unreasonably high — $250 for just one night. That amount is excessive and unnecessary, especially for a short stay. The breakfast was also very poor and extremely limited, with barely any selection. The hotel itself was decent
Read More
suzanne
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The hotel is clean and have the option to park. The property is a little bit dated.
manuel
icon-
4.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

Un accueil déplorable sans effort pour parler français. L’établissement est médiocre.
Stephanie
icon-dengan Pasangan
dengan Pasangan
4.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Unfortunately we did not have a good stay. We stayed for 3 nights/4 days. Our air conditioning was not working in our room at all. We had asked for our air conditioning to be fixed and by the 3rd day I had asked 3 times and still did not get it fixed. It was very hot the days we were there (25 degrees and over). The third day I went to the front desk at 10am to ask about the air conditioning again. The couple in front of us had the same issue. We were told it would be fixed. We got back to our room at 4pm and it was still not fixed. Went down again to ask about it and ask for more plastic cups. Was told 10-15 mins and someone would be up. Waited 2hrs and 45mins and still no one showed up. Went down to the front desk. Waited there instead of up in my room to ensure I would be helped. They finally found someone to “help” me about 20 mins later. He came up to the room, looked at the thermostat and said it was fixed. I advised it was not as we could no longer adjust the temperature on the control when we could before but it just wasn’t cooling. He said he would check back in 30 mins. We had to leave for our dinner reservation. Came back after 10pm and it still wasn’t working. Went back down to the front desk shortly after midnight for a noise complaint of our neighbour. They said they would be right up. We waited outside our room for 20 mins to see if they were coming up but no one did. Spend a bit more money and stay elsewhere. Would not return ever again.
Read More
Carlos Arturo Castellanos
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Check-in and the welcome were very friendly. The room was clean and had everything we needed in both the bedroom and the bathroom. The included breakfast was excellent with a great variety of food. The hotel's location is very convenient, just steps from the metro station.
Fode
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

I did not get a chance to have breakfast
Taylor
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

First of all, the check-in process was one of the worst I’ve ever experienced. The line was constantly long because it seemed to take nearly 45 minutes per guest just to complete check-in and that’s only if everything went smoothly. My own check-in experience was terrible. Before arriving, I had already added a credit card to the reservation, but for some reason they refused to use it and instead demanded cash. When I offered the equivalent amount in USD based on our reservation total, they still refused it. Our booking was 385 CAD, which converts to roughly 281 USD, but they insisted on charging 385 USD instead — over 500 CAD. There was no way I was agreeing to that. I then had to contact the booking agency to update the reservation into my travel partner’s name so we could use their card. After that, we had to stand in the long check-in line for a third time. During the process, they also seemed confused about the booking platform, asking if we booked through Expedia when we had actually booked through Hotels.com. On top of that, they requested an additional security deposit that was never clearly disclosed beforehand. At that point, after spending well over an hour dealing with check-in, I just paid it so we could finally get to the room. The room itself was modest and bordering on shabby. It also lacked amenities that were shown in the listing photos, including a fridge and a larger TV. Even the elevators were bad, skip this one or you will regret it!!
Read More
Divya
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Everything was amazing
Azedine
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

L’hotel annule des chambres sans prévenir, prend les dépôts de garanties sans prévenir ni autorisation avant même l’arrivée… le personnel parle mal et manque de professionnalisme
Chantal
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
8.0
/10
Diulas 16 minggu yang lalu

Hotels.com verified review

L'hotel est bien les chambres aussi. Mais il y a des choses à revoir, les finitions ne sont pas au top pour l'accueil rien à redire sauf un manque de clareté pour les coupons de petit déjeuner.... Puisque j'en viens au petit déjeuner, là il y a à redire.... Des manquant sur à peu près tout comblé par une personne qui n'apparait que pour cela donc impossible de lui demander et elle ne parle pas bien français ni anglais appparemment... les oeuf amenés par 4 quand on est plus de 20 dans la salle, les verres qui manquent les couverts aussi et en plus la poubelle pur les assiettes en cartons est vite pleine et les couverts sont à poser dans un récipient par terre à coté de la poubelle... une table rendrait la chose moins roots.... ascenseur à moderniser qui monte un peut ou il veut (appels non priorisés...) entrée ok mais accessibilité invisible... elle se fait par le parking... dont l'acces est fermé par un porte de garage...
Read More
Matteo
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Insanely slow check in process, limited parking, room was stuck at 26 degrees and wouldn’t go down. Said they fixed it but they did not.
Mélanie
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
4.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Nous avons réservé une chambre pour 3 avec un lit double et un canapé lit pour le troisième couchage. Nous sommes arrivé mais rien n’était prêt ni disponible dans la chambre pour réaliser le couchage. Nous avons prévenu la réception et sommes allé faire un tour mais à notre retour rien n’avait bougé. Nous avons dû aller nous même cherché couette oreiller et drap à la réception. Ce qui est très limite. Nous avons également eu un problème avec les toilettes le lendemain et rebelote. Nous avons prévenu la réception sommes allé nous promener et rien n’avait était fait en 5h de temps.
Read More
Leigh
icon-dengan Rakan
dengan Rakan
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Parking is only good if you drive a smart car. Garage door never worked the entire stay. Zero hot water. Stains on the ceiling. The continental breakfast was some stale croissants and a communal slop bowl of yogurt. And I can’t forget the super cool trash can on the floor to put used cutlery into. We took some croissants to take back to our room and we were chased down by 2 women staff members saying we cannot eat in our room unless we pay extra. YES THEY WANTED EXTRA MONEY FOR US TO EAT A PIECE OF BREAD IN OUR ROOM.
Read More
Robert
icon-
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

L'ascenseur a besoin d'amour. Beaucoup d'amour!
Riza
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

We had a good stay
Sean
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Overall, we had a good stay at Empire Suites, with a few notable drawbacks. The location is a strong point—convenient for downtown Montreal and within walking distance to many attractions, restaurants, shops, and places like Bell Centre. The hotel itself is older and could use some updates. We booked a room with two beds, which included one standard bed and a pullout couch for the kids. Unfortunately, the pullout bed was very uncomfortable. When we first opened it, there was also a box of condoms left on the floor, which was an unpleasant surprise, especially with children. Aside from that, the overall cleanliness of the room and hotel was very good. Staff were friendly and helpful, and we had no issues with service. One thing to note is that rooms do not include a fridge, which would have been helpful for a family stay. Parking is available in the garage, which is convenient, but spaces are quite tight—larger vehicles may have difficulty. Breakfast was included and was good, but you need to arrive early. While items were restocked, the selection became more limited as the morning went on. In summary, this was a good stay overall thanks to location and staff, but the rooms would benefit from updates and a few improvements for families.
Read More
MARCELLIN
icon-
2.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

Mon séjour à Empire Suites Hotel a été une expérience absolument désastreuse du début à la fin. À peine arrivé dans la chambre après le check-in, j’ai été frappé par une chaleur étouffante, à un point où j’ai failli m’évanouir. Impossible de régler le thermostat puisqu’il était défectueux. Je suis retourné à la réception en espérant un minimum de compréhension… mais la réceptionniste s’est montrée totalement froide et sans aucune empathie. Sa seule réponse : prendre la chambre telle quelle ou quitter l’hôtel. Aucun effort, aucune solution proposée. Résultat ? J’ai dû passer la nuit dans ma voiture dans la rue car trop tard pour une autre réservation ailleurs , en plein froid. Une situation complètement inacceptable pour un établissement qui se dit professionnel. Le lendemain matin, aucune possibilité de me laver ou de me préparer correctement avant mes activités. Comme si ce n’était pas suffisant, j’ai eu des conséquences sur ma santé après ce séjour — gorge enflée et plusieurs jours cloué au lit à mon retour. Et le comble : des frais de 34,49 $ pour le stationnement ont été facturés sur ma carte de crédit… alors que je n’ai même pas utilisé leurs services ni dormi dans la chambre ! Impossible d’avoir des explications, le gestionnaire est soi-disant “jamais disponible”. Service client inexistant, conditions inadmissibles et pratiques douteuses. À éviter absolument.
Read More
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Empire Suites

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Penilaian & Ulasan Keseluruhan Empire Suites

Traveloka (1)
Sumber lain (916)
6.4
Baik
Daripada 916 ulasan
Kebersihan

6.8

Keselesaan Bilik

6.6

Perkhidmatan dan Kemudahan

6.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Empire Suites

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Melissa
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was nice. Except upon entering, we were told there were so parking spots left if we didn’t make a reservation for parking. We had no idea. So we were told to park down the street in public parking. Room was small. Beds were small. Whole hotel feel was just outdated and gross. No washcloths in the bathroom. No place to put your soap or shampoo bottles in the shower. Never even tried the breakfast. They only gave us 2 breakfast tickets when we were 3 adults on the reservation. Didn’t even bother to go get that corrected. Would not stay here again.
Read More
James
4.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Stayed here during the Montreal Grand Prix weekend - transferred to this hotel by expedia due to price gouging behaviour by another hotel who cancelled our booking. Expedia were great at finding a solution for us. Unfortunately this hotel is dire. The facilities are dilapidated and the rooms hot, smelly and barren. The breakfast was atrocious. Multiple problems with the room key not working.
Read More
Dean
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Really felt like we drew a wild card here, after reading the terrible Google AND the Expedia reviews, the latter of which clearly were edited to make it seem better than the former. I had booked months in advance trusting Expedia, but had a near panic the day before on reading in Google about an infestation of bed bugs looked like sometime last year. Yes it wasn’t the Fairmont, back room on the alley with the bus station and a homeless shelter, but it is the city, and the downtown location right near Berri-UQuam and the latin quarter can’t be beat, so much around the area. We had a great stay here, room and common spaces, were very clean, bathroom modern and had plenty of hot water, beds comfy, a/c quiet and working, no bed bugs thank goodness, mini fridge too. No in room lock boxes. The front desk help was super friendly and helpful.
Read More
Alex
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Overall the hotel was clean, the location was good, and the stay itself was fine. However, there were several disappointing issues. First, the hotel advertises parking, but when we arrived there were no available spots at all, so we were forced to use expensive paid parking elsewhere. This should be made clear in advance instead of giving guests the impression that parking will actually be available. Second, the security deposit was unreasonably high — $250 for just one night. That amount is excessive and unnecessary, especially for a short stay. The breakfast was also very poor and extremely limited, with barely any selection. The hotel itself was decent
Read More
suzanne
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The hotel is clean and have the option to park. The property is a little bit dated.
manuel
icon-
4.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

Un accueil déplorable sans effort pour parler français. L’établissement est médiocre.
Stephanie
icon-dengan Pasangan
dengan Pasangan
4.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Unfortunately we did not have a good stay. We stayed for 3 nights/4 days. Our air conditioning was not working in our room at all. We had asked for our air conditioning to be fixed and by the 3rd day I had asked 3 times and still did not get it fixed. It was very hot the days we were there (25 degrees and over). The third day I went to the front desk at 10am to ask about the air conditioning again. The couple in front of us had the same issue. We were told it would be fixed. We got back to our room at 4pm and it was still not fixed. Went down again to ask about it and ask for more plastic cups. Was told 10-15 mins and someone would be up. Waited 2hrs and 45mins and still no one showed up. Went down to the front desk. Waited there instead of up in my room to ensure I would be helped. They finally found someone to “help” me about 20 mins later. He came up to the room, looked at the thermostat and said it was fixed. I advised it was not as we could no longer adjust the temperature on the control when we could before but it just wasn’t cooling. He said he would check back in 30 mins. We had to leave for our dinner reservation. Came back after 10pm and it still wasn’t working. Went back down to the front desk shortly after midnight for a noise complaint of our neighbour. They said they would be right up. We waited outside our room for 20 mins to see if they were coming up but no one did. Spend a bit more money and stay elsewhere. Would not return ever again.
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Carlos Arturo Castellanos
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Check-in and the welcome were very friendly. The room was clean and had everything we needed in both the bedroom and the bathroom. The included breakfast was excellent with a great variety of food. The hotel's location is very convenient, just steps from the metro station.
Fode
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

I did not get a chance to have breakfast
Taylor
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

First of all, the check-in process was one of the worst I’ve ever experienced. The line was constantly long because it seemed to take nearly 45 minutes per guest just to complete check-in and that’s only if everything went smoothly. My own check-in experience was terrible. Before arriving, I had already added a credit card to the reservation, but for some reason they refused to use it and instead demanded cash. When I offered the equivalent amount in USD based on our reservation total, they still refused it. Our booking was 385 CAD, which converts to roughly 281 USD, but they insisted on charging 385 USD instead — over 500 CAD. There was no way I was agreeing to that. I then had to contact the booking agency to update the reservation into my travel partner’s name so we could use their card. After that, we had to stand in the long check-in line for a third time. During the process, they also seemed confused about the booking platform, asking if we booked through Expedia when we had actually booked through Hotels.com. On top of that, they requested an additional security deposit that was never clearly disclosed beforehand. At that point, after spending well over an hour dealing with check-in, I just paid it so we could finally get to the room. The room itself was modest and bordering on shabby. It also lacked amenities that were shown in the listing photos, including a fridge and a larger TV. Even the elevators were bad, skip this one or you will regret it!!
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Divya
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Everything was amazing
Azedine
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

L’hotel annule des chambres sans prévenir, prend les dépôts de garanties sans prévenir ni autorisation avant même l’arrivée… le personnel parle mal et manque de professionnalisme
Chantal
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
8.0
/10
Diulas 16 minggu yang lalu

Hotels.com verified review

L'hotel est bien les chambres aussi. Mais il y a des choses à revoir, les finitions ne sont pas au top pour l'accueil rien à redire sauf un manque de clareté pour les coupons de petit déjeuner.... Puisque j'en viens au petit déjeuner, là il y a à redire.... Des manquant sur à peu près tout comblé par une personne qui n'apparait que pour cela donc impossible de lui demander et elle ne parle pas bien français ni anglais appparemment... les oeuf amenés par 4 quand on est plus de 20 dans la salle, les verres qui manquent les couverts aussi et en plus la poubelle pur les assiettes en cartons est vite pleine et les couverts sont à poser dans un récipient par terre à coté de la poubelle... une table rendrait la chose moins roots.... ascenseur à moderniser qui monte un peut ou il veut (appels non priorisés...) entrée ok mais accessibilité invisible... elle se fait par le parking... dont l'acces est fermé par un porte de garage...
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Matteo
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Insanely slow check in process, limited parking, room was stuck at 26 degrees and wouldn’t go down. Said they fixed it but they did not.
Mélanie
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
4.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Nous avons réservé une chambre pour 3 avec un lit double et un canapé lit pour le troisième couchage. Nous sommes arrivé mais rien n’était prêt ni disponible dans la chambre pour réaliser le couchage. Nous avons prévenu la réception et sommes allé faire un tour mais à notre retour rien n’avait bougé. Nous avons dû aller nous même cherché couette oreiller et drap à la réception. Ce qui est très limite. Nous avons également eu un problème avec les toilettes le lendemain et rebelote. Nous avons prévenu la réception sommes allé nous promener et rien n’avait était fait en 5h de temps.
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Leigh
icon-dengan Rakan
dengan Rakan
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Parking is only good if you drive a smart car. Garage door never worked the entire stay. Zero hot water. Stains on the ceiling. The continental breakfast was some stale croissants and a communal slop bowl of yogurt. And I can’t forget the super cool trash can on the floor to put used cutlery into. We took some croissants to take back to our room and we were chased down by 2 women staff members saying we cannot eat in our room unless we pay extra. YES THEY WANTED EXTRA MONEY FOR US TO EAT A PIECE OF BREAD IN OUR ROOM.
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Robert
icon-
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

L'ascenseur a besoin d'amour. Beaucoup d'amour!
Riza
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

We had a good stay
Sean
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Overall, we had a good stay at Empire Suites, with a few notable drawbacks. The location is a strong point—convenient for downtown Montreal and within walking distance to many attractions, restaurants, shops, and places like Bell Centre. The hotel itself is older and could use some updates. We booked a room with two beds, which included one standard bed and a pullout couch for the kids. Unfortunately, the pullout bed was very uncomfortable. When we first opened it, there was also a box of condoms left on the floor, which was an unpleasant surprise, especially with children. Aside from that, the overall cleanliness of the room and hotel was very good. Staff were friendly and helpful, and we had no issues with service. One thing to note is that rooms do not include a fridge, which would have been helpful for a family stay. Parking is available in the garage, which is convenient, but spaces are quite tight—larger vehicles may have difficulty. Breakfast was included and was good, but you need to arrive early. While items were restocked, the selection became more limited as the morning went on. In summary, this was a good stay overall thanks to location and staff, but the rooms would benefit from updates and a few improvements for families.
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MARCELLIN
icon-
2.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

Mon séjour à Empire Suites Hotel a été une expérience absolument désastreuse du début à la fin. À peine arrivé dans la chambre après le check-in, j’ai été frappé par une chaleur étouffante, à un point où j’ai failli m’évanouir. Impossible de régler le thermostat puisqu’il était défectueux. Je suis retourné à la réception en espérant un minimum de compréhension… mais la réceptionniste s’est montrée totalement froide et sans aucune empathie. Sa seule réponse : prendre la chambre telle quelle ou quitter l’hôtel. Aucun effort, aucune solution proposée. Résultat ? J’ai dû passer la nuit dans ma voiture dans la rue car trop tard pour une autre réservation ailleurs , en plein froid. Une situation complètement inacceptable pour un établissement qui se dit professionnel. Le lendemain matin, aucune possibilité de me laver ou de me préparer correctement avant mes activités. Comme si ce n’était pas suffisant, j’ai eu des conséquences sur ma santé après ce séjour — gorge enflée et plusieurs jours cloué au lit à mon retour. Et le comble : des frais de 34,49 $ pour le stationnement ont été facturés sur ma carte de crédit… alors que je n’ai même pas utilisé leurs services ni dormi dans la chambre ! Impossible d’avoir des explications, le gestionnaire est soi-disant “jamais disponible”. Service client inexistant, conditions inadmissibles et pratiques douteuses. À éviter absolument.
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