HILTON GARDEN INN CALGARY DOWNTOWN

They should try to sleep and use the pillows, maybe they will realize its time to replace those stinky and worn out pillows. Upon check out, the front desk is trying to charge out credit card for the so called Destination Marketing Fee (DMF). As fat as i remember, we booked the hotel, got a confirmation and checked in but nothing was mentioned about this fees. DMF iMUST be fully disclosed to the customer upon booking NOT when your customer is about to checked out… Wont be coming back..

Great location for concerts at the Saddledome & stampede! Nicely decorated room with comfy bed. Parking across the street was only $3!!! Will definitely return.

Nice, clean hotel. The rooms were nicely decorated and the bed was very comfortable.

The room was great, the hotel is great. Unfortunately, however, the area around the hotel is extremely sketchy. People in alleyways doing drugs, etc. I know this is beyond the hotel’s control but, perhaps bringing the concerns of your guests to the authorities, might help rectify the situation.

Great room.

Location. However, neighborhood has many homeless people.

Great location downtown

Clean room, nice location downtown

Nice hotel, clean rooms and good service

It says made to order breakfast. But if you are including breakfast in your booking it is going to be generic buffet breakfast with fixed options. Also, expedia book do not involve total cost proporty asked me to pay $66 tax claiming it was not covered in expedia booking.

If you need a place to sleep for a night, it's good enough, although there are multiple better options in the area for the same price. While checking in, there was a line, and multiple staff simply walked by, looked, and continued on while the poor girl at the desk was stuck with a confused guest. The room was clean, and the bed was decent. The pillows lacked any firmness at all. While not directly the hotel's fault, the location in Calgary gets quite sketchy, and quite dirty surrounding the hotel. What is directly the hotel's fault is charging almost $40 a night for parking in a city where the average is half that. Even more egregious is that during check out they hit me with "Marketing Development Fee" of $11. No explanation as to what it is, or why it wasn't worked into the original cost of the night, or even why they didn't mention it during check in. Just scummy behavior. I had originally booked the place because it was close to an event I was attending. Regardless of how close it is to future events, I won't be back, and would rather walk an extra 10 mins.

Overall my stay was very nice! The parking can be a bit confusing since it’s not accessible until you go inside and let them know you’ll be using their parking garage. Other than that, the restaurant inside the hotel was great and the staff were extremely kind! I would recommend staying with them!

Two of the three times I spoke to the front desk, they spoke very fast and were abrupt and unhelpful, the hospitality did not match to cost of my stay. Also I understand it is outside of the hotel's control, but there was very loud construction right outside my window very late into the night, keeping me up past 2 a.m. that I was not made aware of before hand.

The hotel staff is friendly and helpful, but the restaurant and breakfast fall short of expectations. The breakfast is inadequately prepared, the buffet is minimal, and the service varies greatly from that of the front desk. It doesn't quite feel like a Hilton Garden Inn, especially compared to our positive experiences with Hilton hotels worldwide. As a frequent traveler, I recommend skipping the breakfast here, as there's a Tim Hortons nearby with more variety and affordable prices.

Quarto bem limpo Café da manhã internacional com bastante variedade

Didn’t Like?! There was no Safe Box in the room

Clean and welcoming room

The hotel was nice but there were things I was unaware of before staying here. The LRT is just outside and starts operating at 4:30. The road crossings and general noise woke me up. There is construction across the street that starts around 6:00. Homeless. So many homeless wandering around and sleeping. This is an anomaly but the water was turned off on the morning of my leave. Luckily there was a notification slipped under the door so I could adjust my schedule.

bit of an issue getting a room - but resolved nicely

Good ppl ace to stay