Mount Royal Hotel

I stayed here for five nights while visiting Banff. The location is excellent and makes it easy to explore the town on foot. The amenities in the room were adequate, with working towels, safe, fridge, and kettle. Staff were friendly on the first evening, and overall the stay was acceptable, but several issues affected the experience, especially given the price. The room itself felt mediocre. The electrical outlets at the nightstand did not work properly. Maintenance briefly looked at the issue but did not bring tools and advised they could not fix it. Upon arrival, the bed sheets and pillowcases had visible stains. We requested cleaning twice during our stay. The first time, the sheets we placed on the floor were put back on the bed without being changed. The second request was eventually handled and the sheets were replaced. The bathroom was not properly cleaned during the stay, with the shower and sink remaining dirty, and toilet paper was not restocked unless we called, at which point only one roll was provided. The room fan was quite loud, which made sleeping difficult unless kept on a low setting. While this may be expected in an older building, it still impacted comfort. Parking was also challenging, with limited scattered spots that required checking frequently after leaving with the car. The property listing mentions a shuttle bus, but this was not directly offered. Staff explained they could only suggest third-party providers rather than arrange transportation, which

Hotel management was very disappointing

Comfortable room in the heart of downtown. Easy parking and rooftop hottub

Rooms were amazing and the hot tubs were super nice! Will definitely be back!

Our favourite place. Will always be back.

The room was clean and perfectly located in banff

Le personnel fut très gentil et avenant

Friendly and accommodating staff, clean and comfortable, great location

Spotless, great staff, close to Everything

Very clean and easy to check in and out!

Room was clean, we had a king suite and there was enough room for the two of us to comfortably get around and sit to enjoy a glass of wine - even when our apres-ski days created a huge mess! Incredible location, decent rates, on-site parking, nice lobby restaurant - I would definitely return. The only semi-negative comment would be that to any hotel suite designers out there - MORE STORAGE AND HANGING SPACE! Even just hooks on a wall would have been helpful. They had nice "furniture pieces" in the room, but with ski clothing and going out clothes and lounge clothes there really wasn't a place to put everything so it just ended up on the floor. Not the end of the world though - I would definitely return to this hotel.

Clean room, very friendly staff, great food at restaurant brazen & two awesome hot tubs

Could have been better

Room could have been a little cleaner, but overall the hotel was very nice.

The staff was good. Room was a bit hard to find. Lots of rights and lefts and a bit of walk to the elevator but its conveniently located and i would stay there again.

Rooms were small, but quite clean, well appointed. The staff were extremely friendly and helpful. One of the hot tubs was down for maintenance which made access a challenge. Definitely a good value.

Our room was ridiculously small, especially considering it had a king-size bed. Basically, the king bed and 2 night stands took up almost the entire width of the room (with maybe an extra 2 feet to spare). It wasn't much better lengthwise. The room had one small window that overlooked the roof with pipes etc. You had a partial mountain view if you sat right in front of the window. The whole room felt very cramped and uncomfortable which was especially distressing because one person wasn't skiing and spent a lot of time in the room. Additionally, the carpets were stained, and nothing felt very clean. The whole hotel had sort of a shabby feel to it. Not impressed! I will say that the hotel is in a good location if you want to be in the center of town.

The staff was very welcoming, courteous and helpful. The rooms were also nice and we enjoyed roof top hot tub.

Clean, in the middle of the action, good food, and easy to walk to everything. I would stay again.

We had the most amazing time, the staff were wonderful, the food was amazing & the hot tub was the best place to go after a day walking around town. Will go back again!