Greenbank Hotel

Great room and staff very friendly

Staff were excellent, receptionist, waiters , guys in the pub all fabulous which is rare in hospitality these days. Food in the pub was fantastic, lovely burger and a beautiful pint of real ale “sea fury”. Breakfast was outstanding. Lovely room clean and tidy.

Great welcome from reception staff, great hotel, brilliant breakfast easy parking 10/10

Everything was great apart from an issue with the heating in the room which was quickly resolved. The staff and reception were very pleasant and helpful. Lovely room and view over the bay. Breakfast was really nice, was expecting a buffet but the set menu gave plenty of options. Would definitely stay here again.

Everything about the hotel was excellent

Lovely room with great view off the harbour

Had an excellent Saturday night stay. Great staff at check in desk, at the bar and at breakfast. Spotless, well appointed room with comfy bed. Bathroom looked to have been recently refurbished. Best tea and coffee tray I’ve ever seen! Location is perfect walkable distance from town. The views are stunning front the bar / restaurant. I got a great deal via Expedia, just wish I’d stayed another night! Will be back without doubt.

The breakfast provided such a good range of items; I asked for some to be swapped and it was no problem. Our room was really comfortable, spotlessly clean, fabulous view. The staff without exception were kind, approachable, knowledgeable, helpful. The bar was a pleasant place to sit. It is just such a relaxing, lovely place to stay.

Great stay at a lovely hotel - location was perfect (overlooking the bay), rooms were spacious & clean, parking was ideal and the facilities (including an excellent on-site pub called The Working Boat!) were spot on. Breakfast was delicious too! First time for us in Falmouth & this was an excellent choice -highly recommended.

Nice hotel for a short stay

Really lovely room and staff. Easy to park and super views. Only negative was the bed was very hard.

We had a lovely stay the room was ideal, atmosphere was lovely and the staff again could not do enough for you. Our evening meal was hot and delicious and the plates were warm too. We had a delicious breakfast but I found out that I had to pay for it, which was a little surprised, I thought it was all included when I booked the room. But overall very nice

Room was big, large confy bed clean. Carpet was a bit worn. Bathroom amazing with rain shower. Staff were friendly. Breakfast service was a bit slow but food was amazing.

Room was clean and nicely appointed. All of the staff were kind and helpful and the views were great. A wonderful little hotel.

Have stayed 4/5 times before but this time not quite as good - hand a room on the 1st floor and was quite noisy with people walking and talking in corridor after midnight as wedding was going on. Very busy at breakfast so took 45 mins for food to arrive. Will stay again as always been excellent previously but will try and get a room on the top floor as quieter

This is probably our twelfth stay at the Greenbank. We enjoy everything about it from the food to its history. We'll be back in a month or so!

Excellent all around experience

Great historic hotel with wonderful staff. The views are amazing

The hotel very clean . The staff very helpful and polite. Great location

I originally booked over a month prior to my stay. My sister was supposed to join me, unfortunately she had an accident. I contacted hotel.com to try to arrange a refund due to the circumstances, they reached out to the Greenbank Hotel and was told that their policy was strict and they would not refund. I then rang the hotel and explained the situation that my sister was unable to travel and that the reason I was coming to the hotel with my sister was to scatter our mothers ashes and have a memorial service There was no empathy from the receptionist that i spoke to and she said they had a strict policy and unable to refund. I had given them over a months notice. I was quite shocked at the lack of empathy and understanding. I travelled on my own to stay there as it had cost nearly over one Thousand two hundred pounds. My stay there was comfortable, the service good. Unfortunately the menu was too fancy and due to previous surgery i was limited to what i could eat. I decided to have Sunday lunch, the meat and gravy was nice but, all the vegetable were really hard, not edible except for the carrot parsnip mash. The roast potatoes were difficult to cut into as the skin was really tough, so i could only eat the centre of them. I will not be returning to stay at the Greenbank hotel, mainly due to how I was treated when I reached out to them for a cancellation and refund.