Locke At Broken Wharf

Nice layout to room. The mattress was a bit soft and worn. No forks in the drawers in the kitchen. Dark room but cosy, pleasant staff.

Tolle Lage, gute Ausstattung im Zimmer

The room/apartment was clean and smelled strong of cleaning products. The towels smelled too much of chlorine, which is both good and bad. It was also convenient to have all the stuff we need to make food in the room. Generally, no complains about the room. However, we extended our stay for one night and on our last night, my husband got stuck in the lift for more than half an hour. The staff were helpful assisting us but the only compensation offered was a room upgrade and free breakfast, which we didn't avail of since it would have been an extra hassle to move rooms and we left really early the next day to catch our flight. We haven't been contacted since we left.

Not cleaned well. Hair on shower walls and furniture.

Staff: everyone we dealt with was excellent. Housekeeping: sheets washed with some very chemical smelling detergent. Toxic. Had the windows proped over for hours even though it was cold. There was rubbish under the bed. Design: good size and layout. However, completely form over function! Couch/sofa was less comfortable than a park bench. Looked funky though! Lighting brought to you by an Emo Goth who doesn't want you to actually see inside cupboards. We has headtorches, so all good and were able to use kitchen after sunset. Wild how they fit a washing machine under that small counter (and washing machine!), but they only give you two of everything, and even if you used every plate and spoon it would still look empty! How about just providing a dish rack so we can wash our two plates? Or maybe provide some dish washing tablets too! Maintenance: oh boy. Where to start? Heated towel rail doesn't heat. Batheroom basin has not hot water. Seriously? Basin tap comes off when you use it. Maybe related to lack of HW? Two windows that swing out at the bottom and are meant to stay open, as I have used this type many times. These don't so if yoy want fresh air you will have to jam something in the gap to hold it open. Only one of two elevators working during our 3 day stay. Audio messaging in elevator was hilarious mumble of a foreign language number, maybe. Overall: good stay despite all the minor annoyances-- staff, good location but we'll look elsewhere next London visit.

Absolutely dreadful experience. Don't get fooled by their fancy photos/visuals on SNS. It's nowhere near as nice in reality. - ***We were NOT allowed to store our luggage on the day we checked out. They initially said it was possible, then somehow changed their mind. (Later they argued there isn't enough space.) - Some lights were not working (or flickering to be more precise). - Several power outlets were not functioning. - There were sticky stains on the toilet wall. - Staffs seemed untrained.

Very helpful personal. Very eas to reach from the metro station

地點不錯。

I booked a city studio, and in their photos it showed a sofa and real windows. But the room they gave me has a fake window and no sofa at all. I feel like they gave me a cheaper micro room instead. This hotel used to be my favourite, but now I don’t think I’ll stay there again

Wir hatten die Kategorie Micro Zimmer. Sehr sauber, freundliches Personal, direkt an der Themse. Mit der Metro super erreichbar. Toller Service.

Nice and clean Not really a four stars hotel as I’m used to and a bit expensive, but probably in line with London prices 🙁 Well in the center and easy connections with all the city. All in all, also if knowing it is a bit expensive, I would use it again

The staff were very helpful.

Staff and location are great.

Convenient location

The room was spotless, fresh an comfortable. The staff were, extremely helpful,polite and professional. The hob was not working, it was highlighted for their maintenance team. This was the only small issues. However the microwave/oven served sufficiently for us.

Positive: The room was amazing, spacious, kitchenette’s appliances are good quality (using smeg cooker, washing machine), dishwasher and great crockery. All the furnitures they use are very unique and comfortable. The location is amazing with Millenium Bridge as the cafe’s view, delicious pastry and other choices for breakfast. Negative: Despite giving 5* I was surprised to see the toilet bowl was dirty, there was old black stained (room 416) and I noticed your guests toilets on the basement were clean. So it doesn’t make sense.

Clean but no cleaning if you don't stay for longer. You need to request a refresh. I didn't know that, even though it was not needed in my case. Smaller rooms but modern. No windows in mine. Smaller placed with lower ceilings but cozy, clean, and modern. Good customer service via WhatsApp.

Rooms are very dark. Bed had a huge dip in it, shower was broken and shower gel was empty. Reception staff in check in were not very welcoming. Stayed at a few of the Lockes, would not recommend this one.

Rooms- Yes, rooms as in multiple rooms. The first room assigned to us, there was a thiiicckk layer of dust underneath the drawers and under the bed. This could not have accumulated overnight but over months of not cleaning under it. I started sneezing and my son was coughing when we stayed in the room. When my husband complained about the disgusting state, they offered a different room. When my husband checked the first room that was offered, there still was a thick layer of dust underneath the drawers to which the staff even looked under and was apologetic. The second room was better so we agreed to move to a different room. The towel rack did not work and temperature cannot be changed in the room. We have raised the concern of the towel rack and room temperature 3 times but nothing has been done. The staff were amazing and accommodating and tried to do their best with the situation.

Very comfortable room, soft bed and nice bathrooom. The kitchenette was well provisioned. Staff were cheerful and helpful. The hotel was young and trendy, perhaps I’m a bit older than there target market. Location was execellent, very central but fairly quiet. The lighting in the room could have been a bit brighter is the only suggestion I could make.