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Grand Hotel Gozo

Hotel
8.6
/10
Sangat Baik
736 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Barbara

10.0
/ 10
Your staff of all nationalities are great. Very helpful and caring loved watching all the activities in the port from my balcony The masseuse was terrific helping me with a shoulder problem Hope to come back Thank you all
Lihat terjemahan

David

10.0
/ 10
An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.
Lihat terjemahan

Conyo

10.0
/ 10
It appeared that hotel was under renovation, so it should be going in the right direction.
Lihat terjemahan
Di Kawasan
Lihat Peta
St Anthony Street, Mgarr, Malta, Għajnsielem, GSM 9026

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
WiFi
Lif
Grand Hotel Gozo terletak di kawasan / bandar Ghajnsielem. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Grand Hotel Gozo

St Anthony Street, Mgarr, Malta, Għajnsielem, GSM 9026
Temui Lebih Banyak Tempat
Lobi Grand Hotel Gozo
Lain-lain 2 Grand Hotel Gozo

Ketahui Lebih Lanjut Mengenai Grand Hotel Gozo

General


Berdekatan dengan Lagun Biru

Location


Dengan penginapan di Grand Hotel Gozo in Ghajnsielem, anda akan berada 7.1 km dari Pantai Ramla Bay dan 9.4 km dari Teluk Mellieha. Hotel spa ini berada 11.9 km dari Popeye Village dan 16.4 km dari Pantai Golden Sands.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Belvedere - 0.1 km / 0.1 mi
Gereja Our Lady of Lourdes - 0.3 km / 0.2 mi
Terminal Feri Gozo - 0.6 km / 0.4 mi
Tempat Pandang - 0.6 km / 0.4 mi
Pantai Gorgun - 0.7 km / 0.4 mi
Kincir Angin - 2.4 km / 1.5 mi
Teluk Hondoq - 2.7 km / 1.7 mi
Pantai Hondoq ir-Rummien - 2.8 km / 1.8 mi
Mgarr ix-Xini - 3.4 km / 2.1 mi
Gereja Saints Peter & Paul - 3.5 km / 2.2 mi
Lagun Biru - 3.5 km / 2.2 mi
Pantai San Blas - 4.1 km / 2.5 mi
Kuil Ggantija - 4.3 km / 2.6 mi
Pantai Dahlet Qorrot - 4.4 km / 2.7 mi
Teluk Santa Marija - 4.8 km / 3 mi

Lapangan terbang pilihan untuk Grand Hotel Gozo adalah Luqa (MLA-Malta Intl.) - 35.8 km / 22.2 bt

Renovations


Kemudahan berikut akan ditutup semasa November, Disember, Januari, Februari dan Mac:

  • Satu daripada kolam renang

Facilities


Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk kolam renang tertutup, sauna dan kolam renang terbuka bermusim. Hotel Mediterranean ini juga menampilkan akses Internet wayarles percuma, bilik arked/permainan dan perkhidmatan perkahwinan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Ada rancangan acara di Ghajnsielem? hotel ini mempunyai ruang berukuran 4230 kaki persegi (393 meter persegi) yang terdiri daripada ruang persidangan dan 3 bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Nikmati masakan Mediterranean di Il Migiarro, salah sebuah daripada 3 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:30 hingga 10:30 dengan dikenakan bayaran.

Rooms


Selesakan diri anda di salah satu daripada 95 bilik berhawa dingin yang menampilkan bar mini dan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.

Semua kemudahan dari Grand Hotel Gozo

Bar, Kafe dan Lounge Grand Hotel Gozo
Bar, Kafe dan Lounge
Kolam Renang Grand Hotel Gozo
Kolam Renang
Kemudahan Hiburan Grand Hotel Gozo
Kemudahan Hiburan
Dewan Majlis Grand Hotel Gozo
Dewan Majlis
Ruang Umum Grand Hotel Gozo
Ruang Umum

Umum

  • Kolam renang
  • Kawasan merokok
  • Teres atas bumbung
  • Bankuet
  • Dewan besar
  • Dewan sambutan
  • Parkir
  • Teres

Aktiviti

  • Kolam renang tertutup
  • Spa
  • Tuala pantai
  • Perpustakaan
  • Kolam renang terbuka
  • Sauna
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Kakitangan berbilang bahasa
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penyambut tetamu 24 jam

Makanan dan Minuman

  • Sarapan
  • Bar snek

Sukan & Rekreasi

  • Bilik permainan
  • Biliard

Pengangkutan

  • Pengangkutan dari lapangan terbang

Kemudahan Internet

  • WiFi percuma

Kemudahan Umum

  • Lif

Kemudahan Perniagaan

  • Bilik persidangan

Kemudahan Berhampiran

  • ATM/Perbankan

Polisi Penginapan & Maklumat Umum di Grand Hotel Gozo

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00

Haiwan Peliharaan

Service Animals Allowed

Dasar Tambahan

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Cukai bandar raya dikenakan dan akan dikutip di hartanah. Pengecualian atau pengurangan boleh dikenakan. Untuk butiran lanjut, sila hubungi hartanah menggunakan maklumat dalam pengesahan yang diterima selepas membuat tempahan.
  • Cukai bandar raya dikenakan: EUR 0.50 seorang semalam, sehingga 10 malam. Cukai ini tidak dikenakan kepada kanak-kanak di bawah usia 18 tahun.

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Hos/pengurus hartanah profesional, Mesra LGBTQIA+, Majlis/parti dibenarkan, Had tinggi tempat letak kenderaan dikenakan, Berdekatan dengan pantai, Transaksi tanpa tunai disediakan, Pekerja Penting Sahaja - TIDAK, Kereta diperlukan
  • Fi untuk sarapan bufet: kira-kira EUR 12 untuk dewasa dan EUR 6 untuk kanak-kanak
  • Bayaran pengangkutan ulang-alik lapangan terbang: EUR 36 setiap kenderaan (sehala, maksimum seramai 3 orang)
  • Yuran daftar masuk lewat untuk daftar masuk antara 12:00 tengah hari dan 17:00
  • Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)
  • Bayaran katil lipat simpan: EUR 10.0 sehari

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Grand Hotel Gozo
95
Bilangan tingkat di Grand Hotel Gozo
8
Fasilitas lain di Grand Hotel Gozo
Kolam renang, Kawasan merokok, Teres atas bumbung, Bankuet, Dewan besar

Soalan lazim tentang Grand Hotel Gozo

Apa facilities yang tersedia di Grand Hotel Gozo?
Berikut facilities yang ada di Grand Hotel Gozo seperti Kolam Renang, Restoran, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Grand Hotel Gozo?
Masa check-in di Grand Hotel Gozo bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Grand Hotel Gozo menyediakan sarapan pagi?
Ya, Grand Hotel Gozo menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Grand Hotel Gozo?
Grand Hotel Gozo ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Grand Hotel Gozo?
Grand Hotel Gozo mempunyai 8 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Grand Hotel Gozo

Penilaian & Ulasan Keseluruhan Grand Hotel Gozo

Sumber lain (736)
8.6
Sangat Baik
Daripada 736 ulasan
Kebersihan

8.8

Keselesaan Bilik

8.6

Lokasi

8.8

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Hotel Gozo

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Barbara
icon-
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Your staff of all nationalities are great. Very helpful and caring loved watching all the activities in the port from my balcony The masseuse was terrific helping me with a shoulder problem Hope to come back Thank you all
Ryan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great staff and rooms.
Ruth
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The staff were lovely and the facade of the hotel was very impressive, as was the location. The room was very dark and dated, it was large and had a lot of mismatching furniture in it, it smelled damp and musty, the bathroom was particularly dated and had various holes in the tiles where fixtures had been changed over the years. The shower over bath taps leaked meaning the floor got wet no matter how careful you were with the shower curtain.
Read More
Mary Grace
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

View
Anne
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Staff were very polite and friendly, our superior room was extremely tired and dated. The bathroom was horrible with black mould on the tiles and shower curtain. Unfortunately we would not use this hotel again.
David
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 19 minggu yang lalu

Hotels.com verified review

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.
Mariella
6.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Common areas could be cleaner, example when you exit the lift in 5th door. Staff members 5+
Conyo
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

It appeared that hotel was under renovation, so it should be going in the right direction.
arne
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

fint hotel, god mat, trevlig personal.
George
icon-
10.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

Clean room, spacious, great view, convenient to ferry and restaurants/bars
GULDENIR
6.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

The only good think is the staff in this hotel. Except the location, everything needs to be improved.
Nycolle
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

La habitación e instalaciones eran muy buenas Las vistas desde mi habitación eran fascinantes El personal fue muy y aunquentasele
Roger
8.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

The hotel is quite large in size. Can be confusing trying to navigate your way around. The buildings are connected by long corridors. The lift floors in the different buildings don’t match up and access can be difficult with luggage The breakfast dinning room is quite small for the size of the hotel. The new guest rooms are spacious with large balconies.
Read More
Sarah
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
2.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

First and foremost we didn't get a confirmation whether we would be having a cot in the room prior to arriving. then we parked at level -2 and it took us almost 30 minutes to find our way to the reception since the lift was opening on construction work. there weren't any easily read signs that informed us how to make our way to the reception. when we eventually tried the second lift, it was as if it was broken - rusty from the outside and barely working. We checked in and made our way to the room. the bathroom was full of mould - unfortunately I can't attach any photos but I will send them upon request. We left the hotel for dinner but no one informed us that there was going to be an event that might have an effect on the indoor hotel parking and we ended up parking 10minutes away which made checking out extremely difficult since we have a toddler. I had to wait for my husband to get the car rather than checking out peacefully. Also the kettle took ages to boil which made it almost unusable.
Read More
Alexander
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Room okay Your receptionist needs training
Vilma
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Excellent location, front sea view from the room to the sea and harbour. It has indoor and outdoor swimming pools which is amazing if you wish to enjoy time at the hotel. Friendly and helpful staff.
Anita
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

Josef the manager was outstanding,upgraded us to a family room.Housekeeping provides enough amenities I booked for 3 and was assigned with a queen bed,no sofa bed.view of the outdoor infinity pool and harbor. Indoor swimming pool is warm with coed shower. The entrance to the pool not handicap accessible,however guests and staff assisted with the rollator. Had burrata & figs,pizza,fish soup @ Ferdies. Restaurant have diasable access in the alley of the hotel. The hotel is a stone’s throw away,uphill,the taxi not even 2 mins drive cost us €10.The driver was friendly and helpful that we hired him for 5 hr Gozo tour.
Read More
James
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

An otherwise pleasant stay was ruined by a distressing incident at the end. We had paid Expedia in full in advance, paid the local tax on arrival and not charged anything to the room. On check out the receptionist claimed that the Expedia room rate was too low and we had to pay more. We referred her to our Expedia receipt and both she & the Reservation Manager suddenly said it was fine. However, on the journey to the airport we received 2 phone calls from the hotel aggressively hassling us to pay the extra immediately by phone. Again we referred them to Expedia. This was at a vulnerable time when we were gathering our luggage to disembark the fast ferry. I managed to have a chat with a virtual agent on the Expedia App while on the airport bus and, while they couldn't resolve the issue during the chat, they were helpful and committed to emailing the hotel, resolving the issue and getting back to me. At the time of writing I have heard no more. It is worth adding that this was our 5th stay at the Grand so we had been happy to return. On this occasion the staff were polite & pleasant but did not seem to have a clue what they were doing and very few of the systems (technical or manual) seemed to work. The approach of the managers we encountered can only be described as inappropriate and not endearing to the customer. The handling of the issue above is typical of their attitude and lack of professionalism. I doubt we will be staying at the Grand a 6th time!
Read More
Ruth
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

We had no problems at all...the indoor pool was superb..the sea view is magical... Looking forward for our next trip.
Sharon
8.0
/10
Diulas 26 minggu yang lalu

Hotels.com verified review

Nice and clean
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Grand Hotel Gozo

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Penilaian & Ulasan Keseluruhan Grand Hotel Gozo

Sumber lain (736)
8.6
Sangat Baik
Daripada 736 ulasan
Kebersihan

8.8

Keselesaan Bilik

8.6

Lokasi

8.8

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Hotel Gozo

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Barbara
icon-
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Your staff of all nationalities are great. Very helpful and caring loved watching all the activities in the port from my balcony The masseuse was terrific helping me with a shoulder problem Hope to come back Thank you all
Ryan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great staff and rooms.
Ruth
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The staff were lovely and the facade of the hotel was very impressive, as was the location. The room was very dark and dated, it was large and had a lot of mismatching furniture in it, it smelled damp and musty, the bathroom was particularly dated and had various holes in the tiles where fixtures had been changed over the years. The shower over bath taps leaked meaning the floor got wet no matter how careful you were with the shower curtain.
Read More
Mary Grace
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

View
Anne
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Staff were very polite and friendly, our superior room was extremely tired and dated. The bathroom was horrible with black mould on the tiles and shower curtain. Unfortunately we would not use this hotel again.
David
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 19 minggu yang lalu

Hotels.com verified review

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.
Mariella
6.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Common areas could be cleaner, example when you exit the lift in 5th door. Staff members 5+
Conyo
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

It appeared that hotel was under renovation, so it should be going in the right direction.
arne
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

fint hotel, god mat, trevlig personal.
George
icon-
10.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

Clean room, spacious, great view, convenient to ferry and restaurants/bars
GULDENIR
6.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

The only good think is the staff in this hotel. Except the location, everything needs to be improved.
Nycolle
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

La habitación e instalaciones eran muy buenas Las vistas desde mi habitación eran fascinantes El personal fue muy y aunquentasele
Roger
8.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

The hotel is quite large in size. Can be confusing trying to navigate your way around. The buildings are connected by long corridors. The lift floors in the different buildings don’t match up and access can be difficult with luggage The breakfast dinning room is quite small for the size of the hotel. The new guest rooms are spacious with large balconies.
Read More
Sarah
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
2.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

First and foremost we didn't get a confirmation whether we would be having a cot in the room prior to arriving. then we parked at level -2 and it took us almost 30 minutes to find our way to the reception since the lift was opening on construction work. there weren't any easily read signs that informed us how to make our way to the reception. when we eventually tried the second lift, it was as if it was broken - rusty from the outside and barely working. We checked in and made our way to the room. the bathroom was full of mould - unfortunately I can't attach any photos but I will send them upon request. We left the hotel for dinner but no one informed us that there was going to be an event that might have an effect on the indoor hotel parking and we ended up parking 10minutes away which made checking out extremely difficult since we have a toddler. I had to wait for my husband to get the car rather than checking out peacefully. Also the kettle took ages to boil which made it almost unusable.
Read More
Alexander
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Room okay Your receptionist needs training
Vilma
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Excellent location, front sea view from the room to the sea and harbour. It has indoor and outdoor swimming pools which is amazing if you wish to enjoy time at the hotel. Friendly and helpful staff.
Anita
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

Josef the manager was outstanding,upgraded us to a family room.Housekeeping provides enough amenities I booked for 3 and was assigned with a queen bed,no sofa bed.view of the outdoor infinity pool and harbor. Indoor swimming pool is warm with coed shower. The entrance to the pool not handicap accessible,however guests and staff assisted with the rollator. Had burrata & figs,pizza,fish soup @ Ferdies. Restaurant have diasable access in the alley of the hotel. The hotel is a stone’s throw away,uphill,the taxi not even 2 mins drive cost us €10.The driver was friendly and helpful that we hired him for 5 hr Gozo tour.
Read More
James
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

An otherwise pleasant stay was ruined by a distressing incident at the end. We had paid Expedia in full in advance, paid the local tax on arrival and not charged anything to the room. On check out the receptionist claimed that the Expedia room rate was too low and we had to pay more. We referred her to our Expedia receipt and both she & the Reservation Manager suddenly said it was fine. However, on the journey to the airport we received 2 phone calls from the hotel aggressively hassling us to pay the extra immediately by phone. Again we referred them to Expedia. This was at a vulnerable time when we were gathering our luggage to disembark the fast ferry. I managed to have a chat with a virtual agent on the Expedia App while on the airport bus and, while they couldn't resolve the issue during the chat, they were helpful and committed to emailing the hotel, resolving the issue and getting back to me. At the time of writing I have heard no more. It is worth adding that this was our 5th stay at the Grand so we had been happy to return. On this occasion the staff were polite & pleasant but did not seem to have a clue what they were doing and very few of the systems (technical or manual) seemed to work. The approach of the managers we encountered can only be described as inappropriate and not endearing to the customer. The handling of the issue above is typical of their attitude and lack of professionalism. I doubt we will be staying at the Grand a 6th time!
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Ruth
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

We had no problems at all...the indoor pool was superb..the sea view is magical... Looking forward for our next trip.
Sharon
8.0
/10
Diulas 26 minggu yang lalu

Hotels.com verified review

Nice and clean
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