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Mereva Tulum

Hotel
9.0
/10
Cemerlang
646 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

JOHN

10.0
/ 10
The rooftop patio room we got was amazing, eating breakfast up there every day watching the sunrise over the ocean was the best I’ve had out of anywhere I’ve gone down south. And then me and my girlfriend would set up an iPad to watch Netflix on the rooftop while we drink wine and ate cheese watching the sun go down over the ocean. Five stars on that experience
Lihat terjemahan

Susan

10.0
/ 10
This hotel was a beautiful, quiet oasis. The staff was wonderful, our bed was super comfortable and it felt more like a private condo than a hotel. If the big, all-inclusive hotels are too touristy for you, this could be a great choice. We felt very safe here, the hotel is on a private road with a guard shack so limited traffic and easy to walk along daily. There's a beautiful cenote just a few minutes walk away. Keep in mind, being outside the main hotel zone food options are limited to a few hotels unless you have a car to drive into town or to the hotel zone - so we recommend renting a car or scooter. We would also highly recommend finding the Mexican cooking from scratch class in a private Tulum home - it was a great experience.
Lihat terjemahan

Mai

10.0
/ 10
The private beach and dock with hammocks were heavenly. Entire hotel was beautifully decorated in modern, neutral tones. Our room had the most incredible view of the beach.
Lihat terjemahan
Di Kawasan
Lihat Peta
FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, Estado de Quintana Roo, Mexico, 77760

Kemudahan Utama

Lihat Lebih
Kolam Renang
Meja Depan 24 jam
WiFi
Mereva Tulum ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Tulum. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Mereva Tulum

FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, Estado de Quintana Roo, Mexico, 77760
Temui Lebih Banyak Tempat
Lobi Mereva Tulum
Lain-lain 2 Mereva Tulum

Ketahui Lebih Lanjut Mengenai Mereva Tulum

Lokasi


Mereva Tulum ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Tulum.

Tentang Mereva Tulum

Dari acara perniagaan ke majlis korporat, Mereva Tulum menyediakan perkhidmatan dan kemudahan lengkap yang anda dan rakan sekerja perlukan.

Rawatan spa ialah salah satu ciri utama hotel. Manjakan diri anda dengan rawatan santai yang menyegarkan anda.

Selain terletak berdekatan dengan pelbagai tempat menarik untuk pengembaraan anda, Mereva Tulum juga akan memberikan anda penginapan yang menyenangkan.

Bergembiralah dengan pelbagai kemudahan hiburan yang tersedia untuk anda dan seisi keluarga di Mereva Tulum, sebuah penginapan yang menarik untuk percutian keluarga anda.

Bersiaplah untuk mendapatkan pengalaman penginapan yang tidak dapat dilupakan dengan adanya perkhidmatan eksklusif yang lengkap dengan pelbagai kemudahan untuk memenuhi semua keperluan anda.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Mereva Tulum adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Dapatkan saat yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Mereva Tulum.

Semua kemudahan dari Mereva Tulum

Kolam Renang Mereva Tulum
Kolam Renang
Kemudahan Hiburan Mereva Tulum
Kemudahan Hiburan
Ruang Umum Mereva Tulum
Ruang Umum
Lobi Mereva Tulum
Lobi
Lain-lain Mereva Tulum
Lain-lain

Aktiviti

  • Pakej lamaran romantik
  • Kolam renang terbuka
  • Payung pantai
  • Ruang TV
  • Spa
  • Kawasan berkelah
  • Taman
  • Tuala pantai
  • Perpustakaan
  • Kerusi berjemur pantai
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Kakitangan berbilang bahasa
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan Umum

  • Kopi/teh di lobi
  • Kawasan bebas rokok
  • Peti keselamatan

Sukan & Rekreasi

  • Snorkel
  • Berkayak
  • Memancing

Umum

  • Parkir
  • Teres

Mesra Keluarga

  • Alat permainan

Pengangkutan

  • Pengangkutan dari lapangan terbang

Makanan dan Minuman

  • Bar snek

Kemudahan Internet

  • WiFi percuma

Kemudahan OKU

  • Pembolehcapaian mudah

Polisi Penginapan & Maklumat Umum di Mereva Tulum

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
Dari 15:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Transaksi tanpa tunai tersedia
  • Penyewa untuk tempoh jangka panjang dialu-alukan
  • Bilik tetamu bebas-bising tidak dapat dijamin
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, alat pertolongan cemas, dan pengadang tingkap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
, Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Tetamu mesti menghubungi hartanah dengan butiran ketibaan sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan tempahan. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Meja Depan 24 jam, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - hingga 12:00
Bilik tersedia di Mereva Tulum
25
Bilangan tingkat di Mereva Tulum
3
Fasilitas lain di Mereva Tulum
Pakej lamaran romantik, Kolam renang terbuka, Payung pantai, Ruang TV, Spa

Soalan lazim tentang Mereva Tulum

Apa facilities yang tersedia di Mereva Tulum?
Berikut facilities yang ada di Mereva Tulum seperti Kolam Renang, Meja Depan 24 jam, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Mereva Tulum?
Masa check-in di Mereva Tulum bermula dari Dari 15:00 manakala masa check-out ialah pada Sebelum 12:00
Berapakah jumlah bintang yang dimiliki oleh Mereva Tulum?
Mereva Tulum ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Mereva Tulum?
Mereva Tulum mempunyai 3 tingkat.
Berapakah jumlah bilik yang terdapat di Mereva Tulum?
Jumlah keseluruhan bilik di Mereva Tulum ialah 25.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Mereva Tulum

Penilaian & Ulasan Keseluruhan Mereva Tulum

Sumber lain (646)
9.0
Cemerlang
Daripada 646 ulasan
Kebersihan

9.2

Keselesaan Bilik

9.2

Lokasi

6.8

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Mereva Tulum

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Youssef Mohammed
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
natalia
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Yes . Nice quiet boutique hotel . We love it
Lucia Edith
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We paid extra to have a private pool, but the water looked dirty so we didn't get in. Also we couldn't get in the beach how how bad the sea wheed was. The smell was unbearable and they wouldn't clean it. It really was a waste of money. Food and drinks in yhe restaurants SUPER EXPENSIVE and not worth it. Transportation extremely expensive, the wanted to charge us 1000 pesos each time we tried to go out to yhe city. Will NEVER go back to Tulum
Read More
Nohemi
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Beach front property has great views. Service at Mereva was excellent, from Lalo at the front, to the restaurant’s food, the drinks, servers, and local spa service. On a day without smelly sargassum, the pier massage was so nice. They treated us well and we almost wanted to stay longer. I recommend swimming in the pools or at the cenote across the road. There’s a crocodile resident; everyone assures he has never attacked humans and only eats birds. His name is Panchito, I didn’t see him. The water is clear, and you can bring or rent snorkel gear. Many scuba here as well, tiny fish. If Panchito is a deal breaker, the region has thousands of other sacred cenotes for swimming. Have a car, transport is exp. Tulum’s coast is being affected by sargassum. The staff seemed overwhelmed by it as the manual clean up crew made a tiny dent each morning. I wish the rooms were more sound proof. We only had hot water one day. Also, the pier and beach area didn’t feel private. We couldn’t relax or keep our eyes closed with random non hotel guests coming and going through the small pier, past the hotel beach, and past our room’s sliding door. Unfriendly foreigners come and went every day for scuba tours. The hammocks: 1 per room patio. Those shown on the beach weren’t there. Several at the pier were cool, but a female French instructor likes changing out of scuba gear there and seems more annoyed with us in her way there than concerned about hitting me while trying to relax.
Read More
Glenn
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The breakfast was excellent, pool was great, staff helpful, unfortunately in the 3 days we where there no effort at all to remove any seaweed from the beach and the smell was bad, would have stayed in town and commuted to a public beach
Traci
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Beautiful location and very pleasant staff. Unfortunately our room did not have air conditioning - and they would fix it and fill it up with coolant, and then it would leak and then by the middle of the night it was a torture chamber of heat and humidity (78 degrees f). There is no where else to cool off in the hotel - everything is open air and honestly the pools were filthy like someone else said in the reviews. Outside there are nosee’ems. When we finally had enough at 3am on the 4th night, they did put us in another room for a few hours after Google Translate, staff visits/photos and chats with the manager. So we only had 2 hours in a cool room before our excursion for the day and very little sleep. I had to insist on moving rooms before leaving on our excursion, which was added stress. They did move us to the Nerea which was a much nicer hotel and better cared for by far. However the new room had no tv, the futon was a bit banged up, and a broken window looking into the construction. At this point we did not complain. They offered us dinner to make up for this but when inquiring on it before our last evening there, they weren’t aware of it but were willing to uphold it. The most upsetting part was realizing the ac issue and room flooding, wasn’t new. They just tried to pass this crappy and unworkable room onto us. My friends staying (from our recommendation) in the same hotel, room below and said there was water damage and signs of mold on the same wall.
Read More
Daniel
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Zunächst wurden wir überrascht, als es hieß, wir dürfen nur eine Speise pro Gast als Frühstück bestellen - kostenlos war nur der Americano Kaffee. Gebucht hatten wir aber inklusive „reichhaltigem Frühstück“. - by the way das Frühstück ist ein Witz.wer denkt dadurch das Mittag skippen und abends nur ein Dinner zu nehmen, irrt. Das Zimmer war OKAY, leider nicht so entsprechend wie auf den Bildern. Die Klimaanlage war auf 16 grad und das Zimmer wurde nicht kalt, sie tropfte zusätzlich extrem, sodass der gesamte Fliesen Boden nass war. Die Handtücher waren zum Teil dreckig, ebenso wie die Schlaf Decke. Wir haben insgesamt 3 mal an der Rezeption Bescheid gegeben, dass der Klodeckel defekt ist, was bis zur unserer Abreise nicht behoben wurde. Das Shampoo im Badezimmer wurde nicht aufgefüllt, sodass wir das auch erfragen mussten. Der Safe war als wir angekommen sind noch nicht entsperrt und von den Vorgängern blockiert. Auch hier haben wir 2x nachgefragt, ob das behoben werden kann. Auch hier ist wieder nichts passiert - somit konnten wir den ganzen Aufenthalt nicht den Safe verwenden. Als wir dann auschecken wollten, haben wir gefragt, ob uns jemand aus dem 2. Stock (Treppen) bei den Koffern helfen könnte. Es wurde mit „Ja“ bestätigt. Da nach 15min nichts passierte, habe ich freundlich an der Rezeption bei dem gleichen Mitarbeiter nachgefragt und bekam nur ein „ i don’t know „ daraf hin lies ich mir die Zimmerkarte erneut geben und habe sie alleine geholt. Leide
Read More
Cristin
6.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

The location of the hotel is fantastic. Staff were all helpful and pleasant. The hotel is quiet and peaceful. Our room could have used some basic maintenance- there were small holes in the wall and mold. Each time our room was tended to something was left behind (I.e., cleaning supplies in shower, dust rag on our dresser, bedding on chair). Would we stay agai
Read More
JOHN
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The rooftop patio room we got was amazing, eating breakfast up there every day watching the sunrise over the ocean was the best I’ve had out of anywhere I’ve gone down south. And then me and my girlfriend would set up an iPad to watch Netflix on the rooftop while we drink wine and ate cheese watching the sun go down over the ocean. Five stars on that experience
Read More
Susan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

This hotel was a beautiful, quiet oasis. The staff was wonderful, our bed was super comfortable and it felt more like a private condo than a hotel. If the big, all-inclusive hotels are too touristy for you, this could be a great choice. We felt very safe here, the hotel is on a private road with a guard shack so limited traffic and easy to walk along daily. There's a beautiful cenote just a few minutes walk away. Keep in mind, being outside the main hotel zone food options are limited to a few hotels unless you have a car to drive into town or to the hotel zone - so we recommend renting a car or scooter. We would also highly recommend finding the Mexican cooking from scratch class in a private Tulum home - it was a great experience.
Read More
Jennifer J
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
Read More
IAN G
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Mai
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The private beach and dock with hammocks were heavenly. Entire hotel was beautifully decorated in modern, neutral tones. Our room had the most incredible view of the beach.
Dorothy
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

The staff were all very friendly and helpful. The setting is lovely.
elena
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

Some of the staff was nice to us but We didn’t get to swim as the beach was rocky and it was windy. The hotel shouldn’t be advertised as boutique luxury- they tried but it’s moldy, dirty and half of the time we didn’t get our room cleaned or had to ask to towels if we were gone the whole day- nobody would come in. They are low on staff- there were days when no chef at the restaurant and no food items available. The area outside is dirty and unpaved. If we had to go anywhere it cost us $35 one way. It is a rip off on all levels. We went to Nerea the beinorinv property to have lunches and hang out at their pools as our pool was super dirty- god knows when was the last time they cleaned it.
Read More
Adam
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

The setting is beautiful but everything else felt a bit run down and a bit stingy. I think expectations re showers should be managed upfront. In some rooms the water is tepid, in others it’s cold.
James
6.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

They did not want toilet paper to be flushed. The mini fridge was tiny and did not work. The pools were too dirty to use. The restaurant was adequate and catered mostly to non local dishes. On the other hand the staff were very nice and the beach view was beautiful.
Cynthia
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Perfect location, gracious staff.
Christopher
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Read More
Debra
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Mereva Tulum

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

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Lihat Penginapan Lain di Tulum
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)
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Lain-lain
Muat Turun Aplikasi Traveloka
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Penilaian & Ulasan Keseluruhan Mereva Tulum

Sumber lain (646)
9.0
Cemerlang
Daripada 646 ulasan
Kebersihan

9.2

Keselesaan Bilik

9.2

Lokasi

6.8

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Mereva Tulum

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Youssef Mohammed
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
natalia
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Yes . Nice quiet boutique hotel . We love it
Lucia Edith
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We paid extra to have a private pool, but the water looked dirty so we didn't get in. Also we couldn't get in the beach how how bad the sea wheed was. The smell was unbearable and they wouldn't clean it. It really was a waste of money. Food and drinks in yhe restaurants SUPER EXPENSIVE and not worth it. Transportation extremely expensive, the wanted to charge us 1000 pesos each time we tried to go out to yhe city. Will NEVER go back to Tulum
Read More
Nohemi
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Beach front property has great views. Service at Mereva was excellent, from Lalo at the front, to the restaurant’s food, the drinks, servers, and local spa service. On a day without smelly sargassum, the pier massage was so nice. They treated us well and we almost wanted to stay longer. I recommend swimming in the pools or at the cenote across the road. There’s a crocodile resident; everyone assures he has never attacked humans and only eats birds. His name is Panchito, I didn’t see him. The water is clear, and you can bring or rent snorkel gear. Many scuba here as well, tiny fish. If Panchito is a deal breaker, the region has thousands of other sacred cenotes for swimming. Have a car, transport is exp. Tulum’s coast is being affected by sargassum. The staff seemed overwhelmed by it as the manual clean up crew made a tiny dent each morning. I wish the rooms were more sound proof. We only had hot water one day. Also, the pier and beach area didn’t feel private. We couldn’t relax or keep our eyes closed with random non hotel guests coming and going through the small pier, past the hotel beach, and past our room’s sliding door. Unfriendly foreigners come and went every day for scuba tours. The hammocks: 1 per room patio. Those shown on the beach weren’t there. Several at the pier were cool, but a female French instructor likes changing out of scuba gear there and seems more annoyed with us in her way there than concerned about hitting me while trying to relax.
Read More
Glenn
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The breakfast was excellent, pool was great, staff helpful, unfortunately in the 3 days we where there no effort at all to remove any seaweed from the beach and the smell was bad, would have stayed in town and commuted to a public beach
Traci
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Beautiful location and very pleasant staff. Unfortunately our room did not have air conditioning - and they would fix it and fill it up with coolant, and then it would leak and then by the middle of the night it was a torture chamber of heat and humidity (78 degrees f). There is no where else to cool off in the hotel - everything is open air and honestly the pools were filthy like someone else said in the reviews. Outside there are nosee’ems. When we finally had enough at 3am on the 4th night, they did put us in another room for a few hours after Google Translate, staff visits/photos and chats with the manager. So we only had 2 hours in a cool room before our excursion for the day and very little sleep. I had to insist on moving rooms before leaving on our excursion, which was added stress. They did move us to the Nerea which was a much nicer hotel and better cared for by far. However the new room had no tv, the futon was a bit banged up, and a broken window looking into the construction. At this point we did not complain. They offered us dinner to make up for this but when inquiring on it before our last evening there, they weren’t aware of it but were willing to uphold it. The most upsetting part was realizing the ac issue and room flooding, wasn’t new. They just tried to pass this crappy and unworkable room onto us. My friends staying (from our recommendation) in the same hotel, room below and said there was water damage and signs of mold on the same wall.
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Daniel
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Zunächst wurden wir überrascht, als es hieß, wir dürfen nur eine Speise pro Gast als Frühstück bestellen - kostenlos war nur der Americano Kaffee. Gebucht hatten wir aber inklusive „reichhaltigem Frühstück“. - by the way das Frühstück ist ein Witz.wer denkt dadurch das Mittag skippen und abends nur ein Dinner zu nehmen, irrt. Das Zimmer war OKAY, leider nicht so entsprechend wie auf den Bildern. Die Klimaanlage war auf 16 grad und das Zimmer wurde nicht kalt, sie tropfte zusätzlich extrem, sodass der gesamte Fliesen Boden nass war. Die Handtücher waren zum Teil dreckig, ebenso wie die Schlaf Decke. Wir haben insgesamt 3 mal an der Rezeption Bescheid gegeben, dass der Klodeckel defekt ist, was bis zur unserer Abreise nicht behoben wurde. Das Shampoo im Badezimmer wurde nicht aufgefüllt, sodass wir das auch erfragen mussten. Der Safe war als wir angekommen sind noch nicht entsperrt und von den Vorgängern blockiert. Auch hier haben wir 2x nachgefragt, ob das behoben werden kann. Auch hier ist wieder nichts passiert - somit konnten wir den ganzen Aufenthalt nicht den Safe verwenden. Als wir dann auschecken wollten, haben wir gefragt, ob uns jemand aus dem 2. Stock (Treppen) bei den Koffern helfen könnte. Es wurde mit „Ja“ bestätigt. Da nach 15min nichts passierte, habe ich freundlich an der Rezeption bei dem gleichen Mitarbeiter nachgefragt und bekam nur ein „ i don’t know „ daraf hin lies ich mir die Zimmerkarte erneut geben und habe sie alleine geholt. Leide
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Cristin
6.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

The location of the hotel is fantastic. Staff were all helpful and pleasant. The hotel is quiet and peaceful. Our room could have used some basic maintenance- there were small holes in the wall and mold. Each time our room was tended to something was left behind (I.e., cleaning supplies in shower, dust rag on our dresser, bedding on chair). Would we stay agai
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JOHN
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The rooftop patio room we got was amazing, eating breakfast up there every day watching the sunrise over the ocean was the best I’ve had out of anywhere I’ve gone down south. And then me and my girlfriend would set up an iPad to watch Netflix on the rooftop while we drink wine and ate cheese watching the sun go down over the ocean. Five stars on that experience
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Susan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

This hotel was a beautiful, quiet oasis. The staff was wonderful, our bed was super comfortable and it felt more like a private condo than a hotel. If the big, all-inclusive hotels are too touristy for you, this could be a great choice. We felt very safe here, the hotel is on a private road with a guard shack so limited traffic and easy to walk along daily. There's a beautiful cenote just a few minutes walk away. Keep in mind, being outside the main hotel zone food options are limited to a few hotels unless you have a car to drive into town or to the hotel zone - so we recommend renting a car or scooter. We would also highly recommend finding the Mexican cooking from scratch class in a private Tulum home - it was a great experience.
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Jennifer J
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
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IAN G
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Mai
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The private beach and dock with hammocks were heavenly. Entire hotel was beautifully decorated in modern, neutral tones. Our room had the most incredible view of the beach.
Dorothy
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

The staff were all very friendly and helpful. The setting is lovely.
elena
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

Some of the staff was nice to us but We didn’t get to swim as the beach was rocky and it was windy. The hotel shouldn’t be advertised as boutique luxury- they tried but it’s moldy, dirty and half of the time we didn’t get our room cleaned or had to ask to towels if we were gone the whole day- nobody would come in. They are low on staff- there were days when no chef at the restaurant and no food items available. The area outside is dirty and unpaved. If we had to go anywhere it cost us $35 one way. It is a rip off on all levels. We went to Nerea the beinorinv property to have lunches and hang out at their pools as our pool was super dirty- god knows when was the last time they cleaned it.
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Adam
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

The setting is beautiful but everything else felt a bit run down and a bit stingy. I think expectations re showers should be managed upfront. In some rooms the water is tepid, in others it’s cold.
James
6.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

They did not want toilet paper to be flushed. The mini fridge was tiny and did not work. The pools were too dirty to use. The restaurant was adequate and catered mostly to non local dishes. On the other hand the staff were very nice and the beach view was beautiful.
Cynthia
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Perfect location, gracious staff.
Christopher
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
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Debra
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
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