Park Plaza Cardiff

Friendly staff, clean, lovely breakfast

Breakfast was good apart from a lack of fresh crusty bread The bread choice was standard slice loaf or tasteless begget

I stayed at this hotel for one night with my daughter on a social trip. When we arrived, there was a slight queue at reception, which was perfectly understandable given how busy it was. A gentleman called us forward, but before completing the check-in, another member of staff intervened and very sternly informed me that he was still in training and unable to process my check-in — acting as though I should already have known this. I was then passed to another receptionist who, quite honestly, acted as though she would rather be anywhere else. We did not receive a warm welcome in the slightest. There was no basic hospitality etiquette, which surprised me as I am very accustomed to staying in hotels across the UK and internationally. This is the first time I’ve experienced such a lack of welcome. I also asked the receptionist what our room number was, and she simply glanced up and said, “If you open your key card holder, it’s written inside.” This felt abrupt and dismissive. The room itself was perfectly adequate. It was very clean, the bed was comfortable, and we had everything we needed for our stay. The bathroom, however, was extremely small, with the toilet door opening directly against the toilet — though I appreciate that space constraints can’t always be helped. At checkout, we returned to reception and placed our key cards in the designated box. Not a single member of staff acknowledged us — no “thank you,” no “did you enjoy your stay,” not even a goodbye.

Room was large and spacious, plenty of room. Clean and well equipped. Beds were very comfortable.

Lovely large room, very clean and comfortable. Staff were polite, courteous and friendly

It was all lovely, plenty of choice fruit juice was of good quality, all cooked breajfast was prepared fresh. All staff ckeared tables as food was finished, all polite abd very helpful. Would definitely recommend this hotel.

Room was very clean and quiet felt cold when first entered room air con on Pillows very soft but managed Very central to town

Had a nice stay at the hotel which is in a good location for Christmas shopping. Breakfast was very nice. Only downside was that the music from the Christmas parties at the hotel was quite noisy in our room.

Decent stat overall property needs a little refurbish but great location central to city

DO NOT STAY HERE. Accidentally booked twice due to payment error uncertainty. Hotel showed no flexibility when I discovered double book on arrival. Breakfast is bad.

I was expecting breakfast to be included in the booking. For some reason it wasn't :(

Nice atmosphere, comfortable room

Nice stay, convenient location & pleasant staff. I Can only comment on the particular room we stayed in (305) but more attention required with cleaning. Thick layers of dust on the lights . Inadequate heating for a hotel of this size to be using a small plugged in electric oil filled heater placed in the middle of the room.

Clean room. LOVELY staff

More selection personally

Excellent service received for a 2 night surprise for my husband's 70th birthday. The staff were attentive, food great and reception had carried out the special request as per phone discussion.

The hotel was cold, the atrium lobby had a wind blowing through it, the bar / restaurant was cold and my room was cold. So disappointed that this was not sorted in a 4* hotel. The only saving grace was the leisure club, pool which was sedate, calm and ... warm !! The reception staff did a lot of smiling and onedid action a heater for my room, but I felt they just didn't care about guests comfort levels on the whole.

Clean room. Great location. Pool closed but used pool at Hilton

Very nice relaxing environment with a big room suite

Overnight stay - nice room and bed comfortable. We didn't have breakfast this time