The Bentley London

Property being renovated. Wasn’t very comfortable.

Great room, and there was a language barrier as most of the staff were from India and had heavy accents.

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.

The hotel is extraordinary

The room was spacious, clean and the amenities were ok. The only aspect that let the room down was the mattress was quite hard. Other than that my second stay at the Bentley was brilliant. A small refurb would make it spectacular! Staff were very friendly and always available to help.

The room was very clean and staff was very helpful.

Booked this property as it looked gorgeous on photos but unfortunately that "old England money" look was rather lack lustre. The property is very dated with low lighting which gives it a dreary feel from entrance. The room we had was the blue room and while wonderfully spacious it felt incredibly dated rather than elegant like shown in the photos. Beyond aesthetic, the room was not properly clean. The headboard/lack of it was just a wall, had horrible staining on, if we had more time I would have gone to reception and asked to change rooms as it was revolting. Also then the bedspread had a black stain on, not appealing. The bathroom was clean but really needs brightening up. Overall was a shame as for the price I was expecting 5 star but I would place this at a 4 star at best.

Loved our room. Truly vintage and well maintained hotel. Look forward to returning!

Now this hotel is strange. It is an expensive spot. The hotel needs renovation and they started it. Up to this point it is ok. However the renovation takes place while you are staying at the hotel. And one night you come to your room which is filled with fresh paint odor. You want to open the windows but due to revovation and safety issues they nailed all windows so you cannot open them. I dont know how they could get authorisation for this from the fire department. And when you issue the problem to the reception they only say sorry. No offers of room change, no offers of compensation. Only sorry. The only positive thing is the location and staff. Overrated under these conditions. And everything within the room was old. Hope renovation includes room decoration as well. Never again.

The staff was friendly and helpful. The beds were comfortable and the sheets were nice. The rooms were not clean—carpets badly stained, shower door not clean, shower and bath faucets were in poor condition and not clean.

Nice place and good location

nel complesso gradevole rapporto qualità prezzo molto alto camere grandi e confortevoli ma carenti nella manutenzione e negli impianti tecnologici (aria condizionata e impianto elettrico vetusti) Non sono dotati di prese di ricarica cellulare ne di adattatori Abbiamo potuto caricare i cellulari grazie alla disponibilità del personale lasciando i cellulari alla reception per tutta la notte. Il checkIN molto lento a seguito di un problema che hanno avuto con altri clienti (camera sporca) e ci hanno fatto attendere oltre 40 minuti prima che qualcuno ci perfezionasse accesso.

Well, definitely it is not a 5 star hotel, probably not even a 4 star. Despite the description on the hotel’s website - the rooms are not luxurious. Actually they are very worn out - stains on the carpets, paint coming off from walls, strange smell in the room (mould?), very worn out bathroom accessories (taps, shower head). Also I assumed that coffee machine in the room should be a standard in 5 star hotel ? Apparently I was wrong. The only good thing is the location. However there are lots of good (meaning - better ) hotels nearby. My first and last stay in this hotel.

I booked The Bentley Hotel London expecting a safe and comfortable five-star stay, but this was the worst hotel experience I have ever had. The first room I was given would not qualify as four-star — the headboard was torn, the mattress was sunken, the carpet was badly stained, and the main lobby had an unpleasant odor. After two nights, I was finally switched to another room. On the third night, our room was burglarized. When we returned from an evening out, a police car was parked at the entrance. When my husband asked the concierge if there was a problem, he was told “no.” We later learned the scaffolding alarm had gone off twice that evening, meaning staff were aware there was likely a security breach. Another couple two doors down was also robbed. The next morning, we discovered that someone had gone through my husband’s briefcase and stolen his personal belongings. Our window latches had been left open from the inside. The General Manager never informed us of the repeated alarms or the extent of the security issue. This was extremely unsafe — we could easily have walked in on the intruder. To make matters worse, the hotel charged us full price for the stay and even billed us for tea and sandwiches while we waited four hours for the police. No goodwill gesture, no apology, no accountability. This hotel is absolutely not five-star, nor is it safe. I have asked Hotels.com to remove this property from their platform, as it poses a serious risk to guests.

Staff happy and good persons big room

Just rude staff on check in. Does not seem like a real hotel. Definitely not 5 star!

L'hotel è in una posizione comoda rispetto alla metro di Gloucester Road ma essendo un 5 stelle mi aspettavo una maggiore cura delle stanze, moquette sporca, poltrone con tappezzeria consunta e porte in legno gonfie e rovinate. Aggiungo anche che nell'elegante hall c'è stato per tutto il tempo del nostro soggiorno, un cattivo odore di fognatura. Nulla da dire sulla cortesia e disponibilità del personale, gentili e attenti ad ogni richiesta. È necessario un restauro generale e magari ci tornerò piacevolmente.

Great service bad smell on the lobby other than that great hotel

Overall it was good, at the time of checking out, when asked for a receipt. They refused saying we can only get it from the booking, even after explaining and showing them that I am unable to get.

Great staff