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The Bentley London

Hotel
8.4
/10
Sangat Baik
699 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Anthony

10.0
/ 10
The Bentley is always is an easy choice for us, the attractive building and interiors are luxurious and the bedrooms and bathrooms we've had were comfortable and spacious. The location to food and transport is perfect for getting around London.
Lihat terjemahan

tom

10.0
/ 10
Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.
Lihat terjemahan

Nida

10.0
/ 10
Loved our room. Truly vintage and well maintained hotel. Look forward to returning!
Lihat terjemahan
Di Kawasan
Lihat Peta
27 - 33 Harrington Gardens, Kensington, Central London, London, England, SW7 4JX

Kemudahan Utama

Lihat Lebih
Meja Depan 24 jam
WiFi
Lif
The Bentley London ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Kensington. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran The Bentley London

27 - 33 Harrington Gardens, Kensington, Central London, London, England, SW7 4JX
Temui Lebih Banyak Tempat
Lobi The Bentley London
Lobi 2 The Bentley London

Ketahui Lebih Lanjut Mengenai The Bentley London

General


Berdekatan Jalan Cromwell

Location


Dengan penginapan di The Bentley London, anda akan berada betul-betul di tengah London, hanya 3 minit berjalan kaki dari Jalan Cromwell dan 9 minit berjalan kaki dari Muzium Sejarah Semula Jadi. Hotel mewah ini berada 0.9 km dari Kolej Imperial London dan 1 km dari Muzium Victoria dan Albert.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Jalan Cromwell - 0.3 km / 0.2 mi
Muzium Sejarah Semula Jadi - 0.8 km / 0.5 mi
Kolej Imperial London - 0.9 km / 0.6 mi
Muzium Victoria dan Albert - 1 km / 0.6 mi
Muzium Sains - 1.1 km / 0.7 mi
Kensington High Street - 1.2 km / 0.7 mi
Taman Kensington - 1.2 km / 0.7 mi
Dewan Diraja Albert - 1.5 km / 0.9 mi
Harrods - 1.7 km / 1.1 mi
Taman Hyde - 1.7 km / 1.1 mi
Istana Kensington - 1.8 km / 1.1 mi
Sungai Thames - 2 km / 1.2 mi
Dataran Sloane - 2 km / 1.3 mi
Stadium Jambatan Stamford - 2.1 km / 1.3 mi
Olympia Events - 2.2 km / 1.4 mi

Lapangan terbang terdekat ialah:
London (LCY-London City) - 18.7 km / 11.6 mi
Lapangan Terbang Heathrow (LHR) - 22.7 km / 14.1 mi
Lapangan Terbang Gatwick (LGW) - 90.5 km / 56.2 mi
London (LTN-Luton) - 60.1 km / 37.4 mi
Farnborough (FAB) - 59.1 km / 36.7 mi

Lapangan terbang pilihan untuk The Bentley London ialah Lapangan Terbang Gatwick (LGW).

Facilities


Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma dan perkhidmatan rencam.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.

Dining


Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam di hotel. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan Inggeris disediakan pada setiap hari dari 7:00 hingga 10:30 dengan dikenakan bayaran.

Rooms


Selesakan diri anda di salah satu daripada 64 bilik berhawa dingin yang menampilkan bar mini. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi dan pancuran berasingan menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi muat komputer riba dan meja.

Semua kemudahan dari The Bentley London

Bar, Kafe dan Lounge The Bentley London
Bar, Kafe dan Lounge
Kemudahan Hiburan The Bentley London
Kemudahan Hiburan
Pusat Kecergasan The Bentley London
Pusat Kecergasan
Ruang Umum The Bentley London
Ruang Umum
Lobi The Bentley London
Lobi

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Penyimpanan bagasi
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Aktiviti

  • Mandian Turki
  • Spa

Kemudahan Umum

  • Peti keselamatan
  • Lif

Makanan dan Minuman

  • Sarapan

Kemudahan Internet

  • WiFi percuma

Umum

  • Parkir

Kemudahan OKU

  • Laluan mudah diakses OKU

Kemudahan Perniagaan

  • Bilik persidangan

Sukan & Rekreasi

  • Kecergasan

Polisi Penginapan & Maklumat Umum di The Bentley London

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 03:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Hartanah ini mempunyai hak untuk melakukan prapengesahan kepada kad kredit tetamu sebelum ketibaan.
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan karbon monoksida, pemadam api, pengesan asap, sistem keselamatan, alat pertolongan cemas, dan pengadang tingkap
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
  • Hartanah ini akan mengenakan kebenaran bayaran untuk penginapan penuh bagi sebarang tempahan yang bayaran untuk penginapan akan dibuat di hartanah dan bukannya semasa membuat tempahan.
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Untuk apa-apa soalan, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Pets Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 03:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di The Bentley London
64
Bilangan tingkat di The Bentley London
7
Fasilitas lain di The Bentley London
Perkhidmatan dobi, Penyimpanan bagasi, Penyambut tetamu 24 jam, Pekerja rencam, Mandian Turki

Soalan lazim tentang The Bentley London

Apa facilities yang tersedia di The Bentley London?
Berikut facilities yang ada di The Bentley London seperti Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di The Bentley London?
Masa check-in di The Bentley London bermula dari 15:00 - 03:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah The Bentley London menyediakan sarapan pagi?
Ya, The Bentley London menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh The Bentley London?
The Bentley London ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di The Bentley London?
The Bentley London mempunyai 7 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di The Bentley London

Penilaian & Ulasan Keseluruhan The Bentley London

Sumber lain (699)
8.4
Sangat Baik
Daripada 699 ulasan
Kebersihan

8.8

Keselesaan Bilik

9.0

Lokasi

9.2

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong The Bentley London

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Anthony
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

The Bentley is always is an easy choice for us, the attractive building and interiors are luxurious and the bedrooms and bathrooms we've had were comfortable and spacious. The location to food and transport is perfect for getting around London.
Nabila
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Property being renovated. Wasn’t very comfortable.
Jim
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Great room, and there was a language barrier as most of the staff were from India and had heavy accents.
tom
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.
Christopher
icon-Perjalanan Perniagaan dengan Rakan
Perjalanan Perniagaan dengan Rakan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

The hotel is extraordinary
Liam
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
8.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

The room was spacious, clean and the amenities were ok. The only aspect that let the room down was the mattress was quite hard. Other than that my second stay at the Bentley was brilliant. A small refurb would make it spectacular! Staff were very friendly and always available to help.
Teneica
10.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

The room was very clean and staff was very helpful.
Aimee
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
4.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

Booked this property as it looked gorgeous on photos but unfortunately that "old England money" look was rather lack lustre. The property is very dated with low lighting which gives it a dreary feel from entrance. The room we had was the blue room and while wonderfully spacious it felt incredibly dated rather than elegant like shown in the photos. Beyond aesthetic, the room was not properly clean. The headboard/lack of it was just a wall, had horrible staining on, if we had more time I would have gone to reception and asked to change rooms as it was revolting. Also then the bedspread had a black stain on, not appealing. The bathroom was clean but really needs brightening up. Overall was a shame as for the price I was expecting 5 star but I would place this at a 4 star at best.
Read More
Nida
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 35 minggu yang lalu

Hotels.com verified review

Loved our room. Truly vintage and well maintained hotel. Look forward to returning!
Mustafa Kemal
4.0
/10
Diulas 36 minggu yang lalu

Expedia Group verified review

Now this hotel is strange. It is an expensive spot. The hotel needs renovation and they started it. Up to this point it is ok. However the renovation takes place while you are staying at the hotel. And one night you come to your room which is filled with fresh paint odor. You want to open the windows but due to revovation and safety issues they nailed all windows so you cannot open them. I dont know how they could get authorisation for this from the fire department. And when you issue the problem to the reception they only say sorry. No offers of room change, no offers of compensation. Only sorry. The only positive thing is the location and staff. Overrated under these conditions. And everything within the room was old. Hope renovation includes room decoration as well. Never again.
Read More
Kathryn
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The staff was friendly and helpful. The beds were comfortable and the sheets were nice. The rooms were not clean—carpets badly stained, shower door not clean, shower and bath faucets were in poor condition and not clean.
Kari
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 37 minggu yang lalu

Hotels.com verified review

Nice place and good location
Ettore
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 37 minggu yang lalu

Hotels.com verified review

nel complesso gradevole rapporto qualità prezzo molto alto camere grandi e confortevoli ma carenti nella manutenzione e negli impianti tecnologici (aria condizionata e impianto elettrico vetusti) Non sono dotati di prese di ricarica cellulare ne di adattatori Abbiamo potuto caricare i cellulari grazie alla disponibilità del personale lasciando i cellulari alla reception per tutta la notte. Il checkIN molto lento a seguito di un problema che hanno avuto con altri clienti (camera sporca) e ci hanno fatto attendere oltre 40 minuti prima che qualcuno ci perfezionasse accesso.
Read More
Agata
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
4.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Well, definitely it is not a 5 star hotel, probably not even a 4 star. Despite the description on the hotel’s website - the rooms are not luxurious. Actually they are very worn out - stains on the carpets, paint coming off from walls, strange smell in the room (mould?), very worn out bathroom accessories (taps, shower head). Also I assumed that coffee machine in the room should be a standard in 5 star hotel ? Apparently I was wrong. The only good thing is the location. However there are lots of good (meaning - better ) hotels nearby. My first and last stay in this hotel.
Read More
Declan
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

I booked The Bentley Hotel London expecting a safe and comfortable five-star stay, but this was the worst hotel experience I have ever had. The first room I was given would not qualify as four-star — the headboard was torn, the mattress was sunken, the carpet was badly stained, and the main lobby had an unpleasant odor. After two nights, I was finally switched to another room. On the third night, our room was burglarized. When we returned from an evening out, a police car was parked at the entrance. When my husband asked the concierge if there was a problem, he was told “no.” We later learned the scaffolding alarm had gone off twice that evening, meaning staff were aware there was likely a security breach. Another couple two doors down was also robbed. The next morning, we discovered that someone had gone through my husband’s briefcase and stolen his personal belongings. Our window latches had been left open from the inside. The General Manager never informed us of the repeated alarms or the extent of the security issue. This was extremely unsafe — we could easily have walked in on the intruder. To make matters worse, the hotel charged us full price for the stay and even billed us for tea and sandwiches while we waited four hours for the police. No goodwill gesture, no apology, no accountability. This hotel is absolutely not five-star, nor is it safe. I have asked Hotels.com to remove this property from their platform, as it poses a serious risk to guests.
Read More
Yunus emre
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

Staff happy and good persons big room
JB
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 41 minggu yang lalu

Hotels.com verified review

Just rude staff on check in. Does not seem like a real hotel. Definitely not 5 star!
MARCO GIOVANNI
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

L'hotel è in una posizione comoda rispetto alla metro di Gloucester Road ma essendo un 5 stelle mi aspettavo una maggiore cura delle stanze, moquette sporca, poltrone con tappezzeria consunta e porte in legno gonfie e rovinate. Aggiungo anche che nell'elegante hall c'è stato per tutto il tempo del nostro soggiorno, un cattivo odore di fognatura. Nulla da dire sulla cortesia e disponibilità del personale, gentili e attenti ad ogni richiesta. È necessario un restauro generale e magari ci tornerò piacevolmente.
Read More
Claudia
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

Great service bad smell on the lobby other than that great hotel
Syed
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 50 minggu yang lalu

Hotels.com verified review

Overall it was good, at the time of checking out, when asked for a receipt. They refused saying we can only get it from the booking, even after explaining and showing them that I am unable to get.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 The Bentley London

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Penilaian & Ulasan Keseluruhan The Bentley London

Sumber lain (699)
8.4
Sangat Baik
Daripada 699 ulasan
Kebersihan

8.8

Keselesaan Bilik

9.0

Lokasi

9.2

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong The Bentley London

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Anthony
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

The Bentley is always is an easy choice for us, the attractive building and interiors are luxurious and the bedrooms and bathrooms we've had were comfortable and spacious. The location to food and transport is perfect for getting around London.
Nabila
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Property being renovated. Wasn’t very comfortable.
Jim
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Great room, and there was a language barrier as most of the staff were from India and had heavy accents.
tom
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.
Christopher
icon-Perjalanan Perniagaan dengan Rakan
Perjalanan Perniagaan dengan Rakan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

The hotel is extraordinary
Liam
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
8.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

The room was spacious, clean and the amenities were ok. The only aspect that let the room down was the mattress was quite hard. Other than that my second stay at the Bentley was brilliant. A small refurb would make it spectacular! Staff were very friendly and always available to help.
Teneica
10.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

The room was very clean and staff was very helpful.
Aimee
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
4.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

Booked this property as it looked gorgeous on photos but unfortunately that "old England money" look was rather lack lustre. The property is very dated with low lighting which gives it a dreary feel from entrance. The room we had was the blue room and while wonderfully spacious it felt incredibly dated rather than elegant like shown in the photos. Beyond aesthetic, the room was not properly clean. The headboard/lack of it was just a wall, had horrible staining on, if we had more time I would have gone to reception and asked to change rooms as it was revolting. Also then the bedspread had a black stain on, not appealing. The bathroom was clean but really needs brightening up. Overall was a shame as for the price I was expecting 5 star but I would place this at a 4 star at best.
Read More
Nida
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 35 minggu yang lalu

Hotels.com verified review

Loved our room. Truly vintage and well maintained hotel. Look forward to returning!
Mustafa Kemal
4.0
/10
Diulas 36 minggu yang lalu

Expedia Group verified review

Now this hotel is strange. It is an expensive spot. The hotel needs renovation and they started it. Up to this point it is ok. However the renovation takes place while you are staying at the hotel. And one night you come to your room which is filled with fresh paint odor. You want to open the windows but due to revovation and safety issues they nailed all windows so you cannot open them. I dont know how they could get authorisation for this from the fire department. And when you issue the problem to the reception they only say sorry. No offers of room change, no offers of compensation. Only sorry. The only positive thing is the location and staff. Overrated under these conditions. And everything within the room was old. Hope renovation includes room decoration as well. Never again.
Read More
Kathryn
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The staff was friendly and helpful. The beds were comfortable and the sheets were nice. The rooms were not clean—carpets badly stained, shower door not clean, shower and bath faucets were in poor condition and not clean.
Kari
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 37 minggu yang lalu

Hotels.com verified review

Nice place and good location
Ettore
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 37 minggu yang lalu

Hotels.com verified review

nel complesso gradevole rapporto qualità prezzo molto alto camere grandi e confortevoli ma carenti nella manutenzione e negli impianti tecnologici (aria condizionata e impianto elettrico vetusti) Non sono dotati di prese di ricarica cellulare ne di adattatori Abbiamo potuto caricare i cellulari grazie alla disponibilità del personale lasciando i cellulari alla reception per tutta la notte. Il checkIN molto lento a seguito di un problema che hanno avuto con altri clienti (camera sporca) e ci hanno fatto attendere oltre 40 minuti prima che qualcuno ci perfezionasse accesso.
Read More
Agata
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
4.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Well, definitely it is not a 5 star hotel, probably not even a 4 star. Despite the description on the hotel’s website - the rooms are not luxurious. Actually they are very worn out - stains on the carpets, paint coming off from walls, strange smell in the room (mould?), very worn out bathroom accessories (taps, shower head). Also I assumed that coffee machine in the room should be a standard in 5 star hotel ? Apparently I was wrong. The only good thing is the location. However there are lots of good (meaning - better ) hotels nearby. My first and last stay in this hotel.
Read More
Declan
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

I booked The Bentley Hotel London expecting a safe and comfortable five-star stay, but this was the worst hotel experience I have ever had. The first room I was given would not qualify as four-star — the headboard was torn, the mattress was sunken, the carpet was badly stained, and the main lobby had an unpleasant odor. After two nights, I was finally switched to another room. On the third night, our room was burglarized. When we returned from an evening out, a police car was parked at the entrance. When my husband asked the concierge if there was a problem, he was told “no.” We later learned the scaffolding alarm had gone off twice that evening, meaning staff were aware there was likely a security breach. Another couple two doors down was also robbed. The next morning, we discovered that someone had gone through my husband’s briefcase and stolen his personal belongings. Our window latches had been left open from the inside. The General Manager never informed us of the repeated alarms or the extent of the security issue. This was extremely unsafe — we could easily have walked in on the intruder. To make matters worse, the hotel charged us full price for the stay and even billed us for tea and sandwiches while we waited four hours for the police. No goodwill gesture, no apology, no accountability. This hotel is absolutely not five-star, nor is it safe. I have asked Hotels.com to remove this property from their platform, as it poses a serious risk to guests.
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Yunus emre
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

Staff happy and good persons big room
JB
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 41 minggu yang lalu

Hotels.com verified review

Just rude staff on check in. Does not seem like a real hotel. Definitely not 5 star!
MARCO GIOVANNI
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

L'hotel è in una posizione comoda rispetto alla metro di Gloucester Road ma essendo un 5 stelle mi aspettavo una maggiore cura delle stanze, moquette sporca, poltrone con tappezzeria consunta e porte in legno gonfie e rovinate. Aggiungo anche che nell'elegante hall c'è stato per tutto il tempo del nostro soggiorno, un cattivo odore di fognatura. Nulla da dire sulla cortesia e disponibilità del personale, gentili e attenti ad ogni richiesta. È necessario un restauro generale e magari ci tornerò piacevolmente.
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Claudia
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

Great service bad smell on the lobby other than that great hotel
Syed
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 50 minggu yang lalu

Hotels.com verified review

Overall it was good, at the time of checking out, when asked for a receipt. They refused saying we can only get it from the booking, even after explaining and showing them that I am unable to get.
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