Caribe Hilton

Great place, only a short Uber ride from SJU. The lobby was stunning and the pool and beach were great fun. Some nice activities for us to join each day, a small gym for a morning workout, and the staff/service was so nice and pleasant. The room was a bit basic but expected from an older building, and we did get charged a daily rate above what we paid on Hotels.com. I loved seeing all the old pictures of the building's construction from the 1950's and happy to have stayed at 'the home of the pina colada'. And a Morton's attached to the lobby was a nice surprise for a great meal on 'get away day'. Overall a nice experience.

the carpet was dirty and the bathroom door plan was broken, not worth the money, we booked oceanview but they gave side view of the building and partial ocean view, balcony was right above the huge HVAC units and it was too loud noise.

Room was good bathrooms was clean and room cleaning staff were amazing

Great experience. Kind and knowledgeable staff. Great beach and pools. Family friendly!

Despite some hiccups at check-in, we had an overall amazing experience. The private beach, our room overlooking the Atlantic Ocean, and the fine restaurants all added to our delight! The rooms could use a slight face lift, but I suppose it’s okay given the age of the building!

Responsive staff

There was a nasty festering hole/leak in our hallway. It stunk, dripping all over the carpet and the “fix” was a mat under it… that was rarely changed. Security was obsessed with speakers- stating music was provided. It’s not. The few times it was playing half the ground speakers are broken. Occasionally a bartender brought one and played there own. No pool entertainment. No access to beach at night.

The room was definitely clean and all Caribe employees were very nice and helpful. The pool, beach and amenities were lovely.

Rooms are dated. It was very dusty and minimal cleaned when we got in the room. Called the front desk, they stated they were fully booked and I couldn’t be moved. Literally pleaded with them the next day for a thorough clean. Went to the pool most of my stay and on night 3, my phone disappeared. Checked out early the next day as a result, since I felt like my security issue wasn’t taken promptly or any resolve and or guarantee to help was being place. I am a Hilton honors member and have stayed at many Hilton hotels. The staff at this location, particularly room service, towel stations and pool areas are the most rewarding, everywhere else especially dinning offered poor service.

Staff was very friendly and professional and gave great recommendations. Room was very clean with a amazing view.

Excelente lugar y servicio. Opciones de comida variada y de calidad.

Beautiful property. Everyone was excellent. Look out for Hiram at the pool bar he was the best

Great place to stay!!!

Todo perfecto!

Rooms could be dusted and cleaned more thoroughly

The room had a very bad odor as soon as you entered. I had to sleep with the balcony door open to get some air. Everytime we are in the room it makes us feel very sick, ny son was coughing all the time. We had to spend all of our relaxing time in the lobby. I told the front desk about the situation and a staff was sent to deodorizer the room but the odor came back after a few hours. I think that the carpets needs to be changed, there was also that same odor when you stepped off the elevator , as its the carpets that have the odor

Room looked very outdated compared to pictures. Room did not feel clean. Loved the hotels overall but very disappointed in the room. Pool/beach staff were extremely nice and welcoming!

Clean room, great private beach, 3 pools , beautiful park area

Very nice

The resort is well kept and the staff is attentive. The pool area is great and I enjoyed the swim up bar. My room was well kept, clean, and standard. I would recommend this resort.