โรงแรม Leonardo Royal กลาสโกว์

Staff beyond friendly, couldn’t have looked after us better

Chegamos por volta das 8 da manhã e o check in era só às 15, pedimos pra guardar as malas e para nossa surpresa já fizeram nosso check in nos dois quartos, moça da recepção muito simpática e amigável.

Really nice hotel nice staff it was expensive for what it is but we were there over new year so fair enough.

Spotlessly clean room. Very comfy bed. Friendly staff.

Room was very comfortable and modern Staff very friendly

We booked room only, this was an overnight with my daughter, we stayed in a king room on the 4th floor, beautiful room and very comfortable

The hotel its beautiful and big. Staff at the main bar reastaurant are not. No personalities ' young inexperienced. Really upset me and my husband . 1st ordered baileys coffee & cream' they came & told us after 5mins no cream in whole hotel' then orderd americano' came down cold 'sent it back 2nd one was fine' kids food came down cold' our starter was a joke chilli prawn' we then cancelled our own food. Was so frustrating ' then while one of my sons was still eating and my husband was finishing his pint they came down & asked for payment . That was the last straw for me. I explained it to young girl that was sent down to us who does that ' her supervisor send her down. I went up to her supervisor & said it to her. Why would you come down for payment when we were not finished' she couldnt answer. To me it felt like she taught we were not going to pay little did she know we were staying in the hotel. I was so upset. I brought it to hotel management they were nice. They were looking at receipt to see if money was taking off the bill. As we said it had nothing to do with the bill it was how we were treated. How does a chef not get the food out hot. We had to leave and go else where for dinner. This is at 8 in eve out in the freezing cold kids hungry and us.The next morning the manager came over & said we would get our breakfast for 18p and kids free to make up for night before. Breakfast was lovely fresh Made omelettes infront of us and kids pancakes. Rooms were lovely.

Absolutely fabulous hotel in a central location. We were offered and paid for an upgrade on arrival, which allowed us to access the executive lounge, which meant we had free hot and soft drinks and snacks for the whole stay. We used this extensively. The room was very quiet, even though we were next to the central station and the lift. The room was very comfortable and cosy. The hotel was spotlessly clean and staff were charming and very helpful. They were all also extremely industrious. No one was ever idle, nothing was left undone, and they worked constantly and seamlessly, e.g. at breakfast everything was tidied and cleaned straight away, everything replenished, at the front desk, staff were ensuring they had everything to hand and the public areas were spotless, etc. It was a seamless operation. I felt that everyone genuinely cared about what they did and this enhanced the customer experience. Breakfast was varied and good. The guy on the desk at breakfast was a delight. This was a great stay, made exceptional by the staff. Highly recommended - I certainly will be back.

The room was of a good standard with excellent amenities. The staff were pleasant. The breakfast was of a very good standard.

Excelente ubicacion y muy buen hotel

Amazing experience with very attentive staff

I arrived at hotel over 2 hrs early for check in and it was not a problem for the hotel to let me check in. Great service room and amenities! All staff were amazing and so friendly.

Great location, facilities and staff

Very good

Room was lovely, all the service folks were friendly and efficient. The location was great. We would gladly stay here again.

Lovely staff

Fresh breakfast, helpful staff and Hotel was very clean.

Excellent service, good sized rooms with free water bottles, central location

Lovely room, very clean & Yummy Breakfast.

Amazing breakfast with loads of choice and piping hot.