Park Plaza Budapest

Værelset personalet

Amenities excellent staff amazing

This hotel needs a huge renovation,views from the rooms are amazing,room itself was spacious but outdated to the max it looks like is falling in pieces,outdated furniture and walls all damaged even a hole in one of the bathroom walls, bath tub is so narrow that feels uncomfortable on top of that the bathroom fixtures are all loose and rusted. Another thing I didn’t like is that the offer a valet parking service,that is not true at all because in my case I was leaving at 6:00 am and asked for my car to be brought to me and was told by the front desk that they had no one and I had to go and get it myself,this is after paying 25 euros a day to use the supposed valet service,I think I should at least be refunded half of the two days I paid for,another thing is the darkness in the hallway and damaged pictures that I don’t know how they still hanging on the wall because they are broken which is dangerous to kids walking by and can get cut,the other bad one is that none of the people working on my floor even said hello or good morning when they saw me ,they didn’t even acknowledge me. Front desk people need a bit more of customer service skills,they seem overwhelmed and frustrated with some customers and I even saw how they mistreated not only me but others. The bellboy that took care of my luggage and car because he was the bellboy and valet parking at the same time,he was really nice ,the way he behaved is the way all other employees should behave.

Was ok

The hotel was very pleasant. The breakfast was very good and had plenty of choice. The staff was very nice and helpful.

Room was clean but very warm, despite trying to turn the temperature down, ended up with the window open. Breakfast was plentiful and good quality and in the evening the bar was reasonably priced too.

Todo muy bien. La habitación amplia y limpia. El personal muy amable. La única pega es que elegí una habitación con vistas al Danubio y al Parlamento, pero nos dieron la primera planta y había un árbol justo delante. Así que pagué un supmemento por algo que no tuve plenamente. Menos mal que al ser otoño, el árbol no tenía hojas.

Las vistas de la habitación eran estupendas, pero las instalaciones de la habitación, para una estancia superior como estaba catalogada, tenía un cuarto de baño antiquísimo y roto. Además tenía contratado una cama de matrimonio y me asignaron 2 camas individuales juntas.

Un alojamiento normal, sin nada que destacar

Non siamo soddisfatti per il check non era pronto

spotless hotel,amazing room with balcony ,friendly ,helpful staff.

Habitación

Check in was okay and quick . Was asked if i required ckeaning on a daily basis . I said yes. Room had a lovely view . The room was very dusty with lots of cumps of hair / dust balls evidenent on floor and bath room . Under the bed was worse and had not seen a hoover etc. in a long time. I asked at reception that houskeeping would look at that the next day . I was told yes . Nothing was done and the housekeeping consisted on a bed make up a change of towelsand a quick cursory lick around the sink . Tables and side lockers ( a black glass) dud not see a cloth and floors were neither swept hoovered or moped on any of the four days I was there . Also they forgot to clean one of the days . The air conditioning was also suspect . It would go up but not down . The electronic device fir openibg and closing curtains waa eratic in its functionality and youd be bettwr off operating manually. Bar Staff were good and the gym was clean and well stocked with equipment . Sauna was tiny and only operated from 5pm to 10pm . I have no idea why such limited hours Overall I found that the hotel trades on its location on the Danube but not on its service . I explained this to the receptionist when leaving but she took no notes or said that she would pass or on the management . Its not a budget or cheap hotel but operates like one and cleaning is not a priority .

Great room and view, staff were friendly and the hotel is situated in an excellent location. A few minor points relating to the bathroom could be improved upon including the temperature controls (the bathroom was very hot), re-fillable toiletries were not refilled and there was a sewage smell. These points were attempted to be rectified by reception however not all were resolved.

Great spot, easy access to public transport with views of the river. One of us loved the bed the other found it too firm!

Strong odor in room

Clean room, courteous staff, great location. I would gladly stay here again.

Buona location sulle rive del Danubio, lato fiume si vede il parlamento, lato opposto il castello Camere ampie e spaziose ottimo materiasso con topper, non manca nulla per un soggiorno perfetto

The room was tired, stain on the carpet, peeling paint in the bathroom. However the location and the view are fantastic.

The front desk staff as very friendly and helpful. The view of Parliament from river view room was breathtaking. The location is very convenient...near grocery, pharmacy, and Metro. Easy walk up hill to Fisherman’s Bastion. The beds and linens were very comfortable. Water pressure was decent. Bath was good size. There wasn't really any storage, so unable to unpack and lived out of suitcase. Cleaning service was worst I've ever experienced. Changing towels was only thing they did. We had to repeatedly call front desk to have trash emptied or receive toilet paper. They never restocked coffee or provided clean cups. We were there two weeks and sheets were never changed. If weren’t for horrible cleaning service, would give five stars.