恩斯特埃玛多姆伊克赛尔瑟酒店

飯店整體表現都很不錯，離景點也都很近

非常好的一間飯店，很舒服、貼心的服務，位於科隆教堂旁的市中心，很便利的生活機能，下次一定會在入住，非常好

酒店所有服務簡直完美,早餐非常棒,房間裡面mini bar 免費享用,地點在車站與大教堂旁邊,方便又漂亮,早上還有免費報紙,唯一缺點就是早餐咖啡有點難喝,房間沒有快煮壺,我猜德國人不愛喝茶XD?

位置非常好！就在火車站及科隆大教堂旁邊，雖然在中心位置，但晚上房間還是很寧靜。Staff服務專業、親切有善！我們住的是Deluxe room，房間裝修漂亮，面積大。絕對是非常難忘的住宿經驗！

房間不要選擇面對飯店內的造景及低樓層的，視野感覺不好。

Excellent

没说的，十分好，位置好，出火车站就到了，科隆大教堂边上，很容易找。酒店房间大气，冰箱的饮料全免费，真够可以的。

It worth to stay. Everything just right perfect! Classy and traditional but may not good for young generation that they looking for hip hotel.

位置很方便，服務人員友善。酒店環境佳，mini bar 免費很驚喜。

The staff was very welcoming and accommodating. My daughter’s ankle was severely bruised when we arrived. She was immediately given a place to sit with a towel and bag of ice. The staff attended to her every need. We arrived before check in. No problem. The housekeeping staff was asked to prepare our suite as soon as possible. It took about 20 minutes and we were escorted to a beautiful suite where she continued take care of her ankle. It was first class service in so many ways. We were spoiled with every expectation being met. The hotel is centrally located to the Alt Stadt (Old Town). The twin dome Cathedral, the main railway center, restaurants, brand name boutique shops, lined the quaint streets. My favorite authentic German restaurant and pub is Früh also located within a short walking distance.

We splurged, and it was worth it!

Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean.

Clean room, great staff, beautiful restaurant.

Great room. Great staff. Amazing breakfast!

Das Personal war spitze!

We absolutely loved this hotel stay! Staff was wonderful. They treated our son like a prince! Close to train station, cathedral, shopping, and dining. Will stay here again for sure!

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.

Alles perfekt, die Lage, das Personal die Ausstattung…..

This is one of the best hotels I have ever stayed at in my tenure in travel. If I'm going to be in the Cologne area or staying in any places within a 1 hour radius, this is going to be my only place to stay while I'm there. <3

A bit surprised at lack of amenities. The room was rather small and oddly shaped. There were no robes nor even a simple shower cap. Having stayed in some other five-star hotels for less money in both Berlin and Brussels, it was disappointing. The bar and common sitting areas were also very tight.