엑셀시어 호텔 에른스트 암 돔

주변에 바로 퀼른 대성당이 있고 너무 깨끗하고 고급스런 호텔이라 정말 기분 좋은 하루를 보냈습니다. 식사도 너무 좋았습니다.

It was very closed to the koln central station and cathedral ! amazing location. Thats probably it. The staff were pretty strick on their weird rules tho.. they were NOT flexible at all! and in my hotels.com reciept it said I won't have to pay for the city tax if I prove that I was there for business, so I email them before hand, what I would need to prove and the answer was: "We are not sure because It is charged by City not us", What?? We pay city tax at the hotel, not at the cityhall. They don't know what they were doing for the most parts.

쾰른 역에서 찾아가기 너무 편했고, 직원분들의 서비스 역시 만족스러웠습니다. 최근에 리노베이션 한 방을 받았는데 아주 깨끗했어요

extremely good and the services was great they make up rooms twice a day perfectly.

Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean.

Clean room, great staff, beautiful restaurant.

Great room. Great staff. Amazing breakfast!

Das Personal war spitze!

We absolutely loved this hotel stay! Staff was wonderful. They treated our son like a prince! Close to train station, cathedral, shopping, and dining. Will stay here again for sure!

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.

Alles perfekt, die Lage, das Personal die Ausstattung…..

This is one of the best hotels I have ever stayed at in my tenure in travel. If I'm going to be in the Cologne area or staying in any places within a 1 hour radius, this is going to be my only place to stay while I'm there. <3

A bit surprised at lack of amenities. The room was rather small and oddly shaped. There were no robes nor even a simple shower cap. Having stayed in some other five-star hotels for less money in both Berlin and Brussels, it was disappointing. The bar and common sitting areas were also very tight.

room was spotless it was very spacious very comfortable bed the hotel was very close to all tourist hot spots within a few mins walk great food options the staff were excellent polite precise and very helpful

The hotel is pure luxury. The location is excellent just across from the cathedral. It is a beautiful building. The lobby is quiet elegance. The staff are professional and friendly. The food at the breakfast buffet is very good. The bed is very comfortable. I had a junior suite with window/doors opening toward the Dom. No bathtub.

Beautiful hotel

Great service! Will stay again!!

Everything

Top!!

Room spotless and the most comfortable bed I've ever slept in. The staff can't do enough for you. My 5th stay at this hotel and it never disappoints.