I recently stayed at Ibis Darling Harbour and unfortunately, it wasn’t a great experience overall. The hotel is in quite poor condition—carpets are ripped in places, and both the rooms and bathrooms feel very worn and in need of maintenance and renovation.
Service was also disappointing for the most part, as some staff members came across as unfriendly and unhelpful. However, I do want to acknowledge one staff member—a young woman at reception—who kindly assisted us in changing rooms. She was professional, approachable, and made an effort to improve our stay, which we really appreciated.
That said, the general condition of the hotel and the inconsistent service made the stay far below expectations. I hope management takes steps to improve both the facilities and customer experience.