約克The Milner飯店

職員很友善，即使忙碌，也會幫忙照顧住客各種需要。

Good: The hotel is well located and impressive in its public areas. All the staff are friendly and polite The breakfast is very good Not so good: The room itself was not too impressive. The room was stuffy, safe didn’t work, and the shower was a trickle. Overall location 10 out of 10 so if you are out and about exploring York all day and arriving/departing by train it would be good choice. If you want to relax in your room then I would recommend a different room category or another hotel.

SPA not accessible because of renovation, and we have been told with a short notice. Shower not entirely functional. Breakfast was ok, but not meeting our expectations regarding the venue. It’s a bit expensive regarding the service we got, whereas the venue itself was impressive.

Staff excellent from check to departure. Arrived early so went to reception just expecting to register the car park but room was ready which was a bonus. Great meal in peacheys in the evening followed by a quality breakfast the following morning.

Room, foid and amenities

Stunning building with imposing staircases and plenty of space, never feeling crowded. Staff were professional and friendly. Rooms were well appointed and bathrooms stylish and spacious.

Room was amazing, clean, comfortable and large. Toiletries were nice too.

Lovely room Friendly and informative staff Unfortunately the leisure facilities were unavailable during our stay

Great place to stay. Great brekkie, great location and great bars

Arrived to find the spa and pool had been closed for maintenance. Awaiting refund for this. No WiFi in room, and the bathroom had scuff marks, paint missing, and the toilet area was so small, when sat, the holder was squashed into your arm. and your legs were against the sink! Not what you expect for nearly £200 night stay. Hotel itself was lovely, but room was dreadful.

Rooms nice and clean, hotel lounge and bar were absolutely spectacular, also a perfect location for exploring York city centre. What really makes this hotel though is the staff, they are very attentive and nothing is too much trouble, big thank you to Patrick who looked after us in Peacy’ bar and grill for dinner and also Laura on reception for being amazing and making us feel very special, thankyou Team Milner, hope to see you again soon.

Really nice hotel . Great staff and room was lovely

Sadly phoned ahead for at sbeetand blanket on bed not a duvet m That didnt happen. Also breakfast cleared on the dot of 10. Surely if you offer breakfasts up to10 there should be some

Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though. The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard. The reception team were also very helpful and friendly providing good information and a smooth experience

Small rooms, difficult to control the temperature and generally felt outdated apart from the bathroom

We were disappointed with the standard of the rooms at the Milner which are not adequate for the high price they charge. We'd booked a two night stay for £365 which is a lot of money for us. We had to change rooms twice over the course of a 2 night stay which felt awkward and disruptive. The first room we were given was dark, overlooked a road and didn't have basic facilities like chairs/adequate tea facilities (they were in a cupboard with no logical place to set up the kettle) the room also smelled overwhelmingly of mildew so we asked for it to be looked into. The staff were great and said that maintenance needed to deal with it so they would move us to an alternative room. However the room they moved us to was an accessible room which we specifically did not want - they said they had nothing else available that night but would move us again the next day. The room was not functional for us due to it's accessible features - the sink was too low down and narrow, the shower was awkward to use with the accessibility features and meant we couldn't go back in after using the shower because the floor was completely wet. There was also no bedside table on one side and instead the side of the bed was right up against a cupboard. Also a substantial gap under the door which did compromised privacy. Again the tea facilities and seats were lacking. On the final day we were moved to a room upstairs which was marginally better although the decor was stained and dated.

Excellent hotel. Room was fine, didn’t put 5 star because there was a loud electric buzzing sound going all night in the room but good stay other than that

Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside ..

A really disappointing stay. Ben and his reception team pulled back brownie points.

Hotel was wonderful, very well set out junior suite with a great aspect towards York cathedral.