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Malaysia Airlines: An Introduction

About {airlineName}

Planning your next trip overseas? Malaysia Airlines hits the sweet spot between price and comfort. It’s a full-service airline that actually delivers, with checked baggage, meals, entertainment, and proper legroom all included in the fare.

You’ll fly from Aussie hubs like Sydney, Melbourne, and Perth on a fleet that includes their new Airbus A330neo. Think fully flat beds in Business, personal screens in every seat, and free messaging Wi-Fi on select aircraft. Economy doesn’t feel like an afterthought either—you’ll get fed, stretched out, and entertained without paying extra.

With award-winning cabin crew and frequent deals, it’s no surprise Malaysia Airlines is a favourite with Aussie travellers heading to Asia and beyond.

Where does {airlineName} fly?

Malaysia Airlines flies to more than 50 destinations across Asia, Australia, Europe, and the Middle East. Expect busy city hubs, tropical getaways, and cultural hotspots on the map.

Australian destinations

• New South Wales: Sydney
• Victoria: Melbourne
• South Australia: Adelaide
• Western Australia: Perth
• Queensland: Brisbane (resumes 29 Nov 2025)

International destinations

• Malaysia: Kuala Lumpur, Kota Kinabalu, Kuching, Langkawi, Penang, Alor Setar, Bintulu, Johor Bahru, Kota Bharu, Kuala Terengganu, Kuantan, Labuan, Miri, Sandakan, Sibu, Tawau
• Bangladesh: Dhaka
• Cambodia: Phnom Penh
• China: Beijing, Guangzhou, Shanghai, Tianjin, Xiamen
• France: Paris
• Hong Kong: Hong Kong
• India: Ahmedabad, Amritsar, Bangalore, Chennai, Hyderabad, Kochi, Kolkata, Mumbai, New Delhi, Thiruvananthapuram
• Indonesia: Jakarta, Denpasar (Bali), Medan, Surabaya, Balikpapan, Bandung, Makassar, Pekanbaru, Surakarta, Yogyakarta
• Japan: Osaka, Tokyo
• Maldives: Malé
• Nepal: Kathmandu
• New Zealand: Auckland
• Philippines: Manila
• Saudi Arabia: Jeddah, Medina
• Singapore: Singapore
• South Korea: Seoul
• Sri Lanka: Colombo
• Taiwan: Taipei
• Thailand: Bangkok, Chiang Mai, Phuket
• United Kingdom: London
• Vietnam: Da Nang, Hanoi, Ho Chi Minh City

{airlineName} sales and deals

Travelling on a budget? No worries. Malaysia Airlines rolls out frequent sales across economy and business class, with discounts popping up all year round.

Regular deals to look out for:

• MH Online Specials: Up to 15% off flights when you book online, plus 5% extra for Enrich members.
• MHexplorer: Perks for students, including discounted fares and extra baggage.
• Business Flex sales: Business Class tickets with flexible change options and lower prices.
• Year-End Sale: Big savings on both local and international flights.

How to get the cheapest {airlineName} flights

• Book during major promos and holiday periods.
• Join Enrich to unlock exclusive fares and extra perks.
• Be flexible with dates to spot lower fares.
• Travel off-peak when flights are less in demand.
• Lock in your trip early for the best prices.

{airlineName} classes

Economy

Seats

Don’t settle for the bare minimum. In Malaysia Airlines Economy, you get decent space to relax, even on longer flights. Seat pitch averages 30–32 inches with enough width to sit comfortably. Most aircraft offer personal screens with on-demand entertainment. Some short routes may have overhead screens or none at all. Either way, it’s a solid setup for the price.

Meals

Full-service means you won’t go hungry. Hot meals, snacks, and drinks, including tea, coffee, and juices, are included on most flights. Special meals for dietary needs are available too, just pre-book at least 24 hours before flying. Want something extra? You can pre-order your meal online and make sure you get exactly what you’re craving.

Business Class

Seats

Business Class is built for travellers who value space, quiet, and control. Fully flat seats on long-haul flights let you rest properly, while direct aisle access on selected aircraft means you don’t need to climb over anyone to stretch your legs. Settle in, tune out, and make the most of your time in the air.

Meals

Dine like you're not on a plane. Enjoy multi-course meals, curated wine lists, and service that hits the mark every time. Want something more specific? Use Chef-on-Call to lock in your preferred dish before flying. You’ll get quality food, served your way.

Business Suite

Seats

If you’re after maximum comfort and privacy, this is it. Business Suite is first-class comfort with all the trimmings: full flat bed, sliding door, priority everything. You’ll breeze through the airport with meet-and-greet service, and fly in your own quiet space. Ideal for when you want peace, privacy, and serious legroom.

Meals

Think restaurant-quality meals above the clouds. Dine anytime with fine-dining options and premium wines, or pre-order from the Chef-on-Call menu. You’ll also get a luxury amenity kit by Aspinal of London on select routes, making it easy to stay fresh mid-air.

{airlineName} loyalty programs

{airlineName} frequent flyer program

Enrich is Malaysia Airlines’ loyalty program, and signing up is free. Members earn Enrich Points when they book flights with Malaysia Airlines, Oneworld partners, or spend with travel and lifestyle brands.

Use your points to book flights, upgrade your seat, access lounges, or even cover hotel stays and shopping. Climb the tiers (Blue, Silver, Gold, Platinum) and unlock real perks like priority check-in, extra baggage, and premium service. If you fly often, Enrich pays off.

{airlineName} airport lounges

Need a breather before take-off? The Golden Lounges at Kuala Lumpur International Airport give you the space to unwind, eat well, and reset before boarding. With three lounges (Domestic, Regional, and Satellite International), you’ll find premium food, barista coffee, showers, fast Wi-Fi, and plenty of room to relax.

Flying Business or Business Suite? You’re in. Enrich Gold or Platinum? Come on in. Travelling with an eligible Oneworld partner? You’re covered. No matter the reason, a lounge pass here means a smoother, more enjoyable journey.

{airlineName} fleet

Aircraft: Airbus A350-900

• Seat classes: Business Suite, Business Class, Economy
• Seat layout:
• Business Suite: 1-2-1
• Business Class: 1-2-1 or 1-2-2
• Economy: 3-3-3
• Seat pitch:
• Business Suite: 83 inches
• Business Class: 44 inches (lie-flat beds)
• Economy with Extra Legroom: 36 inches
• Economy: 32 inches
• In-flight entertainment: Personal screens with on-demand content
• Wi-Fi: Available
• Power/USB ports: AC power and USB ports at all seats

Aircraft: Airbus A330neo

• Seat classes: Business Class, Economy
• Seat layout:
• Business Class: 1-2-1
• Economy: 2-4-2
• Seat pitch:
• Business Class: 43 inches (lie-flat beds)
• Economy with Extra Legroom: 36 inches
• Economy: 31 inches
• In-flight entertainment: Personal screens with on-demand content
• Wi-Fi: Complimentary Wi-Fi with unlimited data for all passengers
• Power/USB ports: USB ports at all seats and AC power in Business

Aircraft: Airbus A330-300

• Seat classes: Business Class, Economy
• Seat layout:
• Business Class: 1-2-1 or 2-2-1
• Economy: 2-4-2
• Seat pitch:
• Business Class: 43 inches (lie-flat beds)
• Economy with Extra Legroom: 36 inches
• Economy: 32 inches
• In-flight entertainment: Personal screens with on-demand content
• Wi-Fi: Not available
• Power/USB ports: AC power and USB ports at all seats

Aircraft: Airbus A330-200

• Seat classes: Business Class, Economy
• Seat layout:
• Business Class: 1-2-1
• Economy: 2-4-2
• Seat pitch:
• Business Class: 45 inches (lie-flat beds)
• Economy with Extra Legroom: 36 inches
• Economy: 30 inches
• In-flight entertainment: Personal screens with on-demand content
• Wi-Fi: Not available
• Power/USB ports: AC power and USB ports at all seats

Aircraft: Boeing 737-800

• Seat classes: Business Class, Economy
• Seat layout:
• Business Class: 2-2
• Economy: 3-3
• Seat pitch:
• Business Class: 39 inches
• Economy: 30 inches
• In-flight entertainment: Overhead screens or personal device streaming
• Wi-Fi: Available on select aircraft
• Power/USB ports: AC power and USB ports at all seats

Aircraft: Boeing 737 MAX 8

• Seat classes: Business Class, Economy
• Seat layout:
• Business Class: 2-2
• Economy: 3-3
• Seat pitch:
• Business Class: 39 inches
• Economy: 30 inches
• In-flight entertainment: Personal device streaming
• Wi-Fi: Available
• Power/USB ports: AC power and USB ports at all seats

{airlineName} crew

Expect proper service with heart. Malaysia Airlines’ cabin crew are known for their warm hospitality and attention to detail, with every flight delivered in true Malaysian style. You’ll spot them in their signature kebaya uniforms, featuring traditional kelarai batik prints inspired by local flowers like hibiscus and jasmine.

They’ve just picked up the 2024 Global Brand Award for Best Cabin Crew in Malaysia—proof that the service isn’t just friendly, it’s award-winning. From short hops to long hauls, the crew make every trip feel smooth, calm, and genuinely cared for.

{airlineName} baggage allowance

• Economy Class
• Cabin Baggage: 1 piece up to 7kg (15lbs)
• Checked Baggage: Allowance varies by fare type and route; typically up to 30kg
• Business Class
• Cabin Baggage: 2 pieces with a combined weight up to 14kg
• Checked Baggage: Up to 40kg
• Business Suite
• Cabin Baggage: 2 pieces with a combined weight up to 14kg
• Checked Baggage: Up to 50kg

Note: Each piece of checked baggage must not exceed 32kg and linear dimensions of 158cm.

{airlineName} passenger policy

Infants

• Under 2 years old must travel on an adult’s lap (1 infant per adult).
• Allowed one carry-on item (up to 10kg) plus a stroller or carrycot.
• Approved car seats can be used if a separate seat is booked.
• Bassinets available on select aircraft (request in advance).

Children

Ages 5–11 travelling alone must use Unaccompanied Minor (UMNR) service.

Ages 12–15 may travel alone; UMNR service optional on request.

Baggage allowance same as adults.

Child-friendly entertainment available on most flights.

Pregnant passengers

• Up to 28 weeks: No medical certificate required.
• 29–36 weeks: Medical certificate stating fitness to fly is required.
• After 36 weeks: Travel is not permitted.
• Multiple or complicated pregnancies: Travel not allowed after 33 weeks.
• Expectant mothers are not permitted to sit in emergency exit rows.

Accessibility features

• Wheelchair service available free of charge (request at least 48 hours ahead).
• Assistance includes check-in, security, boarding, and disembarkation.
• Meet & Assist service available for elderly passengers travelling alone.
• Personal mobility devices (manual/electric wheelchairs) allowed as checked baggage.
• Some medical conditions may require clearance before flying.

{airlineName} policies

When to check in

• Domestic Flights: Check-in counters close 60 minutes before departure.
• International Flights: Check-in counters close 60 minutes before departure.

Online check-in

Skip the queue and check in from anywhere using the Malaysia Airlines website or app. Online check-in opens 48 hours before your flight and stays open until 90 minutes before departure. It’s the quickest way to secure your seat, get your boarding pass, and head straight to bag drop.

Refund policy

Refunds depend on your ticket type. Flexible fares usually allow for refunds, while lower-priced fares may be non-refundable. If eligible, refunds are typically processed within 7 to 10 business days. Always check the fare rules before you book to know where you stand.

Reschedule policy

Need to change your plans? You can reschedule your flight up to 4 hours before take-off. Change fees and fare differences may apply depending on your ticket type. More flexible fares give you more wiggle room so it pays to check the conditions before you book.