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Vietnam Airlines: An Introduction

About {airlineName}

Craving a change of scenery? Vietnam Airlines makes getting there easy. Flying from major Aussie cities, this full-service carrier connects you to Vietnam and the rest of Asia, without the stress. Think spacious seats, friendly crew, proper meals, and entertainment that actually helps the time fly. Premium Economy’s a winner (literally—it took out Best Value Premium Economy of the Year), and their on-time performance is one of the best in Asia. 

Whether it’s a beach escape, a city break, or a longer trip to Europe, Vietnam Airlines brings comfort, culture, and good value to every flight.

Where does {airlineName} fly?

Vietnam Airlines runs around 300 flights a day across Asia, Europe, Oceania, and North America via its hubs in Vietnam. You’ll find them flying to major cities, beach spots, and cultural hubs across 22 domestic and 37 international destinations.

Australian destinations

• New South Wales: Sydney
• Victoria: Melbourne
• Western Australia: Perth

International destinations

• Vietnam: Hanoi, Ho Chi Minh City, Da Nang, Hai Phong, Nha Trang, Phu Quoc, Hue, Ha Long
• Cambodia: Phnom Penh, Siem Reap
• China: Beijing, Chengdu, Guangzhou, Hong Kong, Shanghai
• France: Paris
• Germany: Frankfurt, Munich
• India: Bengaluru, Delhi, Hyderabad, Mumbai
• Indonesia: Bali (Denpasar), Jakarta
• Italy: Milan
• Japan: Tokyo - Haneda, Tokyo - Narita, Osaka, Nagoya, Fukuoka
• Laos: Vientiane, Luang Prabang
• Malaysia: Kuala Lumpur, Penang
• Philippines: Manila
• Singapore: Singapore
• South Korea: Seoul, Busan
• Taiwan: Taipei, Kaohsiung
• Thailand: Bangkok, Phuket
• United Kingdom: London
• United States: San Francisco

{airlineName} sales and deals

Vietnam Airlines drops deals year-round, so scoring a good fare is easier than you think. Keep an eye out for sales that line up with the holidays or shoulder seasons, and don’t sleep on their flash sales—these go fast.

Look out for:

• Tet holiday (Lunar New Year) sales.
• Summer fare drops (Jun – Aug).
• Autumn getaway deals (Sep – Nov).
• Black Friday and Cyber Monday promos.
• Year-end holiday sales (Dec).
• Surprise flash sales across Asia-Pacific routes.

How to get the cheapest {airlineName} flights

• Book early—4 to 6 weeks ahead usually lands the best fares.
• Be flexible with your dates and flight times.
• Turn on price alerts in the Traveloka app.
• Watch for seasonal promos and flash sales.
• Join Lotusmiles for member-only deals and rewards.

{airlineName} classes

Economy

Seats

Vietnam Airlines' Economy Class seats are designed with comfort in mind. Expect decent legroom, recline options, and well-pitched rows across most aircraft. Seat pitch is around 31 inches, depending on the plane, with personal entertainment screens on international flights. Some aircraft also offer USB ports and power outlets, particularly on B787 and A350s. LED lighting adjusts during flights for a more relaxed travel experience.

Meals

Meals in Economy are inspired by Vietnamese and international flavours. Expect full meal service on most international routes, with options that vary by season and destination. A typical service might include a croissant for breakfast or a warm rice dish for dinner, plus complimentary drinks like tea, coffee, soft drinks, beer, or wine. Special wines are served on long-haul international flights. Snacks and extra items are available on longer journeys.

Premium Economy

Seats

Premium Economy comes with more space and upgraded comfort. Seats are wider with more recline and pitch—ideal for long-haul travel. Expect personal screens, USB ports, and noise-reducing headphones. You’ll also get access to priority check-in, boarding, and baggage handling.

Meals

Meals in Premium Economy are a step up, with dishes from Japan, Korea, France, and Vietnam. You’ll get two full meals on long-haul flights, plus snacks depending on the route. Menus are carefully curated with fresh ingredients and elegant presentation. Premium wines and welcome drinks are included. Signature items like Hanoi’s green rice sweet soup offer a taste of Vietnam at 30,000 feet.

Business

Seats

Business Class seats lie flat on long-haul flights and are packed with features. Think spacious layout, adjustable lighting, large entertainment screens, USB charging, and direct aisle access on most aircraft. Designed for comfort and privacy, these seats are ideal for working or relaxing on longer journeys.

Meals

Dining in Business Class is a full experience. Enjoy curated menus with regional and international dishes tailored to each route. Think bibimbap on Korea flights, pho on US routes, and elegant French cuisine on European legs. Champagne, cocktails, and high-end wines are all part of the offering. Seasonal ingredients and signature dishes give each flight a unique touch.

{airlineName} loyalty programs

{airlineName} frequent flyer program

Lotusmiles is Vietnam Airlines’ frequent flyer program. It’s free to join and has five tiers: Silver, Titanium, Gold, Platinum, and Million Miler. Members earn miles by flying with Vietnam Airlines, SkyTeam partners, or via everyday purchases like hotels and shopping. 

Miles can be redeemed for flights, upgrades, and partner rewards. Higher tiers offer priority check-in, lounge access, and bonus miles. It’s a solid program, especially for those flying often within Asia or with SkyTeam partners.

{airlineName} airport lounges

Vietnam Airlines operates Lotus Lounges in major Vietnamese airports like Hanoi, Ho Chi Minh City, Da Nang, and Nha Trang. These lounges offer comfy seating, free Wi-Fi, showers, buffets, and workstations. Access is complimentary for Business Class, Lotusmiles Gold and above, or SkyTeam Elite Plus travellers.

At other airports, Vietnam Airlines partners with lounges in the SkyTeam network, so frequent flyers can enjoy the same comforts abroad. If you’re flying Economy, you can buy a lounge pass at select airports like Hanoi for a small fee.

{airlineName} fleet

Aircraft: Boeing B787

• Seat classes: Economy, Premium Economy, Business
• Seat layout:
• Economy: 3-3-3
• Premium Economy: 2-3-2
• Business: 1-2-1
• Seat pitch:
• Economy: 81cm
• Premium Economy: 107cm
• Business: 106cm flat-bed
• In-flight entertainment: 10.4"–15.4" screens
• Wi-Fi: Not currently available
• Power/USB ports: Available in all classes

Aircraft: Airbus A350

• Seat classes: Economy, Premium Economy, Business
• Seat layout:
• Economy: 3-3-3
• Premium Economy: 2-4-2 or 3-3-3
• Business: 1-2-1
• Seat pitch:
• Economy: 81cm
• Premium Economy: 96cm
• Business: 106cm (flat-bed)
• In-flight entertainment: 10"–15.4" screens
• Wi-Fi: Not currently available
• Power/USB ports: Available in all classes

Aircraft: Airbus A321 and A320 Neo

• Seat classes: Economy, Premium Economy, Business (select aircraft)
• Seat layout:
• Economy: 3-3
• Premium Economy: 3-3
• Business: 2-2
• Seat pitch:
• A321 Economy: 81cm
• A321 Business: Up to 114cm
• A320 Neo Economy: 76cm
• A320 Neo Premium Economy: 76cm
• A320 Neo Business: Approx. 76cm
• In-flight entertainment: Limited to overhead screens on short-haul; none on A320 Neo
• Wi-Fi: Not available
• Power/USB ports: Limited availability on newer aircraft

{airlineName} crew

Vietnam Airlines crew bring Vietnamese hospitality to life, known for being friendly, polished, and on point. You’ll spot them in elegant ao dai uniforms—a nod to tradition that stands out for all the right reasons.

Their service has earned serious recognition too, including Asia’s Leading Cabin Crew in 2023. Whether it’s a short hop or a long-haul flight, the team delivers smooth, thoughtful service without the fuss. Expect calm, respectful care that makes your journey that little bit easier.

{airlineName} baggage allowance

Economy

• Cabin baggage: 1 piece up to 10kg plus 1 personal item (total 12kg max)
• Checked baggage: 1–2 pieces, depending on route, usually 23kg per piece

Premium Economy

• Cabin baggage: 2 pieces up to 10kg each plus 1 personal item (total 18kg max)
• Checked baggage: 1–2 pieces, depending on route, usually 23kg per piece

Business

• Cabin baggage: 2 pieces up to 10kg each plus 1 personal item (total 18kg max)
• Checked baggage: 1–2 pieces, depending on route, usually 32kg per piece

{airlineName} passenger policy

Infants

• Under 2 years old fly on your lap with an infant belt.
• Only 1 infant allowed per adult passenger.
• Bassinets available but must be booked early.
• One foldable stroller allowed for free.
• Infant ticket is usually 10% of adult fare.

Children

• Ages 2 – 11 get their own seat and fare (usually discounted).
• Special child meals available with advance request.
• Car seats can be brought onboard.
• Unaccompanied minor service available and must be pre-booked.

Pregnant passengers

• Under 32 weeks: No medical form needed.
• 32–35 weeks: Doctor’s clearance required.
• 36 weeks and over: Not allowed to fly.
• Extra rules apply for multiple pregnancies or complications.

Accessibility features

• Wheelchair assistance available (book 48–72 hours in advance).
• Mobility aids (canes, crutches, foldable wheelchairs) allowed onboard.
• Guide and service dogs permitted with prior notice.
• Special seating and lavatory access available on many aircraft.

{airlineName} policies

When to check in

• Domestic flights: Arrive at least 2 hours before departure.
• International flights: Arrive at least 3 hours before departure.

Online check-in

Online check-in is available from 24 hours up to 1 hour before departure. It’s the easiest way to skip the queue and secure your seat in advance.

Refund policy

Refunds depend on your ticket type. Most promotional fares are non-refundable, but higher fare types allow cancellations with a fee. Always check the fare rules before booking.

Reschedule policy

Most tickets can be changed with a fee, plus any fare difference. Changes are subject to availability. Log in to your booking to view options and fees.