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Frequently Asked Question

What time should I arrive at the Soekarno Hatta International Airport before my flight?
    1. Domestic Flights: Arrive at least 2 hours before departure.
    2. International Flights: Arrive at least 3 hours before departure.
    3. Additional Considerations: Check with your airline for specific recommendations as times can vary depending on the airport and travel season.
How do I find my gate at the Soekarno Hatta International Airport?
    1. Boarding Pass: Your gate number is usually printed on your boarding pass.
    2. Airport Monitors: Check the flight information display screens located throughout the airport.
    3. Mobile Apps: Use your airline’s mobile app for real-time updates on gate information.
    4. Airport Staff: Ask airport staff for assistance if you’re unsure.
What are the airport's operating hours?
    1. Varies by Airport: Most major airports operate 24/7, but smaller airports might have limited hours.
    2. Check Online: Visit the airport’s official website for specific operating hours.
    3. Customer Service: Call the airport’s customer service for up-to-date information.
Is there Wi-Fi available at the airport?
    1. Common Availability: Yes, most airports offer free Wi-Fi.
    2. Access Instructions: Look for Wi-Fi signs around the terminal or check the airport’s website for access instructions.
    3. Premium Services: Some airports offer paid premium Wi-Fi options for faster speeds.
What items are not allowed in my carry-on luggage?
    1. Liquids over 3.4 ounces (100 milliliters).
    2. Sharp objects (e.g., knives, scissors).
    3. Flammable items (e.g., lighter fluid, fireworks).
    4. Sporting goods (e.g., baseball bats, ski poles).
    5. Tools (e.g., hammers, wrenches).
Check TSA Guidelines: Refer to the TSA or your country’s aviation security website for a complete list of prohibited items.
What do I need to bring to check-in at the airport?
Domestic Flights:
    1. Government-issued photo ID (e.g., driver’s license, passport).
    2. Boarding pass (either printed or digital).
International Flights:
    1. Valid passport.
    2. Visa (if required for your destination)
    3. Boarding pass.
Additional Documents: Any other documentation required by the destination country or your airline.
Are there any duty-free shops?
    1. Availability: Yes, most international airports have duty-free shops.
    2. Location: Typically located in the international departures area after security.
    3. Operating Hours: Check the airport’s website for specific store hours.
Can I find charging stations for my devices?
    1. Common Availability: Yes, most modern airports provide charging stations.
    2. Locations: Look for charging kiosks or outlets near seating areas, gates, and lounges.
    3. Airport Maps: Refer to airport maps or ask airport staff for locations of charging stations.

Cheap flights to Jakarta from Australia

Jakarta's Soekarno-Hatta International Airport (CGK): Flying from Soetta Airport

Soekarno-Hatta International Airport (CGK) is Indonesia's primary gateway to the world. Located in Tangerang, Banten, the airport opened in 1985 and has since become a bustling air transport hub. With modern facilities and a wide range of international and domestic flight services, Soekarno-Hatta Airport continues to expand to meet passenger needs.

History and Background

Soekarno-Hatta International Airport (CGK) began operations on 1 May 1985. The airport is named after Indonesia's two founding fathers, Soekarno and Mohammad Hatta. CGK replaced Kemayoran Airport, which was previously Jakarta's main airport.

The construction of Soekarno-Hatta Airport was carried out in several phases to accommodate the growing number of passengers and cargo. The first phase included two passenger terminals, which were later expanded with the construction of Terminal 3 in 2009.

Over the years, CGK has continued to develop by adding modern facilities such as automated baggage systems, fast-track immigration lanes, and integrated ground transportation services. In 2014, the government initiated a massive revitalisation project to expand the airport's capacity to over 60 million passengers annually.

As Indonesia's primary gateway to the international community, CGK plays a vital role in the national economy by supporting the tourism and trade sectors. Its strategic location in Tangerang makes it a crucial link between West Java and the capital city, Jakarta.

The latest development projects include the expansion of the third runway and the planned Terminal 4, which is expected to be completed by the end of this decade. These efforts aim to enhance operational efficiency while providing maximum comfort for air travellers.

With its long history as Indonesia's main air transport hub and its commitment to innovation and high-quality service, Soekarno-Hatta Airport remains a national pride, welcoming international tourists and serving domestic needs alike.

Facilities at Soekarno-Hatta Airport

Soekarno-Hatta Airport offers a variety of facilities to meet passenger needs. Here are the details:

Passenger Terminals

Soekarno-Hatta Airport has three main terminals: Terminal 1, 2, and 3. Terminal 1 serves domestic flights operated by non-Garuda Indonesia airlines. Terminal 2 is used for international and domestic flights by Garuda Indonesia and several other airlines. Terminal 3, the newest terminal, serves various international and domestic flights, including those by Garuda Indonesia and Citilink.

Each terminal is equipped with modern facilities such as automated check-in systems, comfortable waiting areas, free Wi-Fi, and airport information services. There are also assistance counters for passengers with special needs in every terminal.

Restaurants and Cafes

A variety of restaurants and cafes are available across all terminals at Soekarno-Hatta Airport. In Terminal 1, you can find fast-food outlets like McDonald's and KFC. Terminal 2 features Starbucks as well as several local restaurants serving traditional Indonesian cuisine.

Terminal 3 offers a more diverse culinary experience with international coffee chains like Dunkin' Donuts and fine dining options such as Sate Senayan. All dining establishments operate during airport hours, making it convenient for passengers to enjoy meals at any time.

Shopping Areas

The shopping areas at Soekarno-Hatta Airport offer a wide range of products, from duty-free items to Indonesian souvenirs. Terminal 1 has small shops selling unique trinkets, while Terminal 2 features numerous duty-free outlets with high-quality imported products.

Terminal 3 is a shopping paradise for passengers, with the presence of global brands like Gucci, Hermes, and Zara Home. Additionally, there is a Gramedia bookstore and an official Nusantara batik outlet, perfect for souvenirs.

Rest Areas

Rest areas or lounges can be found across all terminals at Soekarno-Hatta Airport, providing extra comfort for passengers. These lounges are typically equipped with plush seating, fast Wi-Fi, snacks, hot and cold beverages, and even shower rooms.

Some notable lounges include the Executive Lounge by Plaza Premium Group (available in all three terminals), Garuda Indonesia Executive Lounge (exclusive for SkyTeam members), and Premier Lounge by Ciputra Group. Most lounges accept cash, credit/debit cards, or access through frequent flyer membership programs.

Check-In and Security Procedures

Self Check-In

At Soekarno-Hatta International Airport (CGK), self check-in is one of the solutions to reduce long queues. Self check-in kiosks are available at various points in the terminals. Passengers can print their boarding passes and bag tags automatically.

The process is simple. First, enter your booking code or scan the QR code from your e-ticket on the kiosk. Next, follow the on-screen instructions to select your seat and print your travel documents. If you have luggage, attach the bag tag to your suitcase and drop it off at the designated counter.

Self check-in saves time, especially during peak hours. We recommend arriving early to ensure you have enough time to complete all steps before heading to the departure gate.

Security Screening

Security screening at CGK adheres to international standards to ensure the safety of passengers and crew. Before entering the waiting area, all passengers must undergo strict security checks.

First, remove metal items such as watches and belts, and take out electronic devices from your carry-on luggage, placing them in the trays provided by airport staff. Then, proceed through the metal detector.

Officers may conduct manual inspections if the alarm sounds or if further checks are required. Follow the officers' instructions to ensure a smooth process.

Ensure you do not carry prohibited items such as liquids exceeding 100 ml or sharp objects in your carry-on, as these will be confiscated by airport security. By understanding these procedures in advance, you can help expedite the security screening process, making your flight experience more comfortable and safe for everyone.

Airlines Operating at Soekarno-Hatta Airport

Soekarno-Hatta International Airport (CGK) serves as the operational hub for various airlines. Several national and international carriers provide flights to and from this airport.

National Airlines

At CGK, several prominent national airlines serve domestic and international routes. Garuda Indonesia, the national flag carrier, operates from Terminal 3, flying to major cities like Surabaya, Medan, and Denpasar, as well as international destinations such as Singapore, Tokyo, and Amsterdam. Lion Air operates from Terminal 1, focusing on domestic flights to popular destinations like Makassar and Yogyakarta. Batik Air also provides services from Terminal 2, with main routes to cities across Indonesia and regional destinations like Kuala Lumpur.

Additionally, Citilink focuses on low-cost domestic flights, operating from Terminal 3. Sriwijaya Air also operates from CGK, offering important domestic routes such as Pontianak and Palembang.

International Airlines

Soekarno-Hatta Airport is also a hub for many international airlines serving global destinations. For connections between Jakarta and Australia, Qantas does fly direct from a few cities. Singapore Airlines offers regular flights to Singapore with high frequency daily from Terminal 2. Emirates connects Jakarta with Dubai using wide-body aircraft from Terminal 3, providing extra comfort for long-haul passengers.

Airlines like Qatar Airways offer direct services to Doha, while Cathay Pacific connects Jakarta with Hong Kong, both operating from Terminal 3 to ensure seamless transit for business and leisure travellers.

European carriers such as Lufthansa, British Airways, and KLM Royal Dutch Airlines also provide direct or one-stop flights to major European cities, ensuring optimal connectivity between Southeast Asia and Europe.

Domestic Flights

Soekarno-Hatta International Airport (CGK) serves numerous domestic routes to various cities across Indonesia. Some popular destinations include:

  • Bali (DPS): Bali is a top destination for both local and international tourists. Airlines like Garuda Indonesia, Lion Air, and Batik Air offer daily flights.
  • Surabaya (SUB): As Indonesia's second-largest city, Surabaya is a key business and trade hub, connected to CGK by airlines like Citilink, Sriwijaya Air, and AirAsia.
  • Medan (KNO): Medan serves as the gateway to North Sumatra and Lake Toba. Direct flights are available from Garuda Indonesia and Lion Air.
  • Makassar (UPG): Makassar is a transportation hub for eastern Indonesia, with several daily flights operated by national carriers.

The high frequency of flights to these destinations facilitates passenger mobility for both business and leisure purposes.

International Flights

In addition to domestic routes, Soekarno-Hatta Airport has an extensive network of international flights connecting Jakarta to various countries. Some key international destinations include:

  • Singapore (SIN): Singapore is one of the most popular destinations for business and leisure travellers. Singapore Airlines and other carriers offer frequent daily flights.
  • Dubai (DXB): Dubai, a global transit hub in the Middle East, is served by Emirates with daily flights.
  • Doha (DOH): Qatar Airways operates several weekly flights between Jakarta and Doha, providing further access to Europe, Africa, and the Americas.
  • Hong Kong (HKG): Cathay Pacific offers direct connections between Jakarta and Hong Kong, often used for business and leisure travel.

Regular schedules from renowned airlines ensure comfort and flexibility for passengers planning their journeys.

What Can You Buy at the Airport?

Soekarno-Hatta Airport offers a variety of shopping options, from duty-free stores to outlets selling Indonesian souvenirs like batik and handicrafts.

How to Get a Taxi?

Passengers can find official taxi services at the arrival area of each terminal.

Where to Eat?

Each terminal features a range of dining options, from fast-food outlets to upscale restaurants serving local and international cuisine to cater to all tastes.

Comparison with Other Airports

Jakarta has two main airports: Soekarno-Hatta International Airport (CGK) and Halim Perdanakusuma International Airport (HLP). CGK is larger with modern facilities, while HLP is closer to the city centre but serves fewer commercial routes.

Popular City Destinations from CGK

Aside from Bali, other favourite destinations include Yogyakarta for Central Javanese culture, Bandung for its scenic views, and Medan as the gateway to North Sumatra.

How to Get to the Airport

Passengers can choose between conventional taxis, online ride-hailing services like Grab or Gojek, or DAMRI buses from various points in Jakarta and its surroundings to reach CGK conveniently and safely, day or night.

Recommended Accommodations Near the Airport

There are several hotels near the airport, ranging from five-star to budget options, such as Sheraton Hotel, FM7 Resort Hotel, Swiss-Belhotel Airport, and ibis Styles Budget Hotel, ensuring comfort for travellers before or after their flights.

Tips and Travel Tricks

Safety Tips

  • Always keep your belongings in sight. Avoid leaving bags unattended, even briefly.
  • Use combination locks for luggage instead of traditional keys.
  • Follow security procedures carefully and keep important documents easily accessible.
  • Be cautious of scams or suspicious individuals; report any concerns to airport security immediately.

Comfort Tips

  • Use self check-in kiosks to save time.
  • Wear comfortable clothing, especially for long flights.
  • Take advantage of airport lounges for relaxation and refreshments.
  • Explore dining and shopping options to pass the time before your flight.
  • Pre-book ground transportation for a hassle-free journey.

Conclusion

Soekarno-Hatta International Airport (CGK) plays an undeniable role as Indonesia's primary gateway to the world. With modern facilities and ongoing development projects, CGK is well-prepared to meet the growing demands of passengers and cargo in the future.

As the operational hub for numerous national and international airlines, the airport ensures optimal global connectivity. Additional services such as self check-in, lounges, restaurants, and duty-free shopping provide extra comfort for passengers.

By following safety and comfort tips during your journey, you can enjoy a better flying experience from or through Soekarno-Hatta Airport. Let's make the most of the facilities offered to make our travels even more enjoyable.

Jakarta's Soekarno-Hatta International Airport (CGK): Flying from Soetta Airport

Soekarno-Hatta International Airport (CGK) is Indonesia's primary gateway to the world. Located in Tangerang, Banten, the airport opened in 1985 and has since become a bustling air transport hub. With modern facilities and a wide range of international and domestic flight services, Soekarno-Hatta Airport continues to expand to meet passenger needs.

History and Background

Soekarno-Hatta International Airport (CGK) began operations on 1 May 1985. The airport is named after Indonesia's two founding fathers, Soekarno and Mohammad Hatta. CGK replaced Kemayoran Airport, which was previously Jakarta's main airport.

The construction of Soekarno-Hatta Airport was carried out in several phases to accommodate the growing number of passengers and cargo. The first phase included two passenger terminals, which were later expanded with the construction of Terminal 3 in 2009.

Over the years, CGK has continued to develop by adding modern facilities such as automated baggage systems, fast-track immigration lanes, and integrated ground transportation services. In 2014, the government initiated a massive revitalisation project to expand the airport's capacity to over 60 million passengers annually.

As Indonesia's primary gateway to the international community, CGK plays a vital role in the national economy by supporting the tourism and trade sectors. Its strategic location in Tangerang makes it a crucial link between West Java and the capital city, Jakarta.

The latest development projects include the expansion of the third runway and the planned Terminal 4, which is expected to be completed by the end of this decade. These efforts aim to enhance operational efficiency while providing maximum comfort for air travellers.

With its long history as Indonesia's main air transport hub and its commitment to innovation and high-quality service, Soekarno-Hatta Airport remains a national pride, welcoming international tourists and serving domestic needs alike.

Facilities at Soekarno-Hatta Airport

Soekarno-Hatta Airport offers a variety of facilities to meet passenger needs. Here are the details:

Passenger Terminals

Soekarno-Hatta Airport has three main terminals: Terminal 1, 2, and 3. Terminal 1 serves domestic flights operated by non-Garuda Indonesia airlines. Terminal 2 is used for international and domestic flights by Garuda Indonesia and several other airlines. Terminal 3, the newest terminal, serves various international and domestic flights, including those by Garuda Indonesia and Citilink.

Each terminal is equipped with modern facilities such as automated check-in systems, comfortable waiting areas, free Wi-Fi, and airport information services. There are also assistance counters for passengers with special needs in every terminal.

Restaurants and Cafes

A variety of restaurants and cafes are available across all terminals at Soekarno-Hatta Airport. In Terminal 1, you can find fast-food outlets like McDonald's and KFC. Terminal 2 features Starbucks as well as several local restaurants serving traditional Indonesian cuisine.

Terminal 3 offers a more diverse culinary experience with international coffee chains like Dunkin' Donuts and fine dining options such as Sate Senayan. All dining establishments operate during airport hours, making it convenient for passengers to enjoy meals at any time.

Shopping Areas

The shopping areas at Soekarno-Hatta Airport offer a wide range of products, from duty-free items to Indonesian souvenirs. Terminal 1 has small shops selling unique trinkets, while Terminal 2 features numerous duty-free outlets with high-quality imported products.

Terminal 3 is a shopping paradise for passengers, with the presence of global brands like Gucci, Hermes, and Zara Home. Additionally, there is a Gramedia bookstore and an official Nusantara batik outlet, perfect for souvenirs.

Rest Areas

Rest areas or lounges can be found across all terminals at Soekarno-Hatta Airport, providing extra comfort for passengers. These lounges are typically equipped with plush seating, fast Wi-Fi, snacks, hot and cold beverages, and even shower rooms.

Some notable lounges include the Executive Lounge by Plaza Premium Group (available in all three terminals), Garuda Indonesia Executive Lounge (exclusive for SkyTeam members), and Premier Lounge by Ciputra Group. Most lounges accept cash, credit/debit cards, or access through frequent flyer membership programs.

Check-In and Security Procedures

Self Check-In

At Soekarno-Hatta International Airport (CGK), self check-in is one of the solutions to reduce long queues. Self check-in kiosks are available at various points in the terminals. Passengers can print their boarding passes and bag tags automatically.

The process is simple. First, enter your booking code or scan the QR code from your e-ticket on the kiosk. Next, follow the on-screen instructions to select your seat and print your travel documents. If you have luggage, attach the bag tag to your suitcase and drop it off at the designated counter.

Self check-in saves time, especially during peak hours. We recommend arriving early to ensure you have enough time to complete all steps before heading to the departure gate.

Security Screening

Security screening at CGK adheres to international standards to ensure the safety of passengers and crew. Before entering the waiting area, all passengers must undergo strict security checks.

First, remove metal items such as watches and belts, and take out electronic devices from your carry-on luggage, placing them in the trays provided by airport staff. Then, proceed through the metal detector.

Officers may conduct manual inspections if the alarm sounds or if further checks are required. Follow the officers' instructions to ensure a smooth process.

Ensure you do not carry prohibited items such as liquids exceeding 100 ml or sharp objects in your carry-on, as these will be confiscated by airport security. By understanding these procedures in advance, you can help expedite the security screening process, making your flight experience more comfortable and safe for everyone.

Airlines Operating at Soekarno-Hatta Airport

Soekarno-Hatta International Airport (CGK) serves as the operational hub for various airlines. Several national and international carriers provide flights to and from this airport.

National Airlines

At CGK, several prominent national airlines serve domestic and international routes. Garuda Indonesia, the national flag carrier, operates from Terminal 3, flying to major cities like Surabaya, Medan, and Denpasar, as well as international destinations such as Singapore, Tokyo, and Amsterdam. Lion Air operates from Terminal 1, focusing on domestic flights to popular destinations like Makassar and Yogyakarta. Batik Air also provides services from Terminal 2, with main routes to cities across Indonesia and regional destinations like Kuala Lumpur.

Additionally, Citilink focuses on low-cost domestic flights, operating from Terminal 3. Sriwijaya Air also operates from CGK, offering important domestic routes such as Pontianak and Palembang.

International Airlines

Soekarno-Hatta Airport is also a hub for many international airlines serving global destinations. For connections between Jakarta and Australia, Qantas does fly direct from a few cities. Singapore Airlines offers regular flights to Singapore with high frequency daily from Terminal 2. Emirates connects Jakarta with Dubai using wide-body aircraft from Terminal 3, providing extra comfort for long-haul passengers.

Airlines like Qatar Airways offer direct services to Doha, while Cathay Pacific connects Jakarta with Hong Kong, both operating from Terminal 3 to ensure seamless transit for business and leisure travellers.

European carriers such as Lufthansa, British Airways, and KLM Royal Dutch Airlines also provide direct or one-stop flights to major European cities, ensuring optimal connectivity between Southeast Asia and Europe.

Domestic Flights

Soekarno-Hatta International Airport (CGK) serves numerous domestic routes to various cities across Indonesia. Some popular destinations include:

  • Bali (DPS): Bali is a top destination for both local and international tourists. Airlines like Garuda Indonesia, Lion Air, and Batik Air offer daily flights.
  • Surabaya (SUB): As Indonesia's second-largest city, Surabaya is a key business and trade hub, connected to CGK by airlines like Citilink, Sriwijaya Air, and AirAsia.
  • Medan (KNO): Medan serves as the gateway to North Sumatra and Lake Toba. Direct flights are available from Garuda Indonesia and Lion Air.
  • Makassar (UPG): Makassar is a transportation hub for eastern Indonesia, with several daily flights operated by national carriers.

The high frequency of flights to these destinations facilitates passenger mobility for both business and leisure purposes.

International Flights

In addition to domestic routes, Soekarno-Hatta Airport has an extensive network of international flights connecting Jakarta to various countries. Some key international destinations include:

  • Singapore (SIN): Singapore is one of the most popular destinations for business and leisure travellers. Singapore Airlines and other carriers offer frequent daily flights.
  • Dubai (DXB): Dubai, a global transit hub in the Middle East, is served by Emirates with daily flights.
  • Doha (DOH): Qatar Airways operates several weekly flights between Jakarta and Doha, providing further access to Europe, Africa, and the Americas.
  • Hong Kong (HKG): Cathay Pacific offers direct connections between Jakarta and Hong Kong, often used for business and leisure travel.

Regular schedules from renowned airlines ensure comfort and flexibility for passengers planning their journeys.

What Can You Buy at the Airport?

Soekarno-Hatta Airport offers a variety of shopping options, from duty-free stores to outlets selling Indonesian souvenirs like batik and handicrafts.

How to Get a Taxi?

Passengers can find official taxi services at the arrival area of each terminal.

Where to Eat?

Each terminal features a range of dining options, from fast-food outlets to upscale restaurants serving local and international cuisine to cater to all tastes.

Comparison with Other Airports

Jakarta has two main airports: Soekarno-Hatta International Airport (CGK) and Halim Perdanakusuma International Airport (HLP). CGK is larger with modern facilities, while HLP is closer to the city centre but serves fewer commercial routes.

Popular City Destinations from CGK

Aside from Bali, other favourite destinations include Yogyakarta for Central Javanese culture, Bandung for its scenic views, and Medan as the gateway to North Sumatra.

How to Get to the Airport

Passengers can choose between conventional taxis, online ride-hailing services like Grab or Gojek, or DAMRI buses from various points in Jakarta and its surroundings to reach CGK conveniently and safely, day or night.

Recommended Accommodations Near the Airport

There are several hotels near the airport, ranging from five-star to budget options, such as Sheraton Hotel, FM7 Resort Hotel, Swiss-Belhotel Airport, and ibis Styles Budget Hotel, ensuring comfort for travellers before or after their flights.

Tips and Travel Tricks

Safety Tips

  • Always keep your belongings in sight. Avoid leaving bags unattended, even briefly.
  • Use combination locks for luggage instead of traditional keys.
  • Follow security procedures carefully and keep important documents easily accessible.
  • Be cautious of scams or suspicious individuals; report any concerns to airport security immediately.

Comfort Tips

  • Use self check-in kiosks to save time.
  • Wear comfortable clothing, especially for long flights.
  • Take advantage of airport lounges for relaxation and refreshments.
  • Explore dining and shopping options to pass the time before your flight.
  • Pre-book ground transportation for a hassle-free journey.

Conclusion

Soekarno-Hatta International Airport (CGK) plays an undeniable role as Indonesia's primary gateway to the world. With modern facilities and ongoing development projects, CGK is well-prepared to meet the growing demands of passengers and cargo in the future.

As the operational hub for numerous national and international airlines, the airport ensures optimal global connectivity. Additional services such as self check-in, lounges, restaurants, and duty-free shopping provide extra comfort for passengers.

By following safety and comfort tips during your journey, you can enjoy a better flying experience from or through Soekarno-Hatta Airport. Let's make the most of the facilities offered to make our travels even more enjoyable.

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