Ocean Dream Cancun by GuruHotel

Exelente servicio

I encountered disturbances while I was in a Zoom meeting. Staff entered even though I had Do Not Disturb on my door and interrupted my meeting. So much noise in adjacent room due to major repairs that left me without peace and quiet. I had to request a different room. The “Garden View” is overlooking unsightly worn down equipment and trash, toilet didn’t flush, transferred to another room upon request, and maintenance programmed just one channel. There was no smartTV apps in the replacement room. There is poor communication among staff. Jose who works at the front desk was kind and tried to help me. I was instructed to use the same two beach towels throughout my stay or I would be charged. When I brought up issues, Guru was rude and didn’t take responsibility. After your first packet of coffee, you are charged $5 USD each time. It was good that 7-Eleven was nearby. I requested a refund but Expedia left it up to the hotel, and they declined. I have always used Expedia for my travel needs but they need to assess businesses more carefully. I am looking forward to returning to resorts in Cancun that I’ve visited in the past such as Hyatt Ziva and/or Club Med, as Ocean Dream needs to develop its professionalism.

The property is nice with the pool right in front of the ocean. Easy access to the beach is great, good location in terms of getting to Coco Bongo, restaurants, flee market and Selecta. Room was standard even though we had the Deluxe Room. The TV did not work, there was no hot water for the whole stay, so showering in cold water everyday was horrible. Our coffee maker did not work and after requesting another bottle of water because it was wasted on the coffee we tried to make we were told at reception “no they would not provide us with another water bottle” No face cloths at all in the bathrooms as they don’t have any and the hot tub that is advertised that they have does not work. Very disappointing. Some staff were attentive but others were not helpful at all and the cleaning lady for the reception area bathroom was very unfriendly.

Lo que me pareció bueno es que está cerca de muchos restaurantes, el hotel estaba limpio, la alberca me encantó, pero lo que no me gustó es que tenías que caminar bastante para tomar el elevador

En general el hotel estaba bien, el penthouse que nos dieron estaba muy amplio. El hotel tiene buena ubicación para los restaurantes y bares.

Solo un ascensor funcionaba por lo que debimos utilizar las escaleras toda la estadía, desde un cuarto piso. Sin servicio alguno, no te dan hielo ni te renuevan las toallas para la piscina cuando se ensucian. Las habitaciones sin mantenimiento, el AC se rompió y demoraron dos horas en cambiarnos de habitación. Enviaron a un pobre señor de mantenimiento que no tenia idea de que hacer. No volvería ni lo recomendaría.

Excelente ubicación

Beautiful

Place is old and needs to be torn down 👇

Everything was as described in the pictures and clean property. Walking distance to a lot of places. Only complaint is the bed was very hard and uncomfortable. Was pleased with everything else.

They wouldn’t allow me to leave. I was checking out, and my dad had another bracelet for the room but he was down the road. They kept me locked in the property behind a gate, and said I couldn’t leave until my dad brought the bracelet back. My dad was going to bring it back, but they forced me to stay there until he came back. The staff were rude and putting their hands in my moms face and being very dismissive. The AC also didn’t work in my room, so I slept all sweaty. It was a crap hotel.

Good

The room we stayed in was PD2. During our stay, we noticed an issue in the bathroom, as there was an unpleasant odor similar to that of wastewater.Fortunately, we spent most of our time outside the room exploring the Cancun area, which made the situation more manageable. However, the odor persisted and was uncomfortable. The parking was not available during our stay because they were paving the entrance.

love the location! not too fond of food and cost!

We booked this hotel through Expedia and arrived around noon, but we were told we had to wait until 3 p.m. to check in. They offered no flexibility; if we wanted early check-in, it was $20 per hour. Even though they said the hotel was 60% full, many families, like us, were waiting in the lobby until the 3 p.m. rush. It was ridiculous—if rooms were ready, they should have let us check in sooner, instead of holding everyone until the same time. That night, we were also told we had to move our car because of supposed construction work. Despite our plan to leave the next day, they insisted we had to move it that night and pay for parking at a lot next door. We asked why we should pay,you guys at the hotel should pay, but they refused. So, we set an alarm for 6 a.m. to handle it. When we arrived, the parking lot next door had no idea about the arrangement. After going back and forth for an hour, the morning shift still didn’t have answers. Eventually, one employee with good English helped us park, but it was a total mess. By the time we left at noon, there was no construction at all. The poor management was obvious—no communication, and the front desk staff was left stranded. While the room itself was fine, the overall experience was exhausting and poorly organized. I wouldn't recommend this hotel... But Valentina at the front desk was very sweet

Everything was wonderful.

Nice and clean hotel

Could not believe they supply a coffee machine but no coffee! Only hotel in multiple across Mexico 15 day trip to disappoint. When trying to get coffee for machine told by reception go to dinning room to buy. Dining room told me go to reception or shop! Shop only has instant coffee which is horrible!

The room was fairly clean, the shower was a little dirty and the sink kept clogging. The electricity was also not working well so some of the lights would not turn on and the outlets would not work at times.

Great stay for a quick getaway