Ocean Dream Cancun by GuruHotel

Great room, amazing location, clean and well maintained outdoors, friendly staff. We'll come back!

Clean rooms , very good location

The staff were all kind and the room was beautiful

Barhroom toilet in my room did not flush,not enough towels or blankets.staff was not attentive, table was never clean had stains ,they never did are dishes worst place i ever stayrd at!

This is my 3rd time starting at Ocean dreams and every time is exceptional service. Room was clean and beautiful ocean view. The staff was very attentive and very friendly. Definitely will be booking again with ocean dreams.

Room and personal was amazing. Zona hoteliera was offul place to be. I never will be back in Maxico

The room was clean, and the room service was fast! The AC worked great as well. Overall, I am very happy with my stay and will be back!

The check in process was poor front desk workers rude. Once I checked in, went up to the room. Toilet seat broke, went back down to the recession desk to inform them that the toilet seat was broke. The guy say OK we’ll take care of it. They never came to fix it. Check out process poorly rude employee it was just a terrible experience. They never told me that you had to wait for the housekeeper to go upstairs to check the room before you can leave. It was just crazy. I would never stay there again and the pictures on the Internet looks good but once you see it in person its not even 2 star,

The room and cleanliness of the room was good. A nightstand was missing where it was needed. We had to use a chair from the balcony to set our phones on. Extra towels are not given. I'm sorry that I like to take extra showers and I don't want to dry myself with a wet towel. I feel like if the room is not an upgrade you are left to fend for yourself. Example one, I needed a microwave in the morning. I went to the lobbby to ask for one, they sent me to the restaurant. The restaurant didn't have a microwave, I just needed to heat up my breakfast. Because you guys don't have free breakfast and don't have a microwave in my room. Another example, when we were hanging out by the pool My husband ordered beers from a server. After 10 minutes of Nothing, my husband went to the bar to ask for beers. They told him that they didn't sell beers for us to take to the pool. Funny! yet 5 minutes later the server guy shows up with the beers. You need female lobby staff members. All guys is intimidating especially for single women staying there. The guy that gave me the room key announced my room number OUTLOUD twice. I can read the paper ypu wrote it on. That is a safety violation.

Nice room and service

My tv didn’t work my whole stay. When you have small kids they enjoy cartoons on the morning.

The room was alright, except for the shower—one of the sliding doors was missing, so the bathroom floor gets wet every time you shower, which can be a hazard. The pools are clean and well-maintained. I wouldn’t recommend ordering food from the pool bar. My kids ordered burgers, and the meat tasted weird—like it was going bad, and the bread was old and tough. One of my kids ended up with a stomach ache and diarrhea. Since this isn’t an all-inclusive hotel and food is expensive, I don’t think they sell much, and the food doesn’t seem fresh. My advice is to skip eating at the hotel. We stayed from Tuesday to Thursday, and Wednesday was the only full day we had there. Check-in is at 3 PM and check-out is at 12 PM, so I was looking forward to spending Wednesday at the beach. But, the beach club was closed that day because they were working on it. We didn’t get an umbrella or enjoy nature since it wasn’t open. I was also told by staff that they didn’t open because they’re short-staffed. For what I paid, I expected a place with all the amenities open.

Excellent hotel, clean, nice beach, nice people

I loved everything about this stay. The location, the staff, also the fast that the front security staff were super on top of making sure only guests came in. I would recommend to my friends and family.

The room was clean, and the private beach and pool were very convenient. The ocean-side view was beautiful. However, the bathroom locker and sliding cabinet door were broken and difficult to use, and the shower water pressure was quite low.

It's great for the location. Walkable. Room just okay.

Excellent lication

The only significant issue is the plumbing infrastructure, particularly the toilet valves were too old or maybe there just isn’t sufficient water pressure to flush Always wondering if it’s going to be a successful flush is a bit nerve wracking Other than that, it’s a decent hotel with amazing views and friendly staff and an excellent location to do commercial stuff/dining in the Hotel Zone

I had a very disappointing experience at this hotel. The facilities were not functioning properly, including the toilets. I am unsure why Expedia recommended this property with such a high star rating.

room a bit dated but the view my gosh the view