Ocean Dream Cancun by GuruHotel

The room is clean, but needs some work: -The shower head was rusty and splashing everywhere. We talked to the front desk and they -got it replaced though. -There's mold in the bathroom ceiling because of the splashing -The bathroom vent doesn't work -The bedside lamp was very dusty -The curtains were somewhat dirty That said, the bedsheets and towels looked clean. We didn't use the kitchen. Pros: -Beach access and facilities. The beans bags can be a little annoying so adjust but work fine. For some reason they closed down at around 5 pm, 1.5 hours before sunset -Infinity pools with views of the beach -Beach view from the room, though the lagoon view was also pretty nice -Location: nightlife is walkable. Bus station is right in front of the building and takes you to downtown.

Everything was great, the only complaint was the shower. Water didn’t get hot and the pressure was terrible, the water also pooled really bad.

The room we chose was great. It was clean the staff was nice

The location, the view, the staff were amazing!

Great location, beautiful hotel, and awesome staff.

The Good: Great location - within walking distance of shops and restaurants. Security stationed next door made the area feel very safe. Water pressure and hot water in the shower were consistent, and the views were enjoyable. The AC worked well, our rooms were clean, and housekeeping did an excellent job of maintaining them and providing fresh towels daily. The Bad: Some areas of the pool had damaged tiles that were uncomfortable—and at times painful—to step on. The showers were dated and also had cracked or damaged tiles. Additionally, the room doors throughout the hotel slammed loudly due to the lack of soft-close mechanisms. This resulted in constant door slamming noises day and night, and my family—on two different floors—experienced interrupted sleep from guests simply entering and exiting their rooms. I notified the hotel a month in advance through Expedia messenger that I needed to add an extra guest and was told there would be no additional fee. Despite this, there was no note on my reservation at check-in, and I was charged the extra cost anyway, even after showing the messages from their staff. This was disappointing and reflects poor communication and customer service. Be honest about fees from the beginning. I had no problem paying for an extra cost since this is the norm for many hotels. I will not be returning to Ocean Dream again for their lack of transparency.

Nice and excellent location

Muy buen servicio , buena locación ,porq esta cerca de todo.

Beautiful resort very close to shopping area resturants and sightseeing. The reaort is very well maintani3nd

Room was clean and comfortable. The view was amazing. Kitchen had everything we needed. There are two pools in the property and it is right in front of the ocean. Staff were accomodating and kind

Great view, clean room, great staff and excellent AC SERVICE. DOWNSIDE WAS TV RECEPTION WAS AWFUL, USED MY PHONE INSTEAD BECAUSE WIFI CONNECTION WAS GREAT

Music by the pool area and beach can be lowered

Just a couple minutes of cold water. Pretty old hotel.

Good experience

Staff was amazing, hotel was clean, rooms were clean and we felt safe at all times. Very close to night life entertainment

PERFECT BEACH VIEW, STAYED A WEEK- NO COMPLIMENTARY BREAKFAST BUT THEY HAVE A RESTAURANT ON SITE THAT SELLS FOOD ALL DAY SO NO PROBLEM.......CLEAN AND REFRESHING FACILITY WITH EXTREMELY HELPFUL STAFF

Beautiful beachfromt view with calm turquoise water.

THE ROOM WAS CLEAN,NICE BEACH,THE HOTEL IS IN A NICE AREA.

Over all..is very good

It was a good place to stay because it is walking distance from many things.