Ocean Dream Cancun by GuruHotel

The staff were very welcoming.Our room was cleaned to perfection.The pool was maintained and we had no problems getting our lounge chairs each day.We have stayed here in Ocean Dreams a number of times before.I am quite sure we will stay there again.

Não tem serviço de limpeza do quarto . Somente troca de roupas de cama e toalhas

Väldigt trevlig utsikt mot havet och stranden, är man där i juni månad kan man se när stora sköldpaddor kommer upp på stranden sent på kvällarna för att lägga ägg.

First of all the staff was 5⭐️+, second the place it’s exactly what you need nothing fancy but it’s exactly what you need like the beach, pool, bar and the restaurant. Things I didn’t like I couldn’t change the temperature of the air conditioning of the room it was ok but I like my room really cold. Second I didn’t like the food at all now that’s a personal choice but I didn’t like it at all, I would love to see more choices to pick.

Terrible Todo limpio pero lleno de cucarachas

Exelente servicio

No me gustó el baño le faltaba una puerta ala regadera y se salía el agua de la inodoro y siempre estuvo mojado, y olia mal

I encountered disturbances while I was in a Zoom meeting. Staff entered even though I had Do Not Disturb on my door and interrupted my meeting. So much noise in adjacent room due to major repairs that left me without peace and quiet. I had to request a different room. The “Garden View” is overlooking unsightly worn down equipment and trash, toilet didn’t flush, transferred to another room upon request, and maintenance programmed just one channel. There was no smartTV apps in the replacement room. There is poor communication among staff. Jose who works at the front desk was kind and tried to help me. I was instructed to use the same two beach towels throughout my stay or I would be charged. When I brought up issues, Guru was rude and didn’t take responsibility. After your first packet of coffee, you are charged $5 USD each time. It was good that 7-Eleven was nearby. I requested a refund but Expedia left it up to the hotel, and they declined. I have always used Expedia for my travel needs but they need to assess businesses more carefully. I am looking forward to returning to resorts in Cancun that I’ve visited in the past such as Hyatt Ziva and/or Club Med, as Ocean Dream needs to develop its professionalism.

The property is nice with the pool right in front of the ocean. Easy access to the beach is great, good location in terms of getting to Coco Bongo, restaurants, flee market and Selecta. Room was standard even though we had the Deluxe Room. The TV did not work, there was no hot water for the whole stay, so showering in cold water everyday was horrible. Our coffee maker did not work and after requesting another bottle of water because it was wasted on the coffee we tried to make we were told at reception “no they would not provide us with another water bottle” No face cloths at all in the bathrooms as they don’t have any and the hot tub that is advertised that they have does not work. Very disappointing. Some staff were attentive but others were not helpful at all and the cleaning lady for the reception area bathroom was very unfriendly.

Lo que me pareció bueno es que está cerca de muchos restaurantes, el hotel estaba limpio, la alberca me encantó, pero lo que no me gustó es que tenías que caminar bastante para tomar el elevador

Regreso a ese hotel, cerca de el centro de convenciones, cerca de las plazas y restaurantes emblemáticos de la zona, tiene playa aunque la verdad no fue fácil entrar porque había mucho sargazo, pero en general me gusto, es un hotel mediano no tan lleno de gente, estuvimos muy tranquilos durante nuestra estancia.

En general el hotel estaba bien, el penthouse que nos dieron estaba muy amplio. El hotel tiene buena ubicación para los restaurantes y bares.

Puntos que le doy y que yo percibí como bueno: -Ubicación Excelente casi a un lado de toda la zona de antros y restaurantes. También tiendas como Seven Eleven o Farmacias para comprar articulos necesarios. En caso de ir con poco presupuesto cerca está Chedraui donde podrás hacer una mini despensa. - El Lugar está muy limpio y bonito, habitaciones amplias y vistas hermosas al mar. - Cuenta con su propio agente para tours que está en el Lobby y son super amables, además de transporte al aeropuerto. -Dos albercas grandes con una vista hermosa al mar. Cosas que no me parecieron muy buenas: -El restaurante no tiene nada de variedad, y precios un poco altos a comparación de muchos restaurantes que están cerca. Creo no vi a nadie comer ahí. -El bar también me pareció un poco alto el precio ya que las bebidas son muy pequeñas. En fin lo recomiendo mucho, por su calidad y su precio.

Habitación constantemente la limpiaban y buen personal

Solo un ascensor funcionaba por lo que debimos utilizar las escaleras toda la estadía, desde un cuarto piso. Sin servicio alguno, no te dan hielo ni te renuevan las toallas para la piscina cuando se ensucian. Las habitaciones sin mantenimiento, el AC se rompió y demoraron dos horas en cambiarnos de habitación. Enviaron a un pobre señor de mantenimiento que no tenia idea de que hacer. No volvería ni lo recomendaría.

Excelente ubicación

Beautiful

Place is old and needs to be torn down 👇

Ótima localização e o quarto muito bom com uma vista maravilhosa do mar

Everything was as described in the pictures and clean property. Walking distance to a lot of places. Only complaint is the bed was very hard and uncomfortable. Was pleased with everything else.