Ocean Dream Cancun by GuruHotel

Acomodação espaçosa, limpa, colchão muito confortável, água quente no chuveiro e torneira da pia, sacada grande com uma vista linda da Lagoa Nichupté. Frigobar e cafeteira. Adoramos a estadia. Piscinas externas com água quentinha, pufs com guarda sol na areia, uma delícia.

The room was great, the staff were very friendly and helpful. We got to see turtles come up and lay eggs on the beach. Karina from mts was great. We had a blast, thank you.

The hotel was really nice. We chose the ocean view and it was amazing waking up to the ocean. We went during the sargassum season so there was a lot on the beach. Overall it was a nice clean hotel and everyone was very helpful.

La limpieza dl cuarto no fue la ideal, y tuve problemas con el internet y TV

Staff was friendly, especially the staff at the entrance security booth. We liked the proximity to convenience stores and commercial area with the restaurants and other activities within walking distance. Rooms were spacious and clean; housekeeping was satisfactory. The tourist desk was excellently managed, and we availed ourselves of activities and recommendations it had to offer. This was the best part of our stay. Overall great experience at this hotel.

Je ne comprends pas pourquoi Hotels.com référence ce type d’hôtel, le personnel est agréable, mais l’hôtel est vieillot la chambre que nous avons eu était dans un état lamentable, les tablettes à côté du lit ne tenait plus. La Climatisation fuyait, la baie vitrée ne fermait pas à clé. Question : pourquoi mettre une baignoire dans la chambre ? J’oubliais, si vous voulez allumer la lumière, il faut éteindre les éclairages de chevet, les deux ne fonctionnent pas en même temps, vous êtes obligés de dévisser l’ampoule pour couper complètement la lumière.

Todo bien

Buena experiencia

.

The traveling agent company that they have inside their hotel to help schedule or buy tickets for the Coco bongo club and adventures/ attractions is a scam, I bought tickets to go to the Coco bongo and the next day got a call and a lady came up to me stating they had to cancel our tickets because it’s a private event but when we walked in front of the club and they were trying to get us to buy tickets to go in, it’s been two weeks and still have not received a refund. $200 GONE!!!!!!

El hotel tiene un buen costo beneficio, no es el hotel más barato pero está bien ubicado, y sobretodo por lo menos su plata o a unos cuantos pasos del hotel la playa estaba libre de sargazo, que podría marcar como negativo, algunos detalles con el aire acondicionado y el calentador de agua para el baño que se arreglaron en un día. El estacionamiento podría ser techado sin una inversión enorme y agregaría cosas positivas al hotel.

Amenities and their policy was bad. As they have every room setup for 2 person mentioned in Expedia and during my booking I only mentioned my name. They charged me $40/night cause I didn’t mention my wife name. It was ridiculous.

Ocean Dream Hotel! Not dreamy! Look elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The property is very dated, and they're fighting a losing battle with the maintenance. Some roaches in the bedroom sink area. Peeling paint and many things in the room were poorly patched. In the common areas things were a bit better. The worst part was the house keeping - virtually non-existent. Bed sheets were stained (bleached clean but stained) - finally changed after 3 requests. Used glasses and cups were not removed from the room. No room coffee or water after day 1 - super. Dining area food and drink was also expensive. They're squeezing every penny out of this property; at your expense. I'd camp on the beach before I'd stay here again.........................

The hotel was very clean.

Friendly /Helpful staff, rooms were attended daily without requesting. Bar & food on site. Great air conditioning & WiFi . Beach access on site . 3 min walk to coco bongo area.

Great place to stay close to clubs, shops and a very nice beach and clean rooms

The Hotel was great, but they charged for everything.. Breakfast buffet $450 pesos.. Gym $150 pesos You couldn't have your own drinks at the pool...Beer 12oz was $200 pesos.. Also it says we can drink on beach, but no they kicked us out because we were at their property... Clean hotel, but ridiculous..

The entire staff was amazing and very helpful. The only issue we had was the shower not having enough pressure, other than we had no complaints. Again, the staff was amazing.

Clean

Pefect area, view and pricing, if you plan to visit Cancun and tour most days this hotel is the perfect option for you!