Villa in Sawahan

Highly recommended for those vacationing in Surabaya and needing a hotel. I've stayed here twice and have been very satisfied.

The hotel staff was friendly, check-in was around 11:00 PM. The room was clean, the air conditioning was cool, and towels, small bottles of mineral water, and biscuits were provided. The hospitality was exceptional, and the rates were affordable. The area is close to iconic city attractions. Eateries are easy to find in front of the hotel (on the main road). Parking is available, with four-wheeled vehicles parked on the roadside in front of the hotel. Please maintain the excellent service and facilities.

I had a very satisfying and comfortable stay at this hotel. I always stay here whenever I visit Surabaya.

Worth to stay for its price. The room and bathroom are clean. What's more; there are dispensers, dishes, glasses free for use. Recommended for backpackers.

My first experience at a Holiday Inn Express was very impressive. From the friendliness of the staff and the strategic location to the city center, I will return to Holiday Inn Express Surabaya for both business and leisure. May Holiday Inn Express Surabaya continue to be a success.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

Check-out by Mrs. Early was very easy. The hotel is beautiful and luxurious. I'll be back again.

The hotel staff was very friendly, starting with the security guard who promptly opened the door and the friendly receptionist who explained the room description and deposit card details in detail. Housekeeping also changed towels daily and always confirmed whether the room needed cleaning. They were very helpful.

The hotel staff is very friendly and welcoming. Upon check-in, the receptionist provided simple explanations and prompt service. This will be a favorite hotel for anyone staying in downtown Surabaya. Besides being affordable, it's also very close to the city's shopping centers. ✌️