The Mandeville Hotel

We arrived at 15:00 but their check-in systems was down. We were asked to wait for 5 mins, which turned into 20mins which then turned into a very frustrating 1hr 30 mins. Our friends were given a room card only to find another guest already in the room when they entered. We had booked an early dinner with other friends at Carbone which we were very late for,so we had no time to change and it ruined what was going to be a very relaxing evening. What made it all worse, was the staff at the hotel just didn't know what to do, as there seemed to be no back up their online system when it went down. Guest were left waiting in reception when even though rooms had been allocated they didn't want to give room keys out because they couldn't take a card deposit. In the end we had to insisted that they gave us our room card after asking more than 5 times. Having this poor experience with the check in, the room we were allocated was small and noisy being next to the road and not having double glazing. The stair carpet down to reception looked like it had not been cleaned in 20 years. For all of this dreadful experience no discount was offered and we left the next morning without having breakfast as we had totally lost faith with this hotel.

Our room was adequate and the members of staff were courteous. Unfortunately when we arrived to check-in the hotel booking system was down and what ensued was chaos

I stayed on the first floor overlooking the road. The bedroom was a standard with a double bed. When I booked it said superior room with a queen bed. Room was very noisy the traffic was heavy and noisy until 3am. Would have thought that windows would have been better to shut out traffic noise.

Great location, beautiful hotel

Excellent breakfast range and great quality. Had an omelette made for me which was delicious. The staff team were very friendly and attentive. Thank you. Would recommend highly.

Mandeville hotel turned out to be exactly what we want. We stayed there for 11nights. The room are very clean even though a bit small. Hotel staff were very helpful with directions, suggestions for restaurants and facilitated extra work with great attitude. There are a lot of restaurants and boutiques all with in walking distance. Tube station is just minutes away. Highly recommend it!

Clean room with good facilities

Great location, nice buffet breakfast and helpful staff

Tiny rooms

Everything is good in the room. Friendly staff. Area of improvement might be the breakfast - there is a choice of either buffet breakfast or a la carte breakfast, however I was not being informed of the a la carte.

I cannot comment on The hotel itself as, unfortunately, I didn’t stay there in the end due to an error on my part. I did, however, contact the hotel for assistance and ASSAD went above and beyond to try to assist me. I was so impressed with his outstanding customer service.

Had a wonderful overnight stay at the Mandeville. The staff were so welcoming and professional. Made us feel very welcome. Attended a lovely wedding and shopped at Selfridges. Would definitely recommend staying.

We have been staying at The Mandeville for years .. every staff member is so welcoming and attentive , the rooms are spotless, spacious and quiet and the breakfast is excellent and of course the location is fantastic

Nice

Staff are super helpful. Enjoyed the location, room and the warm atmosphere.

Staff were amazing, so helpful and polite, room was beautiful, my only criticism was we asked for a quiet room and our room was on the first floor above the entrance! So it wasn't that quiet, but the food in the restaurant was delicious.

The room is very nice and comfortable The staff who checked me in were very helpful and accommodating

Service was great, location perfect and the breakfast was really good!

Spotless room, excellent staff

Clean room overlooking the street but it was quiet. Staff was very helpful. Assisted us in shipping home a package. Offered umbrellas due to the heavy rain one day. Food was excellent.