The Mandeville Hotel

Fine værelser, men desværre var vi placeret ud mod baggården med larm fra containere. Værelset var iskoldt da AC'en ikke virkede ordentligt. Det blev forsøgt fixet med det samme, men uden succes. Meget venligt og imødekommende personale og fantastisk morgenmad. Hotel-rating er for høj.

Everything was great , the staff the rooms the location. Madi , Carlos , Razavan ,and all the rest were amazing and great . We’ll come back again and again.

Yes

Staff was very nice and helpful. Breakfast was superb

Helpful staff

After a brief phone call pre arrival I was granted an early check In from the front desk manager, Then on arrival I was told we had been upgraded to a suite, at this point all was going great however looking at the pictures from my booking my original room looked far more modern than the “tired suite” that was given, after a delayed train journey we just went with it and then headed into the city to the theatre, When I woke up the next Morning the hotel had took a random payment for hundreds of pounds out of my bank (unauthorised and still unexplained) so I went to speak to the receptionist. His response was outrageous , he told me the manager would be in Monday and “it was not his problem” I remained calm but explained he cannot say this to which he replied “I didn’t say that” (very strange) he was clearly agitated and I later found out his shift had ran over and he was tired and irritable, the baggage Concierge “Kenny” (an absolute gem and credit to the hotel) told me “he’s a good lad Mr kirk however he shouldn’t still be here, maybe hear him out and let him apologise”, however at this point another receptionist “Micheala” had started work, I proceeded to explain the situation and she apologised profusely and began to look into the problem, during this time my original “contact” attempted to speak to me and offer apologies, I explained that he had offended me immensely rude staff 50th treat spoiled Keep you 20% refund it’s an insult

Everything was superb - staff, property, condition, location

This hotel was great and prime location. The restaurant located within was excellent and the staff was super nice. Shout out to Michaela (italien lady at reception) - she’s was extremely friendly and great to converse with. Excellent service from the entire staff. This is my new go-to hotel when coming to London for business.

Clean room, friendly staff

The room was great and staff were very accommodating. Breakfast was delicious- we couldn't fault anything.

Excellent location and the staff was very kind and attentive to our needs

God service, hyggelige ansatte. God frokost, men middels/svak middag i restauranten. Flott bar med stort utvalg.

The staff were amazing but the hotel is very old. The windows are single glazed and cold air is comming in and the room is like a freezer. Also the toilets have hard water.

Polite and accommodating staff. Great English breakfast. Awesome location! Will be back

The staff were so wonderful and attentive. The room was very clean and comfortable and the restaurant was the best food we had in London! Great breakfast to start each day!

The room was cold. Dunno why, heater not really working They brought us two duvets which we used to stay warm.

Very close to all main streets all within easy walking distance, good stocked with good prices, food was very good and reasonable priced. Overall a great hotel with good service.

Fin frokost, godt utvalg!

Las habitaciones son cómodas con un gran baño con bañera y ducha y armario. La ropa de cama y las toallas son impecables. El personal del hotel es muy atento y tienen una conserjería maravillosa.

Great stay friendly helpful staff