Riviera Mackay

Apartments
9,2
/10
Exceptional
422 reviews

What Guests Say About Their Stay

Guy
10,0
/ 10
This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Sandra
10,0
/ 10
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Anand
10,0
/ 10
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
In the Area
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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740

Main Facilities

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WiFi
Elevator
Riviera Mackay is a apartment in a good neighborhood, which is located at Mackay.
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What's around Riviera Mackay

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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
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Location


Riviera Mackay is a apartment in a good neighborhood, which is located at Mackay.

About Riviera Mackay

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get precious and unforgettable moment during your stay at Riviera Mackay.

All facilities in Riviera Mackay

Others Riviera Mackay
Others

General

  • Parking
  • Parking (surcharge)
  • Terrace
  • Rooftop terrace

Hotel Services

  • Laundry service
  • Luggage storage
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Elevator

Things to Do

  • Barbecue

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Riviera Mackay

Important Note
  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 10:00 AM - 4:00 PM
  • Sunday - Sunday: 10:00 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Reception hours are 10 AM-2 PM on public holidays.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 10:00
Available rooms at Riviera Mackay
28
Number of floors in Riviera Mackay
11
Another facilities in Riviera Mackay
Parking, Parking (surcharge), Terrace, Rooftop terrace, Laundry service

Frequently asked question in Riviera Mackay

What are available facilities at Riviera Mackay?
There are top facilites at Riviera Mackay such as WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Riviera Mackay?
The standard check-in time at Riviera Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00

More Reviews from Other Guests in Riviera Mackay

9,2
Exceptional
From 422 reviews
Cleanliness

9,2

Room Comfort

9,4

Location

9,0

Service and Facilites

9,2

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Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
Darren
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

you could hear people in other rooms at 5am in the morning
Jennifer
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Reception was lovely
Guy
icon-Business
Business
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Zaneta
icon-Business Family
Business Family
8,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Sandra
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Donald
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Clean and spacious
Joanne
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
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Verified traveler
icon-Business
Business
4,0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Dwayne
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Paying for parking in Mackay. Just milking people
Allan
10,0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

The best place to stay in Mackay
David
icon-Business with Partner
Business with Partner
4,0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
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Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Robert
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Sheryl
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Riviera is our preferred accommodation in Mackay.
Anand
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Verified traveler
6,0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently, We were even told that although the tea and coffee were complimentary, we would t be able to get any more ! Should have been wonderful quality for that but only mediocre. Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
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Alistair
10,0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Pauline
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
MARK
icon-Business and Leisure Family
Business and Leisure Family
6,0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Close to Blue Lagoon Waterpark and Canelands. Apartments have some age and quite worn through heavy rental traffic.
Cathy
10,0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Good facilities and friendly staff made the stay very enjoyable
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.