Elk + Avenue Hotel

Thank you for having us! We will be back!

The hotel is located in a great location, the room was large and very clean. The only thing is the parking has a fee.

Yes

Everything was great! Only thing is parking was a bit of a mission due to the parking they offer only has a 6-7ft clearance.

Parking was easy, check in was quick, bathroom could have used a touch more attention but otherwise it was good hotel Only downside was no gym or pool but everything else was awesome, would/will stay again

Great location on the main street in town

Location and parking very convenient to downtown Banff and ROAM bus stop. Breakfast at Farm + Fire beautiful and delicious. Good Culture coffee shop next door is perfect for a less expensive option and the staff are lovely. The check-in experience had a few hiccups, but they did correct and provide me with a new room right away. My loft room was clean, spacious, and modern. Would visit again.

Some lights weren’t working and the bathroom towel rack is located behind the bathroom door which is awkward to get to. Walls were thin so you can hear people next door.

My stay was pleasant except for the parking charge which I feel is unnecessary for guests. The staff declined my request for the parking fees to be waived.

I had the best stay. I highly recommend Elk avenue hotel.

The room was clean, good size bathroom with a modern glass door shower. However, the HVAC system in the room was making a noise on our first night. Since we have HVAC at home, my husband (who is very mechanical) checked the HVAC and the (washable) filters were completely blocked with black build-up dirt. He washed the two filters in the shower and we told the girl at check out, asking her to relay this to the Management. Secondly, their underground parking was unavailable for the two days we stayed there due to maintenance work. The front desk were only aware it would be unavailable on the second day, so we paid for underground parking and then found it was blocked off. They refunded the parking fee, but Expedia says their is 'limited self park' suggesting there is some at street level, but there is no parking. Street parking is about $7.50 per hour. Other than that, the on-site restaurant was fairly good, the hot tub area was clean and in good shape, the beds were comfortable.. The hallways look tired and could use updating and the carpet in the room should be changed to a non-carpet surface. Housekeeping did not make up our rooms because (strangely) they have a door tag that says "Out exploring" which is the indicator housekeeping uses to make up rooms. If you don't display the sign, they do not enter to make up the room. This is the only hotel that I know of that does not make up a room unless you hang a sign out to say you are out of the room.

Small oversize parking on site....

The parkade was clean, heated and had lots of room if your vehicle could clear the door height of 6’-1”. The main floor amenities were nice and the coffee shop was very convenient. The loft room was spacious although the bathroom could have been a little larger.

So clean, staff is amazing

The location is fantastic. and the hot tub area is great.

We had a loft room and it was spacious. The beds were comfortable and the unit was fairly clean. Not much underlay underneath the carpets so it can be noisy in the hallways and you can hear doors closing. It's nice and close to the main areas of town.

Good location. Hot tub was cold which was a disappointment. Fine stay otherwise.

good

Clean

Excellent location and great stay.